in early and was given a room at far end of building, noise from ice machine and peoples doing laundry early

cold pool

breakfast was lacking items.

able to connect to the hotels wifi, blow dryer cord had crud all over it, and someone tried to enter our room

good size room - quiet and free parking

laundry machines were out of service

the pool was beautiful and clean and the breakfast was delicious

breakfast was a little lacking, not enough variety of fruit, no breakfast sandwich option and not

pool

staff pool cleanliness

bad feeling going in from the parking lot

clean room, comfortable bed, good wifi, functional ac.

free wifi.

room wasn t very clean at all and i found a hanger on the sidewalk of the parking lot that looked as if someone

no wifi

there was also trash placed outside the laundry room, by a worker, and it remained there overnight, in the

was a small group of younglings hanging out in rear of parking lot drinking beer and smoking

warm pool. quality of breakfast (walnuts, honey, good yogurt)

the hotel was very clean and modern. the breakfast was amazing.

very clean and friendly. breakfast was set up nicely, with good options to pick from.

good laundry facilities, clean property, great location.

we were also told by her to not use the trash can by the laundry -- which we were using to place our trash in

only good note the wifi worked well.

nothing the spa tub was horrible and the room it self was very disgusting and not satisfied

the wifi, the tubs

the pool and hot tub were in working order and very clean

parking lot not plowed

always very clean. staff is always amazing. breakfast is always good.

parking lot well lit

breakfast could have more options but it was still satisfactory.

the room was spacious, had a laundry bag and was very clean

the dryer filter in the laundry room needs the screen repaired .

it was quiet no kids or noise coming from the hallway and waffles for breakfast

the pool area seemed a little small.

the breakfast food didn t agree with me at all. and i was sick later in the morning

was loud next to the laundry room and there was a strange exhaust smell coming through the vents when we arrived

it had was a either net port for laptop and game system in room no port at desk or behind tv only wifi work

the complimentary breakfast and coffee were both very good

were very pleased with this hotel; it was very clean, the rooms were comfortable, and the breakfast was very

the pool was pretty small

some, and i had to go down to the front desk myself and wait for the receptionist to go to the laundry to fetch

good grab & go breakfast, spacious room, great location.

modern, comfortable, fitness room, pool, quiet

also no pool towels for the kids after they got out of the pool

swimming pool was nice, but small and there were no changing facilities there, which made things a bit

we enjoyed having a couch and a kitchen

there were huge potholes in the parking lot.

pet friendly

breakfast was above average for hotels

slowly - stand in water when showering, reading lamp broken off with exposed wire - dangerous for kids, master

machines didn t work laundry room filthy, breakfast was a joke, juice machine didn t work, toaster didn

i really like the staff. i like the breakfast. the bed was comfortable.

pet friendly and comfortable bed

trash all over the lawn and parking lot

no pool or hot tub no working no exercise room

smelled like sour laundry

last visitor) there were not enough face towels and we were told they only had one person to do laundry

we had to ask for linen bc they were so short on staffing that they were behind on laundry!

air conditioning in the elevator, stairs or hallways ice machine out of order laundry rm locked hot tub out of

the space. the laundry room.

hot breakfast options that vary somewhat each day (no additional charge), 24 hour market, laundry facility, kind

breakfast was nice but a few items had run out and were not replaced. good selection.

small pool

pool is a little small. a hot tub would be nice to have also.

wifi cold asl when u first walk in couches were hard but im really just saying this to fulfill the

were spacious, facilities were good (pool and laundry), and the the rooms were in good condition

we used the pool, fitness center and laundry and everything was just spot on

dog friendly, very comfortable beds, laundry on site, spacious rooms.

no issues. clean nice staff good breakfast nice interior design

no pool no gym computer was down yet rooms were no cheaper

like the rustic aesthetic to it along with the facilities - pools, fitness room, house keeping - they offer

my rooms back door to parking lot didn t work log by a hardly worked

my family enjoyed the pool

curtains don t close all the way so people can see you from the parking lot

the breakfast could use some help.

the bed was comfortable. breakfast was good and had lots of choices. laundry room for guests.

pool was cold whirlpool was being cleaned so was able to use. very disappointed.

the kids had a blast in the pool and hot tub and we had a good breakfast.

