bad a/c and wifi location quite far from everything

the interior and all of its details, clean rooms, perfect outdoors and pool

staff attention, breakfast quality, qty and variety

lovely pool and grounds

we also enjoyed our dinner and breakfast there - many tasty traditional dishes, perfectly cooked

from the moment sr jesus met us with umbrellas in the rain until a delicious, unique breakfast on the back

old hacienda has been carefully modernised with attractive modern touches, including a stunning pool

the rooms were comfortable, the pool was lovely and the setting was beautiful

the pool

ona and jr are very hospitable and helped us with taxi, laundry and diner - and we had some good chats and had

quiet, large secure property pool, movies, wifi at the bar

large parking lot

would have liked the stay a bit longer to relax by the pool and garden

delicious simple breakfast. good wifi. privacy. loved it

parking was also convenient

decent breakfast nice staff

the wifi works, the shower was hot, the parking was ample

centrally located, on site parking, and free breakfast.

the wifi works, the shower was hot, the parking was ample

the bathroom the pillows restaurant laundry

all our other issues about the pool, gym, bar, restaurant being closed is related to covid19 and not the hotel

pool was ice cold

wifi was steady, but only about 4mb download for free

the pool. small and dirty.

phone in my room never worked, so i could not order room service; the laundry was not picked up, and the

the parking lot is small, but i was fortunate to find parking outside the main door

there's a drugstore next to the hotel entrance; a small convince store (oxxo) and a kids playground nearby ,

location and parking in front of door !

the guys in the restaurant and bar were great and did their utmost to accommodate our requests

room was clean and beds very comfortable and good breakfast, nice touch coffee, and cookies at the lobby

the breakfast was really good too

there was a bus load of high school kids taking up three floors of the hotel just running around, screaming,

the breakfast was good. due to you did not have to pay extra for it

breakfast

there's a laundry directly below the hotel run by the owners and a cute coffee shop on the corner

we asked about it at the laundry next door and it was the same lady working at both places

great wifi, etc

great breakfast and a good little gym

limited room service menu. milk at the restaurant was rotten.

of description of using parking for hotel guests

modern hotel with a swimming pool and free underground parking

quiet and shady property with a small pool, kitchen, and good neighbors.

in the kitchen and the bathroom, new ceiling fans, ac, good mosquito nets, and a very strong wifi

nice interior with kitchen but hadn t use it (no butcher shop nearby). close to a oxxo.

new and super clean apartment, with all the accessories needed in the kitchen and the bathroom, new ceiling fans

only little things to say is that we didn't have kitchen soap but we used the one from the bathroom, and the

breakfast ok

the elevators. only one goes down to the parking garage

parking lot, we had a large van that didn t fit in.

the hotel was well prepared, staff very friendly and the breakfast good

the breakfast was very good

i loved the bathroom. laundry was easy.

the hotels laundry service was super convenient

everything was perfect, the room, the breakfast, the pool and the personalized service

too bad we did not get the chance to use the swimming pool

cocktails in a cool courtyard, and pancho maiz for great coffee/horchata and an authentic brunch/breakfast

on your way to the main street, there's laundry, and a convenience store

5 minutes away from the park though not many things in the seas no bar the room terrace can do with a bit of

the hotel has private parking which was very helpful

location, pool, english tv, food, friendliness

i had a room with a beautiful terrace, breakfast was fantastic

and pillow uncomfortable,need upgrading pool was dirty and lacked atmosphere with no shaded area or lounge chairs

and the only thing that disappointed us was the pool

the pool was not pleasant

rooms are large and pleasant with a fridge, decent wifi, good showers with ample hot water

the pool wasn't clean and the whole place was kind of run down

they wanted two days and $5 to wash two tops if i wanted laundry, even though i asked early morning

parking was tight but available

pool area was wonderful and our room was spacious

is a little run-down and it gets quite loud in the morning when kids are running around

on site parking, the breakfast was quite good

convenient parking in a well communicated zone, pet friendly. breakfast available

convenient parking in a well communicated zone, pet friendly. breakfast available

good parking

little parking lot, wifi was useless, no hot water or water pressure.

bandwidth of wifi is low making for poor experience especially in the morning and evenings.

parking lot very small and on a rush to get a spot.

