free cookies, pool&hot tub, ultra comfy beds

pool and hot tub was lovely. quiet hotel over all and late check out was so nice.

free parking is a plus

we had an issue with extreme noise of kids running around the halls but the front desk dealt with it in a timely

the kids loved the pool, we loved having the restaurant on site for dinner and drinks, it was relaxing

laundry was coin operated only which required a trip to an atm down the road and exchange at the

location, breakfast

overall accommodations were excellent and pleanty to eat for breakfast.

upon arrival we were told by the general manager that they had to close their pool for maintenance

pool and workout area could have been bigger

breakfast was good and we were able to do laundry which was a plus

very clean, new laundry room, coffee and tea day and night. the price.

they accommodated our request for a suite by the pool and the room was quiet

friendly, professional staff. good breakfast.

very clean,great breakfast

free laundry facilities

the wifi works fantastic and you can do laundry and use a small gym

large rooms, quiet, free laundry, continental breakfast.

laundry facility - guest left clothes in washer/dryer for hours after finish and hotel staff

hotel has complimentary breakfast, happy hour (with light meal) and complimentary laundry area

they had a pay laundry

if your gong to have coin operated laundry equipment you need a change machine or at least have quarters at

laundry services were very helpful

the pool

clean, comfortable, convenient, friendly and helpful staff, wonderful pool and gym, nice business room, delicious

it has roaches !! && it was laundryy in hallways

was totally overgrown, no continental breakfast, leak in the pool, laundry was laying in the hall

it was pet friendly.

complimentary breakfast was better than most of the

free parking and continental breakfast.

would have preferred more selection options for breakfast.

great hot breakfast

gym equipment didn t work

i really wouldn't call the fitness room a gym.

machine was broken for breakfast

they offer free laundry and staff was great

price of laundry detergent no pool

having free laundry and a kitchenette in the room

privacy,free laundry

the bed and the kitchen

easy parking and good location.

the beds were comfortable. free parking.

the remodeling and parking

was unplugged,had a broken toilet seat,we got under the counters and plugged in the lamps,tv,wifi,fridge,coffee

rooms could be a little cleaner. parking area needs to be cleaned up.

the room was clean and open. i loved that i could do laundry.

nice there are laundry facilities on site

selling coffee packets from vending machines in the laundry room is very tacky.

i like that guests are allowed to do their own laundry right on the premises

misunderstood the breakfast offer

not maintained, did not even have quarters at the front desk for the laundry room

i really liked her personality as well as the other employee who came over to say hi to our kids

no channel guide in room and wifi code given was accurate wifi wasn't great

the bar closed at 11, we would have liked to sit and watch the rest of the basketball game at the bar

parking

the pool and hot tub were nice for our kids.

clean, nice room. pool and fitness room were appreciated.

thank god i had a double queen bed accommodation so i was able to sleep in the second bed the fitness center

loved their outdoor patio and pool

clean, nice room. pool and fitness room were appreciated.

breakfast was good, the place neat

property had a two bedroom apartment small but just right a little kitchen with everything you need and rooms

greatly enjoyed the fireplace in our room

comfy bed. having the kitchenette. 1st floor room available. location.

pool not open that s why i booked

elevator for entire facility, and it's between the pool and the lobby- so between the kids coming and going from

and the other grandma of them the children are 8 and 4 and we were given the closest room to the pool

the spa tub was relaxing.

the pool, hot tub and free freshly baked cookies each night were my daughter's

the pool/hot tub was nice. convenient parking. good location

like that they were pet friendly

was friendly and accommodating and we received extra towels when requested and were granted a late check out

there could have been more staff handling the front desk and the breakfast area.

was no internet when listed as free wifi

we were there, which wouldn t have been great for the next guest as i was unable to keep my kids off the sheets

very clean, comfortable. pretty decent pool and amenities. efficient and polite service.

the breakfast was nice a hot breakfast is what we enjoy for mornings so it was very enjoyable

everything was great. we enjoyed our big comfortable room and we loved the heated swimming pool.

had called prior to booking about their shuttle to and from the airport because we had an early morning flight

the rooms were spacious and clean. modern and updated. even gave usa late check out.

laundry

i missed breakfast, it ended too early at 9 am

breakfast was good; make your own waffle, eggs, sausage

only thing it would be nice to have breakfast or full breakfast every day not only on

was very friendly and helpful, there was hot breakfast offered, easy to get to, room was so clean and already

attached laundry facilities great comfy beds really great staff shuttle service

would be great to have the ability to buy detergent in the laundry

best breakfast of this class

nothing for kids, although my stay was very short so it did not matter much to us

plenty of good parking with close and secure entrance(s)

place is ran like a really cheap prison coin operated laundry but no quarters on site and they pride themselves

smelt great, easy & convenient use of laundry on site, great breakfast, workout room, & super friendly staff

guest laundry facility was good and appreciated

laundry facility on the same floor as our room was very convenient

felt safe walking in parking lot

no on-site laundry and peeling wall paper breakfast subpar

family loved the pool

the thicker curtains did not shut so the room was a little bright at night so to the lights in parking lot

pool was chilly

squeeze), housekeeping (not management) were not friendly), tv volume broken, had to sign on to wifi overtime

not too bad for a 2 star! i got to do my laundry!