facility is modern, clean, located near shopping malls. breakfast extensive.

they offered to give us a new room, but the kids were already in their pjs ready for bed, so we thought

4- gust laundry was helpful specially after beach visit

covid kinda ruined the breakfast and room cleaning but that is not the hotels fault.

the kids loved the pool it was very clean

no cameras in back parking lot area and that s where a lot of guests have to park

game room and pool were awesome

hot tub, laundry room

you guys need to upgrade that and have at least 2 floors with access to the laundry

i didn't know you had to pay for wifi

pool, game room and the bar was perfect

very fun place to stay with or with kids

staff was very friendly and we really appreciated the free and accessible laundry

great breakfast bar with large dining area, lounging area, business center, fitness center, laundry facilities

its free to do your own laundry

the same person was working reception, laundry ( nobody had towels), and in the morning, breakfast

also having laundry facility will come in handy

the fitness room was great

great shower, kitchenette, breakfast, pool, quiet location, comfortable mattress.

the pool and jacuzzi area was clean and supplied with towels

great shower, kitchenette, breakfast, pool, quiet location, comfortable mattress.

our room was spacious and had a full kitchen complete with plate silverware and cooking utensils

they had a laundry facility as we were there for baseball tournament and had dirty uniforms, but that would

the guest laundry was clean and convenient

guest laundry not available yet but will be when renovation complete. otherwise all was great.

i inquired about the guest laundry the second day we were there the desk clerk told me it was at the top of

gps took me to the parking lot of a professional building, with no visible signage to reach the hotel

the laundry room was clean and the cleaning ladies was bleary wonderdul.

no remote control for the tv laundry room has been closed 4 weeks, no availability for coffee

i could open the window, laundry facility on site, close to shopping and entertainment

for the money, the refrigerator, the beds were comfortable, free breakfast, the nice shower, the laundry room,

pool no laundry facilities

room service breakfast was great. location was very good for for our stay.

staff; great location (you can walk anywhere in gr from here); free & safe parking; wonderful breakfast

the ability to have dining within the hotel, the swimming pool and the hot tub.

great restaurant on site/room service

had a good breakfast in the morning

pool could have been a little warmer. breakfast a little latter. bed comfort just okay.

comfortable bed and nice staff. the free breakfast was good.

small parking area in front of hotel

pool looked nothing like picture and no jacuzzi

the breakfast friday morning was great! the weekend was disappointing because not out on time!

the pool and steam room were amazing, very relaxing and stimulating at the same time

i especially loved the room service so easy to order and came straight to the room nice and warm

friendly staff. location. pool/hot tub

didn t like that wasn t able to fully access all the rest of the services such as the pool but i understand

the pool was shallower then i expected but was still very relaxing!

no closet! no plastic laundry bag

areas not so clean, the smell of gas in front lobby and around the laundry room doesn't look like the pics on

best ever young lady at the reception, helpful and absolutely friendly, well equipped with guest laundry and

seeing dirty laundry piled in the hall. that was new. i had not experienced that before.

it sounds like a laundry room is near by which makes no sense being on the 6th floor

gym did not have a exercise bicycle unfortunately no room service after one night's stay ad no refill of coffee

the pool area definitely needs a renovation.

location, warmth of staff, clean swimming pool, clean facility, obvious upgrade in facilities

the bistro) was good although highly priced, swimming pool is ok, gym is tiny but ok, parking and location are

parking fee, bar hours (closed after concert and would have like to have one drink to settle after concert at

parking was horrible

the elevator needed bulbs replaced, hard to open door because it was swollen the door, limited parking spaces

loved our bathroom- updated and so clean and we loved your pool

was pleased to find the pool well maintained and the water was warm

but the hotel s dead bushes, overflowing trash bins and trash in the parking lot make it worse

did not like the ice machine and laundry is on the first floor, you have to keep going downstairs

no hot tub, pool was very small

ability to log on to personal netflix account easily from the tv, pool was shallow so smaller kids could play

location staff breakfast parking

breakfast was delicious with lots of choices

breakfast was good would prefer better hot food had eggs but they looked very wet.

my family came and stayed with me and the children enjoyed the pool

second complaint was just that there was no hot top in the pool area

breakfast was excellent.

