no hot water, sink clogged, no wifi, not enough towels or mats, bed linens dirty...

breakfast was ok. decorations are very good.

parking is free and right across in a locked lot. super pleasant customer service.

the parking lot of the hotel is before the hotel, and not clearly marked, so we went around the square

good taste, too small portions and too expensive the water anywhere is too hot, swimming pool or in the shower

full spa service

the facilities are incredible, restaurant is good and the spa is great.

springs thermal pool was awesome! the suite is huge, from the restaurant food and staff great.

just hanging out by the pool and getting a massage

breakfast was included and they have a 24 hr coffee self service.

was happy with the breakfast, which starts at 5:45 am, and very glad to have a private parking lot with security

clean well run with a nice pool

the gym was surprisingly nice

quiet, safe, cold ac, hot water , easy safe parking and an awesome breakfast

t able to have the breakfast because it finishes very early in the day and the pool was super cold

were traveling to pick up a new puppy so we appreciated the pet policy

the time to service the breakfast could be improved

i wasn't aware when booking that, while pets are welcome, there is a significant pet fee.

my kids enjoyed the pool

i loved the free breakfast

breakfast was excellente

nice walk, good gym room, nice breakfast, very polite personnel

nice walk, good gym room, nice breakfast, very polite personnel

breakfast was very good big room

modern hotel, uncomplicated use of the gym facilities

cleaness and facilities (included the gym)

very good breakfast

clean, good location,breakfast excellent

the only little issue we had was with the parking, don't loose your ticket!

room and gym

breakfast was amazing

decent breakfast buffet, and although doesn t have own kitchen for room service there about 6 different restaurants

didn t stay for breakfast this time as early flight , but highly recommended

the pool was dirty at start and the air conditioning doesn't work.

garden and the pool for the children

liked the parking right outside the room, the staff was friendky, we were only using the hotel for sleeping

the pool was not in service

late afternoon to rest for the next day and it was good for resting, i like the fact the car is parking right

although breakfast is great avoid the coffee it is awful

i took advantage of the buffet breakfast each morning before going to conferences

nice; from turning up the volume at the lobby so we could watch an nfl game, to delivering our room service

from room service wasn t the best and a bit pricey, but it was nice to have the option available

room service was a little pricey

no breakfast included

app had a price for breakfast, lunch , and dinner the hotel charge more than the app

great breakfast

was no water available at the gym

the buffet breakfast was delicious

it was an inexpensive hotel in celaya with free parking!

also, the gym s treadmill was excellent

rooms, access to the laundry machine like at home

gym is a trash

pool, great gym, a real asset for a busy travel schedule

room is spacious, bed is comfortable, breakfast is great, pool warm, definitely would stay again

the pool was nice

was a bit of trouble as there is a gate for parking so i was not taken to the front door

breakfast not really good because during my 5 days it was only scramble eggs, beans salsa and

hotel for a short stay, it has necessary for a good rest, breakfast included, a super market next door if you

breakfast was very cold and simple and no variety

wifi was also really bad and did not work the time we were in the room/hotel and worked only in

the wifi not

the staff didn't give us remote controls for the tv and the wifi password

in the pool was cold no wifi broken fridge broken bath top tv didn t work when we got there room service took

the pool was not available for guests as there was a private party taking place that evening

enough water in the room, limited option of breakfast and stairs not available instead of

the morning breakfast.

modern facilities, great breakfast

is a soriana grocery store across the parking lot

entrance to parking lot was very confusing to me and multiple uber drivers 2

requested birthday decorations for the room, asked if we could swim at the pool, there's no heater active and

pool was very small

as nice as the hilton garden inns i frequent, dirty carpet, small pool, not the best location, and shower pressure

covered parking was dark and without direct access to the hotel.

clean and spacious room. good buffet breakfast. free parking.

we also requested laundry service and we asked multiple times about the pricing

loved the pool, the external decor and plantings.

