breakfast that is included is incredible, the cabina was amazing with the most incredible views,

had a hiccup with our breakfast initially, after some back and forth hotel agreed to include the missing breakfast

breakfast with a view of the volcano was pure paradise we could have stayed another week

facilities are also extremely dated, spa looks worse than a hole in the wall asian spa in nyc

beautiful garden, roof terrace. good breakfast.

not to mention there's a pool in the lobby itself

breakfast was awesome, and the staff was super nice and helpful and the bed and sheets were super

great staff, great facilities, great bedroom, great massage, great breakfast

also the pool isn't huge, has very few sun loungers and plays pretty bad music on a loop

by the pool for over an hour and no one offered me service, despite their website saying there was

the complimentary breakfast was fine but minimal given the cost of the room

only complaint if i have to have one was the breakfast isn’t good

we liked the pool area to relax, but didn t see any service

enormous room, nearby a shopping centre (large supermarket) and a very nice fresh breakfast!

slap dash breakfast, no list available and non of the staff speak any english so a little difficult

breakfast was good, very quiet hotel.

breakfast was pretty amazing, the staff was wonderful and it was really clean

like a text whether we want the room cleaned, providing an extra blanket, and the freshly made breakfast

due to covid you had to reserve the pool. hard to find a tuk-tuk or taxi in this area.

toilet stinks, the swimming pool was full of bugs, i booked for breakfast included and at the end wasn't it

design, gardens and understated but good swimming pool

had several dinners there- especially the pizzas after a long day of tour excursions 3) swimming pool was

the room was very nice and also the climatize pool.

breakfast was very good

the bars of the monkey bar in the kids area are loose and kids can fall

no coffee in bedroom, wifi charged on additional devices

like these place ,, parking, food and service ,, the beds a little uncomfortable,, but the rest

my mother in law goes to the jacuzzi with one of my kids

i didn't like was the loud music blasting from speakers in the pool area

it is possible to pay for laundry services

- the breakfast was included and wonderful

the decorations, the plants, the room, the clean bathroom, the breakfast included, the staff was so polite and

wifi just worked alright

wifi didn't work well up there but an awesome view of the volcanoes when the sky was clear

wifi in the rooms, no hot water in shower, jacuzzi and laundry facilities are not available like

gorgeous gardens & pool, friendly staff excellent breakfast!

water the whole stay and i asked several times and they did not fix it, the weather was cold my kids could not

no ice machine no iron wifi only in the halls outside your room but not inside the room.

they had a complementary breakfast as well & parking on site

everyone always with a smile, ready to help you in anything you need, laundry to shuttle services even

the front desk arranged airport travel and laundry for us

front desk was very, very helpful; they arranged transport, laundry service and, when construction and late

presentation of room service and breakfast

pool closed in the afternoon when there is sun

friendly and helpful staff, fast laundry service

coffee and cake are always available and the staff helped us with laundry and even ordering a pizza

free laundry

is as beautiful as it appears in pictures, the staff is kind and attentive - they helped us with laundry and

super friendly staff, wifi on common areas was very good

swimming pool is very small

taking breakfast on the rooftop with a view of agua volcano was magic

breakfast, beautiful rooftop terrace, friendly staff & service, and very intimate atmosphere all

is a very small boutique property so don t expect too many facilities and the pool is cold water

it is clean and the breakfast was great as well

a 5am start), and their laundry service was quick and could be done overnight

wifi didn t work so well in my room (cornered, room 32)

the breakfast was good. the coffee in the coffee bar is great.

good wifi

no ice or bar fridge available

a small suggestion, it would be great if breakfast were included for children as well, and laundry services to

breakfast was very good and all staff were courteous and very helpful with directions and advice

the breakfast was incredible and the gardens are amazing

it s away from all the hustle and bustle of the center or antigua with parking on-site which was very nice

they didnt mention a q100 per pet fee and a q800 per pet deposit in cash needed

the adjacent porta hotel antigua is open for a beautiful and free buffet breakfast each day

access to porta hotel makes it perfect - pool, gym, breakfast and sauna there are

staff, excellent breakfast, nicely decorated rooms, thick mattresses, and access to the large pool of their

the breakfast is included and it was delicious - served in the rooftop restaurant which is beautiful -

the breakfast on the rooftop was wonderful

breakfast area was nice

facilities breakfast, percy amazing employee would arrange and take care of everything

that room service was over at 10 and the money exchange was terrible only can change 50$

it didn't have a pool - however we were aware and we didn't mind.

