moved rooms and still no mattress protector- issue with laundry apparently

and our room was next to a noisy laundry room with machines going off late in to the night, and started again

for us, they was a kids' dance competition on next door, and the bar area was noisy with kids each night

much so that he didn't want to leave the room, so we cancelled our restaurant booking and ordered room service

had room service ordered ice cream this had completely melted by the time it arrived a minor negative

no bus service have to get taxi cause i had 3 kids ...

hotel but staff not over friendly on reception , the breakfast was very nice better than i

menu very limited no room service no pool

staff were really nice, breakfast selection was fantastic, housekeepers were really good & late check out was

no room service offered

floors in room, corridor and laundry room next to our room

bar is open until 04:00 am the breakfast is amazing hotel very clean and in a great location for

a warm welcome (i received great help when i struggled to log into the wifi) and comfortable room

was very clean, tidy, lovely showering lotion, the view was brilliant, breakfast really nice and friendly staff

lovely room with a great view, nice bar area. really good breakfast

bedroom, scruffy laundry room, unprofessional reception desk, lack of refreshments in room, no communal water

they left a carrier bag in the room for us to use for our personal laundry, which i thought was a nice considerate

breakfast was basic and fine but expensive for what it was

and bar staff lads was very kind and lovely people, i liked that the bar/food was still serving at 2am,

over charged for room because golf was on, price paid did not reflect in quality of room

explain the parking for car a bit better on internet

first class breakfast

wifi didn't work in the bedrooms

long way from town not given much information eg location of bathrooms, wifi password etc

parking was round the corner so didn't feel my car was safe although it was fine and nothing

bonus point for the location and the gym

gym adequate, though a little small and limited for longer stays

also you couldn t get hot drinks at night time from the bar area and you couldn t charge room service to

negative thing, but i believe it was just for these days we stayed, that the wifi in our room didn't work

lovely selection of breakfast well equipped gym

beautiful venue, welcoming staff, great spa and gym, very sizeable room with huge bed.

were lovely and friendly, hotel was beautiful, food was great and the spa was brilliant, would deffo come here

we didn't have breakfast or use the spa so cannot comment

breakfast was delicious with a very wide selection of food amazing staff, spa and swimming pool was lovely and

hotel and food where amazing. spa the next day lovely.

t get laundry done because it was the weekend supposedly

there are no in-house laundry facilities.

excellent wifi

wifi was

but we had our ipads so could watch netflix as the wifi was very good

clean, comfortable, rooms are beautiful- the showers are amazing, the food and drink in the bar was amazing g

room service food options were a bit limited.

efficient staff, great room (and excellent value on this occasion), nice bar area, perfect location

the gym was small but really nice as it had a rooftop

the bar was cosy and chilled

the room i tried to book a massage for my other half but was fully booked then tried to book the pool and

lacked for nothing with a great gym

we also had issues staying connected to the wifi, particularly as a 'check in' through facebook was required

wifi signal was a bit intermitant

the spa was amazing

rated down as there was some sort of laundry crisis so we only had one bath towel between us

charging for wifi

hotel happily offered us an early check in as we arrived earlier than expected

room service breakfast was stone cold this was the only disappointment of our staff everything else

wifi isn't great.

worked well having the extra space for the kids

location was fantastic, beds were super comfortable kitchen well equipped and bathroom spotless

the wifi does not work and hasn t since november

got upgraded on check-in to a two-bed, two-bathroom, with a living room and kitchen area

properly stocked with kitchen stuff, 2nd apartment not properly stocked need at least 4 place

also the room was next to laundry and they did not respect our rest, we heard the washing machines during night

being next to the laundry room

clean twin rooms and good size kitchen and lounge

staff were really helpful & friendly - the rooms were spotless & there was a nice kitchen facility - would

one bedroom with tv and wifi included in price, small kitchen with cooker to make your own meals and save a

loved the staff very friendly and helpful. room was great mini kitchen was great

dont like showers over baths, this one was a big step in, and would not be suitable for kids or older people

the little kitchen in the room was handy too

absence of an on-site restaurant was a minus and not appealing to family with young kids

tv and wifi excellent

a section missing in the middle but my daughter just turned it over , probably got missed by the laundry

bed was comfortable free wifi i would recommend the hotel to my friends

really nice and accommodating, hotel lovely, kids loved the pool, beds really comfy, rooms spacious

i liked the large tv, i liked the room service

location was perfect for exploring liverpool with 2 kids

staff were very friendly, when we arrived the member of staff doing the laundry helped us in and helped us with

when staying in liverpool, we d typically stay at one of the pet friendly chains, so it s great to have

great wifi

wifi isn't the greatest, but decent enough

a petal in the wardrobe from people before and bit of dust round the room

our laundry for a very small fee

was on the last floor, so consequently: the wifi could not be used as the signal was too weak, and the water

wifi is poor in my room.