great location near highway.. truck parking available. very clean.

the parking was great, we got to park right

plenty parking clean room

clean and big room, private bathroom, good value,free parking.

shuttle service to and from airport. also the breakfast

breakfast was great

so convenient to the syracuse airport and the shuttle made it perfect

the low end breakfast. might better advertise free snacks for breakfast

room was clean and bedrooms were nice and comfortable. good continental breakfast.

the rooms had a kind of smell which you get if you leave wet laundry cramped up for some time

the laundry room was warm. the air conditioner was not working and it could have been cleaner.

specifically chose this hotel for the laundry facilities

empty in the gym breakfast was barely ok

the 3rd floor elevator door was dirty and no pool

when we arrived there was free laundry facilities to dry off our soaked clothes and free coffee

we love staying here because of the kitchenette, laundry facility and it s close to everything

laundry room for guest use

i liked that the hotel has a laundry room!!

is a double edge sword cuz laundry is a huge plus however the dryers were broken at first then after they were

laundry facilities here as well

the hotel does not have a laundry service

the gym and breakfast

if you have kids and want to sleep, this is not the place for you

i had room 163 and they put a family of 5-6 small kids right beside us in 164 with many rooms they could have

the room was spacious and clean. the laundry facility was also very nice.

no product in the laundry room to do

laundry machine took my money and did not work

no coins available with the reception staff to use at the laundry room

on-site laundry was super convenient and easy to use and continental breakfast was good

breakfast parking gym the bed was very comfortable

the free parking was convenient

the wifi strength wasn't terribly great, it was on the sluggish side.

of the building & the leed certification, so close to food, walking distance to museum, easy parking, great

great addition with the bar and food

cleanliness: the room was very clean facilities: the facilities were great even had a laundry for customers to

breakfast included, laundry facilities, large comfy room

there are coin operated laundry room and exercise room

laundry was a welcome surprise

plenty of plugs for my devices, good internet, good desk for working, good lights, good laundry machines, ice,

location was great. clean. friendly staff. having laundry was nice.

slow, only 1 staff member and lots of college kids checking in together

parking is either acrossed street in a large well lit parking lot or on street

i like that i wifi and was able to work in my room. staff was pleasant and helpful.

has a small pool, which was perfect for my young kids

in the laundry room, there was no soap or dryer sheets in the vending machine

there was only one laundry facility available

breakfast was very good

kitchen sink faucet so loose it comes out of the sink

wish had free breakfast option

t as clean as i wanted so i cleaned it myself and the laundry room didn t work and my son left his phone in

the dryer in the laundry room was out of order so i wasn t able to do my laundry

small rooms, we were on first floor by laundry and dining room and heard everything going on

which was located across from the loud laundry facility

room on the first floor was directly across from the laundry/staff room and the morning chatter was a bit

pool was ok for a short cooling

very very small pool

the breakfast bar had pre-made sausage biscuits, and there were egg patties you could add on top

the pool was also disappointing, but glad you had one for a quick exercise dip

breakfast and pool

high end irish pub in basement with bar and food with great prices

room was lovely, staff were fantastic and the bar downstairs also fantastic

my family really likes the gym which is very well equipped

the room service food was good, and overall everything was very clean

the staff was outstanding, the bar food was generous and tasty at shaughnessy s, and the hotel rooms were

laundry facility

big and laundry room

on our first day windows are really old - really very very noisy in the night parking expensive laundry

bathroom shade could not be lowered, giving those in the ice/laundry room a nice view into our bath spaces

smell of marijuana all night, staff has been informed could not find source. loud kids.

this tru hotel could modernize their laundry procedures imo

breakfast or shuttle due to pandemic

r playing a game, eating, setting out medicine), would have liked a 2nd chair in the room (the kids fight over

very clean and staff was excellent ..definitely will stay again. breakfast was good

maintained hotel with free parking on site

hotel very new. had laundry facilities

the kids in the hotub

we did not take advantage of the gym,, pool or business office

the parking is free and the beds are comfy

bunch of kids running up and down the hallway and the stairs that was adjacent to my room

the kids really enjoyed the science museum

the pool was great for the kids, location to our event was great

morning staff at coffee bar was lovely and welcoming

bar was awful

and the pool closed early

had a laundrymat near by

the room was next door to the laundry, but there was no discernable noise - i'm a light sleeper and slept well

complaints, but it would be nice if they had a laundry room

we were rather rudely told it wasn't available, then they put us in the room right beside the laundry which was

they made me feel at home thank you for the breakfast,airport shuttle and the flexibility in checking

complementary laundrymat

laundry was free, great since i needed it

clean, great breakfast, love the bar and the fountain in the lobby. staff is very friendly

was hoping for a hot tub in pull area while the kids swim

very clean. nice pool for kids. staff very friendly. good breakfast options.

