no laundry bag

great breakfast. great location for travelling along the highway. laundry

cleaning or maintenance staff had a laundry facility directly across from our room and held loud, lengthy

broken dryer in the laundry facilities

they have an onsite coin laundry

the room was not clean - less than half a roll of toilet paper, bathroom floor was dirty, no laundry bag, dust

upstairs though they were a bit pricey but super convenient if you didn't feel like finding a laundry mat

laundry is expensive and dryer needs to be cleaned

a man was shot and crashed into i think six different cars in the parking lot, laundry area on the second floor

need to place laundry bags back in the rooms

overcharged for parking, no room service, small bathrooms

great room, love the gym, bar is great, and all the details of this hotel is wonderful

nice rooms, stable wifi

pet-friendly also

accommodating- great snack area for kids- able to grab drinks alcohol and nonalcoholic if you didn’t wanna go

no laundry bag available

charge people extra for premium wifi

the restaurant was also amazing with great breakfast options and a nice bar to wind down to at night

although it does not have a dining room, room service meals are excellent, and there are also many restaurants

was great(room service) the staff was very friendly and helpful

qr code displayed in the room for room service did not work

like that the pet fee is not insanely high like other hotels i believe the fee is $35 i had called other hotel

the little snack/drink bar is extremely overpriced

nice bar area

staff in bar not good especially young woman

no laundry service option

laundry facilities great

also the pool was a bit cold for being an indoor heated pool

parking was a little sparse on a busy saturday.

location / gym

pool was a little cold and when we booked our room we requested a check in time of 3:00-4:00am we

very clean and great location right off the highway. parking was a bit hard for late arrivals

parking

parking was limited

parking no continental breakfast

also free laundry if needed

open pool, free laundry, good breakfast, small/not crowded, pets allowed

she also made sure my 18-year-old son had laundry detergent and fabric softener to wash all of his clothes that

free laundry

pool is small for the kids but no one else was in it!

lack of laundry facilities is only negative.

the hotel needs a guest laundry facility

love pet friendly option

very pet friendly

great location, very clean, comfortable beds. liked that it had a bar and restaurant.

smart room that catered for every need from the well stocked mini bar right down to a shower

i love the speakeasy bar inside the hotel as well

bathroom spacious and attractive but needed a bit of attention (towel bar loose)

there were no negatives. a grab bar in the bathtub would be helpful for safety.

the oliver was so generous to allow us a very late check out so we would not be rushed for time to get ready

the pool was clean and quiet

whole experience was fantastic, dog friendly with no pet fees

great room service! very fast

the bar needs a blender. lol

fee too high for pet to stay

everything, better than expected breakfast was even great

to many trees close is on parking lot

easy access. plenty of parking.

was very friendly and helpful with parking our moving truck

parking was also great

central location, good sized room. clean. laundry facility was good.

the roof top bar also wasn't enjoyable

views, rooftop bar & pool

there were 20+ kids in the pool, which was very small and also only 3ft deep

pet friendly, pull out sofa bed, separation of space, fridge and microwave

laundry area was

b inside my room and take everything i had bought my daughters that day including a xl rolling laundry basket

no quarters for laundry

on the 2nd floor you are level with the side walk and parking

love to have some one bedroom suites available so we could have a room separate from the kids but still together

there was no microwave in the room. they did not have a guest laundry facility.

no self service laundry

location, pet friendly even though pet area is across busy street

knoxville -- easy walking distance to market square and a number of fun shops, restaurants and bars

nice bar area

very nice lobby and breakfast area

i had a special request to get a frying pan for the kitchen as the only provided pans were pots

the hotel breakfast area is open and

large studio, beautifully decorated! excellent breakfast!

of covid-19 it was just a breakfast in a bag

the gym was well lit, all the machines worked and enough dumbbells and a universal

needs more of a bar than the brightly lit bistro.

bar downstairs for food was slow

loved their well-equipped gym

i loved that it had a starbucks and a bar located inside.

breakfast was nice and the laundry room very helpful

to wash my clothes in the laundry room, when i went to go dry my clothes all three dryers were broken

i was surprised at the mini kitchen, since i had never stayed at one before

wifi a little slow breakfast was good

the room was a great size and love the kitchen area

clean, efficient, quiet. traveled with pet and it was a hood experience.

friendly staff. very clean. nice breakfast.

great free breakfast

the supervisor handled the situation promptly and professionally; the hotel was very clean; breakfast had lots

clean and smelled fresh. breakfast was excellent!!

all was excellent, laundry, all round,,everything so good.

