not toddlers friendly, due to the architecture of the cabins you always have to be aware of your kids because

the service from the staff at the restaurant and bar was amazing but overall it felt like the whatsapp messaging

the kitchen always offered delicious high quality food

property was in the close neighborhood with the parking and main entrance, divided only with bamboo fence ,

we booked a romantic dinner on the lake and alex was great (also at breakfast)

we had an american breakfast included in the price and the staff in the restaurant does not even bother to

pool, picture view, polite staff, and friendly management

loved the service, the modern and comfortable room, the view, the pool, the bar and the restaurant - amazing

the room, the pool, the view

we arrived in a day that was a little chilly but we weren t able to use the pool bcz it was freezing and it

the pool area was like a dream

the property is in a nice location and the pool and outside area is lovely.

we enjoyed the pool and appreciated the friendly staff. breakfast was nice also.

hotel offers exceptional service from check-in to breakfast, the pool, the jacuzzi, and all the staff

i didn t get a choice for breakfast but that might have been my lack of spanish

the pool area is lovely with a great view

is a lot of potential for additional services for example jt would be great to offer a laundry-service

they did our laundry which was great

loud and impossible to sleep; 3) the hot water is luke warm and not consistent; 3) we used their laundry service

have your own pier at the lake for relaxing and swimming, they have a bar and a restaurant and laundry, good

pier at the lake for relaxing and swimming, they have a bar and a restaurant and laundry, good breakfast

wifi only worked in the second room, not the bedroom.

wifi was week

the staff is amazing and so nice. the breakfast is very good.

breakfast is made in house daily and was basic but good

was super hospitable, committed to deliver a exceptional service, breakfast was delicious, the beautiful views

construction work, very(!!!) expensive laundry service: 2kg for almost 20

the pool was amazing

setting in a beautiful garden right on the water, lovely view, kind staff, good breakfast/dinner

the free breakfast was quite good, as well as dinner, which was very

ordered pina colodas by the pool and we were not allowed to drink them near the pool, so they got hot and it

it would also be great if breakfast started earlier than 8:00 am

excellent breakfast

had a do not disturb sign on the door and staff knocked twice at 10pm to sign a $6 bar bill

beautiful hotel, comfortable rooms, great hotel gym and friendly staff.

the pool and hot tub area were beautiful, and the poolside service made it even better

superb staff! very hardworking and professional! scenery unrivalled! breakfast excellent!

the rooms are large and very comfortable with minibar and reasonable wifi

the staff set up a fireplace for the chilly night

safe parking

the food was delicious and we were able to enjoy the pool table, tejo equipment and the little bar they have

location, comfortable beds, quiet/peaceful for sleeping, and a nice breakfast

the price is very good for the quality, the room was very comfortable and clean, breakfast was nice and we

tge staff was friendly and the breakfast was delicious

breakfast bar is directly outside of the hotel room, so expect to be woken up early with noise

wifi too slow

additionally, very interesting system of laundry service as they charge 2000 cop for a piece of clothing and

reception was very attentive, in organising laundry and tuktuks into guatape

wifi was ok

desk clerk didn't seem to care when i told about the loud motor bike's in the parking lot and i also spoke with

tasty and big breakfast with some fruits, juice, coffee, cheese, eggs, pastries and bread selection

fantastic view of both rock and lake, i enjoyed the hot tub for an hour and it was super hot, breakfast which

breakfast could be a lot better.

nice breakfast at the nice roof-covered outdoor cafe that s facing the rock

de guatape and the restaurant on site provided amazing scenic views while you eat the included breakfast (which

only real positives were breakfast, which was tasty and nicely presented, and the location, which is very

trash in patio, dusty, broken shower, noisy at night, no able to use washer machine for laundry,

the hot tub was awesome and good breakfast

the breakfast was really good.. views were amazing

the hotel is pet friendly (small extra per night fee) and offers a free parking garage

nice place and great location. the pool and jacuzzi were great.

the first floor rooms are right next to the kitchen and laundry room, so that makes noise all morning

the bed was comfortable to sleep and we also liked the fact that they had drycleaning/laundry optiom for a good

our room (110) was next to the laundry and the staff started around 0730

the laundry was done well

have to specifically ask for butter and jam but the staff in the kitchen are so helpful

room was nice and clean, we had a balcony with a nice view, the wifi was good, it's located in the heart of

it s not family friendly especially if going there with kids younger than 10

wifi did not always work

they also advertise a kitchen - which they don t have

wifi did not work and bed base made out of concrete.

good breakfast

great extra laundry service and very friendly staff

beds were comfortable. good shower. great location. beautiful building. late check out.

breakfast or a meal, that was not included. only receive cash, did not give me the bill.

basic room, but clean and warm, great shower, good wifi, coffee 24/7, central location, reasonable price

staff, amazing breakfast, clean room, balcony on the main street

wifi strong, cable tv with english movies, breakfast on the rooftop with a view

breakfast is just so-so

wifi was spotty

nothing ! horrible organization horrible parking the breakfast was good

the lack of professionalism no hot water, messy area, horrible staff, very unprofessional, the parking

breakfast doesn't start until 8:00am which is hard if you are traveling with kids

the service in the restaurant, jose is so servicial, very good stuff delicious food, i like the pool, the lake

the pool areas are extremely noisy with very loud music and screaming kids

there was an awesome rotating bar where you can enjoy time by yourself or with friends

resorts bar and club

the service for breakfast was a little slow.

view room staff was friendly sauna pool had a nice vibe breakfast food/drinks options blankets and room comfort

goid breakfast and fruit..

pet friendly meant dog in neighbor room barking all night

pool

it was nice to have a service of laundry and kayak renting

you can also do your laundry or get something to drink here

they have laundry service and bicycle

was an excellent host, breakfast presentation was great, my laundry came back fresh and timely, the guesthouse

we had our laundry cleaned and at the end when we checked out they didn t even charge us even though they

facilities are clean and amazingly speedy wifi

we woke up too late to get breakfast, but dinner the night before was phenomenal

leave the lights off when you go to dinner) no coffee maker in non-cabana rooms: the coffee at breakfast is

was lovely; kind staff, the rooms big an spacious, comfortable bed, cute dog and cats, different breakfast every

breakfast was nice, healthy and delicious

on foot it has a family-friendly vibe with a couple of kids living/visiting the property breakfast is

the breakfast is delicious

loved the view from the room and the breakfast area

the pool and spa are filled by the cold, pristine waters of a spring

the pool and spa are filled by the cold, pristine waters of a spring

staff, location, and breakfast.

and for sure i had a better experience, the staff was very friendly, the watchman was so helpful, breakfast

the included breakfast was much better than expected

breakfast was ok, basic arepa, eggs and cheese with cofee or chocolate, rooms are basic

very good breakfast and the location was fine.

great hotel with parking

small parking often full

wifi issues at first but then they fixed after call

good wifi

the wifi is good, the bed is good and the toilet is pretty

the wifi was unstable.