didn t appreciate being woken at 6am by very noisy staff under our window, it seems the laundry was located

maybe heating, a pump or a laundry room and this kept me awake all night, so not happy

room was next to the laundry room

room service was efficient and we received a great service at dinner in the ryder grill by our

a little run down. gym was small and spacing not enough. crowded at gym.

the staff/ pro shop the guy that worked there was great nothing was a problem golf courses were great too so

also pet rate is really reasonable compared to other places

the constant shooting sounds are extremely frustrating awful signal around the area - wifi was intermittent

breakfast have plentiful to eat, sunny side up is perfectly done, kids food available on the table, fresh fruits

the bar was cosy, and the lush green gardens and pools surrounded the hotel

this was a business stay, wifi was very important

had room service - ordered a bacon burger and a glass of white wine - over 26!!

rooms look recently renovated very clean staff very obliging early check in was no problem

the room was lovely, comfortable and we had a lovely restful sleep and decent breakfast.

the breakfast was very nice, loved the waitress service

laundry bundles left in the corridor

laundry stacked in corridors, open doors to messy stock rooms, heaped cigarette butts on patio

building very tired and in need of redecoration, piles of laundry and high-chairs dumped in corridor on display

got told manager not here today another obvious lie as got told early waitress had seen manager , laundry left

laundry bags were outside the bar and restaurant for the while time we were there

the hotel was really pet friendly and we all had a fab time

location is perfect, the bar was relaxed and friendly and all the staff were extremely helpful

a comfortable bed bathroom maybe needed a little tlc but was adequate, good atmosphere in the bar and excellent

maybe needed a little tlc but was adequate, good atmosphere in the bar and excellent food, ideal parking

wifi needs upgrading

were neglected with some garbage around and building materials left out as well as trolleys of laundry in the

there is plenty of parking on site and the rooms are spacious and very clean

free and ample parking

in the room was limited as were the milk pots etc there was a chip in a mug and the hotel offers room service

bathroom great, breakfast great, and wifi strong

we travelled with a small dog and booked a pet-friendly room

facilities, nice tidy clean rooms, spa and pool was a great addition to our stay, friendly

great food fantastic staff great activities eg tennis court, pool, gym and spa

the room was amazing they put flower petals on the bed with a heart and a 25 to celebrate our wedding anniversary

a issue but only a couple of sun loungers at pool side lots of chairs but if you planned to stay there for the

all times during your stay facilities available are cafe bar with drinks , food and tea coffee , spa with sauna

the spa was so nice and the massage service

food offer is limited so i m not sure it cuts it as a hotel but as a b&b with a lovely spa it s

spa is great, the hot tub is awesome, there's even a plunge pool after using the sauna

although i knew it was a naturist friendly spa i didn t expect the bar to be naturist too.

very small double room. neglected garden area with laundry piling up outside.

excellent location with very fast wifi connection

pubs around and bar didn t open till 5 i only stayed so my girlfriend could meet her friends so was alittle

great location, cooperative staff, and they let us avail a late check out.

breakfast was good, well cooked and a good choice. large car park. free wifi

recently installed ev charge points (7kw, bring your own type2 cable) not mentioned in property details yet

spa was lovely for a swim

hotel was very easy to get to, parking great, welcoming staff, dinner was great, spa and gym were great

loved the pool and our room - very clean

wifi free kept going off

this hotel had a cafe (lounge) area with plenty of tables and seating with a licensed bar in the evening, the

information on parking or pets until booked and arrival at property where informed a 69 one night stay (10pm

good variety of choice for breakfast

after midnight with sleepy kids and the two wonderful ladies working the reception made everything so easy

the vending machine where you could get anything. 24 hour bar with a really good guinness

rooms nearer exit walking down corridor with a wheel chair and all the laundry trolleys was

the breakfast was amazing we attended towards the end of breakfast service and staff were sill

response to room service kept calling for 30 mins my room the bath had no cold water

room was clean and well equipped. good variety of breakfast options. good room service.

room service food was very bad. food was tasteless, cold and expensive.

staff looked like they couldn t be bothered serving facial expressions said a lot , no room service available

breakfast was very basic but adequate, but the staff and the cleanliness was excellent.

friendly staff, clean bar, restaurant and lovely breakfast, location was perfect for resorts arena, would

the room was comfy and clean walk in shower was great for kids.

breakfast was ample, everything you needed

there is only 1 lift and we had to share it with the cleaning staff and laundry which left the lift smelling

everything was fine from the bed to the breakfast used to use travelodge but not anymore

facilities were perfect for my requirements, wifi always worked, great choice of fresh breakfast and really

a family upstairs i think kids were jumping off the beds at 12/1 am but everything else

great to have star city across the road to keep kids entertained and some good dining options there also

service and comfortable bed, clean room, and laundry

com who said they had forwarded a request for early check in

hotel facilitates were really good - and bar / restaurant was buzzing

would prefer of course if breakfast was included but still i would go there again, even without the breakfast

the check in was quick and easy and we were very happy that an early check in could be accommodated for a

was poor in corridor, a laundry trolley was left in the dark most hotels leave biscuits with the tea and coffee

the did not take my laundry, never realised i had to take it somewhere myself.

