we arrived back from lunch only to find a pile of laundry bags hindering our access to our room

no one on reception, the pile of laundry bags hindering access, and the fact that, due to the cel obert, there

car parking is free but a short walk away

there is parking in the surrounding areas near the hotel, but note, some of the roads are tight, as you are

rooms are big but was difficult acomodate small kids there because they have only one double bed

their is a laundry on the facility you can use for free

the wifi in my room wasn't working that well, probably because the room located at the last top floor

the other challenge i had, was that if you'r on the top floor, wifi does not reach

the kitchen was well equipped english is a problem, but google translate helped a lot

left earlier and didn t have time for breakfast (that is served in the dining area next to the kitchen) there

there is a well supplied kitchen to use and and an area to eat

electric kettle to heat water in the kitchen would be useful, but it was not a big problem as i could heat water

owners smoking in the kitchen

no room service

why was the room service snack not available in restaurant when ordering algo para picar with wine

wifi a bit weak in the rooms

parking on site

ordered food on room service - limited menu, poor quality food poorly presented

the room had a mini bar whoes sole purpose in life was as a table for th

wifi worked well

the wifi was fast

when it says pet friendly , it is most definitely pet friendly

lovely team on reception and bar and super convenient.

the wifi is good as i had a video conference one evening and there were no issues

contemporary rooms - ours was spotless, well equipped, had a furnished balcony overlooking the pool and garden

lovely pool

room pool house breakfast

the pool is gorgeous, the rooms are lovely and cool - even in august

hotel bar staff were very nice and helpful, but if you arrive at 3 pm, nothing is open until at least 7

very limited bar hours and room service

lovely arabic style hotel.. private parking with ev charging. large room.

a decent seating area in the bar - it was laid out with tables for breakfast

spa bath & bathrobes were welcomed

wifi was very slow

we tried to order from the bar and room service menu but the hotel said that then we could not eat that food

building design is fabulous. the views are amazing. spa was great and bedroom also very good.

i liked the view from the window, the architecture of the hotel, the delicious breakfasts, the spa and the pool

clean, has the gym and pool, the golf course is great and the driving range

great value. bicycle storage. the bar serves great value food.

pet friendly. good value for the price

very pet friendly and no charge

good service, the bar served tapas and also had breakfast available.

- pet friendly - location - staff

should have staff who could explain to guests in english all the information about accommodation, wifi and

breakfast was in the bar area!?

one morning i went for breakfast and stood at the bar for around 7-8 minutes, in this time 3 members of staff

double bed with cot side room attached had extra 2 single beds which was really good value the bar had a good

only one restaurant open. no snack bar for sandwiches at lunch etc.

very clean! the pool was really nice

the other superior bungalows are not as pretty, but are near the parking and i think they would be quieter

well appointed bungalow. outdoor pool and flumes excellent. lots for kids to do.

levante bungalows are new, very clean, fully equipped kitchen, own parking space, and own barbeque

cocktail bar needed more relaxed seating

it has a little gym for husband and swimming pool that kids enjoyed during hot weather.

free underground parking with large spaces and free wifi

staff on bar in the evening made us feel we were in the way - la coloratta a few doors away were very

swimming pool is small but has good temperature water which is good for kids

wifi and hot water pressure

good wifi, good parking, nice restaurant staff

good bar and breakfast

stayed for 2 nights and couldn't sleep until 2am in the morning because people sitting in the bar were really

wifi sucks

washing machine or laundry service could do with a small washing room

the room assigned was too small for a couple with two kids

there is also a good kids zone in the reception

the internet(wifi) is not good

only downside was that the wifi did not work during our stay

dont give you an iron, you have to buy the whole laundry service to get an iron

the bar and breakfast was good as well

small hotel, clean, small pool

perfect place to stay,close to the airport excellent breakfast. bonaire within walking range.

good breakfast

no laundry a bit ............

the laundry delivery service was right outside at 2am and made all the noise possible

breakfast was good and free parking a bonus

outstanding front desk very helpful and professional. breakfast great.

enough parking places in front of the hotel and one may need to park his or her car outside the hotel area

the location, the restaurant, the service, the kids play area, the staff was very friendly, the rooms area