friendly staff and great location, heated pool was nice!

the pool and hot tub were very clean and you could even order a beer to take in the hot tub!

kids were loud past 11 pm

pool, fitness center, and room service were not available, yet i still paid the same price as usual

i also enjoyed the gym

i very much enjoyed the gym

bonus to have laundry facility on site too

i had issues with ordering room service and was a longer wait then they said but things happen but they sure

water fountain inside the gym. water fountain outside of gym didn t work

incredible breakfast and happy hour. great room- comfy, super clean, appealing.

had requested rose petals and champagne since it was our honeymoon when we booked our room that we were told

bar was not something we expected and we ended up coming back to our hotel to enjoy the music and

super nice bar by the lobby with really good food

as i entered the continental breakfast area, a staff member told me that breakfast is $20

did not have breakfast so can't comment on that. all staff encountered was very nice.

location, cleanliness, great food and a bar downstairs, great staff!

laundry service was broken and only available 1 w/d with a line a mile long every day

washer, broken dryer, broken gym equipment, broken dishes in room, no quarters for laundry (some hotels now have

also having the laundry readily available

breakfast was adequate excellent set up

the studio sized accommodation had a full sized kitchen, wonderful and comfortable for 4 people in each studio

competing, nice washer / dryer in basement by pool and gym, free to guests and they even provide laundry soap

maker was a hit with the kids

the breakfast was great and the pool was fantastic

the kids enjoyed the pool and how close we were to it

pool was closed for servicing.

was fantastic, the bed was comfortable and there is laundry for the guests

liked the hardwood floors, the kitchen was a nice touch.

the only thing was that the indoor pool was freezing because of the air conditioning being on.

gym and great view of downtown grand rapids

cozy features and the full kitchen was a bonus, even tho we didn't use it

no laundry facilities & parking was expensive but it is downtown

was a quick getaway for my wife and i without our kids

had issues getting conjoined rooms (we have kids)

pet friendly

no room service

the pool was small

the kids slept fine

breakfast was ver good with a great view

breakfast was terrific

the kitchen was well stocked, complete with wine glasses and an opener

there was no laundry facilities

no laundry in the facility

didn't keep up on laundry enough to keep towels available for the pool

the bar in the lobby, the breakfast was good for the kids.

breakfast was very good

there were always people carrying baskets of laundry to other floors

the laundry carts and room cleaners carts were very old, shabby, and very dirty

there were always people carrying baskets of laundry to other floors

we literally got screamed at and told we were liars and being told we went into a laundry room but we in fact

but the ladies in the laundry room helped out with extra towels and the guy in the morning for quick breakfast

i was not given the wifi

big parking area, centrally located on 28th street

didn t have a comforter only a thin blanket no coffee pot in room the wifi wasn t free cable was standard

a handful of broken-down cars in the parking lot did not give me piece of mind, nor the yelling outside late

the food in the restaurant across the parking lot had very good food at a reasonable price

one staff member wouldn't give me anymore towels as she said that the laundry was closed for the evening but i

there was no marked parking, and there was

however there were torn apart abandoned cars dumped in an empty, out of use parking lot next door which was

the breakfast needed more variety and the pool needs a dehumidifier.

it had free breakfast and. pool

the place had a terrible odor, kind of like a pet store full of wet chinchillas. the

liked jacuzzi in.room. wifi and tv. no diet pepsi.

spa looked over used or cleaned too often, coating was coming off

wifi was bad

wifi was weak

laundry facilities were nice

in lobby, oatmeal and enhaced water at breakfast, the pool and hot tub, washer and dryer in laundry

our kids loved that the pool was open, parents loved the hot tub

last year i stay at a hotel a couple of blocks from this location and had a kitchenette for the same rate

staff was rude and was told there was a shuttle to the van adrenal and got there and was told not today

i loved the sports bar that was attached to the hotel.

detached parking garage

had to go to the bar to watch

making sure we had a crib, extra towels, and offering us a late check out

the pool, the beds were comfortable, very clean and staff was friendly.

the gym is sparce

location was great to all the downtown and bar and restaurant in the hotel which was really nice

the gym was closed

close to the downtown area which was very convenient not to deal with parking

great location. quiet! free on-site parking. comfy bed. nice room and layout.

