4 - which took some finding - you have to go down to the basement, past all the staff only areas (laundry, store

the pool and the location makes it all worth the price

the only downside is terrible wifi

wifi was very slow

a special thank you to the housekeeping team, bar staff and reception staff for looking after us so well

right on the beach!! crazy view. there is parking which is very comfortable.

also the late check out at 12 was very convenient

wonderful location, easy parking. very friendly staff , especially the breakfast lady

very little parking onsite

wifi doesnt work

it states in the description) - it is getting pretty hot during day and night in the rooms, bad wifi

door to baloney was left unlocked everyday after room service- possible security problem

the only downfall is that the wifi was slightly too slow, but it wasn't too bad

no laundry.

the restaurant, excellent team and great service, comfortable beddings, therapeutic thai massage, parking

the waiter at our dinner table, as well as the barman in the neighbouring bar lounge interacted wonderfully

friendly staff. very good breakfast. junior suite was decent size with good sea view.

parking is easy and the waterfront location could not be better

we liked everything from the shady car parking to the fact that dogs are welcome

only minor issue was i had to go back and wait for what seemed like a long time at the lagoon (spa) desk to get

good parking

husband enjoyed using the gym

good restaruant and bar menu suitable for dinner too

the parking area.

pool rarely available

you have to walk around the parking lot, but its reachable

location and swimming pool

access to the pool required the purchase of shoes and swimming cap

parking is easy

wifi is not available in the room, only in the garden adjacent to the main house

wifi and the wife said it was a problem with our devices (all 4 of them)

we had private parking on the property

problems with wifi, it went down and staff didnt really know how to get it back up

comfy bed and delicious breakfast, and so quiet. no noise from anything.

plenty of secure, gated parking

very modest breakfast consisting mainly of bread

the secure gated parking was ideal for us travelling by motorbike and gave great peace of mind

very pleasant host. good breakfast. excellent shower facilities

glasses etc big pool with a nice surround of trees excellent breakfast near the beach easy parking

spa was lovely, the pool is heated but could do with being a few degrees higher

in its own golf course

spa limited - indoor pool cold and no jacuzzi

nice surroundings, next to the golf, large parking in front of the hotel

being included in the club, hot and cold drinks, lounge, computer workstations, sun terrace, gym, sauna, welcome

gym is small but convenient, with free weights and cardio machines

i like the gym with sauna

in the top floor, there is a nice bar area with self service (and free) non alcoholic drinks

unique concept of a buffet bar accessible by guests at all hours and free to use

we booked this luxury hotel as a 4 day break to recharge our batteries and make use of their laundry services

gym was also not available due to maintenance which was a bit disappointing

however, had only booked the hotel that morning, and as i was travelling with my wife and two kids, elected

the staff: the reception, housekeeping, and room service were five stars

inside the bathroom can be seen by people outside so we had to take the shower in the dark so our kids don't

desk staff excellent- hotel decor lovely- excellent old lift lovely bar area w books

the hotel staff were brilliant, the breakfast just perfect and the room very comfortable

great central location. very friendly staff. nice bar. delicious breakfast.

the elevator, comfy bed, location, breakfast, nite manager nathan

breakfast was in a gorgeous room with a nice selection

dirty laundry was transferred through reception/breakfast room during breakfast time will never recommend

no wifi in the room

wifi range was poor -did not reach the 3rd floor room where we stayed

wifi only works in a specific area and not in most rooms

wifi dropped in and out, often not working for many hours and when it did work it was often slow

watch tv as the wifi code supplied didn't work

there is no mini bar but there is free water and tea making facilities; the air conditioning was easy to use

atmosphere at the bar on saturday lunchtime

the courtyard bar - and a delightful and talented young group of musicians unlearn old magnolia tree made for

they have a nice bar and the resturant gets 5 stars for very good staff and food was perfect.

lovely location, great bar area with sea view and patio area outside

superb location, lovely pool, great staff

location is perfect and even if the hotel parking is full, you can find a place on nearby streets

tiny room. no air conditioning. bar works random times.