a dryer was out in the laundry room

but they did offer room service at a large cost if thats something your interested in

covid-19 played a role in not having breakfast provided, and the swimming pool not being available

room service going in my room after i had spoken to them

staff was nice, laundry facilities available, location right off interstate,

i saw a mouse in the laundry room

great staff and breakfast. room very clean and bed comfortable

it would have been nice if the pool stayed open pass 10 pm.

be careful if you are towing as parking isn't really large enough.

the rooms are mostly clean, the 24/7 laundry and vending is helpful

for the price of the room, i'd expect a hot bar (either bacon or sausage and some eggs at least)

front desk staff was very friendly and helpful and the comp. breakfast was good....

staff was friendly,and the breakfast was good

convenient parking, friendly front desk lady

i did discover the laundry room this time

the laundry is always welcome

an on-site laundry room was most welcome

gym area was small and chlosterphobic

no breakfast tea in the mornings.

i liked everything, even the parking is great.

stay there every year, twice a year and was surprised by the new pet fee of $75

pool a bit chilly, but kids didn't care

the turn from the main road but was able to take the next turn and maneuver through a random parking lot to get

i asked for a late check out so she could get a shower after her game

late checkout is a huge bonus as well as laundry facilities, snack station, gym etc

that the gym was closed.

couldn t try the breakfast nor swim in the pool due to covid but everything else was

my wife and i also used the gym and it was well maintained, which to us was important as we've seen other hotel

open with lots of seating, they have a nice billiard table to play on, good access points from parking area into

guest laundry room was clean and very

the laundry equipment is not being cleaned. ice machines are not on every floor.

the desk staff was very helpful and the guest laundry was

no laundry

the wifi was basically nonexistent

was on point, laundry convenient to the pool area

i needed quarters for the laundry room but had to go to the convenience store across the street

my girlfriend was forced to stand outside in the bitter cold to get change for laundry

the laundry room was clean and the machines were new and worked very well

towels and wash cloths and the guy said that he had only 1 wash cloth because they hadn t done laundry

affordable, clean, friendly, if a little dates. laundry on site, working appliances.

the laundry room,snack machines,soda machines,ice machines,fridge.

the air conditioner was nice and cool and the pool was so refreshing.

the pool

no room service

coin laundry dryers took my money and went out of order but employee didn't offer me a refund instead

the laundry, dryer specifically ate $2.50 of my money and she kept repeating

close to parking

people drinking and lurking in the parking lot

parking was a bit of an issue

laundry facilities and snack and drink vending machines

there is laundry facilities available for guest, the breakfast that is included with your stay is above

staff and laundry machines!

you rarely seen the staff it looks like manager laundry person and maintenence person

ice machines didn t work, laundry was not operating per the people running the hotel

one of the cleanest hotels we've booked, with the best breakfast. very comfortable.

everything. it was clean. the room was spacious and comfortable. enjoyed the very clean pool.

parking was very crowded

the pool

parking lot is too small for the # of cars & traffic on emory but it is right off the interstate

that the rooms were clean and had a laundry to wash and dry our clothes

housekeeping turned the breakfast area next to reception desk into a make shift laundry folding area complete

at front desk for several minutes waiting for an employee to arrive from taking care of laundry

it was hard to get extra kleenex and dirty laundry bagsud83eudd74

laundry service should be updated

bed was extremely comfortable and the spa tub was amazing

property in great shape, landscaping, parking lot drive

have no complaints i ve stayed here more than 5x the hot tub is my favorite but this time the pool was warm

hot tub and pool was very nice

very rough on feet curtain did not close properly so very bright parking lot light shined right on pillows/

was friendly, very spacious, heated pool room, free breakfast

there could have been more breakfast options. otherwise, the breakfast was great!!

hotel staff working kitchen was having a bad day she couldn t keep up with the guests wanting breakfast

on breakfast items

rooms had me spoiled enjoyed the free breakfast and nice patio area if i wanted to smoke

laundry and gym were closed or out of service

amentities...gazebo, firepit, ev charging, laundry and pool.

we were staying there because we were a family on holiday but the laundry facilities, gym and breakfast room

the gym was closed due to renovations, we could go to a neighboring hotel & pool needed a clean

in/out, quality under-building parking (at least during my stay), nice staff

i almost forgot laundry facilities permanently closed at this location

the business center and the laundry room were both broken

how big the rooms were and free laundry

i think the laundry room was under our room, so heard some noise while trying to sleep.

