nice staff, lovely pool and restaurant

we loved the spa overlooking one of their cenotes, and the food and service as well

the wifi was a bit bad when we came. but that is not a problem at all.

in one semi-open one, not sure about the other ones) - its own cave that you can visit with a (spanish) guide

the spa prices are very high even compared to 5 star around the world standards

bad a/c and wifi location quite far from everything

the interior and all of its details, clean rooms, perfect outdoors and pool

we also enjoyed our dinner and breakfast there - many tasty traditional dishes, perfectly cooked

from the moment sr jesus met us with umbrellas in the rain until a delicious, unique breakfast on the back

staff attention, breakfast quality, qty and variety

lovely pool and grounds

the rooms were comfortable, the pool was lovely and the setting was beautiful

the pool

old hacienda has been carefully modernised with attractive modern touches, including a stunning pool

bungalows with own veranda to chill big bed with good mattress beautiful setting nice refreshing pool big enough

decent room large great pool area and lush setting

we enjoyed the pool.

our kids enjoyed the pool and the ample garden

the pool was very nice, staff very nice, bed was comfortable, grounds beautiful, nice towels.

pool

great pool too, towels included

no electricity between 11.30pm and 2am (no light no ac ni wifi) no breakfast

the pool area is great. super friendly and helpful staff

however lots of free parking available in town by the monastery

beautiful garden great pool coffee for breakfast

wifi worked and rooms were clean

rooms in a nice, quiet house lovely pool friendly staff walking distance to the town centre free parking

pool, staff

posada is very beautiful, the back garden with the swimming pool is very lovely

the room was dark, difficult to regulate the water in shower, bad wifi connection.

also the main window of this room face towards the chill area of the workers / laundry area, and there is most

property, extremely helpful staff, delicious food & drinks, wonderful rooms, and a fantastic pool

such a nice place, beautiful gardens, nice pool and the new manager was great, very accommodating

wifi in room was intermittent during our first evening

upgrade and pool, also very authentic place

they don t have a laundry room but the staff quickly provided a phone number to a local laundry service that

the pool area was amazing, and so was the breakfast

loved the staff the grounds and pool

loved the hidden garden and pool behind the hotel walking distance to almost everything staff were so friendly

beatiful, clean room, great pool, great localisation (what a view

there were no platforms in the room to keep luggage, pool was dirty and not chlorinated.

only complaint from an otherwise perfect stay was that the gentleman cleaning the pool at 6:30 am was chatting

beautiful and cozy rooms wide and clean swimming pool elegant structure

rooms are spacious (we had 2 king beds in our room), the pool is beautiful

nice surrounding, spacious garden and swimming pool

pool, privacy, balcony, good price

good pool, clean, comfy, hot water, free water dispenser, free coffee

perfect accommodation near the city centre. comfortable room, clear bathroom, stable wifi.

point of interest, very clean, well decorated, av, very good wifi, very nice garden and swimming pool, nice

convenient parking on the property

ona and jr are very hospitable and helped us with taxi, laundry and diner - and we had some good chats and had

excellent and attentive hosts, providing best freedom feeling, super tasty breakfast fulfilling all wishes

the morning breakfast was very yummy

the breakfast is delicious

) the hacienda itself had a great pool which was a blessing in that heat, especially for the kids

we used the laundry service and that was excellent too

hacienda hotel is a destination in its own right; there are several pools, an artificial cenote, mayan village

breakfast average but pricy

breakfast - which is simply described as eggs, toast and coffee - was amazing and needs to be sold

the hotel has two pools and a restaurant open the all day, and a nice bar during night

in the kitchen and the bathroom, new ceiling fans, ac, good mosquito nets, and a very strong wifi

new and super clean apartment, with all the accessories needed in the kitchen and the bathroom, new ceiling fans

modern and new kitchen facilities. the lady on site was very nice.

far from bus station and the center of town. no staff on site. a few bugs in the kitchen.

quiet and shady property with a small pool, kitchen, and good neighbors.

there's a laundry directly below the hotel run by the owners and a cute coffee shop on the corner

we asked about it at the laundry next door and it was the same lady working at both places

i loved the bathroom. laundry was easy.

the hotels laundry service was super convenient

breakfast buffet was the best we have had during this visit to the yucatan

a little far from centro. too much music playing all day from near pool.

we had early starts on three mornings and the staff provided breakfast packs for us to take with us

location parking interiors friendly staff wifi and laundry availability ac and fan in the room

the decor of the lobby; parking and on-site laundry

for clothing storage, large comfortable bed, spacious bathroom, warm shower water, cable tv, laundry machines,

swimming pool is big, with relaxing area -the laundry (100$ for 5kg) -private parking -the hotel generally has

beautiful, clean, good location, free secure parking, self service laundry facilities

so lovely to make sure the shoes we had left out in the sun were put back in the room and get our laundry upstairs

