the swimming pool and the spa installations are really complete

was denied use of the amenities and pool because i had my kid with me

wi-fi in room and spotty elsewhere; pool not heated; incidental charges - such as bringing a bucket of ice to

can be fairy busy on the weekends, so you might need to remind the staff for room service orders but a lovely

the swimming pool and the spa installations are really complete

the views, breakfast, weather so cozy in the room. the staff

said it had a restaurant but that s only open for breakfast only option for food was the staff offered to

rooms were adequate. breakfast was good. great view.

breakfast was somewhat limited, but freshly cooked and plenty of it

the breakfast, the views.

fireplace didn t work as expected and all the smoke came out into the cabin and we stayed up

kitchen supplies are not sufficient, there were no decent pans to cook some food

bike and went for a good ride to enjoy nature outside the property and came back to have a great breakfast

around 2am noises were too loud since room was too close to laundry room

swimming pool is in front of the road, so not relaxing at all

loved the building, the room, the room service was really good

the food at least for breakfast was good, lunch and dinner was another story, also the bar was about of mixers

the restaurant and the bar are very

the staff was very friendly and the breakfast was great as well

bought a package that included breakfast (which apparently everyone gets anyway), massages, st

by pool for food and drinks on our first night was great but no one would come outside to help us on

spa treatments were nice, waiter staff was polite and complimentary breakfast was good.

spa services

nice temperatured pool to play with a baby

people ruined our vacation also the web site implies that you have use of the santa teresita spa pools

it even has a small laundry room

we liked having laundry facilities in the apartment

don't have washing machine in junior suite and the hotel doesn't offer laundry service

not only did i enjoy it, but so did my kids

i didn't use the pool or gym, but they looked clean and inviting

from the revolving restaurant to the amazing rooms and very comfortable beds, to the delicious breakfast and

the room keys didn t work in the gym and pool areas.

our kids enjoyed the revolving restaurant:)

no breakfast service before 7:00 am

we got in too late to check out the pool

hotel has limited parking with only two spaces onsite, and there is no cable tv

location was great, and the parking space although small, was inside the building so my car was safe during my

parking is not guaranteed and even if you get parking, a car may block your way out and staff will

room was spacious, with good wifi and a convenient location

they kindly reserved a parking space for me as requested from the start

clean and comfortable. good breakfast.

went the extra mile helping us with money exchange, ride to the airport and cooked a delicious breakfast

very clean, great breakfast and friendly staff

the wifi didn't work in the room

were excellent, had room ready for early check in, bag breakfast for early departure, directed me to nearby

close to the airport. clean. wifi. transportation.

wifi worked very well without any issues

i recommend arranging the shuttle from the airport with them even if it s abnormal hours because it s a

hotel very close to the airport, friendly staff, free pick up from airport, strong wifi, hot water, string wifi

always at front lobby area of property (parking)

of my room was behind the reception so it was a bit noisy; and one of the bath towels had some laundry soap

laundry service also available at an extra charge

good wifi and nice sunset from the living room balcony

value for money- airport shuttle is free, room was clean

it is possible to cook your own food in the kitchen

helpful staff, great breakfast, convenient location.

parking is just horrendus, small, tight, bad smell

unfortunately, the spa with whirpool and sauna was not available

bit old, shows in restaurant and bar especially.

steam room and sauna were out of service in the spa

breakfast really good

with small kitchen dining area

and location is perfect, close to the airport and shops to get breakfast or other supplies

poor wifi

strong (not necessarily unpleasant) smells in the rooms; if we d like to have breakfast if wouldn t have

coffee in the morning, wifi was useful, offer taxi for 10 usd to the airport (uber 2,50$)

all using the same restroom, no hot water to take shower, not private room (not door locks) breakfast so bad,

we were are to get our laundry done for $10usd per load, get our luggage held for a few hours and a ride to

it is next to the laundry, so the noise is constant

hot shower, good wifi, comfortable and clean room

great place for kids to run and play

is 500 meters away breakfast is awesome staff are super helpful and kind

best breakfast of the trip

good breakfast ,great location ,firm comfortable beds,great value for the cost

staff were lovely and there was free breakfast that i did sleep through :/ room had an on suite and everything

its proximity to the airport and the free shuttle to the airport

it was an overnight stay and having a shuttle available and it was included was a big plus

very personal attention; breakfast cooked for me by staff; anything i needed was what they wanted to do

very cute, beautiful art and artifacts for decor; super helpful staff; good breakfast.

property is comfortable and had a beautiful courtyard to eat breakfast in

the wifi didn't work well in the room

delicious breakfast

the wifi signal also didn't make it to my room

a sign would be nice, so i could find the property. the parking situation is limited.

