thing we would have enjoyed more would be that the music from the speakers at the restaurant and pool could have

products included and the room was made up spotless clean and decorated with beautiful flower petals from the

lovely pool surrounded by palms and nature

there is a wonderful pool behind the restaurant, outside tables and deckchairs

the whole hacienda is beautiful. the pool very relaxing and nice.

the pool, the beach and all the different trees

breakfast was excellent

willing team of staff. swimming pool well maintained and clean. food good

floor close to the laundry room and back parking area are in poor conditions (dirt, thrash, cigarettes, etc

wifi was too notch

wifi signal in the room was poor

swimming pool and food, but it could be more generous.

we have two kids who loved the pool and facilities

half on the staff was friendly, another half - so so. nice pool area

noisy children around the pool

com (would have booked somewhere more quiet) - pool is way too small, more for just dipping (looked bigger on

the pool is extremely small, so it gets easily crowded

they had a private parking and the room was quite nice.

the parking lot is for 4 cars only

parking facilities were good and there are water posts in the hotel common area which is nice

pool area is always in the shade, not so good for

there pool had too much chlorine.

ramp to the parking places need attention.

the facilities friendly and helpful staff comfy rooms parking

the room clean and comfortable. nice bed. the breakfast so good. i really like the hotel.

great wifi

the staff was super nice, the room was incredible, the pool was even bigger than i thought

continued to fly into pool glass enclosure and die

building is lovely room was very spacious and comfortable and thoughtfully laid out the small gym is surrounded

spacious and comfortable and thoughtfully laid out the small gym is surrounded by windows and the pool is lovely

gym is extremely small and not well equipped

great rooms. lovely garden and pool area. staff very helpful and efficient.

beautiful gardens, very nice pool and lounge chairs

the kitchen should be better equipped, as many basic things are still missing

kitchen not equiped (no pan or pot)

i didn t take it, because nobody tell me, about the breakfast or coffee

nice sitting areas near pool

bedroom suite with kitchenette

wifi connection was not the best

super easy stay and fun for kids too

wifi connection was not the best

the breakfast was great and we loved the beans with eggs

i would of liked fruit in the buffet for breakfast

super clean! delicious included breakfast!

the staff was friendly and helpful. free parking. wifi was good.

the free coffee during breakfast window is quite bad (extremely watery)

gym has really good equipment, the breakfast is delicious and has variety for everyone, the

you need to go have breakfast by 10 a.m.

the pool is heated, they have a good laundry service and there is a very cuddly, cute black cat living on the

the pool is wonderful and it feels magic at night with all the lights on

the pool is heated, they have a good laundry service and there is a very cuddly, cute black cat living

oasis, serene and peaceful with a lovely pool with lush greenery and use of kitchen is very handy (grocery store

very beautiful garden, terras, building, swimming pool and room

the parking was always full when we arrive

the breakfast was average, but we loved the coffee

breakfast area was way too cold.

very good breakfast

shuttle to and from the airport

breakfast great

parking in or out for ubers was complicated as is a busy street

breakfast was very good, tasty and healthy

good breakfast, too

but, again, the breakfast was excellent

for us it was great as this was a transition day within our trip and they had laundry machines (for a cost)

manager raised the price of laundry tokens from 50 pesos to 60 pesos during my stay which was a bit of a surprise

we loved (and used a lot) the laundry room - 50 pesos for a token which can be used for washing or drying

i made use of the laundry while i was there which was great since that allowed me to pack light

the laundry facilities are great for a long stay

breakfast, the best margaritas of our two week trip, very friendly and welcoming staff, great laundry service

breakfast was delicious

breakfast was amazing - beautiful interiors and very helpful staff and the owner was very

fantastic and very friendly hosts fantastic homemade breakfast

you're looking for a large hotel complex with a full spa area, this might not be the right place for you

good location, great pool. nice breakfast restaurant. good parking area.

easy secure parking

wifi connection was not really stable but this is not really a disadvantage.

big parking space

the wifi wasn't very stable. it kept on crashing or it didn't work at all in our room

to have a small cool bar in room, it is not there

parking lot was a little far and was crowded due to the casino s traffic.

reception staff and room service staff good.

