wifi downstairs was fine

especially quiet place and very high food quality; free computer&printer access; high quality of room service;

parking and access easy

staff are brilliant and polite, breakfast is perfect, parking is excellent

clear (booklet re room and facilities/times in room), the service was personal and the 24hours room service,

small bed dirty laundry towels

was a function on directly under my room and was so noisy into the next day then there were kids running up

beautiful bar and restaurant, spotless room, wonderful staff and menu

clean modern rooms daily housekeeping good breakfast reasonable rates

nice room, great location, daily room service, overall really enjoyed the hotel.

the lack of laundry facilities

also we were woken up both nights at 2am and 6-7am by staff in the courtyard moving laundry and empty bottles

we'd been on holidays at that point for 9 days and we had laundry that needed to be done, but we were told that

woken up at 7 o'clock on sunday morning by staff pushing laundry carts across the car

they have only one restaurant. laundry is expensive.

access to parking is very narrow for big cars, still duable

attention given to residents despite how busy the bar etc can get

and the room was spacious and a top class bar and restaurant below with great staff you can t ask for

location, rooms, space, free parking, close to city centre

parking on site is abysmal

the free wifi and breakfast was

quiet room. like the updated decor in reception, bar and dining area.

very clean and high standard quality and plenty coffee and tea and milk and tv was good pictures breakfast was

breakfast fresh local produce

is an extra fee for your pet that is not covered in your booking price, even if you tick the box

and found it disturbing me falling asleep and when i woke up to get back to sleep a bag of dirty laundry was

were marks on it, they said they were short staffed so this might explain it and why all the laundry, carts were

to dislike, i had a great stay with a well appointed room, friendly staff, great food, including room service

bar closing time was not informed of last orders until at the bar to be told bar closed

one exceptional point was the ordering of drinks at the bar later in the evening

gym room had no tv remote, the water tank was basically empty and looked like it had been sitting

all service was excellent breakfast is amazing and very organised

location is opposite a big weatherspoons for breakfast and there is a fab cocktail bar and restaurants in the

was not good gym facilities were outdated, not a lot of equipment, ice cold in the gym very cold in lobby too

card reader at bar was on the blink later in evening but i had cash

leisure facilities didn t hear it till tv was off so kept me up then too close to car park and laundry changing

there was dirty laundry in the stairwell i used to come down which i had to step round and the fixed shower

limited parking.

friendly staff. , spacious room , good wifi and parking , continental breakfast was fine

fantastic balmoral suite was amazing ,food was amazing dinner and breakfast , drinks were amazing bar was

fortunately we stayed on 2nd floor, near the laundry room, but sometimes a smell of smoke and cannabis entered

they were very helpful when i needed to use their laundry service

room was ok, nice soap in the shower, nice smelling laundry

staff to do my laundry, took them more then 12h, got promise to get deliver to my room, never happen after 12,

humid, could with air con, but that maybe because we were next to the laundry room that had the tumble dryers

no laundry bag

accommodating an early check in to allow us to get dressed prior to a wedding at another hotel in the city just

failed to book dinner and this resulted in having room service.

gym doesn t open until 8am too late for guests staying on business

no gym

there was no pressing-iron in the room. also laundry wasn t on time.

with kitchenette

wifi in rooms as well as in common areas

handy to the hospital - aberdeen royal infirmary free wifi really good.

hotel , lovely staff , rooms were clean , tidy & big , lovely bar with friendly staff & locals will definitely

good wifi

there was free wifi, which was nice to have although we didn't use it

the price is fantastic if you just need a decent place in central aberdeen to sleep with good wifi,

parking was difficult and you need to reserve a space as there are only 4 spaces

excellent!...great room, good facilities & wifi...friendly staff & great location!

staff lovely facilities good breakfast great room double glazing great,quiet great having a laundry

friendliness of staff, cleanliness of hotel, free laundry and gym if required.enjoyed our stay

the bonus feature was the laundry room and the detergent

laundry room with all supplies was free

the location. the facilities like laundry, gym and the room. we loved it!