secure parking onsite

wifi was sketchy

wifi quality absolutely horrible

as mentioned before, the soaking pool safety issues could be improved

i had some dirty laundry with me and i asked if there are options available to wash it

the owner and staff are wonderful and they even did our laundry for a very good price

the laundry and tour services are amazing

they even do a laundry service with 24 hour turn around for a very reasonable price

sometimes i could not connect to the wifi from the bedroom.

so lovely to make sure the shoes we had left out in the sun were put back in the room and get our laundry upstairs

i received great tips and recommendations, clean towels for the beach, help with my laundry or anything i needed

laundry service

after travelling for many days we needed to do laundry

), answering all our questions and helping with things like providing a laundry service at a good price

the breakfast which was included was delicious

parking was free and easy

nice bar and restaurant, warm and professional staff

very strange breakfast deal

the breakfast is delicious and the breakfast room is beautiful

wifi in one of the rooms was low in signal. more fresh fruit with the breakfast, please

the breakfast is amazing

i was there to work for the week and the wifi was also extremely high speed

room, great shower, high ceilings, enough space to sort your belongings, homemade and customized breakfast each

only noticed the filter running on the pool a few times.

the rooftop bar is lively with great music

great pool and rooftop bar, nice rooms, good breakfast, very clean

room service, it constantly forgot to include the shower mats and enough towels, and toiletries

room #1 is a little bit noisy due to the traffic and music. breakfast only starts at 8:00

the drinks at the bar were nice on the rooftop and breakfast was delicious and large portions

nice bar but still closed because the covid!!!!

location is perfect, parking lot fantastic. clean and comfortable rooms.

wifi, no response from the lobby nor the manager, horrible view, and they did not clean the room

has a parking for hotel guests

it turned out that room service works only by request

the laundry service we paid for was ok, not great

perfect set up. pool, rooms and breakfast area

chairs would be nice by the pool and if they brought refreshments

good bar service with cocktails

pool was a wonderful addition and i haven t even discussed service - brilliant, attentive and

great staff and beautiful open sky tables inside with bar and restaurant

the breakfast was delightful and the staff was extremely helpful in contacting and arranging for a tour

the breakfast which was included with the rate was delicious and abundant, and the cooks were very nice

great that there is access to a free parking only 5min walking distance from the hotel

the hospitality and pool

had to go to the reception and then someone went to the laundry

the hotel offers parking, beautiful rooms for meetings and events, an outdoor swimming pool and sun deck,

the pool never really gets any sun.

would have been nice if there was a bar on site - though there is as small drinks menu served out of the breakfast

breakfast included buffet style by the pool was abundant

my with all my questions related to transportation, areas i was interested in going/tours, laundry info, foods

pool area looks a little unfinished, but it didn t bother us much

really great location, staff, room , cleaness and pool. will probably go back

we were also able to enjoy the pool and facilities at piedra de agua which was a very beautiful hotel

the pool area is amazing with lounge chairs and lots of shade

it is right next door to the us consulate, the rooms were modern and affordable and they are a pet friendly

there is no small fridge in the room, in case you have kids and need to pack stuff

- clean bedsheet - helpful staff in the front desk - good wifi - free private parking

is was easy access to the hotel and parking.

breakfast was not very tasty. it can be better

location, beautiful design, rooftop bar, delicious breakfast, nice swimming pool, friendly staff, spacious room

wifi was a little weak and some of the machines in the gym weren t working, otherwise lovely

pool needed cleaning

design food gym location

charged for hot chocolate for kids whereas coffee was free - somewhat

we were told the hotel had a problem with the laundry

parking lot is behind the hotel

free convenient parking

no available parking. had to spent time during rain to find street parking.

room service was good

laundry service rates were a bit high

clean, big rooms. nice clean pool, restaurant facilities and english speaking / polite staff.

open parking lot with not clear access. too old facilities: restaurant, lobby and swimming pool.

i called room service, no answer

nothing except price was high but we had a really nice room by the pool.