location , close to beach etc easy bus routes along the coast and airport , great bar terrace , pool and tennis

no welcome at the bar for breakfast

the website the property advertises having a restaurant and a spa

our kids loved the

i also had a lovely swim in the outdoor pool

euro charge per pet (20 euros for 2 small cats - although we covered all furniture with our own covers and took

kitchen utensils are very basic but adequate

swimming pool was great for the kids

good choice for a road hotel if you have kids

pool was good although the water a little fresh

hot water is only enough for one person to shower; it said that the rrom had a kitchenette, but it didnt say

laundry service was ridiculously overpriced

the hotel accommodates kids and dogs well

husband & son used the basement gym and we all loved the pool terrace

pleasant staff. fast wifi. clean room.

husband & son used the basement gym and we all loved the pool terrace

parking was a bit tricky as there was an evening market on, but i imagine that this is not usual

had a double room and there was no kettle nor mini-bar/mini-fridge in the room; however, the staff kindly provided

i can t think of anything except that i needed to put the wifi code in numerous times a day.

from traffic and terrible wifi, which never worked on my phone even though the receptionist helpfully tried to

hotel located on a lovely quiet square, which has ample free parking. the staff were so helpful.

we also had room service breakfast and it was exceptional

also i wish they offered room service or had a mini bar in the room with drinks and snacks

there was another bar area or more places to hang out when the weather isn t nice

delicious and plentiful breakfast with an emphasis on home made & locally sourced produce

new. clean. cute retro fixtures short walk to ocean views. pet friendly

i used room service, spa facilities, restaurant and had laundry done

completely my fault for not checking first but my laundry came to 320 euros for 5 days clothes

great, location great, breakfast great, child friendly great, staff great, cleanliness

conditioning, just a half working ventilation system that gave up on a very hot day; trouble with wifi (did get

location is superb. gym is really good

excellent, especially as kids go free with an adult swimming pool lovely monkfish lovely vouchers for ice cream

nice room- lovely breakfast - superb pool the pool bar is really good. staff really helpful.

narrow (not suitable for tall and big people) not having a view looking onto the garden/swimming pool

dog friendly and we re welcome in bar and restaurant if well behaved

the swimming pool, the breakfast, the staff at reception and in the bar & restaurant, the free parking were

the pianist in the bar was brilliant

excellent room service (2 x a day) and pool area

best location in biarritz, overlooking the famous grand plage; everything is superb, the pool, breakfast buffet

the localisation, the room, the service and the quality of food of the room service

personnel, very nice facilities, such as a gym, swimming pool and spa

location, lovely staff, good wifi, good air con.

the extra charge for pets is 20 euros per pet which we feel is rather steep.

had a really nice welcome from mark in reception and allowed us an early check in

comfy bed, clean room, friendly staff, fast wifi

wifi was weak

the pool and spa area was great for a morning relax before heading off on a days adventuring.

kids free time, wasn't kids free

indoor spa pool was amazing

my husband was working and they ensured he had good wifi and what he need

so friendly and super helpful the room was so comfortable and the spa bath was super relaxing the pool on site

pool area and garden was really nice

beautiful pool which was possible to swim lengths in

the grounds lovely with a heated pool

our kids hated the fact that the wifi was so terrible too

lovely garden with excellent swimming pool

en face de la plage, plein centre, tres propre, literie et chambres agreables, bon petit-dejeuner, service poli

the bar is in reception. creating a small bar lounge would be a welcome addition to the hotel.

don t change the bed sheets - the shampoo was almost empty right from the beginning; not good room service -

the breakfast was included and was excellent with very attentive service

public areas a little limited. no real bar for example

location with direct access to promenade, close to casino parking, very clean rooms, comfortable bed, soft bed

breakfast was really good too

some vegetables and fresh fruits at the breakfast would be appreciated

beds super comfy all facilities brilliant breakfast was perfect the hotel staff were very helpful and attentive

breakfast were great and well presented

wifi at times stalled

the wifi was not working at all

reception and bar staff all spoke good english

- terrible room service - long delay - poor quality four star

there's no restaurant or room service

is basic but good however no room service apart from microwave meals

a small thing but the bar was closed very early on the friday night.

