also had issue with wifi on last day - appeared like they had decided to do some work and turned off the service

pool dirty

hotel, with nice clean grounds and a few things to do right there (restaurant, swimming-pool, kids playground,

the playground for kids was uncared, trampoline full of leaves, playhouse with a hole and without roof

hotel was clean and comfortable enough, the staff were friendly and the pool and children's play area were nice

the good part was the swimming pool and the

units were leaking, freon, gas ,caused headaches,the room was dirty the floors all the kitchen utensils, plate

the beds were ok and the view on the beach, nice swimmingpool. the laundry lady.

overall staff was great, just the staff at the bar on the beach are not attentive they gather up and don't pay

the facilities, price, location, comfort, room size and cleanness, swimming pool

whirlpool on the balcony took forever to fill and the jets were very weak

room service was very hit and miss

breakfast was great. the meal was very good but on the expensive side

could add measurements of pool size to site .

the restaurant is open until 10pm and room service was very reasonable ($2 usd for a late night cappuchino)

nice mexican breakfast

underground parking is available

of plugs for devices and pc - so important, but so many hotels neglect this, for a fine swimming pool, good

pay the parking lot

it has a swimming pool, towels are available at the reception

clean. nice pool area.

location perfect for our needs. adequate breakfast. good coffee. excellent tea options.

excellent parking assistance for a busy night. breakfast variety.

delicious breakfast with fantastic orange juice

were not forks for have breakfast none of the two days of my staying i let the staff know but nothing

breakfast was nice and served on time

nothing looked like a hotel, no signs, just houses and laundry hanging

you had to pay extra for use of the pool or jacuzzi understandable but unfortunate

the air-conditioner unit was new, excellent wifi connection and great to have a smart tv (with netflix and

before the airport (or after) it offer what it was listed, unfortunately some other guest had a pool party going

showered in a pool of dirty water

staff, good wifi, just wish the maid did not knock on my room every morning asking if i wanted my laundry done

we liked that the pool was available when they said it was.

the bed was unbelievable, i wanted to take it home with us but my wife wouldn't let me, the pool was amazing,

pool was great and was surprised to find a small gym

staff was painting swimming pool unable to use swimming pool.

parking a bit away but safe

parking space is not in the hotel, so they take your car somewhere that you don't know how far and

the pool is not suitable for training, but it s good enough for kids to play and for grown ups to chat with

the pool is clean

the swimming pool in a secluded terrace is another plus

great location, nice size room, free parking, wifi.

and the parking is free

great that it has a parking in the city center

advertised swimming pool, unusable as under maintenance, this should have been listed

room look like disgusting no hot water parking sucks

staff annoys you in the mornings with their super overpriced laundry offers

didn't like that cleaning staff knocks the door early to ask for laundry so that interrupt my

location with many amenities ( good staff, parking, bar and restaurant, etc

no good for kids or anyone looking for have some fun in the pool

wifi a bit sketchy in the bedroom but apart from that, everything was perfect

ok wifi

arrived at hotel 7am early but they do early check in for us

pet friendly and reasonable charge at 150 pesos per

was higher with no elevator, and no tv, not that i cared about the tv but at that altitude, the wifi didn't even

bathroom looks a bit dirt and with 2 kids i was expectig much more value for what i paid

higher floor, floor 6 (which technically is the 8th and top floor level of the building since the pool and 1st

trued to charge us more for an early check in than quoted

wifi was very good

location, a few minutes from the historical center three pools, one of them inside it has a gym with ac free

the rooms we had were big and comfortable, the swimming pools and gym oh a very good standard

rooms, great facilities, 2 pools, kids area, open lounge great for relaxing in the evening and everything you

room service is slow too, even after tipping a staff member who took our order in lobby area 100

food from restaurant was more than delicious and the spa is worthy.

the pool was amazing but the bleach was too strong. room service was great

the pool was amazing but the bleach was too strong. room service was great

liked the pool, the room and the staff

parking in areal of hotel

pool clean and quiet

its close to the airport and the shuttle picked us up late in the evening, took us back to the airport early

free airport shuttle that accommodates a large group very early in the morning

pool was excessively dirty, with the water even a brown tone

parking was full on the first night and i had to park on the street

the person responsible for the parking reparked 2 cars in order to create space for my truck - great customer

the swimming pool

the gym was really basic and the pool wasn't very attractive

excellent helpful staff, good location, parking place.