beautiful, clean, good location, free secure parking, self service laundry facilities

laundry and an ironing board/iron was available

no laundry/iron service

swimming pool is big, with relaxing area -the laundry (100$ for 5kg) -private parking -the hotel generally has

for clothing storage, large comfortable bed, spacious bathroom, warm shower water, cable tv, laundry machines,

we used the laundry service, it was 150 pesos

a plus this year is that they will take your laundry out for you, helpful for me because i was there for nine

pool could have been cleaner and there were renovation works we weren t told about

the a/c worked perfectly and the pool was a great addition

the rooftop pool was beautiful and a perfect, relaxing escape

had expected to have laundry service, since the website said it did, but we had to walk three blocks to a

they use a local laundry service that returns your clothes same day at a great price

if you have laundry to be done, you're on your own

very clean and the large shared kitchen was a pleasant and well equipped amenity

pool with another property and it was a 5 minute walk but the hotel is small so there s no room

the water didn t work for 40 minutes leaving her with soap and foam, last day we used the laundry service

the bed was so comfortable and very easy instructions to get room service

they have a great pool area, tennis court and hot tub area

location, big rooms, quiet, and perfect pool for kids and families

mewhat dilapidated) pool and spa area - didn t look like the pictures in person

they called me to tell me about the t-shirt and didn't have to pay for the laundry, so that's a plus

room assigned, 2 rooms not cleaned, breakfast was very bad, poor service quality, laundry service is

some parts could use a bit of updating. the gym was kindof outdated

at bar and service at breakfast: could be better

very good breakfast, outdoor pool and an oxxo in front of the hotel if you want to fill the minibar by your

wifi worked well

was wonderful and it's difficult to find anything wrong but the wifi was a little spotty and the breakfast could

the area was safe, we had parking, and the rooms were very clean and spacious

the breakfast is a little small, but still very fine.

bad wifi, window blinds, little lighting in the room.

the location was central, they have swimming pool and the staff are friendly and helpful.

with 2 little kids that was such a terrible experience

pool is open 10am - 10pm

good wifi, nice pool, big rooms, good shower and good location.

good wifi, nice pool, big rooms, good shower and good location.

could have better gluten free breakfast options- otherwise the breakfast was very good!

wonderful. great fun for the kids. lovely place. very comfortable suites.

i am vegan and they prepared a special breakfast for me that was outstanding

especially warming staff, nice design and beautiful breakfast, among other things there were very delicious

breakfast has very limited options. pool needs cleaning.

t use the laundry service

great staff, clean, comfortable soft pillows, nice view from the rooftop pool, fast wifi.

stylish hotel, room offers everything you need, cool rooftop pool and overall very friendly and attentive staff

wifi barely work the staff does not seem to care much and quite slow at their job

it would have been nice to have music at the pool to create an atmosphere.

the in-house laundry service was a bit pricy, but they did a good job

sitting area/kitchenette was really goofy with useless furniture like a cabinet and bar counter that took up

furniture/decoration is very old (and this has nothing to do with colonial style), wifi didn t work

there was protected parking , wifi andnac

old colonial style building, with two lovely tree-filled patios and a pool

choice of meal, fresh fruit and fresh mexican sweet bread, the beds were very comfortable, wifi worked well

parking was a bit hard to figure out at first

pool should be heated

the bar and the hotel restaurant is way overpriced for what they give you

pool had no shade or umbrella and no bar service at the pool

breakfast was pretty sad

start off your day with their delicious breakfast and head out to explore merida from this convenient location

rooms, vip service, relaxing common areas with a pool

also, sunita owns another hotel a minute away down the street that has a bigger pool and the guests from

limited bar hours and limited breakfast options

but the building, elevators, pool, room services are old and slow

free parking in the middle of the city

swimming pool area was a bit of a disappointment

kids really enjoyed the swimming pool

the pool area is small. it was so hot that the building a/c was not cooling the lobby.

the swimming pool is really small and the fitness room was under renovation.

the breakfast was delicious and the cocktails too

the cute little pool was nice

the gym is simple but very nice too

property, beautiful rooms, very good location, super friendly staff, awesome breakfast

nice ambient in the hotel in general with pool and lights in the evening

the breakfast was very good, and the chef and breakfast staff were exceptionally kind, welcoming, and

location, breakfast, pool

charming little hotel close to everything. excellent breakfast included.

most of the staff were very very unfriendly, plus one of the mornings there was no breakfast when we were told

they provided us a laundry service for a good price

the hotel is a true boutique hotel offering 7 rooms, fresh daily breakfast, a pool and lounge area and incredibly

the only thing this place is missingif is a hammock above the swimming pool.