room service is really good and meet our expectation

ordered room service for breakfast both days, it was great on sunday but not so good on monday

breakfast was fantastic, and nice to have the kitchen facilities and coffee always available

beautiful, colorful and comfortable suite. delicious breakfast and friendly staff.

were having a pool party till 22

perfect place near the center, friendly and great breakfast! thanks!

the breakfast was one of the best and biggest we had in mexico

the hotel also offers a restaurant and bar and my wife and i enjoyed a wonderful dinner and drinks while sitting

the refreshing pool was a welcome retreat after a day of exploring, and the easy parking made coming and going

a complimentary drink and canape early every evening brings everyone together in the bar

they helped us out with an electricity socket adapter; the rooms were spacious and clean; the pool was lovely;

parking reserved outside

came in a big group, several families with lots of kids

free breakfast was standard continental

pool looked good

very pleasant, and the room was ok with the promised fridge, a seating area outside and a big pool

the pool is a perfect place for everybody to meet

there is no laundry service for clients. no clean towels were available.

kitchenette lacking of cooking ware and dishes. wifi signal was not very strong in the room.

had kitchenette but no utensils

wifi was good, clean pool, staff was good, the only thing that i didn't like was the noisy ac and the old

staff, comfortable & clean, great swimming pool (but blazing hot tiles, would recommend wearing beach slippers

the breakfast was fabulous once i understood what was possible to order

the (cooked) breakfast was great, tasty and big portions and the staff preparing and serving was very friendly

pool was lovely

asking for a breakfast to take away, you should provide a full box with drinks and food and not just a sandwitch

rooftop swimming pool was great and we especially enjoyed evening swimming and cool down after trips out during

fast wifi in every part of the hotel

little nice pool inside

great area, friendly staff, excellent breakfast, quiet, comfortable

easy on-street parking

breakfast was awesome, definetly recommend at least 2 nights there to enjoy visiting merida and

the first day the hotel had problems with the laundry delivery so we did not have any towels.

room was next to the laundry which is works all night

laundry near by & plenty of places to eat nearby

there is no laundry service for clients on site

wifi did not work in the room. they don't have laundry but there are options in the area.

also i asked for a salad roll from room service

the staff was amazing, the pool was cozy and great location.

the spa has a way to go, but will be a nice addition

center is not operative, machine down and printer down and no wifi room is outdated shower and safe box not

the staff was couterous and the spa was divine.

too much noise from staff washing bathrooms or pots or doing laundry

also be aware the pool area doesn't get much sun

the wifi was awful

parking is very small, only for few cars, so be aware that you might have to leave your car on the

the bed is not comfortable and the swimming pool is dirty so you can not swim in it

pool water could be cleaner

included breakfast was perfect & coffee in the room was great too

stay here every year it is very well priced, close to the square, free parking and the staff are awesome

wifi was terrible, the only reason i left the hotel for another hotel was the wifi would not stay

time i made a request for room service i had to pay promptly, it wasn't possible to pay during the check-out

we needed to do laundry, and although the hotel doesn't offer this service directly, they were able to get our

two days different staff: made excellent restaurant recommendations, organised v reasonable laundry, organised

kitchen was well equipped, the ac and wifi worked well

great wifi

actually, i liked it as it firmed some parts of my body without going to the gym

there is no proper parking

no seats by the pool, and it s sort of more of a large tub

nice pool, great breakfast place attached

pool is useless and the girl on the counter is a bit money oriented.

location was good. price is so cheap. they have free parking area for cars.

staff were friendly and the location is great. parking helped too

the cark parking seems

staff was really friendly and the bellboy explained us how to get better wifi as in our room it was really bad

the restaurant bar closed at 10pm elevators are old and so dangerous for children

they have a very cheap laundry service (1 dollar) and you will get your clothes the same day

the position was close to the city center. great the laundry service.

i loved the laundry option which served me well at the time

cleaned and central but not noisy. laundry facility very quick.

beds had problems getting hot water to work, but once it did, it really worked well 2 kilos of laundry washed

hotel advertises laundry service online, yet were informed this is not a service they provide when we asked

the rooms near the front entrance and near the pool can be noisy

breakfast should have at least eggs, more variety of teas, the rest were ok.

