was ripped off on laundry service

the pool

great place for family with kids.

slow check in, menu not available for room service, bar closing early, internet failing

breakfast and bar is also nice and prices are not over priced

the spa was very nice too

small hotel (16 rooms) with private pool and beach personalized attention

the rooms, design, staff, daily breakfast and the view from the pool area onto the sea is amazing

breakfast was amazing

breakfast was in a nearby restaurant

needs parking spots very dangerous place to park next to the highway

good breakfast. nice pool. overall it looks like a good location.

parking is limited, if you park in main lot on the back road there are alot of steps to get to the

good breakfast. nice pool. overall it looks like a good location.

the room i stayed in had a balcony towards the pool and the overall quality was really good

reception was not very helpful, provided no guidance, paid 100 usd for a single laundry of about 10 clothes (

from parking spot to the elevator you have to walk and take some stairs

thought the staff, (from the front desk, room service and restaurant, vale, cleaning and everything else were

desk charge for pet 4 times the norm

outdoor pool was closed and the indoor pool was not very clean

) remote control, laundry service left by door not picked up, in room 4012

the included daily breakfast was awesome--lots of choices and everything fresh, including juices and made to

breakfast was amazing

the pool, restaurant area, and beach were all beautiful

the pool area was very pleasant, and i love that you have two hot tubs that are of different

the plaza, movies theater, big mall, lots of food options, 10min away of the malecon, there is a laundry mat

the facilities are great for families (kids super enjoyed the pool with the slide

limited pool time

the facilities are great for families (kids super enjoyed the pool with the slide

the location was great, the parking space is very convenient. the staff is amazing.

very nice hotel, swimming pool, breakfast, and team !!

really clean room, great staff at pool area.

the pool - beach

i enjoyed the hotel room and pool area.

location, amenities, restaurant, pool

laundry staff bangs on empty room, yells laundry and opens/slams the door at 9am on weekends

the included breakfast met our needs and had a little variety from day to day

room very confortable good breakfast employee are very gentle the access to the beach is good.

is through the sister hotel holiday inn that also allows access to its pools and a great buffet breakfast at a

in the property was a breeze, they moved us to the other one across the parking lot because of the pandemic,

everything. everything was excellent! the pool, the gym, the room... everything!

i would improve a bit the flavor of the food for the breakfast and the options but still good value for your

the breakfast. everyday they gave eggs and chilaquiles

the pool was ugly and didn't look very clean

breakfast is good but the best dishes finishes fast so you need to wait a lot so they refresh them

pool closes somewhat early

refrigerator in the room is only if you pay for bar service which is annoying

the pool was not very clean.

the staff from the valet, the concierge guy, room service lady, the pool guy, and the senorita at the front desk

gym view to the beach

the breakfast even for a buffett was too expensive, a dinner in town was cheaper

the weather became we couldn't go to the pool

there was plenty of shopping, restaurants and even casinos

great for kids

early check in was welcome, free parking aswell,

excellent food and good value for the money. beautiful garden and pool.

the pool over crawd

facilities a bit dated; swimming pool was quite hot & un-refreshing; traffic noise.

room service & location

i like everything the pool, food , services

found cockroaches on the pool area and in our room (photos attached), and the hotel was being remodeled, something

they have a mandatory use of valet parking if you wanna use the

wifi was bad

the pool had a great

parking is a bit crowded

much of parking spaces, fridge was dirty and smelled really bad had to ask staff to clean it

only 1 pool instead of 2

parking complicated, bed sheets dirty, bed very unconfortable (too soft, old and bended), wifi not

complicated, bed sheets dirty, bed very unconfortable (too soft, old and bended), wifi not accesible from the

the new pool was nice

location was excellent, parking available

never worked, our room wasn't cleaned, i was going to go out to the pool using the only door i knew existed, i

it would be nice if there was an intermediate seccion for smaller kids

pool has a section for toddlers and the rest is about 4

more time open the bar ud83cudf78

beautiful setting on the beach, lovely pool and restaurant. good value.

nice spacious place with extraordinary breakfast options. good parking right under the hotel.

nice pool area very sad

size, lobby,parking

hotel has an incredible location, parking, swimming pool, private beach, ocean view, nice wi-fi, food and staff

room service & house keeping. room is big but not good ones

well located, great swiming pool and easy access to the beach

the pool was no deep enough for adults!! but great for kids!!

hotel has an incredible location, parking, swimming pool, private beach, ocean view, nice wi-fi, food and staff

pool was a good size, you have access to the beach via steps, but not directly by the hotel , 100

no bar at the pool open. one one person out taking drink orders took 30 minutes to get a drink.

service at the bar inside the hotel is really bad

pool is amazing. walking distance to the beach. has several beach access.

no bar at the pool open. one one person out taking drink orders took 30 minutes to get a drink.

would have preferred to use real silverware for breakfast , but i suppose because of covid they use plastic

the view of the ocean was amazing, the pool was nice and the breakfast was really good

we liked that it was beachfront and everything was nice, the pool, the staff and the breakfast

noisy, and filters are not clean the room gives you a sensation of claustrophobia thr door to the pool is very

breakfast included, access to the beach, location to other restaurants/stores,

everything was clean and the pool also was clean. the staff was very kind.

it would be nice if they also opened the pool at night time.