nice morning breakfast. staff very courteous. laundry room clean room orderly

night time employees were working in laundry and had late night loud conversations outside the door

up to take shower they were absolutely no towels they made me walk to laundry to get one and was very rude after

room was clean i had pets with me and there was plenty of room to exercise the dogs

that they don t require deposits there pet friendly and the staff are friendly

wifi slow if streaming

the air conditioning worked really well and we took advantage of the laundry area as we have a second leg to

bigger laundry facility

5 stars shuttle

difficult to find a closer parking spot

very clean both within the lobby and in our guest room. plenty of parking.

may want to use a different laundry detergent because the scent in the sheets and covers smelled a little like

coin laundry needs to be electronic

free wifi and food, indoor pool and gym

room was a 1 day extra stay just for the kids b/c of the low price

were in town for a gymnastics meet

and clean for the most part, clean towels available inside the waterpark area, on-site guest laundry

got told to wait for a shower because there wasn t clean laundry

no laundry bags, don t forget the shampoo and soap

they offered laundry service but could not give change to use it

the kids loved the indoor waterpark and it was very affordable

breakfast was good

he is kind, hard working (i checked in at 9pm, to then see him smiling while he was preparing breakfast the

men grilling and drinking in parking lot

garbage in parking lot

the breakfast seemed like an afterthought with no cups for travel coffee

location, on site laundry and a hot fresh breakfast

is a hot tub if you would like to use it and a guest laundry

laundry facilities aren t great

phone didn't work for 2 days dryer in laundry still doesn't work

i think there should be more laundry facilities.

// there's also not an on-site laundry facility for guests, but there is a coin laundry mat up the

liked the cleanliness of the room and hotel in general. laundry room was in working order.

not being able to find the laundry room..

housekeeping wouldn t let me use the vacuum cleaner told me to go to laundry room and get that one and it

no laundry room, breakfast sucks

laundry facility is also available

there is also a guest laundry room which was convenient

our stuff (i had 1 bag, and he had a wheeled suitcase) one of the housekeepers was pushing a full laundry cart

needed on site laundry which wasn t available.

the room was smaller than most. the beds were tiny. wifi was okay.

pool is too small to swim in

the pool and hot tub were closed. it would have been nice to know in advance!

the parking is close to the facility and safe

had to park some distance from the hotel entrance due to the parking lot being full

amazing breakfast . pool was very nice and perfect temperature .

i liked that there was coffee in the room and that a laundry facility was available.

the laundry room was cheap, but bring quarters as they don't do change and the gas station next to it

laundry room needs paper towels and hand soap

the laundry facility as well

they had on-site laundry and a pool

young kids were setting off fire works and caught the hay by the hotel and car on fire i told the man at

kitchen area was dusty

pool open

more space for kids

not easy to find parking lot. a bit pricey. could have a better choice for breakfast.

i didn't have time for gym, laundry or pool but, those areas looked well cared for

laundry bags in rooms would be nice as well

the breakfast was really good and the pool and outdoor fire pit areas were great!

very clean, big room with a full kitchen. pet friendly, and there are handicapped room.

breakfast was awesome. all staff were super friendly and went out of their way to help!

laundry facilities. 26 quarters!!!

seemed like maybe people using laundry that weren t staying there

needed a chair in laundry room. you could hear road traffic

cleaner laundry area. washer had gunk in it as did dryer.

we also appreciated the guest laundry facility, which was nice and clean, and everything worked

i love the laundry facility

refrigerator; dishwasher-not something i needed in particular, but handy for long term guests; laundry room on

the price and location and onsite laundry is great

dirty floors. no laundry bags. no morning breakfast.

sketchy people in the parking lot

limited breakfast due to covid 19 virus.

room functionality was great. love having dishes and a functional kitchen.

great breakfast

i know it can't be done, but parking was tight because of other hotels nearby.

staff was friendly and helpful, room was a great size and comfortably furnished, bathroom and kitchen were well

i love the idea it has a pool and fitness center

the only downside was the free wifi speed was slow and required waiting for some things to load to complete

seems as if the hotel may have undergone a recent renovation, the pool and shower were very nice

swimming pool was really cold

it is a little bar with heat and eat junk you pay for

my stay was sort of pleasant. the room was moderately clean. there was some parking.

it was a bagged breakfast.

spacious room, comfy bed, nice kitchenette, and nice bathroom

i also greatly appreciated an on-site fitness room & a very nice breakfast

hotel had free parking, which is awesome

breakfast is amazing

limited parking when we returned after ball game.

happy hour, morning breakfast service, the pool, sauna, and jacuzzi amenities.

the pool was small and it was a little pricey

the bar was great and i enjoyed the food service and the convenience store

staff didn't know the difference between pet and service animal.