also has a gym, laundry room, and convenience store for snacks

also has a gym, laundry room, and convenience store for snacks

free parking which can be parked near your hotel room for your convenience

hard to find parking spot near our room and the spots are small.

had to leave the building to get to the breakfast area and it was cold and snowing outside

were given a first floor room which is fine but as we left the lobby and passed the laundry area, there was a

no onsite laundry.

very comfy bed ! parking was close to our room .convenient walkway to restaurant.

great amenities and a perfect restaurant and bar next door

breakfast was great. location is near everywheres i wanted to go.

wasn t clean, wi-fi didn t work, and there was a hole in the floor in the laundry room!

laundry facilities very inexpensive which was a bonus

room service for 5night stay

room was small but nice, nice tv and wifi; was a good deal with what we paid

breakfast but i know it was unavailable because of coronavirus.

free laundry!

laundry facilities weren t working well.

room with kitchen, the holiday decorations, and the complimentary breakfast, snacks, dinner, and laundry

free laundry, breakfast and dinner

free self-service laundry right next to the fitness center

i loved the exercise & laundry room availability

the house keepers on 307-309 area was helpful taking time to stop cleaning to give a few extra laundry bags

the pool room was a little noisy with other people on it but that is my only complaint.

the breakfast was very good

i have celiac so there was not a lot of options on the breakfast bar.

plus a swimming pool and gym

) well lit parking and short distance to entrance

doctor appointments (she lives 3 hours away), to excellent restaurants, and to a couple of casinos

variety of choices at breakfast, the promptness of the staff, the pool, wifi and gym

everything was good including the breakfast

no laundry that i could use myself, no pool (basketball court only)

were no laundry facilities for tenants, and it was a bit pricey for not having a pool

- lack of guest laundry we are travelling for 4 weeks and expected to be able to was our 4 days use of clothes

that there was a little gaming area for the kids, the staff that was on that night took the time to play a game

the wifi is really slow....

breakfast and laundry.

great breakfast selection, comfortable room

00 pet fee when other hotel chains are $20

clean comfortable beds room service every day with new towels

also, the last time i stayed at your location (2 months ago), the pool was closed due to maintenance

horrific near the laundry room and gym

we were by the laundry room were the washed the linen

there was plenty of parking and a refrigerator in the room. good for keeping medication.

tractor trailer parking

eggs were bad. ditto the sausage. room was good. grab bar needed in shower.

pool was good, great laundry facilities

was not enough towels at the pool or in the room and they were working on getting caught up on laundry

very close to our kids home.

i loved the kitchen in my room. the pool was a lot of fun for the whole family.

do their crate shuffling, or whatever they were doing, in one of the neighboring empty business parking lots,

having laundry available to dry bathing suits rates high on our list.

the breakfast was wonderful & staff was very helpful and friendly!

love the pool and how clean the hallways was..

great breakfast options

loved everything the staff , the cleanliness off the room, the pool the facility , everything was

this place also includes a gym, laundry facilities and free breakfast

it is very near the highway and has gym, laundry, ice machines

ants in room, not enough ice machines, entrances to parking lot had huge pot holes

wifi sucked!

the continental breakfast was excellent and very tasty

was amazing, rooms looked and smelled clean, very close to gas stations, food, tackle shops, laundry mat,

laundry room washer leaks and dryer dosent heat up

no quarters for laundry machine. dryer was rather weak, had to run it twice.

selected this hotel because they had laundry facilities advertised as we were travelling for days, with our

good size room and bed. laundry only $1.25.

late check out was able to leave at noon. laundry on my floor.

breakfast was good and have nothing but good things to say

breakfast could have been a lot fresher

the staff was friendly, but the breakfast was lacking in the coffee was not very good.

room was very clean which is a pet peeve of mine

workout room was clean and breakfast bar was great

location, newness, great breakfast and nice staff

breakfast was great- excellent choices, well maintained

was great to have access to small bites through the bar for dinner

indoor pool with basketball net was a huge bonus

in room not working, light in laundry room not functioning , minimal breakfast-coffee,cold cereal, small packaged

outdated facility ex. laundry machines

there is a laundry room , very helpful if you are in a roadtrip like us

parking can be a problem

breakfast options

everything was good jacuzzi heated pool food

were allowed to go in the spa for an hour, but the girl at the front desk of the spa was very rude and curt and

liked the location, coziness of the whole lower level and the fireplace adds a very nice touch!

to the restrictions of not being able to provide even a microwave in the kitchen area limits breakfast options

the snacks and breakfast was great

location was ideal and pet friendly!

like to have had some more breakfast options

not provided as agreed with reception gas, electricity and water switches/valves are worn out no laundry service

robes, options to do yoga and use bicycles for free, food and staff were excellent as well as the bar tenders

the spa services were also excellent

spa was exceptional.

spa hotel which gets everything just right