rooftop pool, safe, clean, staff very accommodating

a night prior to flying or post arrival, friendly welcome and lovely rooftop terrace with a small pool

no wifi in the room, not given a key to get in and out so was effectively locked in

awesome location, great spacious unit, delicious breakfast, friendly staff

the kitchen delivered breakfast to my room, which i enjoyed on my back patio

kitchen lacked some of the basics like tea towel and cleaning products

appartment, large room with even a little kitchen

the beds were comfy and the wifi above standard for guatemala

the breakfast was nice, and the staff are super kind and friendly

i felt very safe they have extra security measures in place, the staff are very friendly, and the breakfast is

breakfast is included and is very good

breakfast was good. people courteous.

wifi works well and hot water works well

laundry service was little high for my taste 2usd for a pair of socks take as reference

they also arranged an airport transfer (free) and did some laundry for me

the rooftop bar was a great touch, we got there around 12 pm and just hung out at the bar until we could check

location, easy parking, small but nice courtyard, free breakfast, friendly staff, yummy room service

tropical gardens, kids loved the turtles

so close to the airport, the staff were gorgeous, free breakfast in the morning.

laundry a bit priced. around 95 for same day return for a small load

laundry service

organising laundry for us overnight, but woke us up to let us know it was ready at 6

i left my laundry to get washed and it all came back stained with bleach

hotel clean, modern with a delicious breakfast included

and i stayed 22 nights good business for hotel it sucked when i found out how much u charge for laundry the only

they should have the laundry room working, as well as the elevator.

laundry,place is old

it is a mini apartment (kitchennet, etc) we were able to enter before check in time.

wifi could be stronger.

for kids - there is a pool, swing set, and laundry available

swimming pool was dirty

very clean. loved it had a full kitchen. couldnt enjoy it due to short stay.

the gym had very few machines and no weights

for kids - there is a pool, swing set, and laundry available

good location, extremely comfortable beds, great breakfast and nice garden

hotel had great wifi and attentive staff

in room wifi was poor in our room

the hotel itself was quiet at night and the wifi worked well even in the room

tasty breakfast available in the morning

though there was no breakfast, the staff allowed us use of the dining room for food that we brought back

breakfast needs more variety

location. breakfast

breakfast doesn't open until 7pm, so we couldn't have it before leaving to airport

breakfast, big room, good location if you need to be in zone 10, my room was very dark and very

the room service food was cold upon arrival.

have a chance to use the pool but it looked nice

location staff at the lobby breakfast and dinning room staff

spacious rooms, quiet, comfortable, great breakfast buffet, bar, coffee, service is good, the location is great

i liked the happy hour at the bar in the lobby and also i was given a voucher for free drinks and snacks from

the laundry service is excellent too

also parking is not friendly at all

breakfast buffe and city views

not enough services or service members . very limited amenities. the gym has only one bench

parking was somewhat confusing on entering and exiting, but staff was helpful

same day laundry service, helpful, friendly staff

this is our 2nd time at the biltmore. great beds, wifi, hot shower, breakfast.

parking is not directly in the same building

the guys at the parking lot and the entrance were very

the wifi was always fast, and the solved the booking issue i had.

we also loved the pool on the 5th floor

the buffet breakfast was very good in terms of variety and the staff at the front desk area, the breakfast

hotel rooftop pool is an amazing experience

nice hotel, good spa, big and lovely room, fast wifi, kind staff

the breakfast is excellent! the pool is fabulous! people working there are very friendly!

parking area is very small, during the day it was packed but at night it was not a problem

the breakfast was

location, great staff and wonderful breakfast

wifi was spotty at best, not to the level required for a business traveller, the speed was slow and

good wifi

that canceled our ability to sign to our room in the restaurant and laundry

relocation, clean facilities, great restaurant bar present

gym is very very big and equipment are new

in on friday night (after 23:00 hrs) and the casino people is walking and drinking at the lobby

amazing breakfast buffet available,

staff was helpful, and i used the laundry service as well

the ac can only be changed from cold or colder (which is better than not working i guess) and laundry service

charge me for the laundry bag q74

little bit too expensive laundry service.

us in laundry charges before they would give me my laundry

we used the laundry service and the laundry was nicely done, but i thought it was very overpriced for guatemala

wish they would have laundry machines on site

and 2 queen beds that weren t stuck to the walls so we could push them together for our kids

good shuttle service. helpful staff. comfortable room - great breakfast!