no wifi like website says and check out was changed from 11 to 10

wouldn't give me the wifi password, used my own hotspot

if you're weekly they don't supply you clean linens an there is no laundry here on premises

was nasty roaches in it and in freezer no toilet paper microwave didnt work the tv didnt work no wifi even that

it was the end of the world when i was asking them for new pillow case and sheets, there was no wifi in the room

room,roaches,room key didnt work, non smoking room w cigarette burns in the blankets, no working laundry facilities

room,roaches,room key didnt work, non smoking room w cigarette burns in the blankets, no working laundry facilities

no room service.

was falling apart, there was no room service, it was directly under the flight path near the airport, and there

wifi would not work

we used the laundry room twice and it s free so that s really neat

nice fitness room, as well as free self service laundry

laundry facilities, staff at front desk, location convenient vnn

also there were free laundry rooms, all you needed was detergent

laundry room dryers weren't available

pool was not super clean and not enough outdoor furniture surrounding pool

the service is great and the breakfast very good

longer shuttle hours

no lobby, no pool, no fitness area

offered complimentary shuttle to airport which was only a few minutes away

was right across from laundry for employees so it was a bit noisey at times.

i liked the kitchen, laundry, cable tv, and beds. it's a good place to stay.

free laundry

free laundry facility

the fully stocked kitchen and even a basket for laundry was provided

the laundry room facilities were overpriced for the old washer and dryer.

very clean, self service laundry

had to wait for the workers to do garbage bags full of laundry

parking was pretty bad not enough spaces for the hotel to accommodate it's size

the indoor pool was not in operation, this was the only set back for me.

on sight laundry is a bonus

the laundry service was useful as we had all just been camping

no laundry facility available - was offered private laundry was for $30

on site coin laundry is a nice touch

the breakfast did not have enough choices for kids (no cereal selection)

the rooms were very nice our room had a nice view of the mountains, the pool was clean and has a laundry area

laundry service is available

fridge didn't work for days and spoiled my food. heat didn't work either . laundry didn't work.

laundry and garbage: i was asked to bring the dirty laundry , means used towels and garbage to the

good they have laundry facilities

housekeeper was across in another room when i returned later that night at 11pm i still had dirty laundry and

delight after a 12-hour drive to relax with my golden retriever quietly at my feet in the lovely bar and enjoy

pet fee was higher than i expected, i kneo it doesn t say an exact total so i looked at reviews

hotel was modern, clean and beds and pillows were comfy, large tv in the room, and had plenty of parking nearby

a little goofy for ingress and egress, wish the pool was indoors, otherwise all good.

it was great to have laundry room for guests

air conditioner sounded like a laundry room running all night noisy unit.

non of the pools now the gym wasn t available for our use that was a bomber bought new bathing suits and more

pool and hot tub broke down due to maintenance issues

shuttle from the airport ended at 11

is no laundry on site, the room was okay, but we booked a king and got two doubles, but when we checked

better count. breakfast.

a breakfast,coffee machine and air dryer in the rooms

in room, no blankets, no towels, only one pillow on each bed, people physically fighting in parking lot, manager

someone was living out of a van in the parking lot

laundry room, fitness room, my room

was construction going on that interferred with entrances as well as parking

great parking around the hotel and was nearby stores if we needed them

loved having a kitchenette and a separated living room/bedroom

it was nice to have so much space and a small kitchen

they only had a handicapped room left which meant it was all in one bathroom and no tub for the kids

location no pets allowed pool staff clean interior/smell/lobby

easy parking and easy access to shops and restaurants.

pool was rather small for size of the hotel

family really enjoyed relaxing in the pool every evening before bed

we went to the lobby where the receptionist was alert and offered us the laundry room (without windows) to stay

plenty of parking for a trailer. room size.

pool wasn't heated (previous night, stayed at fairfield and was really nice (pool and more)

hot fresh breakfast, house keeping was always offering help and anything we may need.

the room was nice for the most part, and the parking lot was good

cleanliness & laundry room

always smelled of cigarettes, not sure if housekeeper smoked or designated areas to close to laundry

asked for 2 blankets and she said they're in the locked laundry room

was fairly clean parking was good laundry room. was clean room where good

in guest laundry closest to the window did not work

on site laundry would be super convenient

no heated pool or fitness center or laundry facilities

great stay and service only problem was wifi connection was hard to stay connected

turn your feet black, holes in sheet from smoking

the permanent residents was parking in the handicap park i rented a smoke and room and there was no ashtrays

no laundry facilities which should be a given next to an airport

staff friendly and food/room service very good

late check out , convenient to the airport snd late arrival

the shuttle service made it so easy and convenient to not have to carry our luggage, and our driver

ordered room service and it was quick, easy and arrived before expected time.