breakfast was not included

room comfort, safety/security, wifi, and breakfast are all excellent

very good breakfast

marina and her staff are always attentive but never intrusive and breakfast in the courtyard is a perfect start

the room was nice and the breakfast was simple but good. the wifi was good enough too.

breakfast was quite good and once again staff were extremely accomodating

good location, walking distance to the centre (12-15 min), quiet laundry service is available and got it back

we also used the laundry service which was a reasonable price for the area (50q for a mid-sized load)

laundry service is available, i think a small bag is 30 quetzal and a large bag is 50 quetzal

location, on the edge of the city centre - walking distance to coffee and laundry facilities

friendly staff, cheap breakfast and laundry

room was clean and everything was nice, only there was no chair in there besides the bed in the spa room

my husband and i love the breakfast this hotel serves

not enough breakfast choices

the spa was quite lacking in appeal.

it’s a lovely, comfortable bed and breakfast

hotel had onsite laundry service, which was convenient, though a bit pricey at q10 per pound compared to city

of their way to help us - we had lost a bag and they retrieved it for us, they took care of our laundry while

reasonable laundry service too

laundry serv is available for a small fee

i don t recommend booking a shuttle or doing laundry through the hotel

wifi is spotty at times and if you walk at night, the area around the hotel is not very well-lit

parking is 2 blocks away (plus they have free transfer)

no parking site.

wifi was spotty so watching tv at night was frustrating

it was also great to have wifi in our room and fresh drinking water each day (i appreciate that they provide

we used the laundry and spa services, both were super great

we also used their laundry service and it was extremely fast aswell as cheap

the 'presidential' suite is no larger than a deluxe room and adjacent to the laundry room

they have laundry available

breakfast was excellent!

parking is not on premises

decor, pool, gym, room service, fireplace in room, attention to detail in room and bathroom (coffee maker,

happy hour at the bar could have been longer ;)

love the rooms and pool

we loved the playground for kids and the pool.

you can getvyour laundry done across the street

the ladies at breakfast were helpful and the food was delicious

convenient location, friendly staff, great wifi, clean rooms

wifi rarely available in second floor room

wifi is restricted to bedrooms, and i accidentally flooded our bathroom one morning because the

good laundry service around the corner called 'cafe siete' if you need it

laundry service just around the corner as well

the laundry is located under the stairs, so there is always a pleasant and fresh smell in the common

the wifi signal was weak.

rooms missed having more than one chair and a proper spa e to hang wet towels or clothes also, it was too far

the pool helped rejuvenate us and we loved the view from our porch

though the parking is pretty tight, i am confident that they can keep it safe

parking.

didn't like the fact that you had to call for the parking door to be opened and the parking entrance did not

a bit far from everything and the pool area is a bit dissapointing - no reclining chairs etc, only suitable a

wifi terrible

restaurant and bar are really good, top quality food and very nice breakfast, with loads of variety, especially

and steady wifi

didn t like that they charge so much for the mini bar and that they charge gratuity on it as well which they

a bit on the pricey side with no breakfast

room, friendly and competent staff (they actually separated our wool from other clothes at the laundry), lots

my friend is coeliac and they provided gluten free pancakes for breakfast which is unheard of in most hotels

oh and their wifi worked super well

courtyard very friendly staff delicious breakfasts quiet location good secure parking

home made breakfast very secured location and parking

laundry service was the worst

they did change the room, however it was right next to the laundry room which meant

wifi works in the room

the facility offer pool, and doesn't have

pool not being onsite and a charge of you want to use on a second day was not highlighted to us

they also offer meals, laundry service, and airport shuttle although all three are extra cost

they do laundry on site too for a very reasonable price which is very handy

amazing vibes with melody and her mom taking care of everything from breakfast/food to laundry

friendly and very helpful stuff and the convenient spot, the useful extra services like laundry and the nice

they have a own laundry and they wash everything after a customers visit - even the blankets

i also got completely ripped off with my laundry and charged $120 for a few

staff were pleasant and they can provide parking and take you there with a shuttle

room smelled musty. wifi was poor which made major hard ships

no shampoo in the bathroom no transport to the parking lot

i loved the electric car ride to the parking lot, what a splendid detail (last time i was there some years ago

great box breakfast for early trip

the included breakfast was quite nice, and in the evening they send a text to find out what time you would like

the tv got all sorts of channels, and the wifi worked well

wifi was unreliable, and the room had an old, musty smell.