we had to find a place to do laundry

liked that it had a fridge, ironing board,laundry bag facility,and en-suite shower room

poor or no wifi connection in room which was far away from reception

wifi didnt work in room but it did in other locations inside hotel

was far too hot to point of scolding which is a concern for a family room which is designed for kids

laundry service was reasonably priced and clean

i would stay again just this time no laundry

was a hiccup with my laundry they forgot to send it to be cleaned second day i arrived and once remembered it

the staff were very helpful , room service was excellent

room service wasn t the hottest but still tasty

this was sorted but there were insufficient towels and as the clean laundry bag was outside the room on the

we had our laundry done by the hotel

only thing i could knit-pick about the place is that i paid 20 for laundry, but when i got my laundry back,

but there was no laundry powder/ detergent

great craic in the irish bar

just could not make the hotel s wifi work with my iphone - logging on needs passing through a third party

forgot to ask a wifi network/password and nowhere (and in the mail) wasinformation about it.

breakfast was expensive and paid wifi was very slow.

some lights weren t working in room and i couldn t connect to wifi but very small issues.

internet, wifi

no room fridge and no laundry service.

coin laundry would have been good too

no iron in rooms. had to go out to the laundry room

we got some ice for our drinks from the bar downstairs, and the location was amazing too

nice comfortable room with excellent wifi. very clean, nice powerful shower good price

the staff was awesome and very accommodating to our needs and special requests like food, laundry and drinks

and parking were excellent

lovely sized room and comfy bed! friendly staff and great breakfast.

parking available

room was modern clean, with nice extra touches, car parking on site, pleanty outdoor table and table service,

wifi was good but could ve improved as it buffered a number of times

the bar menu was lovely & breakfast in the morning was delicious with a good variety

the bar was quite lively and drinks prices were reasonable

good value breakfast.staff very friendly. plenty parking.

very nice hotel, friendly and helpful staff. parking on site.

restaurant and bar downstairs which was full of friendly regulars

suppers were served in the bar and the chairs were hard and uncomfortable.

excellent bar staff very professional yet very friendly and what surprised me was he remembered what i d

friendly staff. cosy bar with real fire. steak and ale pie.

dogs being allowed in the bar area.

a busy hotel, the other guests were very noisy and the hotel staff were moving trolleys with laundry around the

you were going passed loads of laundry to get up to your room

0500 laundry carts wake me up while the go in and out of reception

the kids thought the door to the next room was fab, so we could all be together

the kids thought the door to the next room was fab, so we could all be together

choice for breakfast also room service

the spa is also very nice and modern with high quality state-of-the-art treatments and reasonable

nice bar with live piano music

entry level single malts at the bar were double the price of lots of other local venues, and whilst expected

the meal was delicious, beautifully presented, and showcased the culinary expertise of the kitchen team

allows pets and helpful. staff are 10 out of 10!

breakfast via room service- we did not do this because of the exorbitant price.

parking was easy

breakfast, staff friendly and professional, hotel is stunning in great grounds with easy parking and within

i had the kids menu

hotel was well appointed, and i loved the 'open plan' bar and restaurant area

called it a happy ship, and it was from the manager michael, to the chap behind the bar who had our drinks ready

easy to find and plenty of parking

couldn t sleep due to the noise and people chapping on the windows outside the hotel, free wifi doesn t work

location and no hassle parking ,can leave without any hassle good food and plenty drink selection and so

dirty laundry littering all corridors unable to pass with small case suit was very dated and fabrics

laundry is overpriced and although the room is cleaned daily, cobwebs in every corner

coffee & drinks in the bar after the concert

plenty of parking available

wifi excellent and friendly staff

parking is poor until later on when non residents go home

parking limited and very difficult

food is excellent and the lounge bar is

no room service after 9.40 on sunday eve

no real dislikes other than the parking situation.

although the kids menu 2 courses for £8 was better than expected & loved by the children

parking could be closer as i was travelling alone with two small kids and luggage

if you arent an honors member (i am) expect to be ripped of 14 for wifi and guess what, phone reception is

very tidy,the pool and the fitness centre is very good.

