they were good to let us use the laundry cart when the other cart could not be found

extra facilities like laundry room was a nice touch

laundry facility was clean

it smelled like someone was smoking inside or someone was using weed

having a full kitchen was nice!

the laundry machines, makeup towel, staff

the guest laundry room was next to our room and late at night and early in the morning it was terribly loud

equipped with guest laundry, fitness center - but the treadmill was broken, which was ok because there s a

included free breakfast and a guest laundry room

on site laundry and pool

there's too much moisture and humidity near the guest laundry area

the parking lot lights on the sides of the building were often not on so i parked out front which made

booked this hotel because it was close to where are kids were playing softball this weekend

breakfast was excellent, staff was very friendly and the rooms were very clean

included as usual option in premier inn good parking field in front of the building pool even though always

convenient location and friendly service. i like the free laundry too.

parking lot

the rooms were spacious and bed was comfy. pool was perfect for the kids.

the pool and hot tub were very cold and the fitness center was under construction

loved the pool. clean and comfortable rooms. liked the marketplace.

it gave me a headache and my kids couldn’t fall asleep

breakfast was nothing to write home about, but it was pretty passable

there were toddlers and little kids in hot tun playing ball one day and the next they had speakers and loud

continential breakfast and your prices were high the pool was small as to many kids for our kids to enjoy

small pool and hot tub wasn't working

for such a nice place, we felt the pool fell short.

pool was small but my daughter loved it and i loved the hot tub

we waited the storm out in the laundry room until it was safe enough to go back to the 3rd floor

breakfast is good,the location is perfect

sister fell down the steps of the pool, my daughter did also

beds were relatively comfortable. pool was fun for the kids. breakfast was really good!!

like hot tub breakfast was good

location was good, close to many food places / laundry mat, we were there for 9 days

it was a place to rest after driving 11 hours. it is pet friendly. it served it's purpose.

thought laundry facility was kinda expensive $2

pet friendly

for a decent place to stay and that's worth your money staff is friendly rooms are clean free breakfast nice

room and was told they didn't have another room for us because we had service dogs and no other pet friendly

wonderful staff, very clean, extremely comfortable, great breakfast.

the guest laundry is getting a bit old. it still worked fine just looks used.

the washer and dryer in the laundry facility worked well

the pool was smaller then it looked in the pictures.

no wifi password offered, mattress was worn out

great breakfast grandkids had fun in the pool and the clean rooms.

good location. hot tub wasn t working. breakfast was a typical continental breakfast

thing that we didn't like a lot was the pool, bleach smell was way too strong, you could barely breath

close to venue. accommodated early check in.

pretty beds were so comfortable and the room was super big and spacious,so was the bathroom the pool was so warm

parking in rear was tight on sat

the lobby is very spacious. very nice sports bar and grill.

we could smell cigarettes even outside the casino as soon as you enter the hotel vicinity

we go for the casino and enjoyed that

the room service was a little spendy but well worth it

the pool an hot tub good eggs

main dryer in laundry room left black marks on some of our clothes.

t be back have to pay for all our laundry to be

parking near entrance upon arrival as well as after getting back from dinner

the parking lot wasn t plowed, there was a lot of snow to walk through.

the kids loved the indoor pool and the fountains were such a nice touch

was very good, and i especially appreciated having both a comfortable lounge area and an on-site laundry room

would appreciate a change machine in the laundry area.

the elevator and the washer in the laundry room need to be better taken care of.

the pool was excellent for the kids and we all loved the room!

it was super clean and rooms are newly remodeled. the gym was nice and service was good.

arrival we asked about the laundry facilities

breakfast was great and conveniently located to the casinos.

some kids running the hall at night.

we had our family there because we were flying out the next day and needed a shuttle

i also liked how they had a snack and drink bar with alcoholic beverages

much dirty, pool is dried out under maintenance the room was badly maintained

very clean and quiet. close to casino

no door on the bedroom of the suite. pool is smaller in personz

the staff was great, the pool was good for the kids, the view was beautiful.

also, the parking lot has a lot of traffic due to

plenty of fresh towel and laundry room with two each of washers and dryers

good fitness room and laundry room

rooms were a comfortable size, bathrooms and towels were clean. plenty of parking.

clean. nice location. pick up / trailer parking if lot is not full.

noisy ppl slamming doors kids running around

my laundry was taken out of the washer and thrown on the floor

laundry room needs help

in staff was rude (note: check out staff was friendly) room had a strong smell like laundry

no laundry room.