the location, the service, the facility to get you tours, breakfast was good and the price vs value, worth it

place was really clean and the staff was amazing, i never had a problem with the wifi

be a litte more organized, it would be good to get the breakfast coupons on the day of arrival and coupons for

very good breakfast

good breakfast included with a great view of the volcano

beds, fully furnished bathroom with hygiene products, great staff and a fantastic fresh breakfast

pool too small, expensive room.

the pool was too small

wifi not good on the room had to sit outside but that was fine as we had no table inside the room

building work going on and pool being cleaned as we there but this did not spoil our stay

location, comfortable premises and parking availability.

very noisy, bad wifi. cold shower. no clean towels way too expensive for what you get

wifi signal was poor in my room.

breakfast was included every morning which was a nice bonus

breakfast was always different and we couldn't choose

didn't try the breakfast this time but it smelled amazing

laundry is located just 1 minute from hotel

we used the laundry service the hotel recommended (and is affiliated with) and one shirt was damaged

my room was right above the laundry room, don't was loud at times

breakfast was nice and you can eat on the terrace looking out to the volcano

wifi does not work well in the room.

breakfast was only coffee and fruits but another couple got some tortillas with it maybe it

were really good let us check in at 4:00 am and served us a good breakfast

the wifi did not work, the room was dirty, the upstairs lounge blasted disco music until eleven or

the wifi was pretty terrible too

beds were comfortable, the wifi reliable and the shower hot

the location was fine and the laundry service offered was good.

wifi did not work in the room we were in and got an immediate upgrade

the wifi is very bad and constantly disconnected

the room was old and extremely humid, and the wifi connection was poor.

the affiliated spa and massage service next door and it was a very uncomfortable experience

first room i was assigned was in a dark corner next to the laundry room

laundry service is fast and a great price

but we ended up in a room right next to the maid's closet, laundry, and morning coffee machine

staff was helpful to arrange for expedited laundry services after an outing to acatenango

personal, my room was next to the laundry room and the stuff woke me up very early (they were talking and make

the did an excellent an efficient laundry service as well

we used the laundry service which was very quick and the clothes were lovely and clean

they offered us laundry services if we needed but since it was the beginning of our trip, we did not need to

central location, kind staff, quick laundry service. had a great stay.

laundry is more affordable elsewhere

great hotel, good location and cheap laundry service !

location, very clean and regural room service, hot water, very friendly stuff, quiet and

they have wifi, in our room we didn t get any signal, so we were forced to use our mobile data, but either

no room service or other amenities , no water to drink

wifi would sometimes cut out, but it was good for the most part

great location. lovely staff. laundry was done very well.

there was a broken window that didn't open and one window that opened into the laundry room

there is also a nice kitchen area and the terraces are nice to sit out and have breakfast

the kitchen is located in the lower terrace with a fridge available for guests and a supermarket just

there is a communal kitchen, living room and patio area along with a rooftop deck

the hotel is in a perfect location 2 minutes walk from everything, market, supermarket, laundry and restaurants

in room 101 i stayed, it was close to reception and laundry area so hear washing machine as well

the only thing was the wifi signal that at times was slow and would not connect at times

nice, clean rooms, very quiet. wifi was perfect too!

the wifi worked really well & there was a smart tv in our room

quality cotton bedding and there are laundry

great price for doing laundry

good customer service resourceful and friendly my laundry was done ( for a fee)

we also benefited from an excellent (and super, super fast) laundry service for a very reasonable price