.not the best location weak wifi not the best coffe. broken wardrobe sliding doors.

all of them!big bed,playroom for kids/babies and fitness room!

for kids there is a nice play room that our son enjoyed in the 1st day

had problems with the wifi

they also offer a convenient and affordable laundry service

the last day the bar wasn't open in the evening and there weren't many other bars and restaurants very close by

and bar shut so was a little disappointed that we were unable to get refreshments at the hotel or

wifi connection was working perfectly

wi-fi was unstable. breakfast wasn't good. food quality in the bar could be better

the free wifi was reliable throughout my stay, and i enjoyed relaxing on the terrace in the evenings

they had a laundry facility and a gym, that would be nice

no fridge no laundry service

was a bit noisy as lots of kids there

pool not opening until 11am why clean a pool from 8am-11am disappointing as was looking forward to

asked for a bedroom for 2 adults and 2 kids and got 1 bed and sofa bed

i also called to ask if there was a laundry nearby and the lady that answered said she would call back but she

also we asked for laundry the first day and the say

beds too hard.ridiculous laundry prices!!!!!

to the domestic staff for the excellent cleaning job on the rooms, and to sandra behind the bar who always smiled

huge double bed a comfy sofa bed for the kids

) there's a kids area too

great breakfast, and extremely helpful staff

) there's a kids area too

good breakfast buffet, friendly staff

not suitable for kids, lack the space and privacy for the family room we had

there was a issue with the wifi and staff tried to blame on my latest iphone

the floors were broken, bathroom was crusty looking, and the wifi just straight up didn t work

good room service

if you want to visit city of arts and sciences location is superb and they are pet friendly.

clean rooms, friendly staff, good location. fine but not great wifi.

there was also a gym available, which was a nice bonus, though unfortunately it had no air conditioning, making

is too noisy, i had to switch off from electricity to be able to sleep the pool is a bit cold for kids

the pool is not designed by someone who swims - no easy side grip for turning whilst doing laps

gym and spa facilities are a little small and without proper changing rooms, but nonetheless

the gym is missing basic equipment

the room bit small for a family of two kids but still it was a good comfort stay

the wifi was worse than useless

family friendly hotel so can be a bit noisy if kids are running around

kids beds could be a bit bigger.

location was great, room was fantastic. kids love it.

i'm not sure if our room was next to generators or laundry room or aircon units but horrendous rumbling noises

no tea/coffee facilities - either buy your own (including kettle) or order room service from reception (at vast

-friendly staff -comfortable & clean, with air conditioning -good wifi and tv

breakfast was nice, and the staff was super friendly, especially to kids

wifi on and off in our room the bathroom/toilets was only separated by a glass door that wasn't

short period for breakfast - laundry service didn't follow my recomendation regarding wash and press my

clothes can be given to the laundry service for a fee per item

the option you have to avail only the laundry service of hotel and has a

the wifi was not working in the room

but 3 out of 4 nights they didn't and to go back down from 7th floor and back while u carrying ur kids and they

laundry prices were also expensive

we gave our clothes to the laundry, but the hotel lost them and refused to acknowledge the mistake

hotel pool is a big plus especially when travelling with children

supper was quite a late start at 8:30pm local time, which did not go down well with young kids not used to this

she was most unhelpful on our last day and when she found the kids charging their phones in the reception area

within walking distance to supermarkets and coin laundry facility

we didn't need the kitchen, but as we weren't allowed into a smaller room (two adults, two kids), we took the

special requests _ also breakfast staff was very friendly kitchen part in the room - with small kids will

we didn't need the kitchen, but as we weren't allowed into a smaller room (two adults, two kids), we took the

i stayed in a family room with my wife and two small kids and anytime one would use the toilet, we could hear

no iron, or ironing faculties, only paid laundry

a 4 star hotel i was expecting to have an iron i could borrow but instead they have a separate laundry service

we had to send laundry out to have the clothes ironed

this meant daily changes of wet towels whereas we would normally have saved that laundry if they could have

room was large but missed basics such as laundry bag or iron

the roof top pool was excellent just to chill

g synthetic grass, ventilators gym does not have proper equipment and smells to rubber (unhealthy) small incident

very good for location and roof top bar and pool were fabulous

location helpful friendly staff amazing breakfast and rooftop bar with views over opera house

gym does not have ventilation and strong rubber smell, it has only basic equipment

the facilities listed stated there was a laundry service and there wasn t , whilst a minor inconvenience and

kitchen, dining and lounge area all with enough space for the four adults sharing

it was clean and friendly. very nice staff and easy to bring your pet.