guest laundry not available

smell of marijuana was horrible, the homeless ppl were many and using the laundry room for their benefit, rooms

there was a large water puddle in the hallway by the laundry facility

breakfast and laundry facilities

the front desk staff gave me wrong information as to where laundry was, which led me on a wild goose chase to

laundry services were bad dryer wasn't working

i liked breakfast and the staff (both front desk and breakfast staff).

kids are going to be kids, i have a little boy

more variety of equipment in the fitness room, softer bed, maybe a pillow top

the coffee and breakfast was delicious

the pool was cold and the beds were a little uncomfortable.

my message sent that day about laundry services (10/12) on booking

it did have a laundry area which should be available with an indoor pool.

no laundry for guests.

laundry in the hotel

pet friendly

laundry on site.

my room was right next to the laundry room, utility room

breakfast area, pool, and laundry room

doors to laundry room were left open as were the employee break room which was not pleasant to view

my room smelled a bit musty, but i was near the laundry.

the desk staff were busy doing laundry or cleaning the floors instead of attending to the guests needs

i needed to do laundry rather badly

breakfast ended to early for us because we run slow do to me being disabled

close to the casinos and restaurants. good parking,. small room, but good for the price!

we loved the pool, staff, breakfast , close parking, room was clean and the beds were comfy...

this hotel had guest laundry as well, however i didn't need to use it

no dirty laundry bags

best extended stay hotels around the council bluffs/omaha areas and for the price and includes a pool you

the rooms were spacious and loved the kitchen!

we didn t use the kitchen as we were there for only two nights when we stay longer it is a big plus

parking area a little limited as far as closeness

need more parking

i have some dietary restrictions, so the great selection for breakfast was a big deal to me

staff was nice. not pet friendly, but since i have a service dog, we were accepted.

parking a little limited as far as closeness.

we loved the fact that there is a laundry room and the proximity to restaurants and coffee shop was ideal for

laundry door didnt work

more security in the parking lot.

that was a big bummer for my kids

pool was open and used by several guests, included a chair for disabled to enter the pool with

their laundry hasn't worked in a while and their web site leads on as if it's operational

was super friendly, room was very nice and clean, thankful the breakfast was still open as others have remained

weekend breakfast was good

we had been assigned a pet friendly so he initiated changing us to a non pet room without us even asking

fitness room equipment not working well and pool and spa closed for painting

only irritating thing was when i asked for $6 dollars in quarters to do my laundry an told they can only give

i take my laundry and just chill

and the laundry only had 1 spare pillow to borrow

laundry room, only take quarters but the office does not provide them and there is no moner changer

room was above the laundry room and the washer was very loud keeping us up at knight

a laundry facility was onsite

small pool

there were lots of kids running late at night

small pool size. needs better coffee maker in room.

have really no complaints, everything was good, the staff were friendly there breakfast was good,the rooms were

location, laundry room

and not too far from stores restaurants and a laundromat (hey have laundry at the hotel for guest we just chose

the price of the laundry..

laundry perfect

pet friendly without an extra charge

there was an operational indoor pool ,laundry facilities & an ok breakfast

laundry room was locked still in the morning. unlocked around 1015am and checkout is 1100am

thank you for a wonderful stay, i even did laundry there

was so nice, breakfast was great

pool was a bit small for hotel size i thought.

distance from parking

no room service 1 restaurant no coffee shop casino was filthy

easy ck in, parking near by

we called room service for more but a guest shouldn t have to do that

plenty of parking for trailers & trucks

50 and my laundry weren t even dry (half a load)

plugs around the kitchen counter did not work

bugs crawled to kids which is really creepy and annoying

great location, nice pool, firepit and grill. loved the bed and the kitchen.

bugs crawled to kids which is really creepy and annoying

be better if front desk can help to exchange the coin (for laundry machine)

i loved having laundry facilities on our floor as well

coin laundry facility in the hotel

issues with crazy fan noise outside by parking garage

wish the pool had a hot tub

no laundry.

