parking is easy

location was close to town; parking onsite was a big bonus

free parking

clean and adequate equipment in kitchen to self cater

stay was wonderful, beautiful grounds and our room had everything we needed including a small kitchen

pet friendly free snacks clean rooms

the sauna and gym are definitely a plus

enjoyed this pet-friendly hotel

a little gym with fair equipments, towels,

room was very small did not smell fresh wifi would not work in the room 602

we booked this luxury hotel as a 4 day break to recharge our batteries and make use of their laundry services

inside the bathroom can be seen by people outside so we had to take the shower in the dark so our kids don't

didn t test but it has a sauna, gym, bar and restaurant

inside the hotel the lobby, bar and restaurant are on the ground floor with open spaces

in other words, the bar was closed, including room service

dirty laundry was transferred through reception/breakfast room during breakfast time will never recommend

no wifi in rooms.

wifi only works in a specific area and not in most rooms

the wifi in the little salon was not the safe kind.

early check in was

lovely hotel and breakfast was lovely

wifi was weak

desk staff excellent- hotel decor lovely- excellent old lift lovely bar area w books

friendly staff, pet friendly, big room with high ceiling and beautiful big windows.

the breakfast was right for my needs

safe parking

plenty of secure, gated parking

very modest breakfast consisting mainly of bread

very pleasant host. good breakfast. excellent shower facilities

gorgeous location with view across river at breakfast. wonderful friendly hosts.

watch tv as the wifi code supplied didn't work

great bar that is open late for a digestif after dinner

they have a nice bar and the resturant gets 5 stars for very good staff and food was perfect.

the courtyard bar - and a delightful and talented young group of musicians unlearn old magnolia tree made for

very small but the noise from the bar around the corner went on all night

there is a bar and restaurant that overlooks the beach, perfect for watching the sunset

only minor issue was i had to go back and wait for what seemed like a long time at the lagoon (spa) desk to get

were amazed at the pool, spa & fitness facilities here, my husband was in gym heaven

car parking was good, short drive to a lively bars/restaurant area on the beach

parking is good stuff for friendly in the restroom to the bar and reception room is very clean

the parking area.

indoor pool that is free of charge is not nice, we didn t even bother using it and there s a reason

yes, they say, that fitness centre is included, but the swimming pool is not working and other facilities have

also has an arrangement with its sister hotel next door, giving guests access to their swimming pools

in the greater beach region outside but nearby biarritz in a nice sourrounding close by a golf course

we could however order room service and drink it in the bar

euro charge per pet (20 euros for 2 small cats - although we covered all furniture with our own covers and took

i also had a lovely swim in the outdoor pool

was no dinner (just snacks) 4) the lights around my bed headboard were dusty 5) i could not get room service

gym, breakfast is rather simple, pancakes were cold, a very limited selection of french cheese (one

and very comfortable rooms, great restaurant, nice spa attentive staff that go out of their way to help

was small, pillows worn and flat, bathroom floor dirty and room service for dinner was almost cold

very attentive staff, nice restaurant & spa facilities

spa was lovely, the pool is heated but could do with being a few degrees higher

enjoyed spa treatment and pools

great pool. nice bar staff.

great pool. nice bar staff.

the fact that there is parking

car parking does get busy towards the end of check in time so best to arrive early

is located in a quiet zone, near the beach, it has a swimming pool, different sport areas and a bar with a very

check in was quick. pool looked nice although we didn t use it. lots of parking. clean

good choice for a road hotel if you have kids

wifi was useless. cold rooms (building designed for summer). breakfast was poor too.

food is amazing in every meal and the drinks in the bar are very nice and very reasonably priced

very secure parking onsite

ease of parking, friendly efficient staff, very comfortable and clean

we didn't have time to make use of the swimming pool, unfortunately

stay - free airport shuttle, good breakfast, friendly staff, fast wifi & even a children s play room off the

very nice hotel, especially recomend for families with kids as the warm pool in october was really a great

lovely breakfast

laundry service was ridiculously overpriced

spa is very overrated - really close to no facilities apart from a couple of massage rooms and a

amazing hotel, great facilities, comfy beds and great pool area

far from most of biarritz, pool lovely but small, no room service except at breakfast, exterior masonry of hotel

the spa and hamman area were a great asset, my daughter had a massage which she said was excellent

design of the rooms location equipments in the room good breakfast, including in room service

also breakfast was great, cocktails and food near pool

also i wish they offered room service or had a mini bar in the room with drinks and snacks

small pool but good for an afternoon dip

there was another bar area or more places to hang out when the weather isn t nice

lovely garden with excellent swimming pool

perfect secure parking and great service

beautiful pool which was possible to swim lengths in

sitting room, bar and breakfast room should be air conditioned

the grounds lovely with a heated pool

towels smelled strange, don't know if it was 'cause the laundry detergent or why

hanged on corridor, very poory internet/wifi connection even with 7 different access point

secure parking would be good.

pet friendly stopover to spain

comfy bed, reliable wifi

completely my fault for not checking first but my laundry came to 320 euros for 5 days clothes

i used room service, spa facilities, restaurant and had laundry done

hotel was very tired and run down in both the bedrooms and gym/pool areas, it felt damp and grubby particularly

loved the pool

spa services were multi varied but mediocre in value compared to us.

the extra charge for pets is 20 euros per pet which we feel is rather steep.