when we asked for the wifi password to find somewhere we could have breakfast he said we can have the wifi

jacuzzi near pool has no been worki the three times i've stayed here

very good when staying in port of veracruz. nice outdoor pool, good rooms

huge secure parking

so the free parking is off site, i get that, the staff holds the keys

i say the wifi was spotty that would be a complement

you have sea views from some of the rooms and there is a pool on the roof

the hotel is getting old and with not enough maintenance, it wasn't available hot water, the pool area was

wifi is exceptionally poor and the area around the hotel is very noisy with vehicular travel

very well organized: ironing board but no laundry service (i had to stay for 2 weeks); coffee maker but no fridge

the location was excellent as well as very close off-site parking

is no parking lot, so the car needs to be in the street one of the rooms had a coffee maker, but the

rooftop pool - close to everything - breathtaking view

a little more polite they treatment like a delinquent because the reception forgot to give me the parking

wifi was bad and we asked stuff to give us password to another line out of 3 others and we never

pool area and it s furniture can be improved as they look a little old

the kids really liked the pool

room and bathroom, very kind and helpful staff, great view of the port and the sea, swimming pool, luggage may

the gym is available by timed reservation and very well sanitized between users

lobby bar ran out of red wine on new year's eve

the pool was nice and the room was pretty.

the pool was pretty great and they had plenty of towels for the pool

wifi is good

hotel is very cute and well built, with a big swimming pool, a restaurant, private parking closed by a gate and

is in an ok location, not too far from the center, reasonably clean, has a parking and a nice pool

parking the hotel offers is downsized in regard of the numbers of rooms the hotel has

the ac and wifi was very fast as well

wifi was slow most of the time.

wifi is poor

they also provide roku tv and wifi

for example, when the wifi service was poor, they changed my room

very nice front desk staff. nice hotel. pool much smaller, very cold.

no chairs on balcony pool is very small on 6th floor not a lot of dining options close bt

the pool is small but has a nice view

wifi didn't work in the room and even when i asked about it it was never fixed, i almost slipped

clean & spacious rooms, easy to find, good swimming pool, near bus station

swimming pool was too deep for kids and i doesn't said how deep it is..

pool could stay open all night

the wifi worked and was stable

love staying here because it has a nice pool and is very close to the bus station

breakfast that was supposed to be included was only for one of us and was not a good breakfast

breakfast included was great

had no view at all (only of some random houses) and the pool was very cold (impossible for the kids to swim in

different breakfast options every day

also very well attended secure parking lot was a bonus

on sunday asking about laundry

the wifi did not work and the decoration is not pretty at all.

and the valet parking was pretty slow

nowhere to change at pool and having to pay deposit on towel at reception. spoils the enjoyment

very small pool for too many people

wifi wasn t working all evening and night, bad was very uncomfortable, receptionist is never

location and pool

the swimming pool is just enough family with kids up to 12 years

the hotel was close to the beach. the pool was nice.

cheap price for room, good room service and hot breakfast

very very good atencion..the breakfast was great ud83dudc4d

location - parking area was very small

pool is really good

no wifi in the rooms

almost fully booked and they had the reservation printed ac was not working properly not enough parking places

there were no lights in the pool area and it was freezing

has a nice pool, good location, several oxxo bearby, block from the sea

different than in previous one: the room is spacious, nicely furnished, with very well-equipped kitchen, which

this room

no wifi code was provided

air-fryer, stove, coffeemaker, microwave, blender, full size fridge, also nice is individual wifi router with

changed to a different one later) the wifi is low and unstable

liked that there was a gym and a sauna

kids complained every time we walk by )pool was okay price to much for this place

room service is horrible, we asked for towles and an iron but they never arrived we had to go down

onsite covered parking

there were not that many snack and drink options in the pool area

window had a huge hole that was taped and the the entire glass was cracked, no trash cans and the pool was cold

the parking

good equiped with gym, pool and play area for children

gym have few equipment and it is so small

day restaurant, room service, pool, friendly and very professional staff, close to malecon, free parking, valet

our pet friendly room was one of the nicest with an ocean view and large patio

the swimming pool and the room. it clean and comfortable

everything was clean and the pool also was clean. the staff was very kind.

it would be nice if they also opened the pool at night time.

wifi - one open network with no internet access and another, which has access but not in the room

it also makes the pool look bigger, and it is barely a place to splash

complained about it, they said they would issue a refund to booking but they never did plus the parking lot was

the view on the swimming pool is great

parking is located in another zone and the elevator was not working

our tire got punctured twice in two days in the parking lot

tinny thing not 10/10 is breakfast

coffee machine / kitchenette would have been nice - there was a storm while i was there and i didn t really

hotel is a bit far from the main attractions of veracruz, the breakfast was fine but could have been better

the breakfast buffet was great