no laundry avalaible the weekend and gym too busy (so not accessible)

laundry prices were astronomical but fortunately there is a lavanderia next door that charges 11e

no noise in our room even though close to the pool

this includes dining room staff, bar staff, entertainment and reception

maybe wifi could be secure instead of open.

sent some laundry off to be pressed before a wedding i was attending 26 hours later

room key was temperamental and the qr code for the room service menu was not in the room

breakfast great, staff were very attentive and helpful as solved all my problems all the meals on

the bar in the evening was relaxing and our room very comfortable

beach in front of the property is very rocky and not possible to get in the sea with kids, misleadingly there

she was working the front desk, then we would see her in the laundry, helping with the restaurant, etc

breakfast amazing

perfect great breakfast

breakfast was very very good

beautiful terrace and pool

we paid for laundry service and they ironed and folded everything and brought it to our room

a pool would have been the icing on the cake.

the kitchen was well equipped and the walk in shower was excellent

fantastic breakfast selection

hotel was better than i expected the room ,staff , breakfast,location was excellent i cannot say enough the

with closed in balcony which actually suited us my sister had an open balcony overlooking sea and pool which

needed more shade parasols at pool

lovely location. staff very friendly. lovely pool. very good evening meal.

nice pool, friendly staff, ample parking, supermarket close

the place is nice and also the room, pool and restaurant delicious

plunge pool was perfect to cool off after a hot day

the plunge pool came in very handy in the intense heat keyless entry was a good idea, to save carrying keys

great location, well equipped kitchen area, very clean

area near the pool isn t spacious but it s not an issue , sometime it feels like the whole place is yours

and cozy, a small kitchen yet multifunctional, convenient access to the hotel and room without a key or card,

was absolutely fantastic , room , food , everything , costs for room and laundry all perfect we had a small

the pool was just what we needed after a long drive

embraces its olive pressing history a wonderful spanish experience with great staff and lovely pool restaurant

hot breakfast choice (bacon and eggs) were kept in heated dishes but weren t hot enough.

parking for car

wifi wasn t working well and we could not get a signal in the room, only in the reception area

location, breakfast, speedy wifi

wish the cost of the pet per night was cheaper

could not get coffee until 1730 when bar is opened.

nice bar area on terrace

resepsion had bar with cold beer

understandably the restaurant and bar facilities were very minimal during the current situation

location excellent the bar was clean and excellent views to the

expensive, no breakfast, no mini bar in the bedroom and unhelpful staff.

use the breakfast facilities, although when we did go to the bar area the lady didn't seem very welcoming so we

the spaces are cozy and the team was very friendly and helpful

excellent parking, staff were very good, laundry service was super fast very good

do it yourself laundry which we were most appreciative of

i was expecting a bigger gym

it has a cozy gym, basement and rooftop swimming pools, game area, themed buffets, live music and dancing

a special thank you to faran in the bar who kept the cocktails coming and was so friendly and professional

the view was gorgeous and the tortilla served at the reception bar was the best

excellent customer service by manager, room facility, pool, breakfast.

breakfast was croissants ham cheese boiled eggs delicious cake orange juice and nice coffee staff

no charge for the indoor pool

there s a nice pool and convenient parking

spa was close, swimming pool was close, gym was closed

cleanliness of the room, its fixtures and fittings and the beautiful view of the pool and garden area really

it would of been nice had there been some entertainment in the main bar in the evening

too many broken sun beds, entertainment poor, especially kids entertainment.

the spa was excellent

excellent value for money. great central location. wifi good and free. british tv channels.

location swimming pool

the breakfast had a good choice of hot and cold food which was constantly being replenished

hotel is conveniently situated close to bars, restaurants and shops

would benefit from having a wee snack bar for when lying at the pool.

great breakfast, great outside pool, inside pool for money

spa was overrated

whirlpool bath in the room did not work properly the 24h room service was not efficient, the dinner was not

inside pool only for 20 with spa, parking 15 (but free street parking available)

great breakfast, great outside pool, inside pool for money

is a great hotel for families, the water park is perfect for all ages and a brilliant addition

enough parking place for all guest, weak wifi, irregularity of cleaning service and organization of night shows

at the bar, tables were not distanced and the bar staff were allowing in one instance 17 people to sit

the kids loved the waterpark

the entertainment was great each night (but very very loud with small kids trying to sleep)

each block has a laundry facilities but some of them don't work ,or out of use

location for family with kids,lots of things to do for the kids ,the pools were clean,food was good and varied

gaming experience quite short at 30 mins main pool access could be more wheelchair friendly car parking expensive

great pool area, everything very clean

kids constantly entertained with movies games and treats

power excellent and hot, free car park opposite, near to a number of shops and food outlets, free wifi, english

