also had issue with wifi on last day - appeared like they had decided to do some work and turned off the service

pool dirty

hotel, with nice clean grounds and a few things to do right there (restaurant, swimming-pool, kids playground,

the playground for kids was uncared, trampoline full of leaves, playhouse with a hole and without roof

hotel was clean and comfortable enough, the staff were friendly and the pool and children's play area were nice

the good part was the swimming pool and the

units were leaking, freon, gas ,caused headaches,the room was dirty the floors all the kitchen utensils, plate

the beds were ok and the view on the beach, nice swimmingpool. the laundry lady.

overall staff was great, just the staff at the bar on the beach are not attentive they gather up and don't pay

the facilities, price, location, comfort, room size and cleanness, swimming pool

whirlpool on the balcony took forever to fill and the jets were very weak

room service was very hit and miss

breakfast was great. the meal was very good but on the expensive side

could add measurements of pool size to site .

the restaurant is open until 10pm and room service was very reasonable ($2 usd for a late night cappuchino)

nice mexican breakfast

underground parking is available

of plugs for devices and pc - so important, but so many hotels neglect this, for a fine swimming pool, good

pay the parking lot

it has a swimming pool, towels are available at the reception

clean. nice pool area.

staff, good wifi, just wish the maid did not knock on my room every morning asking if i wanted my laundry done

the pool is quite small

the hotel has a beautiful central courtyard with sun-deck and small swimming pool

the bed was unbelievable, i wanted to take it home with us but my wife wouldn't let me, the pool was amazing,

to most attractions, good breakfast buffet, serene, helpful staff, good wifi, just wish the maid did not knock

swimming pool was closed during the mid-afternoon when i tried to use it

pool area clean and comfortable

the swimming pool area and the breakfast at the restaurant.

pool area is really good and restaurant is ok

the pool is not suitable for training, but it’s good enough for kids to play and for grown ups to chat with

room look like disgusting no hot water parking sucks

pool oven it s indoor it s so cold and had a lots of insects dead in the water looks

high quality the location is great the place is very clean and all necessities nearby the pool is

great location, nice size room, free parking, wifi.

superb parking (indoor, direct access to hotel, outside options complicated) exceptional service from the

ok wifi

arrived at hotel 7am early but they do early check in for us

pet friendly and reasonable charge at 150 pesos per

didn't like that cleaning staff knocks the door early to ask for laundry so that interrupt my

staff annoys you in the mornings with their super overpriced laundry offers

the private parking and people that worked in that are were super nice

i also got to make use of their on site gym which has all the basic weights and machines you

couldn't use the pool because it didn't have stairs, only a ladder

bathroom looks a bit dirt and with 2 kids i was expectig much more value for what i paid

trued to charge us more for an early check in than quoted

wifi was very good

higher floor, floor 6 (which technically is the 8th and top floor level of the building since the pool and 1st

was higher with no elevator, and no tv, not that i cared about the tv but at that altitude, the wifi didn't even

nothing looked like a hotel, no signs, just houses and laundry hanging

the air-conditioner unit was new, excellent wifi connection and great to have a smart tv (with netflix and

you had to pay extra for use of the pool or jacuzzi understandable but unfortunate

clean and attentive staff, except that one bar tender

room service is a plus

the warm pool !!! location is on malecon

buffet is 250 pesos don t go out to the bar at night, my friend got robbed 2 blocks down

the spa was great too, very relaxing

excellent wifi

there is a small but nice rooftop pool and a gym on site, and secure underground parking

parking was full on the first night and i had to park on the street

the bathroom, no fox news, my tv remote was broke and they placed 2 families next to my room with kids and there

the pool was crowded and breakfast was expensive

delicious breakfast with fantastic orange juice

were not forks for have breakfast none of the two days of my staying i let the staff know but nothing

excellent parking assistance for a busy night. breakfast variety.

breakfast was nice and served on time

excellent parking assistance for a busy night. breakfast variety.

huge secure parking

clean and friendly. very professional. good value. on site secure parking was a bonus.

noise from pool pump 1st floor.

excellent helpful staff, good location, parking place.

changed rooms for us on day 2 because noise from pool pump was very annoying (room 125)

the pool was amazing but the bleach was too strong. room service was great

the pool was amazing but the bleach was too strong. room service was great

so the free parking is off site, i get that, the staff holds the keys

the hotel is getting old and with not enough maintenance, it wasn't available hot water, the pool area was

wifi is exceptionally poor and the area around the hotel is very noisy with vehicular travel

you have sea views from some of the rooms and there is a pool on the roof

the pool and location

very well organized: ironing board but no laundry service (i had to stay for 2 weeks); coffee maker but no fridge

pool on roof

parking is out of the hotel facility

the wifi was patchy

the location was excellent as well as very close off-site parking

before the airport (or after) it offer what it was listed, unfortunately some other guest had a pool party going

showered in a pool of dirty water

wifi was bad and we asked stuff to give us password to another line out of 3 others and we never

trays of room service stood on the hallway for two days

the room was at the top of luxury and the room service affordable.