also, laundry did not provide any service despite clear instructions

nice beach near about 100 metres. jazuzzi and pool was nice.

i liked very much his pool and the building

the hotel is very loud from the street and from the pool

the food so so but acceptable , about the service at the hotel great the swimming pool is very good i also was

the view on the swimming pool is great

the parking. as a oerson who uses a walker, the shower has no seat and bathroom is small

i liked the pool and the location near the beach.

breakfast included and property's parking lot is 2 blocks away from the main building, walking that neighborhood

complained about it, they said they would issue a refund to booking but they never did plus the parking lot was

the pet fee is too high

modern room, all fixtures in good shape, comfortable beds, nice crisp linens, room service

the gym is a bit small

wonderful location, great staff and we loved the pool.

room service is charged a lot extra

coffee machine / kitchenette would have been nice - there was a storm while i was there and i didn t really

hotel is a bit far from the main attractions of veracruz, the breakfast was fine but could have been better

roof top and jacuzzi were amazing, the rooms were clean and modern, breakfast was really good and

no issues with wifi

the breakfast buffet was great

the parking

window had a huge hole that was taped and the the entire glass was cracked, no trash cans and the pool was cold

a very good place. pool a little dirty.

onsite covered parking

kids complained every time we walk by )pool was okay price to much for this place

on weekends and also there is a buffet breakfast, the hotel have pool with a little bar, gym, spa and other

was a good hotel the bed was very comfortable good location, right infront of the sea i liked the pool

changed to a different one later) the wifi is low and unstable

different than in previous one: the room is spacious, nicely furnished, with very well-equipped kitchen, which

air-fryer, stove, coffeemaker, microwave, blender, full size fridge, also nice is individual wifi router with

this room

no wifi code was provided

location - parking area was very small

almost fully booked and they had the reservation printed ac was not working properly not enough parking places

there were no lights in the pool area and it was freezing

there is a pool in the hotel and an elevator

no wifi in the rooms

has a nice pool, good location, several oxxo bearby, block from the sea

wifi wasn t working all evening and night, bad was very uncomfortable, receptionist is never

horrible wifi.

clean & spacious rooms, easy to find, good swimming pool, near bus station

window is not very nice, although i could see the pool, but the surroundings were not pleasant parking was very

the wifi worked and was stable

it seems the parking lot is not big enough so you have to park outside your car

the breakfast was amazing. and the pool was clean.

the breakfast was very tasty

very very good atencion..the breakfast was great ud83dudc4d

breakfast was good, except that most of the time there was only one main dish, the attention i

the breakfast was basic but good

on sunday asking about laundry

let parking)

and the valet parking was pretty slow

the wifi is really bad

cleanliness of the rooms and the view, the pool could use some more clean water

wifi was bad and we asked stuff to give us password to another line out of 3 others and we never

breakfast that was supposed to be included was only for one of us and was not a good breakfast

the parking in lot is outside and there is no connection to the hotel, it is necessary to walk outside

the wifi was really awful

different breakfast options every day

did really enjoyed the pool and the location of the hotel, very central and close to te beach

the pool was pretty great and they had plenty of towels for the pool

i was the only guest downstairs at the swimming pool and i had to continuously ask them to turn the music off

pool and jacuzzi are nice

wifi is good

very nice pool area

wifi didn't work in the room and even when i asked about it it was never fixed, i almost slipped

fixed, i almost slipped and fell really bad because the people were coming from the upstairs pool completely

no chairs on balcony pool is very small on 6th floor not a lot of dining options close bt

very nice front desk staff. nice hotel. pool much smaller, very cold.

the pool is small but has a nice view

clean, comfortable hotel room with free hot breakfast. very nice staff

the pool

towels for the pool could have been more accessible without having to leave the room key

my attention when i was looking for a hotel in the area was that this one offered continental breakfast

service, clean room, access to the pool

has an elevator, which was very convenient for all the laugage we carried with us, they have a parking site

parking the hotel offers is downsized in regard of the numbers of rooms the hotel has

the ac and wifi was very fast as well

wifi was slow most of the time.

wifi is poor

gym was not a/c-ed which made working out at 30 c rt a bit difficult

valet parking makes its convenient when you have a car

the only thing i didn't like was room service. the food was horrible.

very clean hotel, comfortable beds, pool is beautiful

wifi worked ok

the pool was amazing but the bleach was too strong. room service was great

the pool was amazing but the bleach was too strong. room service was great

nothing looked like a hotel, no signs, just houses and laundry hanging

you had to pay extra for use of the pool or jacuzzi understandable but unfortunate

the air-conditioner unit was new, excellent wifi connection and great to have a smart tv (with netflix and

you have sea views from some of the rooms and there is a pool on the roof

i say the wifi was spotty that would be a complement

so the free parking is off site, i get that, the staff holds the keys

the hotel is getting old and with not enough maintenance, it wasn't available hot water, the pool area was

the pool and location

very well organized: ironing board but no laundry service (i had to stay for 2 weeks); coffee maker but no fridge

like that parking for vehicle was not on property

a room with 2 beds), not ocean view from my window, the tv was not working, and i was giving a wifi password

the location was excellent as well as very close off-site parking

location, helpful staff, room service was good, nice big room with ac, the pool was great