my room was, in fact, a spacious studio apartment with a stove, full fridge and a kitchen sink with a full

laundry price

there were also no special benefits given to us as long stay customers (free laundry or free inclusive days

there's also a 24hr gym facility and laundry room too

pool directly outside our junior executive suite

the hotel had excellent swimming pools although the gym amounted to just one functioning machine

tight parking spaces.

use of other bay gardens properties, including the hotel next door with a decent restaurant and bar plus the

one of the things we really liked was the fact that the pool was not deep (3

to the action, less touristy and easier for local friends to pop in and out as there is plenty of parking

i loved the breakfast buffett that had something for every taste and preference

no laundry service

from the room, restaurants and pool area (all over a matter of fact)

staff was friendly, gave us an early check in

combination of food, drink,pool and mostly friendly staff.

location, very clean. lots of facilities in room. good wifi

we had a load of laundry and they did it for free

seemed under staffed, waiting time for buffet breakfast, some services not available, over priced laundry service

bit small, and i really wish we could have had a microwave - it's a necessity when traveling with kids

there was always enough parking

better wifi needed

things i would say is the gym is very small with limited equipment and the only weight machine was out of order

is advertised as adults only (12 years and above), but there was an exception made during our stay to allow

no parking

and fully equipped suite, comfortable bed, excellent on-site restaurant, room service from the bar, within

helpful staff were permitted an early check in which was a huge bonus good location

laundry service is not good. do not have experience with quality items.

staff was very helful and spa was an extraordinary experience

on the breach and the water is calm, you can have kids in the water without being stressed about strong waves

location to the beach, great pool for kids and the food was very good.

need more beds in the pool area.

the location was close to the marina, was quiet and it had free wifi.

pool was not large, but because of covid the hotel had low occupancy which ensured we often had the

the swimming pool is so nice too ;) thank you bay gardens marina haven

nice breakfast quiet and clean. poor wifi on upper floor but over all good stay

hotel provides free shuttle bus to partners hotels so access to beach is possible within 10 minutes

a fully equipped kitchen, full laundry room with washer and dryer

long ways to reception and kids club, kids club only from 4 years.

alerted to this prior to our visit (albeit after booking) and told that the hotel would waive the room service

the hotel was generally clean but i noticed dirty room service trays with food pushed behind a wall

places for bbq, nice swimming pool and outdoor jacuzzi, flowers all around

laundry service and the internet very weak.

cleanliness, professionalism, food, amenities, shuttle service - all perfect

those are two different vacation experiences especially with kids

superb facilities such as a well equipped gym

kids were allowed in all pools and even in the jacuzzi

we didn't like that the room service options were so limited and the room was not soundproof.

resort, great layout, pools, perfect beach, kids water playground, really nice rooms and loads of good restaurants

the food everything we ate was superb right now we have a tabanca would really like to bring our kids next

staff was very friendly, food was good no matter breakfast or dinner, great gym, and plenty big

room service was quick

we used the laundry service and they lost half of our items

room service took a lot of time and the food was not so good

breakfast was awesome

the spa was in a converted office space in main building with zero vibe

no drinks in mini bar no water in room that night and room service do not serve you drinks as well as rubbish

also no wifi in rooms

would be nice if there was a little music by the pool each day

lack of free, reliable wifi connection around the hotel

bar service on the beach was great

wifi reception needs to be extended to more areas and also its speed needs to be boosted up for

been there for 8 times i liked everything, some of the staff in the spa were not very helpful on the front desk

laundry room available for small fee

the beach was lovely very quiet idyllic and peaceful always a sun bed available as by the pool

there s also parking, a local mini mart (although you re better off going to massy that s 5 mins by car

a small bar would also be nice to enjoy drinks and snacks while sitting on the beach or near the pool

wifi us working and parking is great too for any size of vehicle

but they do have a laundry service if you're desperate

the room has a view of the pool and ocean

its proximity to the airport and shopping area. fantasic view. i enjoyed the gym.

a tiny little mat next to the bed, non replacement of teas and clean spoons and for some reason room service

at breakfast and the quality of food offerings at all meals

nice pool

employees are very helpful (booking ferry for the bay and taxi) pool and beach very

wifi was a little slow and not stable in the cottage, but then again it is a tropical island

beach, pool, restaurants and bars easily accessible

to access parking, shops and restaurants a short boat ride is required so pack light

there seemed to be enough sun beds both around the pool and on the beach

some parts of the room just needed some tlc (kitchenette, air con)

delicious food at doolittles restaurant on the resort (their whipped potato is delish), pool tables, bar football

the wifi was almost nonexistent

dolittle bar center of attention excellent service varied menu fish of the day good

just want to say the bar manager xenia was absolutely excellent. huge love for her!

the staff were only trying to promote hotel services such as the spa and the restaurants, without actuall

the kitchen worktop in our room wasn't clean when we arrived

the parking needs an update. but it was o.k.

bar service itself was generally quick, and when things ran smoothly, the resort had the potential

parking available in a private spot off of road

it offered a well-equipped kitchen, very comfortable bed, and easy access to the outside areas

our room was very large and comfortable; breakfast was good and plentiful

was very clean, comfortable, and equipped with excellent a/c, a functioning kitchen, excellent wifi and a tv

the wifi worked great the entire time we were there

we loved the private pool and you have a big sun bed with that

only thing we would have liked was a microwave in our room for our room service food and leftovers from our

invoice is itemised but each line has the same description so almost impossible to check room service breakfast

pretty much anywhere on the property was spectacular - from our balcony, while dining, at the pool, in the

good room service

the 2 times i checked, there were none, but we were able to pick up from the laundry area on our way to beach

pantry kitchen equipment ist really basically but i learned how to cook eggs in microwave oven

got the cashew suite and loved hammock on the balcony, the view and of course the infinity pool

travelers should know that breakfast is included, lunch is available for purchase, but no dinner is served on

i need a refund when i had to leave with my kids. unlivable conditions

honesty bar is a nice touch at the lovely refreshing pool

food was great, staff was super helpful, the sunset from the infinity pool was magnificent

the pool area is the best with the view of the piti piton

the spa was really nice and relaxing

and dinner reservations at other resorts (jade mountain and sugar beach) the complimentary breakfast was one of

at the beach bar get little grumpy if you have all inclusive and order too many times a day, it's not possible

staff at the beach bar can get tired if you order too much

the pool and the whole room was perfect

finally, understand that if you book the sanctuary rooms you will have no pool and there is no pool on site

only thing i would have wanted was a floating breakfast to dine in the pool

in the town centre, wide room, wifi

strong wifi signal

we booked this one as we thought (wrongly) we would want to be central with the kids

ocean view room was spacious and mostly quiet with good beds and very good wifi

the wifi was very inconsistent which was a huge inconvenience.but the staff was really nice

restaurant and bar are expensive

we had a gorgeous villa with a private plunge pool that had views of the pitons and the caribbean

massage at spa was wonderful

high taxi costs (compounded by limited shuttle times to / from sugar beach area)

didn t like that the breakfast included in the price was limited to certain options

room service was excellent as i wasn t feeling well enough to go to dinner one night

there still was daily shuttle transport to a nearby beach at the base of petit piton

in the restaurant was good but is way overpriced doesn't cater for kids

more hooks in bathroom and no bar snacks

should be couples/teenage kids, not suitable for small children

peloton bikes in the gym were unusable due to inability to log on to software

everything from the lighting, to the beachfront access to the heated pool was beautiful

room service has room for improvement and the variety on the menu at the restaurants could be

wifi

also, wifi was shoddy in some places, in our room worked only in some