everything except room service menu

free laundry with drier was really handy and the bus into town is just out the door

great wee gym

the menu is extremely restricted and i could only have a pizza- the staff had to go to the kitchen 3 times to

in quick, excellent location for p&j live, prices reasonable, live music and great atmosphere, bar food really

could not of been further apart choice for meals poor and really don't cater for allergies the 2 kids both have

liked the pool but there were only handtowels available due to a late laundry delivery

loved the breakfast great food and swimming pool

clean with well equipped gym and swimming pool with sauna and steam room

have stayed here a few times now and we love it, the rooms and lovely, clean and comfy and the kids love the

the pool facilities are good..

absolutely beautiful reception. loved the swimming pool and gym facilities.

and pool are excellent and very well maintained

the bar area although i did not use it was also lovely, cozy and comfortable

4 rooms but they were all over would have preferred rooms closer to each other with kids being spread out

was great, staff was amazing and the best part of it was the pool, which both my kids enjoyed very much

was explained to us such as spa facilities

the room was great, amazing breakfast and the cot supplied for arrival. the spa was also great.

i had to call multiple times each night to order room service.

the breakfast was absolutely awesome and staff super friendly

of room service menu was pretty poor, priced high for poor quality based on our experience sandwiches

a nice place to stay, very welcoming staff with a great bar and restaurant

enjoyed our stay, staff were lovely, room service great at no extra cost , good food

comfy bed and quiet room. very nice bar and restaurant. very friendly staff.

room was spotless and shower powerful amble parking

plus the food in the bar was spot on

i didn t investigate in depth, but there didn t seem to be room service although it may have been in the

had early check in was not going to be able to get breakfast the guy on reception said ok to grab a

rooms great, food great, bar , gym spot on

good room service food - our only option due to covid restrictions

great room service.

laundry is always an issue

not the hotels fault, but the kids in the room above us were doing mini olympics at 5am.

excellent free wifi in rooms

of checking in late evening and late check out (12pm) was great

still pricy downstairs in the bar area

no point putting fresh laundry onto that

the kids loved the breakfast options

me do early check in came of ferry from shetland that morning close walking distance to the

check in staff very friendly and welcoming breakfast staff also very good

added bonus of the breakfast being served prior to a very early check in at 0530

excellent restaurant within hotel; parking was awesome

needs parking bays folk

very welcoming staff..good wifi reception..nice breakfast.

great location, food very nice, staff really friendly, a very nice hotel with ample parking,

room because right next to large kitchen extractor unit so couldn't leave window open on a warm evening

no laundry facilities and too far from downtown aberdeen

room service and carrying your food in the lift was also not great

nice room, gym, ppl, can't fault

good bar and a great wee gym a bonus

no room service but you could place order for food, then they would call room to say it was ready,

first impression exterior run down, interior was of poor decor untidy, dining area/ reception/ laundry area were

have been more professional and to be told to sit on a sofa while they guy searched about in the laundry basket

very friendly and welcoming. excellent early morning breakfast with lots of choice.

continental breakfast is self service and sufficient

pay for own accommodation rather than the company pay for it, they also provide a quaint little breakfast to

cost of food at the bar and the shower that is still a bit rubbish and low flow

rooms were great. gym was a surprise and pretty good.

good room service for food

nice room clean and tidy, great bar and restaurant friendly staff

even with the window closed it was just as loud and interfering with the kids sleep

laundry prices very high , cheaper to buy new clothes

size room for 2 adults and 2 kids

great location for airport, excellent wifi and good breakfast.

only real annoyance was a family on our floor allowing their kids to run up and down the corridor, nothing to

value for money and include breakfast and comfort of room

i can't believe that no one from the laundry section hasn't noticed that

room was fine (room 429), but the laundry van pulled up practically outside my window and was making a racket

laundry service is absurdly expensive.

didn t like the room as i was above the laundry and washing machine and dryer on all night

would normally walk, but due to injury and having 3 young kids, i couldn't

the only thing was the wifi was poor

ample parking

stayed 3 nights never got clean cup or room service

location for golf

need a gym at least as isolated and business travellers need ease of stay

location good. great for a noght away. breakfast was excellent

great friendly appearance and good parking.

