fixtures, sink drainage issue, average breakfast, out-of-service laundry, outdated gym, and slow wifi

room smelled like mildew. on site laundry not working though advertised on website as available.

great location, great pool, comfortable rooms

the staff was incredibly helpful & the kids were even able to practice for a bit in the evening

location, clean rooms, swimming pool, free wifi, parking and excellent breakfast

) called front desk to ask abt laundry

they did allow us a late check out, probably to make up for the issues

my kids had a great time in the pool even though it was small.

on 4th floor opened without any screen or safety mechanism (we have young kids that we watch closely but it's

breakfast should run later on weekends!:)

but, the pool an fitness area looked

the lady at the front desk told me it is a very safe area, and they have security that patrol the parking lot

immaculately clean, easy parking, safe and convenient location.

the breakfast bar was excellent with many healthy choices

amenities that included lots of meeting rooms, a starbucks/lounge, amazing breakfast buffet, nice pool/gym area

they had all accommodations. laundry, breakfast, washer and dryer, and even a can opener.

room was not clean, actually had to move rooms, laundry required 3 times of drying a small load $6 and the

to walk down long hallways to get to the laundry or ice machine

we appreciated the first-floor room, very close to the (back) door, and parking was convenient, too

we didn't need the kitchenette facilities, but they are a plus if one is staying longer

breakfast, social, laundry and pool. plus the staff was great.

the room set up, the staff, the complimentary laundry room, the quality of the breakfast food, the coziness in

good breakfast, free laundry, clean comfortable rooms

free laundry room usage, breakfast was great. lobby, outside patio area was very spacious.

free laundry

excercise room and laundry area were excellent. breakfast was very good despite covid.

hot tub, great breakfast, conformable

the pool also was closed which we were looking forward to the morning after a long day

overall, cleanliness, staff behaviour gym, breakfast

kitchenette was wonderful to have and the divider between spaces gave my teenager some privacy

once in the room, it was noisy because i was right next to the laundry room

swimming pool is very small, and no jacuzzi.

a lot of parking spaces

wifi worked very well, in fact it might have been the best wifi i have ever used in any hotel

the breakfast was very good, with many healthy selections.

were disappointed that restaurant & bar were not open on the weekend

used the nice indoor pool area and the bar food was really good

no bar area

i have kids that expected a pool and there was nothing for them to do

i was told in advance that the pool, gym and business area would not be available but when i arrived the

in addition, the laundry facilities by that entrance created unexpected noise

free laundry is a plus

great pool and hot tub. nice laundry facility

they had a great pool and hot tub area but unfortunately i didn't have time to use it

pool and hot tub not in operation

laundry facility was nice and staff was easy to work with.

wonderful breakfast! very clean rooms and friendly staff. pool was warm which was a plus :)

the pool area was very nice as well

hot breakfast each morning was very good

included breakfast was ok, room was quite, clean, great location for where i was going

nice breakfast including a kitchen cook who prepared eggs and pancakes as you like them

breakfast was just toast and yogurt. they ran out of everything else

organized from desk staff. fresh breakfast and a very nice shower

they share a swimming pool and parking area

nice breakfast including a kitchen cook who prepared eggs and pancakes as you like them

the fitness center and pool were small but sufficient for our needs too

the fitness center and pool were small but sufficient for our needs too

breakfast was limited- no pancakes or waffles which are staples for kids

great price, nice pool, and good breakfast. wonderful employees!!

were dozens of kids that were approximately 8-10 years old running around the entire hotel being very loud

breakfast was not that good. more options would be better. there was no waffle maker.

pool and fitness center were also well kept

was comfy, laundry facility was clean and the hotel staff was helpful and friendly

clean and they offered the soda and popcorn bar, free cocktails (3) for an adult guest, and have laundry on site

laundry facilities are very substandard

liked that there was a laundry facility i could use at the hotel

complimentary breakfast and dinner with adult drinks was a wonderful perk

laundry facilities, but no way to buy detergent

up, and there s a lounge/sofa area, in the basement, there are a few vending machines and a laundry room too

towels were threadbare and the common areas were used for folding the laundry

also, no wifi

$25 per night fee for having a pet even though it was a pet friendly location

the kitchen, sitting area, and shower were such a bonus

this is very hard on pets feet

the pool was too cold could have been heated

the breakfast was pretty good and the staff was really friendly as well

almost a full kitchen

the pool was closed

of the hotel and rooms great breakfast great facilities like workout rooms and pool friendly

difficult parking in a parking ramp.