was spacious with nice storage and a private pool

breakfast is served in the lovely garden area

also, the kitchen is really more of a kitchenette counter than an actual kitchen

we had breakfast with our stay which was prepared and ready for us at exactly the time i indicated as

wifi in our room was poor

wifi was a bit hit and miss, especially in the room

the pool is absolutely wonderful after a day of sightseeing or on a hot afternoon

we were also able to do laundry for a very reasonable price through the hotel as well, which was very helpful

the staff was helpful (arranging rides, taking in laundry) and our room was cleaned daily

they provide laundry service at a great price

great with a pool after sightseeing all day

the grounds are simply beautiful, the pool is amazing, our room, marie antoinette, was large with a very

loundry service is in near street - laundry

the homepage car rental and laundry is offered, but none of these service are possible at that

quick walk to the center, really easy to reach and the private parking was a bonus

no ac in that room no sound proof windows slow wifi

there were parking spots inside the hotel

some stuff were malfunctioning - most services are externalized (room service, laundry, breakfast, parking )

the breakfast menu was decent

the staff were helpful and breakfast was very good

property was stunning ud83eudd29 with a lap pool, gorgeous rooms, and good ac

beautifully appointed throughout with a long dip pool in the courtyard

the pool wasnt working, also the spa :(

we'd been travelling a week when we arrived and had a whole bag of laundry and this was taken care of for a

we arrived very early in the morning from a long bus ride and could rest at the pool

the continental breakfast was delicious

nicely designed and very spaceous rooms, awesome shower, amazing pool, friendly and helpful staff who take

there was also welcome drinks, and you get 2 free cokes and a kit-kat bar for free

superb coffee the pool was perfect

a beautiful landscaped garden with a clean swimming pool, sun loungers by the pool, tables for sitting outside

beautiful setting, everything top-notch. comfortable and peaceful. breakfast made to order!

merida, great spacious and modern room, quiet for the best night sleep, home made breakfast, parking available

great to have access to kitchen as needed

was wonderful, only slight negative was no laundry or laundry service but ultimately the services provided far

was stole during our stay at this hotel at the laundry service

i also loved the private rooftop with the private pool of our deluxe room

boutique hotel with a lovely pool, helpful staff, free water always available, reliable wifi, comfortable bed,

wifi is good

blanket got lost when they cleaned the room, it probably got tangle and went on with all the laundry, despite

free parking was a great feature

good location, clean, wifi, nice pool

not eat breakfast

secure parking nearby

poor laundry service, don t wash your clothes there

beautiful attentive staff delicious food beautiful pool

good parking available

they have free parking next to the hotel which is very convenient as many people rent a car when in merida

it is bright, cool, and the restaurant, bar and pool are lovely

everyone was deeply attentive, we even got laundry hand delivered to the room

had my laundry sent out to be done for a reasonable price

was nice except that the maintenance/laundry was in the pool area and thus a steady stream of workers coming

desk and reception staff were very attentive and helpful, including taking our laundry to an express launderette

the iron stained a piece of clothing and getting the desk staff to send it out for laundry at no charge to me

seems we got unlucky with the room, as it was right next to the laundry and was very noisy

location, staff were superb, delicious breakfast and nice decor

breakfast was a very delicious way to start the day

great homemaid breakfast, we recommand this hotel at all

- the room is on the main floor and faces the pool and shares a wall with the common room, so we can hear voices

nice warm pool

starbucks next to hotel. swimming pool and lounge chairs.

comfortable. clean, friendly staff, pool

loved the pool

pool was always full of tree leaves

they were able to help with a last minute laundry and with booking/advises to other hotel and sightseeing

shared kitchen with free coffee and appliances was nice

pool could use a stronger filtration system as it is large and pollen tends to collect

everything is great as it is and it was very helpful to be able to use the kitchen to prepare our own food

the pool is gorgeous and i loved that it even wrapped around the staircase

laundry came back mixed up and unironed

basic breakfast but ok

they considered every detail, from a delicious breakfast included in the rate, to bathrobes and toiletries in

breakfast was delicious, and the location of the place is great, just in the city centre of merida,

