adore the play room … pool / darts/ availability to hire bikes / use tennis courts / pool when in season &

we were a family with three younger kids and there were three proper beds from them in the loft space, ample

the pool is very nice and the garden also

wifi was a little erratic

great place with amazing garden, breakfast in bed and a most kind hostess - highly recommended

place is supposed to be pet friendly

was a nice cute hotel, with a nice pool and nice view from the pool

slow wifi

the bar could have more choice of cocktails.

the wifi connection was not secure.

gloves were not provided, and neither was a laundry airer to hang the clothes after they'd been in the washing

small hotel, with an incredible gym, 24 hour spa with sauna l, steam room and pool

the spa open 24h for adults and kids

wifi signal could be a bit better in some places but not so much of an issue!

there also were children in the spa and the gym which i don t feel is safe or appropriate

any staff to serve in the bar when a coach party visited the restaurant was very

breakfast was good for the

breakfast and bar food is good.

was the breakfast room, not a place for dinner

excelent breakfast, good size of room, helpfull staff.

from a very pleasant and restful stay with superb breakfast, the design features of the hotel are exceptional

breakfast was good, the room was comfortable and nicely decorated; the man serving the breakfast

we especially enjoyed the free buffet breakfast

good breakfast with fresh food

clean, convenient, great staff, nice pool & nice breakfast

the girl bringing back laundry noticed that my robe was too small

secondly, i left my laundry in the bag in front of the hotel door with the laundry document properly filled up

breakfast options - also vegan and really friendly and helpful staff, everything exceptionally

the best hotel in lisbon! comfortable rooms, beds. rich breakfast! pleasant spa.

, the gym, spa and pool

laundry service is a joke

fabulous breakfast

always consistent so far: amazing staff: everyone (from people in the reception, to people in the breakfast area

breakfast was good

end of corridor (incidentally with a beautiful view of the river and bridge), unfortunately the wifi quality

great breakfast and laundry service staff were very helpful.

more veggies for breakfast :) they did not have any irons - so we had to use staff laundry room

good breakfast , big bed, nice staff and location

we ate in the hotel bar several times and the food was very good

classy place - good bar downstairs + comfy bed!

an insane amount for one day taking on account that the hotel don’t have facilities such as gym, pool

gym was closed

24hr kitchen open

very expensive basic rooms and the gym did not work.

were really looking forward to use there gym but the lobby and gym were being renovated

to ask 3 times for laundry service because they forgot it, towels and bathrobe were bad because they had a lot

if not in the city, it still had plenty of facilities close by like shopping mall, restaurant, laundry etc

the outside laundry company who fail to follow instructions

a kids friendly

the pool

we had a very noisy room with a baby (we assume the laundry facility was next to our room).

the pool/spa area wasn’t too inviting but we didn’t care.

good wifi, room and overall style

to a train station, close to many restaurants and supermarkets and a vast area to go with your kids

there is also a aquarium if you have kids

charges for laundry were unbelievable - we were charged $100 for 4 days worth of clothing for 2 adults

i’m used to unscented laundry soap

receptionist who checked us in was lovely and helpful, the room service man who brought us food was really nice

need more lifts, and a rooftop bar would be the only thing missing

the bar tender, gonzalo, was especially nice

they don't have any iron for the clients, and instead they offer a laundry service which is very expensive and

no kettle. no iron to borrow. was told to use the laundry services which was chargeable.

réception staff were not particularly friendly no iron available, there is a (quite expensive) laundry and

have to go thru expensive laundry to iron a

no basic amenities such as iron and iron board (staff said they only had laundry service, which was very

they said they have laundry and dryer with additional charge

was dirty, toilet had tiles hanging off , toilet door lock broken, beds not done over 2days no laundry changed

arrogant staff who can't explain why the hotel doesn't have a laundry room, they just say that we don't have

has electric kettle and free bottled water, has air conditioner, very good wifi, nice staff.