nice and quirky especially downstairs in the bar and reception area. rituals hand wash.

had a really nice welcome from mark in reception and allowed us an early check in

comfy bed, clean room, friendly staff, fast wifi

great location, clean and friendly staff. kids loved the lollies in the reception.

the spa was lovely, the staff so polite and welcoming

pool hours for kids were not previously disclosed and are really small

bar atmosphere with singing

loved the variety and freshness of the breakfast. excellent pleasant staff.

i love the beach and the views of the beach from the dining room at breakfast and dinner

spa is really awesome!

we were able to use the swimming pool of the spa for the morning swim and were mostly alone at that hour

lovely robes included and surprised we got access to the spa as well - perfect

kids free time, wasn't kids free

the swimming pool and spa were exceptional, very clean and very stylish

wifi at times stalled

the wifi was not working at all

the room was very comfortable and the dessert we ordered through room service was the best we ever had

the staff were so welcoming and offered excellent customer service and breakfast was

couldn t connect to wifi in room

location is great and they are pet friendly and you get the option of in - room breakfast

and it is pet friendly

no wifi password was given

parking was also good as we were travelling with our dogs

the parking is far from the entrante, and nobody meet you to direct, where to go, and no clearing signs

great, bar and restaurant not open due to filming but we were informed before-hand.

beautiful lake, nice building and restaurant, friendly staff, heated outdoor pool.

bed, soft bed linen, good shower, good hairdryer, tea and coffee in the room, great quality breakfast and very

excellent breakfast in a super bright and fresh room too

location with direct access to promenade, close to casino parking, very clean rooms, comfortable bed, soft bed

some vegetables and fresh fruits at the breakfast would be appreciated

breakfast and location

reception and bar staff all spoke good english

- terrible room service - long delay - poor quality four star

the reception & bar area are very nice

of staff, room service quality, no fresh amenities, empty shampoo bottles, broken things and not fixed even

the location is fantastic. the bar and the buffet breakfast was very good.

wifi in room did not work and the breakfast, while tasty, was too carb heavy for us

wifi really bad

they need a new wifi system. incredibly cumbersome to log into. hard to imagine in 2022!

wifi not working in the room

to dislike - although no restaurant and bar on site there are literally dozens within a few steps from the hotel

we didn t have a breakfast option but it smelled good

like a budget hotel with high prices, no coffee in the room or room service, terrible

street moody at night 2 small dogs : 2 x the pet charge

the room amenities were great and the wifi was strong too

terrible wifi cover

the way they treated my kids! they were super kind!

lovely restaurant area and bar area

the views are unreal. having the bar was lovely. location is superb. having a bath was a bonus.

the way they treated my kids! they were super kind!

there has been a refurbishment of the bar and restaurant area that has been done to a very high standard and

comfortable and stylish with a lovely bar area at the entrance

emptying of rubbish bins early in the morning, also would be nice if bar is open in the evening

very central! allowed us to do an early check in.

the room was a charming mix of old and new furnishings, and the wifi was very fast: i had to participate in

location is amazing and it s very nice to have the bar on site

weekend laundry service so no sheet changes and no clean towels unless requested

we would recommend this property to anyone who is travelling with kids and looking for some additional space

poor wifi

no tea or coffee in room, had to either pay for room service or go out to get coffee in the morning

loved all the art and fabulous decor nice bar and lovely tranquil garden staff were very friendly and recommended

the staff were so friendly and helpful, when i couldn't get my laundry done at the local laundrette the lady

loved how close we were to everything-the beach, restaurants, a playground for my kids

location, friendly staff, wifi, price

loved how close we were to everything-the beach, restaurants, a playground for my kids

the bar and lounge area was not really used

hopeless wifi

only french tv channels, the wifi however is decent

very slow wifi

wifi and breakfast was not so good.

for a few hours as we were to fly home at 8pm so intended to use it to store our bags and so the kids could

loud air-con unit from neighbouring building. laundry room outside our door

the breakfast was delicious, and we absolutely loved the unlimited coffee and tea available 24/7

hotel, everything is spotlessly clean throughout, set in a perfect location, and a fabulous breakfast, with many

is wonderful - beds, cleanliness, location, breakfast, etc but more importantly, truly the best hospitality

early check in

wifi only worked in lobby/reception area

you could only get wifi in the reception area. the photos on booking.com were deceptive.

loved the location and decor. helpful friendly staff great roof top bar area

location and rooftop bar are great

wifi information not in the room

the room service and access to rooftop area were incredible

the rooftop is extraordinary with the pool, bar and restaurant

and the breakfast was one of the best we ve had in a hotel

we arrived just after 2pm on a sunday as was unable to order any food even room service

were nice to the kids as well

the pool is a good size and there is a bar there for drinks and food

easy parking

to town 10 min drive to the promenade free parking breakfast was very nice service extraordinaire

24hr room service as the shops are not close by

amazing view from the pool, lovely pool area

no laundry.

issue was with flies entering the bar in the evening and breakfast area in the morning - can easily be resolved

only disappointment we found, was the breakfast

wifi was slow.

convenient parking lovely rooms. great food. friendly staff

the only downfall is that the wifi was slightly too slow, but it wasn't too bad

it states in the description) - it is getting pretty hot during day and night in the rooms, bad wifi

door to baloney was left unlocked everyday after room service- possible security problem