level of service when i ordered room service and asked for gluten free was outstanding

didn't have breakfast because of the time of our flight, but the location meant we had precious extra minutes

excellent food and service great with kids

was dirty, the top bunk had clearly not been cleaned and we were provided with a bag of laundry to make the bed

free coffee / tea facilities, ironing and laundry available, etc

van driver delivering laundry boxes, loud voice and dropping boxes out of the van etc

onsite bar and restaurant

especially breakfast as it 12 per person and my daughter only wanted a crossant so very exspeensive for that

laundry room on each floor is a good space

no on-site laundry facility

clean and comfy! breakfast was lovely. late check out

great location for people who are visiting the nec clean rooms good wifi good service

paying 30 pounds extra per day because of extra cleaning for the pet

th feather duvets), great wifi, good work desk and seat, lots of usb charging points, guest laundry and helpful

excellent preflight stop, great laundry facility, super close to the airport for an early morning flight

everything.. early check in. rooms clean and comfy. breakfast very good

nice gym great

perfectly located for airport! efficient friendly staff, clean room, great breakfast

excellent location clean plenty parking beautiful surroundings

booked it for a trip to the nec birmingham and the location was fantastic as was having access to parking at

the location was good, free parking and good free wifi across the whole site

pool was clean and enjoyable: the kids loved it

staff and lovely hotel especial the kind chap at breakfast that made my kids pancakes

floor lift when i checked in still there when i left, along with what seemed to be some bags with laundry in

an item of laundry that was not mine was sent to my room the kettle in the room did not work was a queen room

don t sleep at all due to noise from laundry room i was in 1090 the receptionist said people complain perhaps

it would have been good to have free wifi in our room, instead of having to go downstairs.

to be a pet friendly hotel

amazing very nice spa amazing would definitely recommend

the complex and casino

where should parents leave their kids when using the pool facilities

has free wifi, which is unencrypted

room service is always fantastic and the beds super comfy

dry cleaning/ laundry was prompt and good quality

they went out of their way to retrieve it from the laundry trucks and posted it back to us

very pleasant helpful and friendly, great for kids

friendly staff, free use of pool and great food in the restaurant.

good bar and late night food options

the breakfast was simply amazing, with an amazing choice of food for us and our kids

kids where very welcome and treated to a voucher tgat got them a free cookie which was a lovley

otherwise no pool or gym etc

gym

with the location-right next to the m42 the restaurants and bowling/cinema superb with having my kids with

however it is really just a basic hotel room and our view was overlooking some car parking and laundry bins

the room didn t have even a plastic laundry bag

the room overlooked the rubbish and laundry bins and the decor in the bar area was very dated and old fashioned

we came back to the hotel and the cleaning staff had removed my personal towel and taking it to laundry mixing

once in bed there was a lipstick stain on the duvet cover it looks like the laundry service had not got the

room was opposite laundry and staff on first morning were far

also, the room service lady was cleaning the room next door very loud and kept banging on the wall

price it's a very average place, not enough plug sockets , wifi should be free tbh cleaners and room service

no room service

staff are rude and not trained room service does not know english

secure parking. easy to find. simple, clean and friendly. great budget accommodation.

wifi reception almost non existent in rooms

friendly staff, easy to upgrade my room choice. plenty of free parking.

plenty of parking ( free of charge ), very welcoming staff and such a homely vibe

the gated private parking was a useful facility, though actually i didn t use it as there was a space out

to supermarket, and 20 mins to city centre by walk -staff are friendly cons: -there is no self-laundry, otherwise

trip i was travelling with my family and the fact that the staff took the time to engage with the kids and make

we didnt use he gym facilies but when we visited them they looked great and definetly would've used them

social aspects, the large open spaces for congregating on the ground floor in the bar and in the restaurant

room service and maintenance always on point and discreet

com both said the hotel could serve breakfast in the room with room service

was excellent, staff were very friendly and allowed early check in for my husband who was on night shift so he

warm cosy rooms and pet friendly

the sheets had some scuff marks but well may have been from the laundry press

ordered room service and the meal was also delicious

poor room service, no mini bar, poor cleaning.

wifi was abit slow.

access to university gym and pool, walking distance to restaurants, bars and shopping

friendly staff great bar staff lovely breakfast.

wifi could be doing with upgrading

the bar has well priced drinks and some gorgeous food

great customer service so friendly a great breakfast

and wifi was strong enough for me to work on my laptop and watch netflix

lovely staff, accommodating to our pet, clean room, modern bathroom facilities

room slightly noisy with the air conditioning from the kitchen.