:/ wifi on and off

we were given a very tiny room next to the laundry area (very noisey) with 2 double beds

the wifi sometimes stopped working for a few minutes but then it was good again

pet friendly can improve

the wifi there was very fast compared to most other hotels and locations in guatemala

the room off of the bar is noisy

i am so glad we were able to eat on a rooftop bar rather than inside

the first room was in corner next to a bar and no windows

also they charge 40q a lb for laundry which was literally outrageous

after the upgrade, wifi is not stable enough for videoconferencing

the cable and wifi were free and rather reliable

the hotel is very clean, the rooms are big and confortable, the wifi works perfectly, the bathroom is very

the laundry service ruined our clothes, which although was not the fault of the hotel, the manager did

the laundry service shrank/damaged my clothes beyond repair

they offer laundry services for 3-6 euros, depending on the load

couldn t do laundry because it was saturday night and there is no laundry on sunday

i was literally placed right next to an open laundry room which felt like i was at laundromat with all the

speedy laundry service

the laundry service is high recommendable

they also do laundry for a good price

cheap laundry, it was actually cheaper than nearby laundry places

it had wonderful kitchen and laundry facilities

the breakfast included - oh my, was delicious

place; beautiful courtyard with seating and a fire lit in the evenings as well as two indoor bar areas (generous

the breakfast consisted of a platter of fruits and a little pancake

great drinks and beer selection, great breakfast, incredibly helpful staff, a cute little terrace, and absolutely

the continental breakfast isn t continental by american means (in usa a continental breekfast is an

a sound of a laundry next door.

the staff is super sweet and helpful with arranging outside services like laundry, drivers, etc

laundry service

that helps education for the kids

hotel, great design, good attention and amazing restaurant, with a social approach to help kids in communities

there is a great and reasonably priced laundry service

really enjoyed the coffee in the room too + the laundry service

wifi would sometimes cut out

i asked if they might be able to put flower petals in the bath, and when we came in they were all over the room

great hot water shower, amazing linens and excellent wifi

laundry service across the street and center is a block away

the ladies serving breakfast were so lovely and polite

bedroom super comfy, breakfast delish ,spa massage was soo relaxing ud83dude0c christopher in the front desk

they also organized our spa treatment, which was exceptional

little inconvenient to have the parking 3

they also do laundry at the front desk

you ll notice some nice details like usb plugs, laundry bags, blanket, coffee & biscuits, hair drier, nice

updating some of the hotel's art while we were staying there and the owner,gustavo, covered our laundry service

my laundry was done and folded for a very reasonable price

in house laundry service was quick and convenient

they also offer a laundry service with fair price

this place has a great location, helpful staff, laundry service, good security, and a great value

the lady that runs it was great and did an amazing job with our laundry which was really appreciated

was excellent, the room was clean, the wifi was fast, and they even do very cheap and fast laundry at a very

location, rooms were clean, you could do laundry at very good price

also, the parking spot provided is only in the cabin

this could be a great stay if you re a family with kids due to the fact that there are 3 other beds in the

this could be a great stay if you’re a family with kids due to the fact that there are 3 other beds in the

for the price of the cabin i wish the hotel would have accommodated parking for you in the city.

they also offer a laundry service which was quick and well priced

they offer a laundry service, and have complimentary tea and coffee for most of the day

cleanliness, warm staff, quiet sleep, laundry service is a plus, and of course its location

laundry service was clean(after volcano hike we really need this

basic kitchen and a very good and fast laundry service

rated it higher had the staff not wasted an hour of my time by saying clothes i gave them for the laundry were

clothes came back from laundry looking worse than before

laundry service good

also, their laundry service was fast and did a good job for a fair price

staff were helpful with all our questions, organising tours, laundry etc

laundry service and the beautiful garden and seating area

laundry service and attentive to things

the laundry service was efficient and fairly priced

only thing was no iron in the room or laundry service. we managed.

is a very small thing but hotels often use too much smelly laundry soap or fabric softener

bed was not comfortable, next to the laundry area (a little noisy), window to laundry area gave us no privacy

15 - a dingy room at the very back, noise from the laundry next to it

there is a bar next door and you are in the party until they close around midnight

wifi worked quite well :)

the second one didn t have a good wifi connection and i found two roaches on the room

close to great food & drink options, with the hostel 2 doors away providing a good laundry service & rooftop

is near the hotel that offers laundry and yoga classes

wifi signal could have been stronger to reach our room

room, amazing patio area, amazing view from 2nd floor terrace, free breakfast, free parking included

were lots of choices and it was an excellent hot breakfast

good wifi, hot shower, and very comfortable big rooms

wifi is basically nonexistent

wifi poor in room. outside good.