no laundry facility

candy bar and latte

breakfast was very well done based on the covid limitations

gym equipment was faulty and functioned inconsistently

of trash and laundry were in the hallways when we checked in and were still there when we checked out the next

the smell of laundry that had been sitting, staining in the toilet

hotel billed us for both valet and self park each of all 3 days and also charged for valet laundry for 2

wish someone would have explained the laundry protocol

trouble with the laundry app, wish i had understood i could use a credit card without using the app

it sounded as if i was sleeping in the room next to a laundry room with a dryer running in it all night

the food at the bar was great and the location was close to the old market

there were no napkins, tissues, etc in the kitchen area

gym was closed even though it was advertised

pet-friendliness + toiletry brand + decor + friendliness of staff + restaurant/bar on-site +

fitness room had only 2 treadmills, one of which did not have a working tv, which i need to get me

i love the tea tree shampoo, large parking lot, soft bed and sheets, and i completely forgot there were screaming

the 2nd night there was a lot of noise from kids and at 11:00 quiet

would have liked disney channel or something more for kids to watch

swimming pool

was disappointed that guest laundry was not working

price, distance to omaha zoo, breakfast variety, fridge/ microwaves in room, laundry

there was also this lady but i forgot her name that kindly directed me about the laundry and was a kind soul

room, updated room (except for bed linens, which could really use an update), ice machine, laundry room, excellent

laundry facilities clean and cheap

was spacious, beds were comfortable, it was very clean, they had an indoor pool, great location, laundry on site

breakfast, comfortable beds, laundry facilities, seperate sitting area and coffee available 24/7

room was great! pool and hot tub were fun for the kids!

kids loved pool and we loved got tub

large room, comfortable beds, reasonable pet fee and pet area

filthy, looked as if they hadn't been vacuumed in months, there were piles of dirty sheets and laundry still

it's definitely more so for adults and not so much kids/families

ice had to be delivered by room service and was not very timely

cable was not available nor was the wifi

finally after calling the kitchen/room service some one answered

breakfast was good, laundry price was higher than i expected. overall stay was good

liked the cleanliness, the pool, laundry area, free breakfast, and there was a cook who was extremely helpful

was so helpful and friendly even though one employee forgot to order my shuttle the gm stepped up and ordered

arriving we called the hotel for the shuttle and had a very uncooperative, rude conversation with a night staff

i booked it in part because it had an airport shuttle but unfortunately it doesn't start until 6am

housekeeping - laundry

was clean, relatively quiet with good facilities (pool, gym, laundry and shuttle services) and helpful staff

our teen girls asked about a hot tub in the pool area

lots of games to keep the kids busy in the lobby

kids are football and basketball players and we loved the fact that they could get their workout

the young man at the bar was outgoing and so nice, also the doormen were courteous and friendly

we loved the rooftop bar and the restaurant

very well decorated and laid out. roof top bar is sweet. rooms are awesome. very good food

the bar vibe was fun and lively

short-staffed due to covid, the staff is very attentive, the food is excellent and the rooftop bar is excellent

the pool! the beds! the food! it was all incredible.

pool, hot tub and top of the line gym

it was nice to enjoy breakfast and dinner on the balcony

it can be challenging to find a spot at the pool. guests start saving seats early in the morning

it had a great restaurant too that we enjoyed breakfast at

generous laundry facilities

i ended up buy snacks from front desk mutiple times because of my kids

big breakfast with large dining area

location, staff, room, breakfast, gym, it was all excellent.

rooms, comfortable, helpful staff, free shuttle up to 3 miles including airport

the extra $50 charge for our pet. no discount on this for members.

we love the pool and hot tub and the breakfast is great

the breakfast was very good and the tables and dispensing areas were clean and tidy

the pool was closed due to covid

was shocked at the $50 pet fee for one night. this was not disclosed on booking.

and complimentary laundry

had to pay for coffee and the shuttle driver didn’t show up and nobody noticed until i raised the wuestion

no breakfast included and the bar is just a few seats at a counter and was unattended.

the breakfast sandwiches and the bar were amazing. the location was perfect for our plans.

had to wait over 30 minutes to get picked up at the airport by the airport shuttle.

there was not a laundry bag in the room

as well as dirty laundry laying around from previous

swimming pool was very cold and no hot tub

clean rooms, the friendly and helpful service, parking, the pool/hot tub and the awesome breakfast in the morning

a maid knocked on our door at 0900 to ask if we wanted room service, even though we stayed only one night

also, a vending machine for things like laundry soap, alka-seltzer, rubbing alcohol

loved the shuttle into the downtown old market - very convenient!

a shuttle would also be great

shuttle to and from a 3 mile radius

gym

the kitchen

filthy room, shady characters hanging around the entrance and parking lot.