the swimming pool was amazing. rita kept my room immaculate.

pool

pool service is really bad

found the policies with the use of the laundry machine a strange

30 in the morning on sunday in the hotel laundry room near our room

include breakfast

given a table for breakfast and then gave it to somebody else, even when there was a dish with fruit and coffee

facilities and rooms with huge meeting areas in the bar and restaurant

the selection of breakfast

hotel is quite new and has an interesting parking lot so that is fits one car per room, although being small

i like fresh fruit in the breakfast

breakfast room is very small

pool is awesome, rooms very clean and modern decor.breakfast is full buffet highly recommend

very nice staff. the food at restaurant was good. and they have a gym.

my reservation included breakfast & options were tasty and varied

area of the swimming pool needs some maintenance

to main roads to and out of the city, room equipment good, the breakfast buffet was very

the pool was cleaned at 9am, so if you want to swim earlier you will do it in a dirty one

the food, the laundry service and good price

outstanding things: excellent, fast, and reliable wi-fi, and the daily breakfast buffet, with both hot and cold

hot breakfast staff service

we did not have breakfast. the rooms are quiet. plenty hot water.

breakfast was super, lots of choices even roast pork and broccoli

good restaurant food, nice pool, comfortable bed & shower. loved the food room service.

great property and pool, garden. staff super friendly and efficient. really enjoyed my stay.

there was not freezer in my room is always good mainly with kids

the pool was amazing - warm water - and my kids loved it

parking lot in a garage free of charge

doing laundry is free and they even gave us detergent and fabric softener

it offered many amenities such as a gym and laundry room which were in good condition and not something often

laundry was free

i like that they have laundry that you can use, and give a one free laundry pod

laundry on site saves time and money

the parking was underground very accessible breakfast was good and staff was very polite.

the breakfast was a bit pool.

breakfast was fine but not memorable.

the breakfast was perfect to start the day!!!

breakfast was not good

it was clean and pet friendly

pet friendly

friendly pet

position, breakfast

the breakfast was delicious. thank you.

nice location and you can bring your pet. nuce bug garden and a warm pool.

no breakfast included weak wifi signal

didn t have any rooms available, so i had to fix my hair, put on my make-up and dress up at the gym

was superb, the only negative point was the pool which is very very small and mostly for kids

we were so happy to have a pet friendly hotel with lots of space to walk them

rooms, good wifi, friendly staff, great pool area that is very well maintained

the swimming pool is not heated so we did not swim; disappointing

rooms, good wifi, friendly staff, great pool area that is very well maintained

hotel has a very good location if you travel by car: it is easy to find it, there is enough parking space and

the rooms were clean and comfortable, breakfast tasty and pool nice.

clean, nice, good breakfast included.

check in and safe parking

the pool and i didn t get that i had a dirty old room small bed and the view towards the parking

pool was cold

breakfast was ok

wifi was good and a simple breakfast is included. pruce was a little too high i think.

they don't have room service

valet parking entrance to the hotel reception location restaurant location

with us, they would not allow her to be in the room with us, she had to stay in the underground parking lot

- quick check-in and queck-out - valet parking - quiet hotel

great gym facilities

it equipped coffee maker and refrigerator in the room and has also gym and restaurants,which one of them seemed

room service is pretty slow, i had to call a couple of times and the price tag on the menu seems to

the food for room service took too long

safe parking

great price, modern rooms, clean, parking, good breakfast

also, i didn't use the pool because it's located through a restaurant door with fogged glass midway from the

the pool wasn t warm.

nice indoor pool

the parking, the rooms size , the cleanliness, the staff .

great staff , parking and pool. great value for our stay

usa main hotel chains but way above in courteous service and excellent breakfast and restaurant room service

the pool area is nice but the pool itself wasn t very clean

great bed, big tv, secure parking lot, and friendly staff

the staff was helpful and the parking was huge

the bed was comfy and the pool was a nice touch

the wifi did not work at all and the staff could not offer me a new room with working wifi because the

comfortable accommodation with good parking and restaurant and bar

the pool & the service of the personnel, they were very kind with my family.