could not walk to airport and bar not well stocked, no beer

i then tried to find a place in the lobby to open the suitcase, knowing fully well my dirty laundry and undies

they didn't explain how the laundry service works

our biggest thanks to ms mara (she works at the laundry room) and the housekeeping team, they all had a big

there is a plaza just few shops away and has a supermarket, hairdresser, laundry and some juice/coffee shops

we used the laundry service, we are very pleased with it

surprisingly comfortable room, with good fast wifi and every amenity

great breakfast

delicious breakfast

bar area was very nice and well stocked

got an early check in, that was great too

there weren't enough towels to use in the swimming pool, and the excuse given was that the laundry person was

modern, spacious, nice staff, pool, and the room service food was ok

grumpy waiter and wifi goes off instantly on check out even when still in hotel waiting for taxi

free private parking

near airport big room comfortable free parking

handy to the airport with easy, free shuttle transfer

free wifi was greatly

important as neither it or the tryp hotel next door had a shuttle leaving before 4 am

the hotel shuttle is a plus

shuttle to airport starts at 4am

please have a laundry service. i had to wash my clothes in the shower booth.

the airport and to the city within walking distance you can find coffee shops, restaurants, self laundry and

wifi is not good, keeps disconnecting and when it connects barely works

room service is good

the wifi didn't work in our room.

no laundry facilities

lovely breakfast and quick room service

wifi didn't work, nor room service on the tv

great restaurant, bar and gym facilities were great as

wifi never could log in

really nice breakfast,(fruit,yoghurt,bacon,egg,pastries)restaurant on site for lunch and dinner too

wifi was alright, but not great. some guests were quiet loud until late in the night.

this included our golf bags in a secure area

wifi - didn’t work/incompatible with all our devices - and i really needed it!

i did not see any wifi instructions but since it was so late, i did not spend much time looking

friendly staff and good breakfast

coffee maker at breakfast did not make hot coffee it was lukewarm and not good at all!

lovely pool with beautiful planting and grounds, very quiet

plenty of parking

the gardens were beautiful and the pool was clean and open for the kids. breakfast was good.

the neighborhood had a grocery store, pharmacy, coin laundry all in the block

noisy in the day times and also we could hear the laundry machine in use at night time

supermarket, bank branches (atm), fresh produce shop and laundry next to the hotel

steps from metro, close to grocery, laundry,restaurants

the room was closed to the laundry or something that was always to much noise

stuff,helped me with laundry quickly even if it was after 5pm

iron not available in room although hotel has paid laundry facility

we would appreciate if the rooftop bar opens a bit earlier (just a suggestion)

the restaurant was supposed to have room service but it was closed.

location. cleanliness. wifi

only critique, which is very minor, is that both room service and laundry are outsourced which meant that using

complimentary water and refreshments in the bar fridge as well as a portuguese wine to enjoy at my leisure and

the staff accommodated an early check in and were very kind

kids loved the tv in the bedroom mirror

there was also a complimentary mini bar with local produce and instructions to make a local cocktail the room

no laundry facility which makes it good only for a short stay.

maybe a bar would have been nice, but it wasn't too bad that we didn't one!

good wifi connection and good selection of breakfast as well

they gave us a welcome coffee at the coffee bar when we arrived and then offered us a box breakfast when they

breakfast was good with plenty of choices

noisy. had a room at the front above reception. laundry truck delivery at 2am!

there was no laundry service during the stay (they told me to go to the laundromat down the street

gym was very basic

they were very nice, served us from the bar even though it was closed already

bed wasn’t too comfortable, slow wifi

got a complicated bathtub-box after the first night i got a room for disabled people above the laundry/kitchen

location (close to the metro, laundry services and supermarkets), the room facilities (the availability of a

no laundry service, noisy rooms, ac not working

the morning staff wasn't that friendly. a bit loud outside, because there is a bar outside

service was terrible, no coffee or tea, no phone, no room service, no porter to help with luggage, no extra

had an issue with laundry but issue resolved

very close to portos do sol. well maintained. they helped me with early check in too.

recently renovated, good location in the old town, comfy bed, good shower water pressure, good wifi, very helpful

wifi

groundfloor bar open long hours

it was noisy at night, like they are doing laundry at night or there was elevator - no idea, but very disturbing

at the reception, very good and rich breakfast, very clean room and very clean bathroom, good wifi

great breakfast

i was then able to sit in their restaurant and use their excellent wifi for an hour before my driver arrived

wifi is bad, disconnecting everytime - hard to do a work

laundry services but they were helpful in finding me a great one very close by. lol

view, clean room, comfy bed, wifi

wifi is strong

have been great to be able to order room service or have other meals besides breakfast in the hotel

the wifi was good enough for netflix

right in front of an underground station, and it’s next to a grocery store and a laundry service

like the staff where helpful and kind and the location was perfect near metro station and laundry and supermarket

breakfast baked goods could have been fresher.