no dishes or utensils in kitchenette

could have a little bit larger parking lot for the size of your building

parking space yellow strips very hard to see

was dirty, could hear staff talking real loud in laundry room behind our room

was told would cost me 25 dollars cops out there everymight to break up fights and woman raped in laundry

smelled funny ash trays in a non smoking

parking lot was covered in ice and very slippery

no wifi in rooms , dirty property outside

they did not say anything about the building such as where to find the gym, laundry, breakfast area, etc

location was great! nice pool

staff were friendly and helpful. airport shuttle was very convenient. great location.

the free shuttle was so nice

very friendly staff. great food. very clean lobby area and bar area

two days in a row i asked for change for laundry and was told they didnt have any quarters

breakfast was great, the on-site laundry, the gym, they were all great amenities

24 hr gym, great continental breakfast, clean room with everything i needed.

breakfast was cold

liked the layout of the room, the mini-kitchen, the closeness of a grocery store, and the general feel of the

laundry facilities could have accepted cards or tap to pay would have been nice

hotel has guest laundry facilities however the machines take quarters but the front desk doesn't have any and

the breakfast was very good

hotel with great parking area in a great location

isolated event of parking lot maintenance so parking was crazy. usually not a issue.

too many kids in the pool. p

with bar and snack service pool-side, it's great

room service during breakfast was a perfect 10

the fitness center

room wish they can put at least 6 bottles of water in the mini fridge instead of having to call room service

the staff was great, the laundry facilities were never busy, overall i would stay here again

spacious, clean room. loved the kitchenette.

like the fact that it was clean and fit out families needs with the kitchenette

it's right off the highway and affordable with a kitchenette

the room was clean and neat. excellent parking.

front desk staff down to the laundry personnel were very helpful

needs a guest laundry so you can dry your swim clothes after enjoying the pool

was pet friendly, offered a really good complementary breakfast, room was clean, beds were comfortable,

the pool area was very nice! breakfast was great! and plenty of parking space.

loved the breakfast and the happy hour that they did! great place to stay with kids!

breakfast was the only thing i could say was not bad but some meat could be added

the excellent room is very clean and modern with everything you need from kitchen items to the basics for

the kitchen area (which has the chicest bowls i've ever used and wish i had gotten the brand off the

breakfast was wonderful!

the pool area was also nice and clean, but water was chilly according to the kids

big room and had laundry room

i later learned it was several staff members working in a laundry or storage closet

they charged $75 for a pet fee which is a very high fee

nothing negative to say except no waffles or pancakes for breakfast. breakfast was good though.

t like noises in hallways we were tight by elevator room next to us had kids slamming doors all

had a major water leak coming from the laundry area into the hall by the lobby--definitely a hazard

no business center and they have coin op laundry but no supplies to buy.

pet friendly, nice breakfast

they have a nice gym and swimming

size rooms, comfortable beds, comfortable towels, coffee available anytime, breakfast was available at usual

desk person was not polite he did not say hi he just look for a room in front of laundry, so sad they would not

i did not do room service

every day and night there was room service from other rooms sitting out on the hallway floor

some $30 random deposit$50 pet fee should be refundable if your pet doesn't destroy or potty in the room which

i love the room service availability, parking available and access in and out of the parking garage

friendly and hard working staff doing the front desk work, laundry and maid service.

hallways were a mess with laundry and trash still at 4:00 pm

kids running hallways up to 11:00 at night - would have liked a continental breakfast.

check in ,friendly staff, angela in the bar exceptional

they did not have free continental breakfast.

in the laundry room didn't work well and when complained that after 2 dryer cycles the clothes were still

and everything so nice, free laundry for hotel guests and nice breakfast and swimming

great staff rooms breakfast and pool. free laundry for hotel guests

i love staying here, they alot of extra amenities. free laundry

free guest laundry

is plenty of parking

smoking room smelled like smoke

people doing drugs in parking lot

was to have a smoking room they gave me a non smoking

if you're happy with simple & inexpensive, plus bringing the pet(s).... this is a good choice

i think they may have been having trouble with their laundry as they were lacking clean towels too

it would ve been great to have a plastic laundry bag to transport home wet swimsuits

clean comfy beds, pool gym and laundry room were open

flooring instead of carpet; good mattresses; cool lighting(says my grandson); nice towels; pool was clean (but

excellent gym

i also like the laundry room being each floor and you have to use the room key to get in, but the cost is $4

trash and laundry were left in the hallway all day, until that evening

i liked the front store area had laundry soap and dryer sheets in small batches

being a cashless location yet expecting people to have nearly $6 in quarters per load of laundry is unreasonable

shuttle service to nerby places excellent

to the pool area and there were about 10 kids 4-8 years old and out of control and screaming bloody murder at

was a large group gathering in the lobby with at least a dozen school-aged kids who refused to wear masks inspite

ve stayed here about 8 different times over the last 6 months and it s always amazing and the kids love it

my kids were disappointed that there wasn t a waffle maker.