near attractions, restaurants and family liked ability to have a place to workout and do laundry rooms clean

comfy beds and warm room. laundry on site. drink and snack machines are not far from my room

that was one main reason why we stayed there for the indoor pool for the kids

indoor pool

the parking lot was set up very conveniently, especially for those with difficulty walking and loved

an indoor pool it was freezing, had to leave to get coins for laundry, ask for towels, and the room stayed very

i were looking to stay an additional day in gatlinburg so we choose this facility because of the pool and the

allows pets

got up and dressed and went to stand in parking lot

was a high school there during our stay which made breakfast nearly impossible to eat there

having more than 1 washer and 1 dryer in guest laundry would be convenient

really liked the fact that it had ice,drink and laundry room on every floor

loved everything but if i could add something else i would definitely add bacon and pancakes to breakfast

breakfast was hot and plenty of it. however, it was not to my taste.

pool could of been warmer n pool n spa needed clearer n more chemicals on them.

the location, the laundry facility, the fact that you could take the stairs and skip the elevator, and having

missing laundry bag and cleaning could be better.

parking is a challenge.

wifi didn t work for the first 3 days we were there

they provided breakfast and wifi

they didn t have laundry and a ice machine

friendliness the breakfast astmophere

the room that i was finally given had zero parking anywhere near the room

we left for dinner and had someone had taken our parking spot

they didn't refund the cash deposit for the room due to the made up fact that i had been smoking in the room

my husband fell and hurt himself in tbe laundry room wet floor and no wet floor signs

there were roaches in the laundry room where the ice machine was and there's junkies hanging outside the hotel

no pet deposit

pet friendly no fees

reserved for non smoking and got told i reserved 2 smoking rooms

she had told us on our check in, the breakfast and pool hours, locations of ice machines and laundry rooms, and

close to the airport with shuttle service.

good breakfast, friendly and professional staff

we enjoyed an evening dip in the outdoor pool

equipped, with addition of coffeemaker, microwave and small frig i was surprised as well by the pool: though we

i was very happy with the fact that they provided a washer and dryer for doing laundry.

staff, bugs in rooms, the guest laundry consist of 1 washer and 1 dryer

i got pulled over after leaving the parking lot and was warned of prostitution being a problem in that hotel

parking was different

i asked for non smoking room and didn't get it

pool....the suite

exceptionally clean. loved the breakfast. they gave us early check in, very generous!

breakfast was great! really liked having a step-in shower & kitchen.

breakfast

of the breakfast food was subpar and if a guest wanted water to drink, they needed to go into the gym to fill

clean. parking is great.

getting to the actual hotel parking lot entrance was a little tricky, but not bad.

the pool being open 24 hours

ev chargers available for a fee

a good night rest couse i had to get on the road the next morning i had to share by bed with my 2 kids and not

wonderful staff, pet friendly, clean comfy rooms and a great hot breakfast

on pool disappointing for the kids

was pet friendly and convenient location.

breakfast was great

went out that night for an errand and parking again in front of our room window, we noticed that you could see

location of our room was prime, close to the ice/vending machines, parking, laundry, pool & front office

apparently 130am is a good time to do laundry and slam doors

to use he guest laundry but it as taken past the wee hours

arrived with a load of laundry and found the only washing machine out of order

the hotel was mostly empty but the clerk still put us across from the vending machines/laundry room

and the free laundry is a huge plus

i appreciated the free laundry room (good quality washers/dryers)

free laundry and gym are a plus

fitness room; outstanding breakfast; very nice kitchenette; outstanding laundry room; bed is very comfortable

the free breakfast is tasty

breakfast was a lie *dishes in the room were dirty and unclean *all laundry machines broken on site *bed was

also for me to go to laundry and get myself a blanket

there were laundry facilities on site.

pool hours not long enough

it needs more handicap parking and more parking spots

were many different breakfast options

we rented specifically so my kids could swim and we couldn't because the heated pool was freezing, and they

the pool said it was heated but it wasn't working

the pool temperature could've been a bit warmer!

pool had no towels

laundry room only took quarters and no machine for change

the next room was 2 down from laundry room, the noise woke me up the first

need a quarter machine for laundry and one dryer didn't work, but everything else was great

all staff were very friendly, the room was perfectly clean and spacious, the pool was well taken care of and

parking was good and, breakfast was amazing