beautiful pool area with pool beds where you'll have breakfast

apparently they had problems with the laundry company they were using

court next to the room, beautiful interior design, amazingly kind staff and excellent breakfast

the breakfast was served across the room at their hotel and was delicious and fresh

beautiful pool area and the paintings on the walls

i agree with other travelers that the breakfast offered is ok

laundry down the road

laundry service 1/2 a block away from hotel

staff helpful with laundry

very well located in the old town, with some great bars and restaurants nearby

the breakfast is worth it and fulfilling

wifi in the room was weak

perhaps the pool could have been a little cleaner (leaves etc)

excellent breakfast & meals

plus there was a wedding event and we could not have access to the bar nor restaurant

there are lotus ponds a 60 meter lap pool private pool in your suite it s stunning

the staff were really helpful and organised parking and laundry for us

every morning a different local breakfast which was delicious and the room was very colorfully decorated and

pool with palmtrees in city center is nice touch

waiting for breakfast can take some time, once it was up to an hour.

from the friendly welcoming staff to the amazing breakfast each morning

people), you find better value anywhere around the hotel for breakfast, food in general and laundry

a lot of humidity in the room and there was no place to hang the laundry.

it does look a bit old and needs some maintenance. the laundry service is overpriced.

there was a paid laundry on the site which was really helpful since i had been traveling for a few weeks by

if you are sensitive maybe you can request the room to be on the opposite side (opposite pool

breakfast was excellent and the facility is simple but charming. loved the rooftop pool

the wifi did not work and they had to get me access to a special wifi connection the office chair is

and disgusting without chloride etc the hotel only has a restaurant thats open until 4pm and no room service

pool area was exceptional. staff were lovely and attentive. breakfast was lovely

what really stole my heart were those magical moments in the hammock on the rooftop and by the pool, watching

ability to do you own laundry for a small fee

the staff, the sky lounge and the breakfast.

needed more equipment in the gym but everything else was great

beautiful hotel with friendly staff and perfect location and free parking

beds are so comfortable, and parking is available

beautiful pool with a fantastic view on the roof garden

also, they need to improve the pool area

super clean, the bed and pillows were super comfortable. love the amenities, free parking lot

the room has 2 large flat screen tvs, super fast wifi ( at 100 mbit/s ) and it comes with a big bathtub

great gym and pool area

i left laundry before we went on a day trip to tulum and they said they would take care of it but didnt

location is near laundry, food, stores

they have no laundry service.

plenty of laundries located nearby to get some laundry done

you could even have the laundry service with a fair price

the staff were exceptional - sorted out our laundry and booked our trip to chichen

no bar or restaurant although there are

parking is available around the corner, no problem at all

is a hostel/ bar right next door, and on one of our three days (saturday), they played extremely loud, fast

check out bacchas wine bar next door

great location, wifi works well, hot showers

wifi was very slow. toilet didn't flush.

wifi was a little slow.

cond) room was very spacious with good hot water pressure, clean enough, pretty good wifi and socket near the

the wifi signal is

could have had free breakfast and a laundry service but great value for money

wifi service was a little spotty at times

family and i stayed for a month and did not have really any bad experience to speak of other than wifi issues

wifi was not stable at all

water was a bit unpredictable, wifi didn t work well in the room but was fine in the reception which has comfy

laundry service is cheap and quick

restored hacienda with those cool arched walkways and a bar open to the gardens and pool

designed and maintained charming professional staff delicious breakfast well located easy parking

beautiful, with a swimming pool and very close to the center (5 min walk)

parking was not ideal, but it is one of the few downtown hotels that offers parking

there was no iron, laundry service, no hairdryer, no fridge absolutely nothing other than beds, tv, and bathroom

parking was a bit far from the hotel

wifi was not very strong. it can get a little noisy.

at times with tour parties, which guests had to fight with to get to the free coffee and the breakfast room

the breakfast buffet was reasonably priced and the food was

on your list of facilities, it stated on site laundry, there is no laundry here.

finally, the hotel does not actually want to keep doing the laundry service, but this remains as available on

view, pool area, v friendly

wifi is not great and if you have a room on the street bring ear plugs.

wifi was a weak in the room.