the carpet in the room had clearly not been vacuumed previously a few items left behind by other guests

guest laundry at one machine.

i just emailed yall my address i left a few clothes in the plastic laundry bag in my room#344

ice maker on our floor wasn't working, the guest laundry rooms were disheveled

arrival there were large piles of dirty hotel laundry in a maintenance room that were spilling out into the

we were moved up a level but it was above the laundry/utilities room so we could hear loud metal banging

gym, location , soft carpet in room, fridge in room, i interacted with friendly staff, laundry dryer was nice

breakfast ended early and could have been a little better.

cleanliness, comfortable bed, quiet room, decent breakfast

we really enjoyed our suite and the pool

gym is very sparse, three treadmills

breakfast and evening social were great laundry facilities were clean

we needed laundry facilities

breakfast was excellent, coffee in lobby all day/night, printer/computer for guest use and cheap laundry room

laundry

i couldn't find the laundry area that was shown in the pictures even after i asked the desk for directions

laundry was not working

i had to get up early the next day and find a laundry mat to dry my clothes

the laundry area really needed a good cleaning

bathroom- mold in shower, needs updating, had to be buzzed in to get to lobby, broken window in laundry/ice

my room was all the way at the end, so there is no good wifi connection

the guest laundry was definitely a plus

the pool area was a bit too hot for my liking it other than that everything was fine

it also made a lot of noise being opened so when my husband was sleeping and my kids from another room needed

i also appreciated how clean the breakfast area was

being told pool is out for weekend but then open the pool up when a bus load of kids came in

pool was less than desirable, we ended up not using it during our stay

pool closed

used a wifi password rather than name and room

typical continental breakfast.

no bananas at breakfast but plenty other things to eat.

the pool was down but there wasn't a sign on the door so we tried to go swimming and realized the pool

clean rooms, well designed. clean fitness center.

the pool was small compared to other hotels i've stayed at.

secondly, 2 of the 5 machines in the fitness center were out of order

the breakfast left a little to be desired

i like how quiet it is and peaceful. the free laundry is a bonus.

shower and was given 3 as the hotel had no clean towels and housekeeping was not available to do laundry

like home than a motel and having a kitchen is great indoor pool is a plus along with the free laundry and tasty

free onsite laundry was also a nice touch

or plastic bags available for dirty laundry/trash

guest laundry room out of commission as well

wasn't available one of the days we stayed and laundry room service was not available at the moment of our stay

the staff was great. the value was good. the whole hotel very clean. laundry was inexpensive.

the hotel had a laundry with a washing machine and dryer though it was out of order while i was there

parking lot was a bit rocky and lots of puddles. needed to be paved.

short staffed and dirty laundry left in hallways

be made, five of the six pillows lacked pillowcases (which was remedied following a trip to the laundry room

hallway by, what looked like any room that had been occupied the night before, and no one from laundry had picked

which i had to get laundry and trash and help make the bed

housekeeping was still there at 8pm with laundry lying in the hallway

pet friendly and lots of families

i liked convenience of location & the pet walking area. nice lights to park my car under.

there was no breakfast. the shower was great.

room showed signs of negligent pet owners

no breakfast. no hot water in the shower, but didn't know that until morning of checkout.

the laundry service was out of order too

wifi never worked

were uncomfortable and the common areas smelled like pot kids smoking pit right outside the

the pool was nice i just wish it was a little more shallow for the younger kids.

the food served at breakfast was under cooked.

kitchenette was nice and laundry facilities available on site, perfect for any extended stay.

were 2 broken dryers in their laundry room so it took awhile to dry items that i washed

interesting layout. kitchen

was nice to have a separate “living room” and kitchen

supplied kitchen, large work area, large closet, etc

i like the female front desk girl and 3 cleaning/laundry ladies.

laundry and drier on site but no detergent available for sale

staff was friendly. the remodel was decent. pet friendly which was really nice.

couldn't get the wifi to work

were very basic, rusty metal, torn shower curtain, hard thin towels, lingering smoke and pet smell, barking dogs