wifi and air conditioning is good

internet could be better and the breakfast needs to be better

laundry is across the street, lidl supermarket is up the road, tram number 28 stop is one block

parking was good good laundry facilities nearby great nail salon opposite

laundry service iron availability

location was right by a station and also had laundry right next door. cool bars next door.

i arrived quite late on the tuesday evening, there was no bar facility so i had to run out for water for the

laundry was next to the hotel, localization, its was perfect

cleanness and close to electric tram, railroad, buses laundry on corner also place to eat.

there is a self service laundry place next door or if a few minutes walk away go concept laundry washed and

the breakfast was great, a good variety. the wifi was also excellent.

very discreet and helpful staff and lovely breakfast

very good reliable wifi

breakfast was a great selection to choose

the breakfast spread was too good

wifi wasn't working properly in the room

as we had a late coach back to tavira we asked if it was possible that we get a late check out we were prepared

breakfast was very nice

beautiful halls and rooms, a lot of tiny perfect details, staff is easygoing and very helpful, breakfast is

perfect area. and the building was very historic and charming. don’t skip the breakfast.

breakfast was delicious, the building was beautiful and the staff were so friendly and helpful -

he also serviced breakfast with style and humor

room service was not available for most things and were asked to go to front desk to get things

also the bar tender where i went for dinner at their restaurant

room service very slow. would have liked an evening restaurant on site.

wifi is very weak whenever you go even tho at the reception area.

wifi did not worked at first

worst wifi ever. they gotta work on it to fix occasional disconnection.

cleaned since the last guest—a used towel was still hanging, there were hairs and a used soap bar in the shower

perhaps wifi strenght and quality might be improved....

poor intetmittent wifi.

had a bar fridge which was handy and great pressure in the shower

not possible to borrow iron, only chargeable laundry service, poor breakfast

plenty of establishments nearby for your needs, including supermarkets, self-service laundry, restaurants, and

good room service for dinner

the fridge was locked, its like how my grandma does when we go with the kids

i went to the gym and the equipment was well-maintained and easy to use

everything except they lost 2 pieces of my laundry

they lost 2 pieces of my laundry

the whole wifi and the possibility to cast on the telly was super cool

very good breakfast, had an enjoyable dinner one evening (italian style)

bar prices are quite expensive however i would not let this affect the score for this hotel as it

great breakfast, stunning view and lovely staff

no room service

friendly and efficient staff, wonderful clean supermodern rooms with ocean views, wonderful bar with stunning

and then refresh yourself in the pool

was awesome, view was incredible and really enjoyed the morning breakfast out on the terrace or an afternoon

the laundry service was also expensive

rooms were not very clean (except for the wc and linens) wifi price

very friendly welcome, great accommodation and breakfast was excellent.

breakfast was superb, and the room had the most amazing view, soundproofing, and an excellent

good variety for breakfast buffet

the laundry service times less efficient than advertised

the room service could be slow

free mini bar was a lovely touch

even late check out was made possible despite being fully booked

they don't do room service but they did for us - i appreciated this

we were upgraded to their suite, which was appreciated, very spacious and had panoramic views

free private parking available although limited number of spaces

the location was perfect with on street parking

both the bar and breakfast room were exceptional both in decor and service

restaurant and bar staff were great

did not have access to laundry facilities or a clothesline on the property

the wifi is too slow most of the time (took me 7-10 minutes to watch a 3 minute video on 1080p)

was awesome, also wifi is very good

the rooms are comfortable and spotless, and have television and wifi

decent wifi in the room

a bug infestation in my room, the bugs got into my clothing and the hotel refused to pay for my laundry instead

a glitch with laundry but thats it

with a lot of huge noise from outside every early morning -due to garbage container collection, laundry collection

personnel usage and the hallway at 5th floor just in front of the elevator was used to store laundry and water

room service menu was limited.