good location staff super friendly good beds very clean all facilities nice pool and gym

roof top pool and the bar is the gem

they would remember our favorite drinks in the morning when we went down for breakfast to our names every time

stay - great hotel, lovely rooftop bar and pool/gym area

the room service and the brunch in the restaurant were both very delicious

clean, new, great breakfast, great gym

seemed rather unprofessional, i called the front desk 3 times until somebody came to pick up my laundry, the

gave us a different room than expected plus they didn t tell us the cost for laundry and we ended up paying

triple rooms were a true blessing for a family with 3 kids

d, linen, bathroom and wifi) and staff were great

we travelled with kids, had to cross the street with bad weather in a not too pleasant environment, every time

stay 7 days amd i wish they did something different for breakfast, also the fact that laundry was quite

laundry woman woke u at 8 pm banging on door asking if u had any laundry

disappointed at how expensive the laundry service was

too location and breakfast, clean and spacious rooms

gym is very limited

breakfast was awesome! the bed was super comfy and the room was very very quiet.

such a comfy bed. lovely breakfast and place is immaculately clean

cleanliness and the location! they have the shuttle bus to take you to the airport !

hot shower, comfortable beds, very attentive and helpful staff, free shuttle

offer airport shuttle service without details and upon check in they tell you that there's a high charge for

great location, clean rooms, and the staff was really helpful with my needs of doing laundry.

the gym is ok equipped but the size is tiny

some more kitchen tools for the suites would be nice

was a lot of traffic at night around the hotel and there's a casino downstairs which i wasn't expecting

rooms are run down and old. needs urgent refurnishing. the gym is tiny tiny.

6) the gym was below expectation and ceiling was broken and not fixed

free parking lot is great

the gym, the service.

accessibility is a major plus, the parking security, and the classy hilton feel to it was preserved, and the

room service good .

the only hotel in the area that offers laundry service on sundays, which is a big help for travelers who are

parking is very secure and again, the staff is amazing

everything was beautiful and breakfast amazing

staff was friendly and helpful, and breakfast was delicious

were told the breakfast was included but the bill charged us for breakfast

they also took some laundry for dry cleaning and they didn't know the dry clean didn't work on sundays so they

only critiques would be (because of the environment, the pool should be somewhat heated, iron and ironing board

the room was spacious and the wifi worked well throughout the hotel

good wifi and tempting pool

room was spacious with a kitchen

they have indoor parking and a pool table. they have a clean kitchen to use.

they have indoor parking and a pool table. they have a clean kitchen to use.

the wifi was a just a tiny bit sucky.

wifi signal did not cover whole room 2bad facility during shower, it take too long to waiting hot

found the hotel kitchen staff to be a bit problematic; when i asked for breakfast with still 15min to go - the

breakfast was delicious and receptionist at check-in offer to bring breakfast to our room at not

found the hotel kitchen staff to be a bit problematic; when i asked for breakfast with still 15min to go - the

breakfast was good

breakfast is served very morning from 6:30 to 7:30

hot water, wifi signal was very weak

wifi was flakey and kept dropping out

location was great with several restaurants and a gym (smartfit) with walking distance

didn't expect to pay for parking and breakfast given the class and price of the hotel

there is a gym on site but it lacks much equipment so you re better off using the smartfit located in the

quality of the dishes was very good - free parking

wifi was also very good compared to other hotels i stayed at in guatemala

expected a good room but was given one way on the other corner beside laundry or some wash room

laundry service was too expensive.

location is not the best. not gym or spa due to holidays.

i do think it was a bit overpriced compared to other options and the wifi was quite slow.

good food, nice pool, great staff.

clean, good wifi, good location, nice staff

the first room we were offered needed redecorating/tiling and the wifi was poor.

the shower in room 8 didn't drain well. wifi not good in room 8 - we had to go to the patio.

wifi available in the patio - not in rooms

if you get your car, it has private parking at no extra cost

did not have a good bed or a good shower or working wifi

breakfast, very comfortable bed

rosa cooked us a great homemade and fresh breakfast each day which we enjoyed in the dining room facing the

the breakfast was delicious and fresh

wifi in the room; however, they inform you upfront unlike other accommodations, and there's

breakfast was simple but good quality

the laundry service was pricey, but i needed a few garments washed and they did a good job, same-day

wifi was frequently going out. very noisy during this holiday week. breakfast was not included.

beside the bed, they were on the other side of the room, but the main problem was that the wifi

live music every night in the attached bar and a full-service restaurant are also enjoyable

wifi was a bit weak in my room; functional but only in certain areas of the room

always asking for laundry early in the morning plumbing sound during the night were loud

nice hotel but around 9:00-9:30 a lady start yelling laundry on the hallway

gym is nice

parking they need to work on a better system.

there is a large pool, mainly used by families with children, so we didn t use it ourselves

room was clean & fast wifi

friendly, helpful staff wifi price cleanliness hot water updated fixtures

the room was very clean and everything worked, great shower, good tv and most importantly the wifi was terrific