free coffee and water refills, terrace, really helpful and friendly staff, good beds, good wifi, really good

pet friendly the guest next to us left her dog in the room when she went out, left the tv blaring &

cheap laundry prices

laundry and spa services were good and easy to get from the concierge

the parking is only a couple of blocks away, very accessible

very patchy wifi and very noisy outside the rooms in the evenings and mornings.

location, staff, a/c, wifi, breathtaking views from the terrace, free delicious breakfast to start your day,

are basic but clean, smells like fresh laundry as soon as you enter

no breakfast available.

great coffee and breakfast at the cafe cafe just 2mins away

excellent breakfast.

breakfast or at least free bottled water & coffee in the morning.

they even helped us to send out our laundry to get it done

parking is available on site

and gave it to kids and dog

maybe the wifi reception was not the best in our room, but everything else was great.

history of the building, room decoration, parking is included, spacious bedroom, comfy beds, friendly and

location is good, breakfast is great. employees friendly.

parking is not on the premises

more breakfast choices

i liked the property itself. i also liked the staff and the free breakfast.

the breakfast was great

for a similar price you can stay in a few hotels that offer more amenities (pool, spa, restaurant open throughout

breakfast was extensive and lovely, freshly prepared every morning

we can use also the kitchen for quick lunch

good hot breakfast eggs, beans, plantains, assorted breads juice and coffee

staff, rooms, atmosphere, and breakfast were all great

big clean room, huge comfortable bed, clean bathroom with hot shower, the included breakfast was delicious and

reception (men who did not care carefully about our needs and questions, women being far better) wifi difficult

beds were hard as a rock, wifi did not connect to room.

location was superb, and all the staff where outstanding from the guys at the parking spot, the front desk and

wifi not real fast, but strong enough

the hotel is in the middle of everything and since they have parking space for your car you don t have to

and the wifi generally worked pretty well, too

room service - no silence policy after 22h00 and before 07h00 - no hanging space for clothes

we could store our luggage and they could help us with our laundry very quick

laundry service was poor

their laundry service is great and fairly priced

convenient location, nice views, lovely staff, good wifi

i can just recommend to everybody who visits antigua (especially for women or when travel with kids): don t

delicious breakfast, staff was awesome. plus, that terrace...

bedrooom opened onto dining area and the hotel bar pumped music out all day until 11pm which is only 2m from

breakfast was good

the walls were thin and you could hear people outside very clearly, as well as the noise from the bar downstairs

to be expected - the issue we had was being in room 7 which was right next to the check in and bar and wasn�

we did laundry and it came back same day

only minor complaint is the wifi was temperamental.

breakfast was appreciated :) room 3 was nice and quiet even though this hotel is in the center of

perfect location, quiet, friendly staff and super fantastic breakfast

poor wifi, only works in the courtyard simple breakfast regular personal service not in line with the

room was spacious, staff kind, facility beautiful, laundry service was fairly priced and prompt

laundry was a little expensive although convenient

there was a wifi zone in my room, but i didn't really have much wifi coverage in my room

wifi was sometimes down

there was loud music from a nearby bar until 12

good location, nice quiet inside room. small deck upstairs to dry laundry.

they were nice enough to let us do a bit of laundry in their basin and had a great spot for hanging it up on

their laundry was slightly expensive compared to full-fledged laundries

good laundry service

well equipped kitchen for guest use

wasnt available 2 out of 3 mornings wasnt clean and the laundry was done in the kitchen and sitting areas

), did the laundry for free

room was right besides the kitchen so it was very loud in the morning with other guests grabbing

wasnt available 2 out of 3 mornings wasnt clean and the laundry was done in the kitchen and sitting areas

wifi is included in stay

the daily room service is a nice touch

clean facilities, friendly staff, comfortable, and great wifi

good wifi pretty bedroom comfy bed helpful staff - readily available

wifi was very stable and fast

coffee - quiet and great view from the roof terrace - big room, fresh bed sheets, tv, great wifi, comfortable

bad wifi

was clean and the food was delicious and there was a variety of items to complement the breakfast/lunch

it advertised rooms for adults with direct access to spa areas; there where screaming kids everywhere outside

i was pleased they have a nice gym

the best breakfast i had in guatemala!