10th floor is a little mustier, and perhaps shared space with laundry facilities

the hotel could provide kettle in the room as i missed that which other hotels have and as well laundry

the downstairs bar was amazing, all staff was professional and kind

the buffet breakfast was a hit with the kids

the room was spacious and fitted us and our two kids

bed was comfortable also, wifi worked good

wifi was good in the rooms

everything (without wifi ;)) were ok

family room for two adults and three kids

-wifi is terrible -toilet and shower is súper mini

however, the worst thing was the fact that the windows of the kitchen cannot be locked (they can just be slid

was very good, close to castel de sao jorge and the apartment had a very roomy kitchen and newly remodeled

kitchen was well proportioned and lots of big windows so natural light

fully equipped kitchen

comfortable beds and also a kitchen which we didn’t use

i liked late breakfast and food differences

breakfast was lovely and we really appreciated the carafe of port (may have been sherry

has an elevator and the breakfast was perfect

the wifi super fast and reliable

the wifi was poor and slow.

window overlook other people's apartment and hanging laundry

breakfast is quite good too and there was a laundry shop right next to the hotel, very convenient

we also wanted to get our laundry done so we found a pick up and drop off service and the reception didn’t

rooms and breakfast were great !

room service cleaned daily, changed bedding and towels

our room was spacious and lovely as well and the terrace was a delightful place to have breakfast or any

slow wifi in the room.

bar bill was presented on scraps of paper rather than proper print out

it may be not very suitable for families with small kids, but i would recommend it anyway

the hotel is very unique and beautiful, from the room setting to the terrace bar it was wonderful throughput

perfect except the laundry it’s too match

upon arrival no kids amenities for my child were left

the staff is super friendly and the rooftop pool and bar welcomed after a long day of visiting

the gym was not available

gym was very basic

hotel is located on a cobbled square and the laundry is delivered with metal trolleys at 3am

no phones in the bedroom to talk to reception, or room service

only was the accomodation and room service exceptionally clean and luxurious, but the staff, particularly luis

bar could have been open longer, or at least have access to some drinks later in the evening

the only public space was the reception/bar/breakfast room, and although it’s very attractive it’s quite

wish the facility will have a microwave, at least in the common area, and a laundry facility

and freshly squeezed orange juice as well as freshly cut fruit to me is excellent), nice staff, laundry and

and the include breakfast and laundry facilities were a big plus for us

very helpful staff and laundry a real bonus

they go above and beyond to make sure you have enough coffee, water, access to laundry, etc

the bar person was excellent really knew his stuff and recommended some lovely port and wine

), gym was really bad, had nothing

range of facilities for the price is excellent - small gym, spa (treatments - there is no wellness area), large

poor breakfast. wifi breaking.

carpet dirty, hair on bedsheets gym really bad location not ideal

no laundry service

honesty bar was good

by the hotel for a drink at the honesty bar which we didn't have

breakfast was buffet style with lovely little treats and great coffee

comfortable room with good wifi

great air con, comfy bed, clean room, nice breakfast, good location

breakfast was fantastic and served by a delightful staff

great breakfast served in the building's bakery

the wine bar onsite is amazing and the staff couldn't do enough for us

the wine bar just needs more advertising- right now it’s a hidden gem!

tea making facilities and no iron at all , not 1 , or laundry facilities we could access

you have to use their laundry service which is no good for when you first unpack, takes either 12 or 24hrs for

evening for it to be sent then and i was told they don't have any to send and that they offer a laundry service

nobody told me that it will counted as the laundry service

not get an early check in

is perfect good breakfast friendly & perfectly english-speaking staff laundry services minibar good bathroom

no bar bed hard no drink making facilities in room

walk 500 meters just to have a breakfast when there are plenty of options nearby and i had a full kitchen at my

but if you have kids with you and a couple of luggage with, then the story becomes a drama

the wifi was kind of slow but with a bit of patience sometimes you could manage perfectly!

of iron - there is no iron available for the guests, only laundry service which is not open earlier than

no ironing facilities in room or on premises and high laundry costs

the breakfast had lots of options and always served with a smile. the food was ready and fresh.

this year we were delighted to know about the golden sushi restaurant menu that was added to the bar menu

no could have breakfast in room but no room service menu

laundry service was very efficient

the laundry and towels were new and clean. the room was clean.

lots of restaurants close by, as well as laundry and convenience stores

were still cleaning the neighboring bedrooms when we checked in so it was like walking into a laundry

wifi was the worst i’ve found in my long hotel experience