the soap dispenser was empty at the laundry and she refused to help with that

other facilities like ice vending machine, guest laundry etc

the room was a good size and very clean. good guest laundry facilities.

bathroom had a weird smell, similar to when you leave laundry in the washer too long, but dry it anyway

the door was propped open so you could see it and what looked like a laundry shoot every

no mini-fridge was an inconvenience as well as no laundry facility which is just crazy for a place this size

number of parking spots for your car in the immediate vicinity (less than 100 yards) of the hotel was limited

one last item is the parking lot could have been plowed, so the parking spaces would be safe

once we parked in the free parking lot we didn't need the car until we departed

the tv wifi was spotty and cut out constantly

clean, prompt. parking very close to room. [exercise room, pool, and wifi superfluous for us.] .

i called down to the front desk to ask why we didn't get room service

very clean , excellent breakfast , great pool and hot tub

like that it had its own door with parking right in front and a slider off the back

we pirated off the free wifi from the mcdonald's next door lol

the dryer in the laundry room. didn't dry clothes. had to run it twice to get dry.

had a smell that seemed to be covered up with air freshener/laundry products

our room was next to the laundry room and it was noisy all night long.

they could use a change machine for the laundry room.

i think the $30 a day pet fee is pretty expensive

what i don't like was that no coin for the laundry. what hotel doesn't have coin for laundry!!!

notes saying the pool, gym and hot tub was not in service

easy access to elevators and parking lot

great location for a nights stay. clean, comfy room, great facilities and great pool.

the restaurant and bar had great service as well

( 1 hour ) the pool was wonderful

breakfast was awesome

pool & hot tub are exceptionally ckean

limited tv channels. wifi was not working. the bed needs a couple more pillows

breakfast was hot and delicious

guest laundry was reasonably priced and worked well

the breakfast was good, the hours great. the laundry room was good,

location to freeway and town, laundry on site, window seat is cute

laundry room could being bigger just one washer and one dryer was poor the complimentary breakfast

on towels and bedding and carpet

laundry

room was not vacuumed, it was a room that have pets which was fine because i had my pet, but keep it up it

were guests in the pool who brought extra guests also i was over-charged

breakfast was pretty standard. more options for kids would be nice!

the staff were very nice and the rooms were great. loved the kitchenette.

was super small and the beds were old spring mattress needs onsite laundry and vending

there's a pool, guest laundry, and never had a bedbug ever

they had a nice washer and dryer for me to do laundry.

laundry was one washer, one dryer 5

i loved the guest laundry! also the staff were super friendly and helpful!

it didn t have laundry facilities

the breakfast should have been better. there is no laundry service.

all things maybe the pool could of been a little warmer

breakfast items ran out before time and they were not replaced. ie original waffles.

motel, but great beds, good water pressure in the shower, and a decent breakfast included

not like that there was no laundry facility for guests who wanted to go swimming

no laundry no breakfast no coffee anvil

no laundry facilities.

free parking and wifi

and they accept pets free of charge

there were vending machines and laundry

also, we shared this wait w/ the laundry staff because we were in their space

signs were up but apparently not many parents teach their kids to read or follow rules

they had a fun kids event, ice cream and movie night.

be a little less since they weren't doing breakfast and their facilities were closed such as the gym and the

the property also offers excellent laundry and gym facilities, as well as an outdoor area that is great for

facility--full size kitchen and laundry in room

the property was lovely and comfortable. extra kudos for having a lounge bar in the evening.

amazing staff, friendly and attentive to the customers' needs, and the kitchen staff was on top of refilling

breakfast was great

was nice to have a kitchenette and laundry available.

full suites with kitchen and living area. affordable rates and very clean.

everything was great the rooms were super clean and the breakfast was hot and always full the view was nice

having a pretty fully stocked fridge was nice, since i have little kids

the pool was closed and no discount was given for this

the laundry machine could have been cleaner.

dirty room. bathroom door wouldn?t closerandom people sleeping in cars in the parking lot

it was a nice place and they had a indoor pool

super clean spacious room and amenities plus an excellent breakfast bar.

my pet was able to be there

easy access to room and laundry facilities

it was a shame the pool was not open

plenty of space for our family, great breakfast, great location, pool

pool was small.