lobby bar ran out of red wine on new year's eve

it would have been nice if they have loungers by the pool and a small fridge in the room

the gym is available by timed reservation and very well sanitized between users

they also provide roku tv and wifi

wifi was slow most of the time.

was hard to lock the balcony doors, there was no wifi inside the room (very poor signal)

the ac and wifi was very fast as well

has an elevator, which was very convenient for all the laugage we carried with us, they have a parking site

very nice front desk staff. nice hotel. pool much smaller, very cold.

wifi didn't work in the room and even when i asked about it it was never fixed, i almost slipped

fixed, i almost slipped and fell really bad because the people were coming from the upstairs pool completely

the pool is small but has a nice view

no chairs on balcony pool is very small on 6th floor not a lot of dining options close bt

hotel is very cute and well built, with a big swimming pool, a restaurant, private parking closed by a gate and

the valet parking was fast and easy to use

was a kitchen in the room but you must pay an extra fee (60 pesos per night) to have plates and cutlery

hotel is in an ok location, not too far from the center, reasonably clean, has a parking and a nice pool

the pool was pretty great and they had plenty of towels for the pool

also very well attended secure parking lot was a bonus

pool was small. cold.

also, it was the first ever hotel i saw in mexico which inspite of having breakfast included in the package,

nice breakfast buffet/nice waiters

different breakfast options every day

on sunday asking about laundry

no parking lot aside the hotel

the wifi did not work and the decoration is not pretty at all.

cleanliness of the rooms and the view, the pool could use some more clean water

staff is very kind, waitresses have an excellent service spirit, i like the swimming pool

my attention when i was looking for a hotel in the area was that this one offered continental breakfast

service, clean room, access to the pool

a bit noisy at night, and the pool was not clean

towels for the pool could have been more accessible without having to leave the room key

its close to the airport and the shuttle picked us up late in the evening, took us back to the airport early

worn, damaged furniture at pool

swimming pool was too deep for kids and i doesn't said how deep it is..

clean & spacious rooms, easy to find, good swimming pool, near bus station

it seems the parking lot is not big enough so you have to park outside your car

pool was a wonderful luxury to have for the price

wifi wasn t working all evening and night, bad was very uncomfortable, receptionist is never

location and pool

the swimming pool is just enough family with kids up to 12 years

the hotel was close to the beach. the pool was nice.

cheap price for room, good room service and hot breakfast

very very good atencion..the breakfast was great ud83dudc4d

location - parking area was very small

pool is really good

no wifi in the rooms

almost fully booked and they had the reservation printed ac was not working properly not enough parking places

there were no lights in the pool area and it was freezing

has a nice pool, good location, several oxxo bearby, block from the sea

different than in previous one: the room is spacious, nicely furnished, with very well-equipped kitchen, which

this room

no wifi code was provided

air-fryer, stove, coffeemaker, microwave, blender, full size fridge, also nice is individual wifi router with

changed to a different one later) the wifi is low and unstable

liked that there was a gym and a sauna

kids complained every time we walk by )pool was okay price to much for this place

room service is horrible, we asked for towles and an iron but they never arrived we had to go down

onsite covered parking

there were not that many snack and drink options in the pool area

window had a huge hole that was taped and the the entire glass was cracked, no trash cans and the pool was cold

parking is located in another zone and the elevator was not working

the parking. as a oerson who uses a walker, the shower has no seat and bathroom is small

breakfast included and property's parking lot is 2 blocks away from the main building, walking that neighborhood

complained about it, they said they would issue a refund to booking but they never did plus the parking lot was

it also makes the pool look bigger, and it is barely a place to splash

room service & location

excellent food and good value for the money. beautiful garden and pool.

facilities a bit dated; swimming pool was quite hot & un-refreshing; traffic noise.

the pool over crawd

i like everything the pool, food , services

it would be nice if there was an intermediate seccion for smaller kids

never worked, our room wasn't cleaned, i was going to go out to the pool using the only door i knew existed, i

pool has a section for toddlers and the rest is about 4

location was excellent, parking available

early check in was welcome, free parking aswell,

the breakfast even for a buffett was too expensive, a dinner in town was cheaper

is no playground for kids and not much kids entertainment, the food is too pricey, some of the rooms do not

great for kids

free parking