not have milk, cereal,pancakes,oatmeal,missing utensils the parking lot was not plowed in the morning so had to

the pool is indoor

no pool or laundry facilities as was pictured but understand new renovations

no laundry facilities

room smelled like pet urine

parking and location

staff, accommodations, breakfast, and cleanliness were top-notch!

pool is much smaller than pictures

concrete steps to parking lot have settled or improperly installed almost caused me to fall headfirst

saw 2 roaches in kitchen

suite with kitchenette. great coffee at breakfast.

enough parking

very clean and had guest laundry complimentary

free laundry an good customer service

hotel was super clean and the guest laundry was free

breakfast buffet and pool are both open and also great

parking was close and convenient

laundry service is outsourced and takes longer than expected

minimal room service but good food in the hotel and adjacent buildings.

very reasonable mini bar with great snacks and excellent restaurants on the property

location is amazing, easy free parking

kids running up and down the hallway at night

pretty sure i was right above the laundry room

room was next door to laundry shoot

the staff, the meals, the pool, the location.

clean, nice pool area, great staff, good beds, great breakfast, quality bath products

the wifi was awful

free laundry, a great pool and starbucks

room by noisy guest laundry very disappointing

and don't get me started on their laundry room

room service was so fresh and came under 30 minutes

the pool and jacuzzi was amazing and very nice for the kids

i wish there had been laundry services available on the weekend.

laundry

no problems parking or checking in

pool had lots of hair in it.needs good cleaning

doors on bathroom are a hazard if you have crazy kids like mine lol

i had to go to the office to get towels and wash clothes and there were no clean or dirty in the laundry room

there were laundry hampers filled with garbage bags under the stairs

outside on the property was trash everywhere in the parking lot and in the grass all around the property

the parking lot was well lit for those of us that continue our travels well after dark

mcdonald's wrappings in the parking lot sunday morning

the staircase, laundry, and other common areas were filthy

you toast and cereal is not breakfast no juice water

no breakfast or pool as advertised. check-in was behind glass and the clerk was hard to hear.

i wish they weren't pet friendly because everyone doesn't take care of their pets, like bathing them so some

there wasn't breakfast

my room was close to the elevator and laundry and the sound from the hall was loud

pool and exercise room were maintained well

friendly staff and good breakfast

heated pool but the pool was very cold

wood floors creak but i was above the pool so i wasn t disturbing anyone.

was told they were in the laundry never in my life have i stayed at a hotel and not had the

smell constantly couldn't use washer they constantly washing sheets and towels in guest laundry

there is one laundry unit on main floor $4 to do and machines are ancient

original request from housekeeping was they needed to do laundry

advertised a pool, no pool.

onsite laundry was great

they had my check the offices and the laundry area where absolutely no one was found

i also like the gym

our son loved the pool

didn t go down to breakfast

room was close to the lobby and the laundry room

all rooms have full kitchen and separate dining area. it has full laundry in the hotel.

putting out muffins and some oatmeal packages is not really breakfast.

i just wish it was hot breakfast other than that its awesome

i stayed here many times, and the breakfast is the same.

front desk staff threatened me when i repeatedly told her that her laundry room had problems such as dryer vent

pool area extremely cold, kids running throughout the halls & front desk person extremely rude.

had a pool

pool area extremely cold, kids running throughout the halls & front desk person extremely rude.

indoor pool was cold

and laundry machine were broken, breakfast wasn t ready one hour after breakfast time had started,

staff is quite rude they do not even know at what floor is the laundry room and did not want to give me change

the laundry room/ice/soda machine were out of order

laundry room wasn't working

room was quite clean and there is a laundry on the side (extra charge

laundry was done to get additional washcloths

the laundry on site took extra washes and drying cycles to complete three days of laundry

had towels or swimming towels available , they gave us laundry shout to clean the jetted tub

electrical outlets and questionable wifi that routinely boots

the room was huge! and the pool was nice.

staff was rude and unhelpful. there are no guest laundry facilities on the first floor.

couldn t identify noise we kept hearing...elevator, ice machine, laundry?