the way they treated my kids! they were super kind!

lovely restaurant area and bar area

no parking. but got help with the luggage by the bar tender!

all staff were really friendly and helpful from reception to bar and restaurant

there has been a refurbishment of the bar and restaurant area that has been done to a very high standard and

good breakfast

t try the breakfast so cannot comment on that but hoped there might have been some snack/bar facilities

great buffet style breakfast with fantastic choice of hot and cold food, frequently replenished by efficient

street moody at night 2 small dogs : 2 x the pet charge

room, comfortable bed, great breakfast right in the heart of the city

wifi was tricky to get set up & use.

they need a new wifi system. incredibly cumbersome to log into. hard to imagine in 2022!

wifi in room did not work and the breakfast, while tasty, was too carb heavy for us

wifi was not good, we didn t needed bc we had service with our provider but if you need wifi you

to dislike - although no restaurant and bar on site there are literally dozens within a few steps from the hotel

very central! allowed us to do an early check in.

fantastic location, great bar and lovely staff

emptying of rubbish bins early in the morning, also would be nice if bar is open in the evening

plus you can t go wrong with having a cocktail bar connected to your hotel

comfortable and stylish with a lovely bar area at the entrance

towels smelled strange, don't know if it was 'cause the laundry detergent or why

great hotel with good restaurant and comfortable rooms. also pet friendly

only improvement would be addition of secure parking on site but parking was ok and location and lightening

loudy from airport and all sounds around from other rooms , wifi not working , at day time restaurant closed

didn't stay as so bad. no refund offered despite restaurant and bar being closed.

weekend laundry service so no sheet changes and no clean towels unless requested

we would recommend this property to anyone who is travelling with kids and looking for some additional space

we would recommend this property to anyone who is travelling with kids and looking for some additional space

expensive bar prices

gorgeous garden and outside bar area

hopeless wifi

didn't book it for its wifi but had we known it wouldn't work for the 4 nights we were there we certainly wouldn

wifi and breakfast was not so good.

wifi is not so easy to be connected. and there are few plugs.

very slow wifi

loud air-con unit from neighbouring building. laundry room outside our door

is wonderful - beds, cleanliness, location, breakfast, etc but more importantly, truly the best hospitality

hotel and super friendly staff pet friendly, right next to the sea and downtown ground floor rooms with an exit

perfect, great location, pet friendly, access to the patio, breakfast was really really nice

hotel, everything is spotlessly clean throughout, set in a perfect location, and a fabulous breakfast, with many

and the rooftop bar is fab

rooftop bar is excellent

you could only get wifi in the reception area. the photos on booking.com were deceptive.

rooftop bar was lovely

was a beautiful boutique hotel the rooms were just perfect very spacious roof top bar was such a bonus in

the staff were so friendly and helpful, when i couldn't get my laundry done at the local laundrette the lady

lovely little hotel. good for kids and families.

wifi quite slow

the rooms are very clean and well equipped with fresh towels, soap, a hair dryer and a full mini bar (at extra

loved how close we were to everything-the beach, restaurants, a playground for my kids

pool was a bit busy but to be expected in august! went to the nearby beaches every day.

bedrooms are in need of severe modernisation, and the menu room service needs looking at

breakfast wasn't hot the first day

lovely large family room for me and 3 kids

lovely rooftop restaurant & bar fabulous swimming pool great breakfast

comfortable room & good parking. excellent and very quick room service for dinner.

the bar is second to none with several adjacent seating areas; check out their mezzanine

from of the lake, with some enjoyable live music, and were able to relax the following day by the pool

the parking is far from the entrante, and nobody meet you to direct, where to go, and no clearing signs

i didn t go to spa but the outdoor pool was good