99, great location, not too bad for parking

ke stone) hard beds with weird thin covers

free parking

nice central location in beautiful polop with free car parking just across the road

hotel is nice and the spa is great

they could knock on our door waking us up at 9am we would rush out to breakfast with our pool stuff and returning

excellent selection of food at both breakfast and evening meal which was of a very good quality and well cooked

the kids weren't able to use the indoor swimming pool and the outdoors one weren't heated at all so

nice pool area

no room service

the only down side was the chairs outside the room, in the bar, restaurant and roof top bar were very uncomfortable

spacious with added luxuries such as the lighting, the staff were very friendly and helpful, the breakfast was

the salad bar in the evening had a good selection

spent weekend alone with my kids and throughly enjoyed the peace

me and my partner liked the roof top pool the views were fantastic very relaxing

property is situated in a great location , near to the benidorm palace and a selection of lovely bars and

room very comfortable beds and fab veiw over the pool lovely warm indoor pool and enjoyed the spa and excellent

spa, gymnasium, padel boarding

were told that the roof top swimming pool was closed as it was now their winter season

the swimming pool is large and was very clean on our visit

the general areas around the hotel are in good order,the lounge area is huge and a well-stocked bar at the end

in this day and age to charge for wifi in hotels is a little stingy!

food choice was excellent room service (change of sheets etc) 5

clean hotel, good facilities, especially the gym

handing over 20 deposit for two pool towels and a 2 laundry fee is a big cheeky

staff friendly spa breakfast

time waiting to have wifi sorted..took 3 days as?wifi not functionin

information on booking spa at reception

we were also given complimentary tickets to the spa circuit

the towels looked like they' d done a few too many trips to the laundry.

the room doesn't have an iron and ironing board so put some clothes into the laundry service for ironing and

my 3 years old had a lot of fun with them at kids club, mini disco, christmas event, and that was more than

location cleanliness was high standard staff was made professional service nice and big outdoor pool

gym good, pool good, massage crap

location ,not far from the restaurants and bars,comfy beds ,great staff,all so helpful and friendly

the staff were sooo nice and friendly and the pool area was perfect

breakfast was the best , couldn t complain

selection of kids choices

very clean, excellent staff, great entertainment, great beds, bedding . fantastic breakfast.

were completely done over by the laundry service, we had a small bag of cloths washed and they gave us an 8

awesome hotel with a great bar and pool. just a stone throw away from the main strip

takes you down to the beach, every 20 mins the evening buffet style food is stunning too bar prices are

gym - pool - breakfast - everything

a little bit out of town and no room service

and if there is laundry service would you kindly mention that on web page

only complaint was no free wifi

breakfast was great and lots of choice

very good choice of hot and cold breakfast

only thing i would complain about is the food it was cold we only had breakfast but eggs, bacon etc was not hot

gone down a bit and now the hotel is charging to use gym and indoor pool which i have never had to pay

room service very poor with little or no cleaning

the crabbit bar staff

use of the spa was very expensive at 15 euros per person and the spa and sauna were not even

it was just brilliant one bar staff at the pool bar was a bitt crabbit over all was good

no atm available. laundry was expensive

the hotel had many amenities like, a gym/self laundry room, the swimming pool area was

the gym ( although it could be updated) the self laundry good selection of food

there was a gym, a nice pool area and laundry

stuff wasn't friendly at all , it felt like the place is dead , we forget our clothes in the laundry during the

check out is at 10am and the open the pool at 10am, very uncomfortable

great place for kids lots of entertainment

with massive 20kg suitcase and bags pushing a special needs child in her buggy and 3 small kids in tow to sort

the bar and restaurant staff were friendly

great place for kids lots of entertainment

next to reception, you ll find a laundry room, an atm, luggage storage, and tour agency representatives

a lot of the slides etc are for kids over 120cm

lots to do with the zoo and waterpark and the kids

than usual, although, equally there were much less guests than normal - check in process slow breakfast service

a lot of the slides etc are for kids over 120cm

was spot in, always beds available by the pool, food was great and so many choices each night, drinks very

nice pool area with bar close and good

could play better music at pool

a while for the sun to hit the pool area but thats no fault on the hotel, wish the pool bar would have opened

location nice size pool good facilities would not hesitate coming back to this hotel next

both our phones easily connected to wifi in bars

of smirnoff ice @ over 4 euros one small bottle does seem out of order, given that all other bar prices are so

lovely buffet breakfast

good hotel, great location, great breakfast

cleanliness and bar area. good entertainment every evening

great location, good family feel. spacious room, cleaned daily. excellent breakfast buffet.