no room service menu. room small. no bottle water

and well maintained room restaurant and bar area very good food amazing limited parking so get checked in early

well located, free parking, great service, flexible breakfast options

we was informed that we will be offered a free complimentary early check in however when we arrived,we was made

oo many pre arrival messages which are overwhelming and annoying in

possibly a little more equipment in the gym

had to move to adjoining rooms on the second night of our stay which was very disruptive with 2 kids

choice and quality, very satisfying front desk staff is not flexible nor helpful regarding early check in request

available (no vending machine or anything) no breakfast served, and in the morning there was laundry all over

member provided me with an ironing board and iron, and was able to tell me that there were no laundry facilities

member provided me with an ironing board and iron, and was able to tell me that there were no laundry facilities

to see out of our window view blocked by laundry containers found litter and vape under the bed on arrival walls

staff were very helpful, the whole place was very clean, the room, the bar area and even the outside area, even

fantastic staff, lovely setting, great facilitates, brilliant dinner and breakfast

very good breakfast

offered to be driven to the smoke house restaurant, food and ambiance was amazing at the smoke, breakfast was

the breakfast was fantastic too

flexibility about making gluten free versions of bar food menu

room service excellent

the room was clean and spacious, the wifi worked great and the tv was modern and up to date inc

kids running around late at night

drinks at bar could have more choice

late check out

sofa bed in family room was a little uncomfortable for larger kids

booked it for the laundry services

problem and that they couldn't try and and get them cleaned, even though the web site mentions laundry service

lovely clean and spacious with nice bar area and breakfast

the kids loved the waffles

this hotel was clean and value for money me and my kids enjoyed staying here.

best location, high quality linen and amenities. nice gym, friendly staff, very nice breakfast.

breakfast was really good, received room upgrade which was amazing, staff were lovely

awkward arrangement in the bar which none of us could quite work out

we ordered room service after 10 pm since we arrived late

small bathroom, not much space. no gym

clean laundry - both bedding and towels

awoken on second night by laundry trolleys being moved in carpark outside my room

didn't work, the bad was horrible with an old mattress which was to soft i have asked a laundry bag and they

near to golf course

safe, good field views, easy parking and clean reception staff could accommodate my needs for a late check out

room service! said 24hr sandwiches but 'when we asked we're told 'none available'.

wardrobe up to find a used towel just tossed on the top shelf clearly visible to anyone, so the room service

free wifi only available in public lobby areas

balcony doors did not lock and railings on the balcony were low so dangerous with kids.

there is no internet in rooms..it wud be nice if u can put wifi in rooms

we had room service and breakfast which were also 10/10

room service was excellent and bed was very comfortable

location is great, stuff friendlyand spa amazing!!!

there were kids in the room above us who sounded like baby elephants stomping around the room from about 6 am

there were kids in the room above us who sounded like baby elephants stomping around the room from about 6 am

he went ahead to blatantly lie to me that it was from the laundry

the standard 'leave laundry in bath if replacement necessary' is a

the staff were all incredibly friendly and gave great recommendations, including a nice bar for us two ladies

unable to order room service as there system was down

the wifi cut out every so often but not enough to really annoy me

one lift working, car park very tight and a number of spaces taken by laundry carts

staff and cleanliness and late check out

5pm late check out

overall stay is good. however no tv channel for kids.

beds are very uncomfortable and hard and being picky breakfast was a bit dried up.

lovely room, aircon, kitchen, sofa, bed everything was fantastic

had a kitchenette, sofa, bedroom, and shower room

kitchen facilities were minimal but useful for short stay

early check in available if you purchase room via their own website and key/ room functions all

our room was fab. we upgraded so we had a kitchen and sitting area.

there is a lack of basic facilities such as printer room and laundry (there is a paid laundry service but the

was told sorry would be with me shortly after one hour l went to reception to then be told the laundry was having

breakfast had every choice, free room upgrade to a junior suite as my room had not been serviced,

room service food was excellent as was service

huge bar and restaurant with plenty of charging points and looked great downstairs

laundry bag was used to line the bin in the bedroom by staff

right in the middle of the wedding guests, doors were banging, people swearing and shouting, kids screaming this

no lifts. very difficult with young kids and loads of luggage.

pet charge of 30 per night

no room service and not enough sachets for hot drinks in room

irish guy behind the bar was really friendly and attentive

the worse night with the kids i ve

i had to pay for late check out by hour. which is the first time i have ever had to

great hotel fab weekend away in birmingham amazing comfy bed great wifi

daily movement of vehicles in front of the main gate i was there from thursday to sunday no late check out even

were awful , especially cleaning staff and room service- awful

great location friendly staff. bar open till 2 am. nice clean rooms

breakfast, complimentary coffee/ hot drinks, good room with good facilities

kids would have liked a bath in the bathroom but we were only there a night at a time so it was no

extra bed in the family room like the sofa bed was so uncomfortable my kids didnt settle well

laundry washing machine, dish washing machine, friendly staff

liked that there was a washing machine also so could do my own laundry

-there was a laundry room on the premises, also a gym if you could go (i couldn't cause i had the kids)

kitchen two rooms bed n bedding gym laundry

staff friendly & helpful. great facilities with an onsite laundry and carpark

shower as i came out of shower the fresh large towel was wet to touch (i assume/hope following laundry )and so

everything - spa & location

i didn't like kids making noise in middle of night

everything about it & the bar staff being so amazing!

appreciated the early check in and key drop off for check out