the pool and amenities are peaceful

room was great as was the pool area, the staff was fantastic

pretty outdoor seating area & pool

the secure on-site parking was a huge bonus

did not look clean they dad no towels available clean laundry has not delivered yet

the staff was kind but unable to to provide us with information about possible fast food, a laundrymat

the laundry service was fast and hearty

wifi came and went - but was great when we sat at the table outside our room by the lift

the wifi didn't work well in the room

ability to do you own laundry for a small fee

pet friendly

to downtown - around 15-20mins walk excellent parking underground great gym facility and rooftop pool/

the staff so helpful, the room spacious and comfortable, best bed ever slept in, rooftop bar and pool fantastic

beds are so comfortable, and parking is available

had everything we needed, great gym equipment for my son and a lovely pool and little garden for me

beautiful swimming-pool

great breakfast

gym is non existent, the room is filled with tables and chairs with one token machine trapped in

great staff excellent location loved the pool

terribly noisy - no parking place available - intermittent wifi - no laundry

staff were not helpful or friendly, the wifi didn't work, there was no hot water during certain hours of the

there is also car parking, which is unusual in the centre

most places in merida, parking is an issue

pool area gets noisy sometimes.

rooms were loud. ours was under the bar and was very loud.

the wifi did not work and they had to get me access to a special wifi connection the office chair is

and disgusting without chloride etc the hotel only has a restaurant thats open until 4pm and no room service

pool area was exceptional. staff were lovely and attentive. breakfast was lovely

breakfast was excellent and the facility is simple but charming. loved the rooftop pool

there's also a laundry place right across the hotel

would have liked use of laundry facilities.

great laundry over the road and located near amazing food options, great location

also there is a laundry accross the street and places to eat local food at a very reasonable price in santa

good collaboration with the laundry service in front of the hotel

they advertised a bar but it was closed for renovations

it was downtown, and parking was good

the breakfast was too small

free parking - wifi ok - good lights in the room - good water pressure in the shower - beds were good but seem

looks better on photos, american breakfast was some how cold!

good location and really helpful staff with descent wifi for a hotel. let us store our luggage.

good wifi and hot water

very good wifi

each room had a unique wifi access code

center location yet very affordable parking (mxn 75, i

it was conveniently located, nice rooftop ( could use a bar there or service )

we loved going to restaurants with playgrounds for kids, which was not expensive and very nice for our

great gym and pool area

beautiful pool with a fantastic view on the roof garden

also, they need to improve the pool area

we missed laundry service

wifi signal was a bit weak

the wifi was really choppy; the breakfast wasn't worth the price

here there are many great restaurants, and on some evenings entertainment, and good free wifi

maybe the bed could be more comfortable there is a parking but not guarded

seems we got unlucky with the room, as it was right next to the laundry and was very noisy

- the room is on the main floor and faces the pool and shares a wall with the common room, so we can hear voices

great homemaid breakfast, we recommand this hotel at all

the lady that received us was absolutely wonderful and cooked really good breakfast

location, staff were superb, delicious breakfast and nice decor

location, attentive staff, delicious breakfast, beautiful accommodations and the proprietor is present and

was a wonderful stay, everything we needed was done in a moment, room was nice and really clean, pool after hot

breakfast packs and towel pack for going on tour early the next morning (complimentary)

this property is beautifully decorated, the gardens and pool inviting, our breakfast exceptional and the bar

no coffee or coffee machine in the rooms and no room service before 7h00 am.

selection for breakfast, location was perfect , nice pool area, very nice room, great

the breakfast was poor and served in a rather dull bar area attached to the hotel.

intermittent or weak wifi

the wifi is a bit slow.

the pool area was amazing with hammocks and everything what you need

also room 59 was directly under water pump on roof in corner by laundry

only lacks a laundry service.

the hotel didn t offer a laundry service or any food options over christmas when the city was pretty much

we booked this hotel on the basis that we could use their laundry service while we stayed, only to find that

it was also right next to the laundry facilities

same issue with the laundry the said it would be ready at certain time and kept changing the time 3 times

and the laundry service is quick and cheap

walk to loads of restaurants, parks, laundry, cafes, outdoor restaurants

the staff weren't very helpful with transportation, laundry or attractions.

wifi could be a bit more reliable