7 pool chairs are a joke

rooms, nice location, easy to reach, good parking place

great location, plenty of parking space and very friendly staff

breakfast always attracts lots of people, i guess this can't be helped since it's included with the

very good breakfast

breakfast and staff

removed the breakfast like 5 minutes earlier and we weren't able to eat something there

cold, noisy, small. tv: bad image quality and no sap option. breakfast included

quiet, safe, cold ac, hot water , easy safe parking and an awesome breakfast

breakfast included

very well set up, clean, comfortable and nice breakfast buffet

quiet, safe, cold ac, hot water , easy safe parking and an awesome breakfast

great location, super secure parking in the interior of the hotel

great location and fantastic staff. i had zero problems with the wifi

excellent location, free parking, spacious room, good value for money

as the place has a lot of character, is close to main squares but on quiet street and has its own parking, which

hot water with good pressure, good wifi and daily service

there were occasional disruptions with the wifi signal, but nothing terrible

the hotel is pet-friendly, and even though we didn't have a pet, it's nice to know that they are welcome

the backyard has a small pool and tables, background music creates a relaxing atmosphere and it's never loud

my windows were looking to the pool/breakfast area and woke up to hearing people talk.

we loved having the pool each day

the pool is small but perfect for cooling off in the afternoon

we had many( wine glasses,wine,ice, laundry services , dining, etc)

the wifi was useless in the room

the parking is not at the hotel but it has valet parking

the wifi did not reach the 4th floor where i was at.

wifi signal was very poor or none , this mignt be due to the fact that the walls are very thick

very cute patio and design good wifi outside the room very nice & friendly staff

also the wifi was iffy

also the wifi didn t work at times

beds are stiff, short and not so comfortable. barely any wifi in room 107.

the wifi service would fade fade from time to time. there was a drainage problem in the shower.

never got wifi to really work

rooms arranged along a series of courtyards into the block, with breakfast tables in the courtyards

breakfast was excellent each morning

bed, great quality linens, towels, bath products(spa level products)

the honor bar was a nice offering for a late night craving but no energy to go out

there is no room service

no wifi in the room

wifi didn't work at the room, no water pressure at the sonk

no breakfast offered no coffee, kitchen closed

* wifi * staff- from the afternoon, not reliable

some work done while i was there including a zoom call so it was important for me to have good wifi and it worked

the wifi worked well, both reliable and fast

wifi and parking

wifi was a bit slow on day one but got better the next days

strong wifi and hot shower

the breakfast was promptly served at the designated time, and it was really good and filling

the breakfast included was delicious but mostly the owners were so kind and helpful and really made our

breakfast with fruit, main course, fresh orange juice and excellent fresh coffee

the wifi barely worked at night

breakfast each morning was good

internet, no laundry service

weak wifi

had breakfast, my daughter and i ordered chilaquiles, she had queretaro style and i had green sauce

wifi wasn't always the best connection, but certainly not horrible.

the breakfast is very good, with pastries, fresh fruit and eggs of your choice, all included with your

to have a small food court and a wing restaurant across the small parking lot

breakfast at 6 am vs 6:30 would have helped me.

gym equipment not maintained well, both treadmill were under maintenance

breakfast could be better

bed was comfortable. staff at breakfast was outstanding

parking , staff, and restaurant

the parking space is not enough and you might need to park your car on the street

parking was kind of difficult

room service and it's food... delicious!!!

parking lot is very small

i enjoyed the breakfast in the restaurant

it is super close to the city center, it has safe parking, room is super well equipped and the service the

free parking (there are limited spaces), nice housekeepers, good location.

and parking was available onsite

design of the parking lot is a bit strange