of the laundry rooms' door was stuck

laundry facility on premise was

our room was the first room on the first floor, which was very nice, but the staff working in the laundry room

small pool but ok

was very spacious, not realizing at the time of booking it was a full suite with kitchen and dining area

fitness area was a bit small

the full kitchen

breakfast was good. liked staying by the pool. bed was comfy.

carpet floor in the room looked stained and old. the laundry room was dirty

i couldn't use the laundry machines somebody had them in selfish single use until they broke the

also had fridge and microwave, was centrally located near resturants and stores, coin operated laundry

had the room next to the laundry room

laundry facilities were an absolute joke, both washer and dryer were broken

in this hotel, 2 things during my 3 day stay: first i got a room that was not cleaned up, second laundry items

rooms wasn t ready at 4pm, hallways were dirty with laundry, bathroom wasn t clean

were very clean, beds were comfortable, and the bar had great food

the pool was open until midnight

parking and close to expressway

kids left unattended and rowdy in the pool area

coild not close the curtains all the way so streetlight in the parking area shone into our room

limited parking due to people partying in parking lot while kids ran around unattended

the beds were comfortable, safe location, good parking.

wish they had free weights or more equipment in gym.

no extra blanket, laundry bag, or lotion

towels could not be had until late evening, in that they had not done laundry

desk had quarters for laundry

the laundry room isn't 24 hrs

very friendly staff. working elevator, great location. had laundry room onsite

for returning the dirty towels for clean ones because he didn't bring the towels down in the laundry basket

i liked that we could do a linen/laundry exchange everyday

when i went to do our laundry i only had bills but guess what they don't have a change machine they do have a

the laundry basket was handy and due to extended stay type, great deal for people looking to stay long

the laundry room was the best part.

also wasn't expecting the coin operated laundry ( it's complimentary at hotels in the area for the same price

my kids said the scrambled eggs were better than

parking was limited late in the evening.

there was tons of rock salt scattered throughout the parking lot, looked awful

my kids use the pools at hotels almost the whole time we are there, it didn't take very many people to

staff was very friendly and the room and laundry facilities were exactly what we needed for a baseball tournament

even though it's a non smoking hotel

that, and pet-friendly, were the 2 reasons i chose that hotel

location. pet friendly.

it was loud people hanging out in the parking lot gun fire

i loved the variety they had in the little store and the fact that you can do your laundry for free

from the pantry, pool to the laundry, everything available and ready for use

complimentary laundry facilities a definite plus

i love the fact that it was free laundry

love free laundry

it would be nice if there were fans in the bathrooms and laundry service (washer /dryer)

checked website before arriving and listed a coin operated laundry service, did not have

and before we left the lobby and guest came to the front desk to report a power outage in the gym room and we

very comfy , great big breakfast

pool was fun. food good. bed like a cloud.

the pool and hot tub were nice and all of the staff that we encountered were very friendly

this location used to have cocktail and refreshment hour and better breakfast what happened

very nice pool great breakfast buffet and a good really good staff

the wifi was unavailable for a short while

we enjoyed the pool, hot tub, basketball court, and courtyard/picnic area

breakfast was good, free laundry was great

we did not use the pool, fitness center or laundry, but they're nice amenities

love the fact that the laundry room is free

opportunity to be in this hotel was incredible, the location, the laundry facilities and the room was great

very roomy and large fridge and other kitchen supplies. it was very clean.

laundry facility was so dirty and was out of soap and fabric softener

long wait for laundry service one had one washer and dryer.

our son had so much fun pushing the buttons on the elevator and playing in the pool

complete breakfast with plenty of hot items

the kids loved the pool and i enjoyed the hot tub

i tried two days to do one load of laundry and finally had to find a laundry mat

fast check in well as clean room, good breakfast and wifi

that therr was no breakfast because of covid

the pool was them for maintenance reason

clean rooms and good wifi friendly staff

they need to offer change for the customers in case they need vending and laundry

then we were by the laundry room and the rudely kept slamming the door all morning, then one of the guys who

there is an onsite laundry

front desk able to provide change for laundry. check in was simple.

was told the laundry machine was broken and i couldn't use it

well-lit parking lot

the pool was nice & big

the pool was clean and my kids loved that it had a little game room

clean! pool awesome! perfect for soccer tournaments!!!

the cleanliness, the pool, the location and the staff!

there's a laundry area, breakfast in the morning, guest and staff are friendly

cost money to use the laundry facility. should have breakfast up until 10:30am-11:00am.