), answering all our questions and helping with things like providing a laundry service at a good price

laundry service

after travelling for many days we needed to do laundry

the owner and his wife couldn't have been more helpful, receiving amazon packages, giving info, laundry, making

had to go to the reception and then someone went to the laundry

the breakfast was great, the swimming pool very nice, and the location is perfect - close to everything

loved the huge pool but it was very cold even though it was 95 degrees f

it would be nice if espresso were available on the menu or at breakfast.

parking on site is very handy in merida

i waited on uncomfortable wooden chairs, could not get wifi, staff was of no help

good wifi, nice pool, big rooms, good shower and good location.

nice staff. great location, pretty facility, easy parking, good wifi

good wifi, nice pool, big rooms, good shower and good location.

the hotel has a decent swimming pool.

in the corner room no 5 and we could hear when people walked by or talked in the patio/by the pool

breakfast, diverse each day and very customer service oriented

wifi is very bad in the common areas

our room has a kitchenette and a living room, so the space is plenty

the pool being open all hours was great

lovely attentive staff. a sanctuary in the city, pool area is heavenly.

we chose it for the parking, which is a block away

parking is off site,

the hotel has a bar, a restaurant and gives access to a free parking 5mn from the street entrance

amazing staff amazing breakfast super clean beautiful place

my with all my questions related to transportation, areas i was interested in going/tours, laundry info, foods

clean and modern with a neat entrance and bar downstairs

they accommodated when the breakfast wasn't able to be served at the hotel

one very nice and committed lady serving breakfast is definitely not enough

the serving of the breakfast was a bit too slow and everyday it was the same

location. pool.

charming little hotel close to everything. excellent breakfast included.

the breakfast was very good, and the chef and breakfast staff were exceptionally kind, welcoming, and

the breakfast was only coffee, bread and fruit, so don t expect anything else

center, hotel mucuy looked pretty cute walking in, beautiful tile work, a patio with a small pool, and lots of

the in-house laundry service was a bit pricy, but they did a good job

and has its own parking, good

there was protected parking , wifi andnac

facilities, swimming pool, balconies, strong shower, lovely bed, friendly staff, quiet and overall value for

the bar staff were excellent and should be promoted to improve hotel customer service

the staff was kind but unable to to provide us with information about possible fast food, a laundrymat

did not look clean they dad no towels available clean laundry has not delivered yet

the laundry service was fast and hearty

beautiful pool

pool closed for quarantine

staff assisted with taking laundry to outside laundry service, & picked it up for us

also room 59 was directly under water pump on roof in corner by laundry

only lacks a laundry service.

it was also right next to the laundry facilities

we booked this hotel on the basis that we could use their laundry service while we stayed, only to find that

we loved the pool, the cocktails and the breakfast

the restaurant in the hotel serves excellent food in the courtyard, the bar and a patio area right outside the

was a wonderful stay, everything we needed was done in a moment, room was nice and really clean, pool after hot

we enjoyed the courtyard and swimming pool

needed was done in a moment, room was nice and really clean, pool after hot day was refreshing, bar and restaurant

breakfast was delicious as

the pool wasn't clean

so we couldn't take advantage of the free breakfast

breakfast great

the breakfast in the garden is lovely

we even got our laundry done which was a treat

the staff were extremely nice and friendly, could converse in english and the hotel had a nice laundry service

hotel has wifi but the wifi did not work in our room

wifi did not always work in the rooms

difficulty checking in due to parking

had expected to have laundry service, since the website said it did, but we had to walk three blocks to a

they use a local laundry service that returns your clothes same day at a great price

if you have laundry to be done, you're on your own

pool was too far off site. downstairsrooms no windows and rather noisy.

access to kitchen including fridge

hotel pretty and clean i liked the pool and lobby

free parking included and great value for money

amazing location, big king bed, hot water, good wifi

fantastic hotel, i liked the swimming pool and the rooms

the wifi was perfect, and so is the location with all of the restaurants around

gym room for exercise aficionados

every day, very clean, great location, staff were so friendly and helpful, lovely pool area and breakfast buffet

super comfy beds, as well as pool and gym (in case needed) great deal

it may get a little bit noisy in the rooms around the pool.

the pool is really nice too

poor laundry service, don t wash your clothes there

door to the beautifully designed rooms, excellent food, delicious cocktails, and lovely rooftop pool, this is

icicle to the delicious breakfasts and cocktails to the well-appointed rooms and refreshing pool and lounge

our bedroom had two entrance, one facing the terrace and the swimming pool, size and furniture of the bedroom

they have free parking next to the hotel which is very convenient as many people rent a car when in merida

great location, wifi works well, hot showers

the wifi connectivity was spotty, so it was hard to keep in touch with family and friends

in the structure there s a bar restaurant with a local offer both for price and food

cond) room was very spacious with good hot water pressure, clean enough, pretty good wifi and socket near the

wifi was a little slow.