superb breakfast, very nice food, lovely staff, perfect pool for kids and good entertiment during the day and

room service was horrendous

loved the pool , the bar next to the pool and the rooms were great too

the best breakfast!!!

the apts and bed laundry are immaculate the soft furnishings give off a dirty greasy smell pillows could do with

only one small smoking area

the swimming pool was overcrowded - the hotel too big for the amount of swimming pool use!

beer at pool bar was vile

location. wheelchair room in the ocado. breakfast very good. very clean.

cost of the laundry,you pay per item which i didn t know about and it cost me 100

laundry service not available at weekends so plan before

was no laundry room with a iron or iron board to iron your clothes before you go out but you could get a

we were offered a free spa and a free breakfast, we were

adequate for a restful sleep for adults, painful positions to recover from maybe adequate for kids, but not

staff, comfortable seats and food at outside bar were excellent

it s location adults only

lastly, was a little disappointed to discover that the spa wasn't actually in the hotel perhaps i didn't read

seating in bar area in reception.

so clean, powerful shower, comfortable beds, friendly staff, excellent breakfast, location!

location, quality of food and pool area

the food was also perfect there were no faults with the food or the room, it had a fantastic pool

having to walk through bar area from the pool to lifts

great food at breakfast

great location and excellent value for money. spotlessly clean and great breakfast selection.

not much choice in music around the pool area. sounded like a boring restraunt at times.

bar with music is fab downstairs

room service cleaned everyday and new clean fresh towels

pool bar wasn t open and no music around the pool area

wifi intermittent in room and only worked properly the first day i was there.

, room on the small side but only used for sleep free safe in room which was good and the bar area and staff

food was very good in the restaurant - breakfast in particular

was very disappointing evening entertainment enjoyable reception staff efficient and very helpful bar staff

will ask for pool side of hotel next time it was slightly noisey

the breakfast was excellent

took forever made to wear a cap in spa no hair dryer in room although for 10 euro deposit you can get

the breakfast is excellent with buck’s fizz if you want it hot and cold choices toast, yogurts

breakfast, no wifi in bedrooms.

that it had a small kitchen

the rooms, ours was so spacious with a sitting room with kitchen facilities

the size of the pool area the kids areas were good.rooms very clean and bed comfy

the little one loved the pool , good choice of food , and in a great place

12am not so bad in the day but not great if your planning to go out at night (especially with kids)

about the hotel exceeded my expectations, value for money and great for kids

eakfast and evening meal)

only thing i didn't like was the breakfast times could have 30 mins longer say till 10 30

never understood why people take kids to hotels in benidorm but each to their own.

loved everything apart from gym facilities

friendly maids lovely pool part good and menu good something for every one and entertainment

in every aspect only thing missing was pool towels but not a big problem as bought for 2

are aspects of port benidorm hotel that deserve a 5-star rating, the lift system and unexpected laundry charges

additionally, we encountered an unpleasant surprise with the laundry service

breakfast wasn t the best

bar staff were very grumpy

rooms are spacious and comfy, wifi worked well

the hotel had a washing machine so we could do our laundry too

food was amazing staff were great spa was so relaxing entertainment was good

great location and fantastic pool and bar area

fabulous hotel the spa is to die for already booked for next year

for us was brilliant,we had the best holiday ever,the staff from the reception ,restaurant, bar and room service

great location. very friendly staff. great bar and pool area.

full english breakfast virtually cooked to order !!excellent,

great location. very friendly staff. great bar and pool area.