we were woken at both ends of the night with people coming and going and the sound of the kitchen

the wifi was not great - wouldn t have wanted to rely on it.

curved toiletries didn t smell nice restaurant closed service minimal - didn t even drop laundry put in back

parking and pet surchages are on the high side but happy they have a garage and accept pets.

no bar or room service during weekends/bar from monday to friday only in evenings

good breakfast ans fast wifi

i booked this hotel coz its pet allowed, and i didnt notice i need to pay clean fee, 20 per dog

laundry service was good albeit somewhat expensive

if you need laundry, there are many around, just few minutes walk

staff is nice. the room is so spacious. breakfast is also good.

previous stays ( not this time) it can be noisy on a saturday night as there is a bar across the road but a room

vary good breakfast, central, paid parking underground, clean!

no irons available to borrow, only a laundry service

there is a laundromat across the street which was great because the cost of guest laundry in the hotel was

wifi connection very bad

the pool was great for stretching out after a long journey and for getting some fresh air

the private balcony, the air conditioning and the room service.

wifi: can t be worst

very plush room with lots of space. good value bar prices.

wifi was not existent in any of the rooms so we had to work from downstairs and the aircon wasn't

no room service was available

even when we had a couple of glasses from the bar they were never taken out when our room was cleaned

hotel doesnt really have a lobby or bar or anything like that, and they did not have towel slippers for the room

hotel bar not open to guests in the evening when we stayed from march 11 to 15th

limited menu and opening times of rooftop bar compared to expectations from description.

location was great right in the the middle of the shopping, we loved the view from the bar, but felt the bar

roof top bar and restaurant was lovely, the views were superb

fitness centre was not great even for hotel gym

very small gym with little equipment.

very friendly, helpful and speaks good english, room was clean, modern, comfy bed, great shower, wifi was strong

size of the gym and its equipment was lacking with not enough space or amount of equipment

location bar and terrace

no laundry machine

no room service for drinks or food available

wifi needs to be faster

wifi could use a bit of an upgrade, as it s quite slow (not sure if it was due to outdated

wifi would slow down at times.

floor was cracked and peeling, our room looked out on to an alley across to an apartment where laundry was

the first hotel i have stayed in which didn't have an iron only laundry service which was less than ideal due

they told us they had a laundry service, however that wasn't in service as it was sunday

location of our room was next to the laundry room / shoot so there the people working there sounded as if they

of my items of clothing got taken with laundry and was never found and nothing was done about it to reimburse

smell of laundry

rooms based on films and our room felt a little disney, great if we had little kids but we did not

the kids beds were in a separate area with an internal door, this was an added bonus and we all got a

the ac and the wifi were good

we stayed in a family room with very young kids and nothing was too much trouble

sent lots of items to the hotel's laundry and one of my tops returned totally shrunk, it could not fit a 5 years

no proper laundry service , i

because of covid, the restaurants were closed in town so 3 of the 4 nights we had room service

for breakfast buffet they only had 2 high chairs for baby , not enough as they were about 5 small kids and the

when traveling with kids, make sure you get a quiet room in the back

appreciated the fact that there was a laundry, right next-door where we could wash our clothes and, as a bonus

a guest laundry facility

inexpensive laundry service

generally our stay went well, breakfast good, solid wifi

the staff were friendly and helpful, and the breakfast and wifi were very good

staff was awesome, hotel pool was great, location near so many great restaurants

were having some wifi issues during our stay

100% already planning to return - roof terrace pool and bar are very much worth a

is 10 out of 10 - starting with the rooms and ending with the lobby and rooftop pool and rooftop bar

hotel bar and restaurant were so expensive

fresh towels are provided daily, and the room service is excellent

nice vibe in downstairs bar

the rooftop bar was undergoing repairs

ceiling height is so high (which is great) but i was cold for several hours on my first night the gym is nice

everything was perfect especially the breakfast

limited information from. staff about laundry services. please provide a sign

wifi was fast

the breakfast had only sweet things.