didn't have any wifi even though i really needed it

location, nice comfortable bed, big room, good room service

3 men sitting on the steps on arriva litrely blocking the entrance 2 at reception giving there laundry to the

the hotel doesnt have laundry service, but 5 mins walk from the hotel you can find laundry service

laundry facilities but pretty close to a laundromat

good wifi, comfortable beds and decent bedding

big room with doubled bed, big desk to work from and wifi was good so i could work too

the dryer in the laundry room.didnt dry our clothes well,had to air dry them in the room.

location and facilities. gym and laundry were a bonus!

used the laundry machines as well, which were very efficient

laundry is at extra charge.

great having laundry facilities

rooms were clean and fresh laundry every day

great laundry round the corner

staff, location at 800 meters from lime street station, very clean room and bathroom, strong wifi signal

terrible wifi and very noisy.

we had room service breakfast which was delicious and very filling , looking forward to our next stay

was a mess there was a dirty laundry outside my room all night the sink toilet had hair all over it no idea how

they dont got a indoor swimming pool and spa facilities

cleaning staff woke me twice despite paying for late check out

very good location kids friendly. excellent breakfast.

you only got 2x 20mins sessions of free wifi.

apologising, but with no suggestion of investigating why they had clean stained sheets from their laundry service

lovely atmosphere and live music in the cocktail bar with special offer cocktails

the breakfast ended to early

breakfast was well worth the money and so tasty

the room service was so yum too

cooking or laundry facilities

perfect location nice room, i booked a double and a family room. good wifi friendly staff

wifi in the bar area could have been better, i spent about 10 minutes trying to download my key card that they

would rather the wifi just had a password rather than a html login page over unsecured wifi

poor wifi. single glazed windows.

laundry not collected.

customer service guy, at reception who d just taken his shirt out of the laundry basket and thought it would

at reception, bar and restaurant were without exception friendly and helpful which made it a very pleasant stay

the only thing that was annoying was that i had great difficulty connecting to the wifi, very complicated

location was fab and lovely big clean room and bar on the second floor was nice at night to sit and people

however, the guest lift was being used by the staff doing the room cleaning, laundry, etc

no laundry facilities. needs more hooks in the rooms to hang towels etc!

speed of wifi is not goid

ud83dudc4dud83dude0a also 24hr bar / restaurant and reception

the wifi provided could be improved.

great wifi according to the kids and we were nicely located for the albert dock and the city centre

with the kids bed up there wasn t that much space but it was sufficient

stayed in a suite, excellent value for money, late check out with option to extend made for a relaxed final

extra for rose petals on the bed for valentines day for 25 extra there was roughly 8 plastic rose petals placed

paid for a late check out and was disturbed twice within the hour i had paid for to say i needed to get out

the laundry service was very expensive.

wifi could of been better

location, room size, cleanliness, wifi, huge&fluffy towels, big bed and very comfy pillows

loved everything about the hotel staff friendly and helpful kids loved the pool

i know there showers in spa area but he does need assistance and he felt uncomfortable using them

i d expect more than to be put in room 001 on the basement floor next to both the offices, laundry room and

can walk everywhere many option on places to eat around close to train station has complimentary laundry

there was also the use of the excellent, well equipped gym and a guest laundry; which was great for us as we

had a mark on it (receptionist applogised and said it was cleaning product they use to clean laundry

instead i had to follow sign for laundry basket storage

wifi good, comfortable bed and clean linen

good choice for breakfast. helpful and informative staff.