location, close to bars, restaurants and the beach

food excellent beautiful pool and very clean hotel

the hotel offers luxury extras such as laundry services, babysitting, room service and much more

staff excellent food tasting ud83dude0b swimming pool and jacuzzi on rooftop

every thing under one roof. apart from the swimming pool ud83eudd23

spotlessly clean, fantastic room, great heated pool area, delicious breakfast, great staff, brilliant location

the hotel offers luxury extras such as laundry services, babysitting, room service and much more

we were on a bnb basis and the breakfast was probably one of the best i ve seen, with lots of hot and cold

there is a bar with a terrace and a nice pool and pool bar

great location free wifi excellent food friendly and helpful staff

great location,very clean and breakfast was an added bonus which was very nice

bar staff and waiters absolutely amazing

a poolside bar woud have been nice rather than having to go inside

more umberellas around pool

that benidorm offers we like both so a stroll into town and back out suites us ,last note the bar prices are

power showers lashings of hot water and towels lovely pool and bar

gonzalo ocampo top bar man, the main reason why i rebook this hotel every year

pool was freezing needed to be a little more warmer so kids could enjoy it more

for breakfast the chef would make me gluten free pancakes or gluten free bread/toast/baguettes the

brilliant we went on a couples trip for a few chilled day and loved it enough that are taking the kids back next

really well decorated throughout the reception and kids entertainment areas for halloween

fab kids club with maria! tony the english entertainer was great too.

charge for laundry was way too expensive.

the price for the laundry cleaning was very expensive

lacking space at the pool .sun beds too close to each other. standard room on the small side.

pool bar is open but not as cosy and comfortable as lounge bar on ground floor

excellent hotel great choice of food reasonable prices at pool bar great location

location, excellent staff, good choice of meals with attentive staff, bar with balcony with great views of the

view from bar balcony

pelayo who worked at the bar is the best

the facilities was comfy and nice to use. it was also very nice to be in the pool area.

20 worth every penny pool nice very deep would book again without a

lovely breakfast buffet, pool area clean and tidy, all round good value

pools are smaller than pictures depict and wifi didn t work

we arrived we were put in a dog friendly room at the side off the pool bar with a big metal gate outside the

booked bed and breakfast but unfortunately only had breakfast twice, because both times all the food was only

for my room which were both met and the room was lovely with lovely view overlooking swimming pool and the

spa is amazing the place is like a village with everything that you need on site you have to

the location was very good, the water park, zoo and theme park just a few minutes drive away

bar could have opened later than 1

lovely choice for breakfast...plenty of healthy options too.

stink was not nice oh and the spa was amazing staff so helpful and kind x brilliant gym great for kids with all

location, really friendly and efficient staff, gorgeous pool, an extremely comprehensive restaurant; so much

felt the bar staff (not all) were lacking on skills to mix cocktails to a suitable standard

you want hotel entertainment ,kids disco etc then this isn't the place for you , entertainment is based on the

location, great hotel and staff so helpful even the new guy behind the bar was so friendly and

the hotel has two swimming pools, which are clean and not overly crowded - there are more swimmers only at

kids allowed in the spa

it's essentially a one-stop resort where everything is included – especially their new kidsdom concept,

hotel facilities are amazing and the food at restaurant was of great quality, spa is also really

wifi connectivity in our room was problematic at times

is lovely, it has good facilities such as gym and spa, multiple pools and breakfast has a good range of options

dress code for breakfast

small gym no weights old equipment, but at least it has one.

lovely staff. room and pool area

lovely new bar area which really compliments the pool and patio seating

wifi was disconnecting a lot but it's worth staying here, even with that!!

pool was overcrowded sometimes, as it s not the biggest and the lifts were very slow, but

dining room staff were very friendly , decent breakfast / dinner choices was able to pay for late check

is not one fault i can make about this hotel, we requested early check in - not a problem, the check in was easy

wifi and rooftop pool. good localisation.

) fantastic facilities at the hotel including the roof top pool and bar

gym is also charged on the same rate basis and is relatively poor

breakfast was a great selection of buffet, chef and waiters very helpful and

kids clubs & entertainment

was very good with 2 different shows on and disco after that , fab daytime and evening bar staff and the staff

spa facilities are a bit basic compared to others i have visited, but only 6 euros and two good

no kids club.

piped music in the bar and reception area is awful

the location was excellent, food was good. room service and cleaning of the room was excellent

staff very good ...very very clean...breakfast massive choice

kids, make it adult only

helpful staff clean everywhere grest bar prices gorgeous spa and hydrotherapy pool lovely pool area towels for

the kids loved her discos every evening and playhouse activities during the days

food ( breakfast ) excellent

lovely room. nice food. friendly staff lovely pool area

gym wasn't working and a small swimming pool

to hear them clearly or engage, perhaps find a way to section it off into 2 rooms/extend the bar

position, breakfast superb and friendly efficient staff

adults only with decent restaurant facilities and adequate food. parking underneath very useful.

the entertainment was good and varied the swimming pool area and solarium are lovely with nice sunbeds

bathroom lovely, shower heavenly! being adults only, nice and quiet.