the breakfast was lovely plenty to choose from

food and drink breakfast exceptional all you can eat buffet style ud83dude0b plenty space for parking staff

given a room where the air conditioning didn t work and had to move rooms at 2am with 2 young kids

email never works over wifi here for some reason....major drawback for me

a bar with a river view

arrival was unable to have a meal in the dining room but was able to have room service

parking

plenty of parking

kids and animal friendly

d) so we were barely able to sleep as we wanted to constantly check the kids were ok, we left early and used

the bar staff and meal staff were just fabulous and the food was great

clean, rooms were comfy. bar area was brilliant.

kids and animal friendly

great hosts, great breakfast and we along with jaxxon enjoyed the stay very much

amazing breakfast - unbelievable choice and options

old house, lovely rooms, all comforts, such attention to detail by the owners, breakfast fantastic

breakfast was incredible, with a wide range of continental and cooked options available

my daughter, grandson, pet labrador and i had a big family room with four poster and single bed

breakfast was excellent, overall good value and fantastic service by staff

and adding the most fascinating golf course i have been playing

excellent if you want to play golf and well placed for continuing north.

the room was amazing, the spa was excelent, the setting of the hotel is so peaceful

but it is aimed at being a luxury break to get away from it all unless of course you are golfing

no on-site parking.

excellent bar meals and friendly helpful staff

great location very good restaurant ideal parking.

love that they have pet friendly rooms , lola our chocolate lab is part of the family and it s nice to be able

owner couldn't have been more accommodating allowing complimentary late check out and sorting us a table for

wendy in the bar and restraint is terrific

tv, movies and sports was a good bonus good wifi only 10 mins from aberdeen city centre plenty of parking

it's got lots to discover harbour and boats, shopping, history , and easy for parking with reasonable rates

location is perfect for the beach, golf & walking.

kids were on a double sofa bed and said it was a little wispy and uncomfortable but they both slept

lockers had electronic locks that simply didn t work, and while the women s change room has a laundry spinner

of housekeeping being done when we did manage to go to our room which meant moving through dirty laundry and

amazing estate very polite and professional service at the front desk pool/spa facilites for free for hotel

nice welcome on reception , wifi throughout was very good

the bar is a quiet area but there is also the option of room service

2 nights before we had a 2 storey apartment around the corner, full kitchen/ laundry , lounge 2 bedrooms for

great location, lovely room, tasty breakfast.

good sized room, lots of plug sockets & wifi

previously stayed in the executive suite, which has a full kitchen with fridge and they deliver your breakfast

couldn't get the free wifi to work, but the 4g was good anyway

laundry worker, who parked his lorry outside the hotel on friday morning was incredibly rude to me

nothing. i could not get cereal at breakfast.

staff cleaned every day and were very friendly plus had we a fantastic and delicious breakfast with flawless

the wifi didn't work in my bedroom

food was excellent both in bar and

was clean friendly. great bar service. food at breakfast was delicious.

i was allowed to stay in the reception area to access the wifi even after we had checked out

the bar was lovely and the breakfast room was also nice

the lounge seating in the bar was extremely comfortable

stayed 3 or 4 times now and the wifi is very hit or miss depending on room location

bar was very good, restaurant was very good

the style, quality condition and space within the hotel and adjacent parking was very relaxing.

no information given about free wifi

lady who ran the place was exceptional made us feel at home cooked breakfast which was amazing , the girls in

dinner was in the bar which was bright and airy, girl on bar duty was very helpful and the food was out of this

we had dinner in the hotel twice and first night we sent the food back from room service

provides evening meals and if you miss that, there is room service, which can be very handy if late arriving

com i am convinced the option stated breakfast included

someone else had billed their room service to my room

ordering of room service

poor room with a view over the laundry.

if they had leisure activities (shooting, golf, archery, 4x4 excursions, etc) this would be a 10 hands down

plenty of parking available grounds and garden beautiful

very restricted room service menu and quality of food wasn't great.

intermittent wifi, mostly non existent