breakfast coffee was stunningly good

they offered breakfast

was above expectations, breakfast, restaurant and cocktail bar were great too and the staff was phenomenal,

rooms, bed, shower, coffee/tea, fridge and wifi, everything you need to make your stay comfortable

rooms were luxurious and clean location was perfect rooftop bar was

roof top bar and gym

room service food was below

noisy with pipe work, for the 4th floor, then was woken pre 7am with the laundry

think if they had laundry facilities - it s would be beneficial for travelers especially in the old town

was impressed by the receptionist marga who assisted me to connect phone to the wifi

the lift was just big enough for my wheelchair but not my carer too and the breakfast room was up a flight of

breakfast and coffee was good

sent laundry out and didn't realize the cost

the wifi was very slow or never working

the wifi signal

wifi was a bit slow, and even though the room was fairly large there was no desk which indicates to

wifi works well

wifi code was emailed to us on arrival but we couldn't access it as we couldn't get wifi/email

view only walls outside no catering except breakfast which was very good could ask for room service but we did

fantastic restaurants nearby to meet your needs, we loved our dining experience on a roof top bar near by over

no room service or restaurant available after

good wifi and accessibility to it

low signal wifi

breakfast didn't look that appetizing, 6.50 wifi in room was very slow or not existing

was perfect, staff was super friendly, and they allowed us to have an early check in because the room was ready

very good located, big rooms and bathroom and kitchen. good breakfast.

little variety of food, not very tasty, few options for kids

iron in room or available from front desk - only option given was the laundry service

iron available - only a laundry/ironing service for a fee - i find this unacceptable and very rare

no price list provided in the room booklet for minibar items and laundry services

location, friendly staff offered us early check in, we had great adjoining room with

no kettle or facilities in the room and can t order hot drinks on room service

the downside the room was small for a couple with cases, the wifi was a bit poor and tv didn t connect, the

choosing breakfast is recommended, it was great to start the day with that

the room is a little bit small, the wifi is ok but a little slow. everything else was very good.

was aware we had to go to a different sister hotel for breakfast so it was not a surprise but probably the only

wifi wasn't working correctly but the staff did their best to accommodate us with a portable wifi

objects along with map of the city, helped me with taxi booking and managed well my requests for laundry (which

the breakfast is quite expensive, but is well worth paying for

i liked their little gym with the sauna and you can rent a bike

wifi reception was really bad in room 304, only decent reception was on the sofa.

the gym is good and free, there is also a free small sauna - give reception 20 minutes notice before

supplementary charges (laundry, bar) were very high

furthermore, the prices for laundry service were literally a mockery, i

nice comfy hotel in the heart of a wonderful city. friendly helpful staff. nice bar area.

we asked for late check out and they did it for us

i found the room a bit tight for 4*. gym is rather symbolic.

the laundry is very expensive

room service pricing is cheap and the food is pretty good value for what you pay

also when ordering room service the staff barely spoke english, so it was difficult to

would have liked the option for coffee in the morning without paying for the entire breakfast

i couldnt call for reception or restuarant for any room service

laundry practlically not operating

we are a family of 4 and the rooms were interconnecting so the kids

room service

room service was excellent

at reception they did not have anything for children and they didnt bring a plate of fries so kids with no food

laundry service was returned to my room 28 hrs after i left it and 4 minutes before i checked out

you travel with kids and want to be able just walk to old town centre, you may want to look foe a place a bit

the gym facilities were were clean

clean and bright room, modern facilities, great pool for kids, kind and knowledgable staff

we also had a meal via room service which was delivered on a trolley with ice bucket for the drinks etc

i used laundry services and was delivered pretty fast- i got my order ready the next day

the room rates are great deals relative to the usa, i found the laundry service prices to be a bit high

hotel was fully booked), but as a consolation we have learnt that the sound was coming from the laundry area

no 24hr room service

room service or restaurant does not offer any option for kids and the tv is not smart, the wifi not very good