terribly noisy - no parking place available - intermittent wifi - no laundry

location and staff were great. internet tv and good wifi.

good value for money. in the center city, the rooms have everything you need. working wifi.

pool yards away from the room, and kept clean

the fact that it had private parking was very useful because it's hard to park in that central part of merida

the laundry service we paid for was ok, not great

beautiful hotel. stunning pool.

the room was in the most fantastic colonial style, breakfast at the pool side was a great start of the day,

we loved having a bit of time around the pool to read in the late afternoon

good bar service with cocktails

on your way to the main street, there's laundry, and a convenience store

hotel are: 1) the personal on the weekends are only half day 2) doesn t have a restaurant or a bar at the

pool and outdoor are with trees are beautiful

wifi good, pool was enough to cool off

included breakfast was delicious

and the laundry service is quick and cheap

same issue with the laundry the said it would be ready at certain time and kept changing the time 3 times

walk to loads of restaurants, parks, laundry, cafes, outdoor restaurants

the staff weren't very helpful with transportation, laundry or attractions.

the wifi did not work in the upstairs room.

pretty outdoor seating area & pool

the secure on-site parking was a huge bonus

finally, the hotel does not actually want to keep doing the laundry service, but this remains as available on

on your list of facilities, it stated on site laundry, there is no laundry here.

wifi not available in rooms but only comon areas.

deep pool

was hot, location excellent, wifi very strong

there's nice public seating areas and the wifi worked great

good continental breakfast included

there is a store and coffee bar as well in it and even has a pool in the center of the city

swimming pool is tiny. restaurant limited

pool was tiny

loundry service is in near street - laundry

the homepage car rental and laundry is offered, but none of these service are possible at that

was free private parking on the property

were respectful & a quiet atmosphere - hot showers - no additional charge for card payment - wifi - decent -

we had a free parking and the room was clean.

it would be nicer if they provided breakfast in buffet style.

the wifi was quite weak and not working at all one

the atmosphere of the gardens and pool were wonderful - we loved hanging out at the pool and the hammocks on

great swimming pool

a nespresso coffee or tea machine in the room but the small restaurant does provide poolside or room service

there was no iron, laundry service, no hairdryer, no fridge absolutely nothing other than beds, tv, and bathroom

parking was a bit far from the hotel

the hotel has a small pool more for refreshment than actual swimming

the staff was great and really helpful with local suggestion, and the parking even though it's three blocks

the hotel has a small outdoor pool for soaking

we used the laundry service, it was 150 pesos

a plus this year is that they will take your laundry out for you, helpful for me because i was there for nine

our room was number 8 by the pool

the a/c worked perfectly and the pool was a great addition

location is fantastic, and the pool up top is such a nice lookout point

we missed laundry service

parking included

wifi i sometimes had to go out into the common area to get a

wifi connection was extremely poor

poor wifi in bedroom but good to disconnect!

could have had free breakfast and a laundry service but great value for money

wifi service was a little spotty at times

water was a bit unpredictable, wifi didn t work well in the room but was fine in the reception which has comfy

pool didn t have lights in the water like in the last picture of the ad and the wifi was only good if you were

location helpful staffs strong, fast, and stable wifi nice internal common seating

plenty of laundries located nearby to get some laundry done

i left laundry before we went on a day trip to tulum and they said they would take care of it but didnt

you could even have the laundry service with a fair price

plaza; across the street from an excellent restaurant, the chaya maya; a couple blocks from a laundry; and a

they have no laundry service.

they even do a laundry service with 24 hour turn around for a very reasonable price

the owner and staff are wonderful and they even did our laundry for a very good price

i had some dirty laundry with me and i asked if there are options available to wash it

the laundry and tour services are amazing

only negative (which wasn t really a big deal for us) was that the wifi was spotty in the room, but that might

they provided us a laundry service for a good price

the hotel itself is beautiful an elegant colonial building with a peaceful pool area that feels like a private

the rooms (and reception area) were cool without being cold, plus the pool was a nice place to relax after

the hotel is a true boutique hotel offering 7 rooms, fresh daily breakfast, a pool and lounge area and incredibly

the pool is beautiful, all the facilities we needed we're there and if we had a question the staff was

was nice except that the maintenance/laundry was in the pool area and thus a steady stream of workers coming

laundry sent out came back with a strong unwanted smell.

the iron stained a piece of clothing and getting the desk staff to send it out for laundry at no charge to me

had my laundry sent out to be done for a reasonable price

laundry bin too close to corner room chairs outside room for smokers use should be an area away

too much noise from staff washing bathrooms or pots or doing laundry

the staff is very friendly and the hotel is clean. the hotel has a pool and you can relax.

good value for money. good location. parking place for guests near the hotel.

poor wifi connectivity.

wifi works only by reception