laundry soap had to be purchased at the front desk and was expensive

the elevator was broke and the take out breakfast could have provided milk and orange juice.

there's a laundry area, breakfast in the morning, guest and staff are friendly

breakfast

very clean. good hot buffet breakfast. the guy at the front desk was very nice to us.

the breakfast buffet had a nice selection of hot and cold items, and the staff was very accommodating

very clean, nice employees, awesome breakfast

clean, excellent breakfast, and is very friendly and helpful.

the kids loved the jet tub and the pool

breakfast, the room was clean. housekeeping came every day.

parking was simple

not chic or cool when compared to many new hotels, but very clean, well-maintained, with a breakfast that was

is no signs for the pool is located

i like the friendly staff, new amenities,laundry room and workout area was clean.

we ate breakfast at cracker barrel. we wanted a more substantial breakfast.

breakfast was great and pool was very clean

modern amenities, easy access of wifi.

breakfast was ok, not great.

love that the laundry facility has the csc pay mobile app

laundry facilities on each floor was nice for sons uniform after games to be cleaned

pool was outdoor and closed after labor day, which was unfortunate since the temperature was 90

only having an outdoor pool. also not having the pool hours on the website.

saw the property was listed as pet friendly but when i made the reservation booking

in from back of building behind reception desk, the only center of the building door is thru the pool area which

parking

quiet, even though we were on the main floor and close to the pool

no breakfast room service

than that have to go to either end of the building which was long walk for my aging mother, also parking wraps

the laundry room was especially hot

were told over the phone that the laundry facilities were in working order- after checking in we found out that

i was not notified the laundry was not working the entire stay

free laundry room that was open each time i went

laundry could have been in operation after 2 week stay elevator could have been repaired tv could

nice laundry room

me that no one is at front desk at night - especially when the back door is always open to the laundry room -

the staff is great, and the laundry room take debit card which is a huge plus for me

laundry machines need fixed

to additional towels and laundry room were great

sat at bar for a drink was asked to leave st 11:01 pm

at the bar were amazing

the front desk staff and bar staff exceeded my expectations by a landslide.

did not eat at the hotel but the bar staff and drinks were good

sleep very uncomfortable in bed , due a lot of xtra chemicals n laundry cause of covid ( we asked the staff

clean hotel good breakfast

only issue was with the scrambled eggs that were served as part of the breakfast

was not a wide selection of breakfast options at the buffet which forced us to eat elsewhere

the pool got closed

after calling the main hotel # & waiting 20 mins, worker came stumbling out of laundry room, obviously had been

when checking in, he told me he doesn't know much because he is usually the laundry guy

it was nice having kitchenette/laundry facilities

too much detergent in laundry had over-powering smell

lists free wifi and free breakfast

their breakfast which is included with the room is wonderful

breakfast good and location great

staff was great, and breakfast was good with nice options

115 we stayed in was very clean and spacious enough breakfast was awesome, coffee was the best i've ever had at

the breakfast was not very good

liked having the ability to do laundry there

the sheets and towels were obviously clean laundry but the mattress,carpet and drapes in my room were horrible

laundry facility not adequate for the amount of rooms. our bathroom sink was leaking.

the cost of the laundry. i don t expect it to be free, but 2 dollars was a bit high.

the breakfast was wonderful and the pool was nice. beds were very comfortable.

and they have a nice laundry center

the pool was small.

very friendly. convenient. nice bar area

the pool was very small, mostly for kids. the gym was well equipped, though!

only thing i would change is the temperature of the pool

extremely clean, great decor,fantastic pool and gym, nice laundry facilities, awesome location

pool- free breakfast- laundry room

the location to top golf, and restaurants

suite was a bit small for our family. (2 adults, 2 kids)

the pool is big and clean

hotel was very clean, great gym facility, our room was spacious & the beds were comfortable

at the bar was very hospitable

the pool wasn't warm and it needs a hot tub with it

kids were running the halls all night

the hotel had a nice bar and the staff was very friendly

breakfast not included, coffee in room was free but not restocked when the room was cleaned

breakfast was ok.

pool is on the smaller size but also well kempt and clean

clean and staff was very friendly and accommodating ud83eudd17 joes bar was fun for saturday karaoking and easy

didn't have breakfast, was gone before breakfast started. our room was roomy and confrontable.