for a hospital visit and the staff went above and beyond to accommodate me, letting me have an early check in

on arrival early check in paid for, receptionist not very welcoming

fantastic breakfast

24/7 room service is also a good added bonus and offers various options at a very good value for those

also the tv in the bar area where watched the football world cup was really small they should upgrade the

room service had to be ordered via whatsapp and wasn't answered for over an hour, to combat this we

had a drink in terrace bar 20 for two drinks is a bit expensive

i especially enjoyed the bar terrace, it s a great spot to have a drink while taking the

the hotel is very keen on environmental issues regarding laundry there are still numerous plastic bottles in

great service from staffs all the way from reception, restaurant and room service

fantastic staff and breakfast, room service thai curry was also nice.

we had an adjoining room which was great with the kids

the bar was lively and again staff very friendly and helpful

was beautiful, staff was very helpful, the train station is next door, offers laundry service, plenty of room

laundry left outside our room for the whole stay

no laundry on the weekend.

the bar closed 30 minutes earlier than stated on the information board

the pleasant welcome from hotel staff couldn't do enough for you very welcoming and friendly breakfast was lovely

early check in avalbity. friendly staff

bed very comfortable. staff very friendly and helpful. gym staff very nice.

my son used the gym and he loved it

size room, very comfy bed, very clean room and bathroom, excellent room service and very friendly, helpful staff

no pool available. we booked this hotel as it had a pool for the kids.

this included bins being emptied in the adjacent alleyway and what i assume was the hotel laundry truck

the room was very spacious and had all of the extra, such as hairdryer, iron, ironing board and plenty of

breakfast wasn t hot and was just okay.

great pool. comfy bed.nice bathroom. delicious breakfast

spa was my highlight the woman were on hand to help and the facilities blew my mind room cosy gym

the beatles theme tesco express right next door close to bus and train station kettle laundry close

the hotel was clean and easy to use facilities within with free wifi and unlimited use of coffee machine in

comfortable room, very friendly staff and 100% pet friendly is possibly the best

bit tight around the area off the breakfast but otherwise everything great thanks

to the breakfast but not an issue as the breakfast was lovely, adding some more gin to the bar area and extra

wifi good, laundry

a dreadful noise was coming from the kitchen or laundry at

to go outside to reach bar area housekeeping staff had left bags of dirty laundry outside my door when i arrived

living out of a suitcase it would have been good to have some sort of laundry service, an ironing room was

ahead of schedule due to flight changes, staff where able to accommodate with early check in which was fantastic

the pool doesn t have any time slots for kids

staff were incredible especially breakfast team.

only thing i was disappointed in is that the pool was apart of the spa facilities and you had to pay 50 each

spa was slightly over booked and had a lot of people in it which slightly ruined the experience

we were short towels for our second day, i know this would have been easily resolved if i called room service

i didn't like giving laundry in and discovering when it was meant to come back that it was not sent it in the

had some dirty laundry left in our room

the room service menu was extensive and had lots of options

kids had a terrible night's sleep due to being too hot

the staff and the ambience and great location. gym was good but a bit small.

only being able to stop at floor for room caused issues when our kids were on another floor

only being able to stop at floor for room caused issues when our kids were on another floor

we got a noisy place next to the kitchen

and complimentary prosecco stayed to celebrate are one year anniversary the room had rose petals all on the bed

team has put in every aspect of the facilities: it would be great to have a pull up bar in the gym

time around, breakfast area was dirty, plates dirty, one of our rooms was not cleaned and laundry was not

staff were friendly and helpful

great hotel great breakfast

the late check out of 12 was also very nice

hotel, clean, great views, helpful staff, perfect accommodation, wifi accessibility easy too

55am by a reversing laundry truck - outside my bedroom window

being able to use the pool

could not get wifi to work, but as only 1 night did not enquire

breakfast was wonderful

no telephone in room to contact reception, delay on room service once ordered lack of towels

the small bar didn't have good selection of beers

good private parking

private safe parking was an added bonus

staff, lovely decor in the bar & reception area, and a lovely little terrace to sit out if you wanted to enjoy

wifi signal poor . pillows poor but didnt ask for replacements would stay again

i got out of bed and it was the laundry being with taken away or delivered

no same day laundry on a saturday

green towel laundry policy, explained by notice was not followed by staff

distance out of town . messed up our laundry and taxi

fast wifi and very good spa in basement

room with a lovely view, partner ordered room service and meal delivered in 15mins which also was very nice,

location, the property, the staff how friendly they were, the ease of parking

easy parking

dining room good, room service excellent

and quiet stay, grounds were very nice, ev charging and ample parking