was really happy to have french toast at breakfast

good breakfast. very helpful staff.

breakfast and location were great.

pool and hot tub very nice

a few more hot food items for breakfast would have been great.

breakfast was good

food was good and my kids had fun

booked a king bed with a pull out sofa as my partner and i were traveling with our kids we figured our daughter

double beds work for little kids but not for teenage boys

location and clean felt safe with my 2 little kids

pool and fitness center were closed

to use the laundry facilities, and needed to use an app that required a minimum of ten dollars for use

coin laundry, arcade, indoor pool were the surprises.

all areas of the hotel were exceptionally clean, even the laundry and pool area

love the extensive breakfast and clean laundry

accessible, nice pool, laundry room available and breakfast items all individually wrapped for covid precaution

laundry, kitchenette, and full size fridge also the grills outside

the pool, fire pit, grills and laundry are a plus

free guest laundry with 5 front loading machines and dryers. nice restaurant close by.

laundry facilities were great

the rooms are very spacious and free laundry

breakfast was great, staff was helpful, hotel was clean, overall an amazing stay!

were unable to use the pool area, the room seemed too small and the chemical smell was overpowering making it

were several baseball families that were loud and the kids were had trash and food in the pool and my family

no wifi the tv didn t work

people in hallway with kids setting off fire alarms and being loud

there's a laundry facility on st as well as a pool and spa

the pool towels were more like gym towels

jenna was amazing and hooked us up with an early check in

the pet fee was higher than most places we have stayed but acceptable for our 2-night stay

enjoyed the restaurant for breakfast and the bar at the end of the evening

when i called to check up on the status of the laundry i was told not to call anymore & that they would get

the fact that they are pet friendly.

parking was difficult, would recommend asking for interior room, noisy by the property main road,

wifi would not connect and that really disappointed me

close to resturants and stores. has a kitchen and living area in the room.

laundry room is located right at entrance spewing heat into tiny lobby

laundry by front door

the shower curtain ws held up by laundry clothespins and the window was broken

friendly staff, accommodate pets very well

the was not in what appeared to be a dangerous area and the parking lot was well lit

a few issues with room and it was located by laundry room.

breakfast was great

side the pool room the chlorine was so strong it burn your eyes little my children didn't seem to notice

even though the breakfast buffet is no longer available, there were plenty of packaged items and fruit for

the staff was great. location and the pool.

the hotel was inexpensive and close to shopping. the hotel had laundry facilities available.

) and no one came, we walked around the corner and called out for staff, someone came from laundry room and

laundry/vending machine room was very dirty and because there was only one set of washer/dryer

dryer needs work took two hours drynone load laundry!

it was great to have a washer and dryer available and laundry service, especially since we were going to the

beds were hard, the water was barely warm, found a drug needle on the ground in laundry room, breakfast was

that are worn down, laundry room had ceiling caving in and leaking, dog poop left for days on stairs, dirty

laundry facilities were out of order and our keys stopped working several times

the free laundry machines and mini gym were a bonus

places that should have been kept up on frequently like the pool and fitness center and laundry were lacking a

we also attempted to use your laundry area, but the dryer stole about $5 in quarters and we gave up at that

staff laundry was evidently down, so rooms were not cleaned when we arrived at 8:30pm

my car got broken into in the parking lot, items were stolen

the kitchen area was nice as well had our grandkids with us so the refrigerator came in handy for

kitchen area is small and very crowded, congested at breakfast.

there were usb charging stations for the kids stuff

there was a baseball convention and the kids team stayed here. lots of noise.

the parking was plentiful. the location was good. it is off the

wifi was horrible and i could not connect for work i had ro leave and go somewhere else for wifi

location and quality of room and breakfast for the price

no laundry facilities for guests. no ice. no breakfast, even to go options would have been nice.

dirty out dated old no change machine for laundry was charged 2x

no shuttle

good wifi but it's open

the free shuttle to/from the airport

also, they couldn t make change at the desk or have a quarters machine for the laundry

clean room, large tv with lots of channels, clean laundry room, outside seating.

self laundry free of charge.

they didn't have a change machine nor did they carry change for laundry or vending

the noise from the laundry room next to our room (219).