free laundry machines

clean and kitchen

the best part of candlewood was the full kitchenette in the room

shower was held together with zip ties for shower head, kitchen equipment was total junk and way under equiped

parking availability was excellent

pool, breakfast staff,

they are pet friendly most hotels are not but this one is and it s great.

pet friendly was first priority. breakfast was very good, eggs and potatoes

very comfortable and clean room. friendly staff. excellent hot breakfast options.

they were a little rowdy and poorly attended in the pool areas which impacted the smaller kids being able to

there were kids running up and down the hallway all night. staff did not do anything

the main reason we picked this hotel was one the price and the second was for the pool for the kids

microwave and the pool out of order

having a bar was a nice extra

our 7 year old loved the pool and was the highlight of her trip

ramp from the parking lot had a ledge that was an inch tall and was necessary to lift the cart to get over it

room was as pictured, very clean, decent breakfast

breakfast was good variety and decent hot breakfast

staff was friendly and breakfast was good

we enjoyed the pool and outside patio with a fire in the fireplace

they do have 24 hour laundry

laundry facilities and cheaper than some laundromats

common areas were dirty and outdated. gym equipment was loud. no towels or wipes in gym

i don't like that breakfast $$ is included..brown bag fruit and muffin ..smh

good breakfast roomy and clean rooms

a hot tub anymore since the remodel), and there wasn't a breakfast or reception time, and the laundry was closed

quiet , pet friendly , comfy

the kitchen and living room area had to be my favorite

the breakfast wasn t what i expected, but still good.

kitchen had all the basics plus some

blanket and was told that they had none available but they would bring one to the room when the laundry was done

breakfast was appreciated and fresh! clean and friendly environment overall

was clean room was nice and clean carpet wasn't dirty or smelling since it was pet friendly

the gym doesn't have a window and a small fan working that doesn't bring much fresh air

the pool restrictions but, that is understandable.

floor, the ice bucket top was dirty, the bathroom shower curtain had mold at the bottom, only one laundry bag

a few things needing repair were ice machine on our floor and laundry facilities

other places have been have free breakfast

kids couldn't swim very long bc it burned their eyes

pool is super small.

laundry room was very cold and only had one working dryer and washer

i called ahead about laundry facilities because i needed to do my laundry while on my break

all the vending machines were empty, including the one in the laundry

the night service attendant went beyond and above his duties to assist me with the laundry room and i appreciate

noisy rooms; poor laundry experience

the swimming pool was way to cold to even swim

pool and hot tub area was overrun with children jumping in the pool and hot tub

pool was super cold, not even enjoyable for an indoor pool

clean rooms. friendly and helpful staff. enjoyed being able to do a few laps in the pool.

parking

kids enjoyed the pool but said the water was very cold and the room the pool was in was a bit cold,

the breakfast had real scrambled eggs and bacon

so much so kids didn't stay in there long

main entrance was closed. had to use side door. limited parking near door

the temperature of the pool was an obvious concern to us and you did not disappoint it was so pleasant and warm

advertised as pet friendly but charged $75 pet fee ud83dude33

breakfast was delucious

the breakfast had a very nice setup and the staff was very friendly.

parking lot was not plowed (more than 24 hrs

breakfast was really good

no laundry facilities working

laundry room was not operational. dryer is broken.

saying 'non smoking' additionally, there were multiple people loitering in the lobby and in the parking lot and

trips because they didn't want to pick up/drop off in the area, and multiple cop cars in the parking lot 3 out

no wifi, dirty, smell, roaches, renovations

location, room was super spacious, staff was great, breakfast was good

we mentioned this and cjj mentioned they are a pet friendly hotel, so if we had any issues with the room to

convienent and nice breakfast offerings

no lobby coffee no in room coffee maker no pad and pen no laundry bag sound of doors banging

if use wifi don't expect a usable signal even if your room is next to the router

area the hotel is located is not a great area but the parking lot is super well lit so i felt safe

wifi, just terrible

is sub par room i was put into had no kitchenette, i was not able to prepare food as

burners didn't work in kitchenette, had holes in wall, exposed outlet box hanging from walls, maid cleaned room

the bathroom needs an update and needs more parking area

my deposit back, there were people on house arrest living there, people smoking pot in the parking lot, not pet

the beds were really clean, free wi-fi & free parking

pet friendly.