it was our special anniversary and they very kindly offered us a complimentary upgrade and late check out for being a longstanding ihg member

they gave us an early check in and late check out

the bed was very comfortable, and the wifi and tv worked well

lovely breakfast

breakfast slots also limited

staff who went above and beyond by allowing us late check out so we could use the spa facilities

breakfast too expensive

treatment was well worth a visit and the and the spa itself was out of this world with large spa pool, sauna, steam room, hot water bath etc thanks to the management and staff for providing us

breakfast delicious

free wifi is quite slow

they accommodated my request for early breakfast and allowed us a late check out

they even threw in a cooked breakfast for free

the early check in and later check out times were really nice

comfortable and spacious room with comfortable bed and lovely view. great breakfast.

hooks had come off (too high for me to reach) so hard to shut them properly no possibility of early check in (no reply when i asked how much the ‘additional fee’ was), no bag storage

only thing i will say is that we paid for a late check out and housekeeping weren’t informed and tried to come in at 11

they also keep your luggage for late check out/early check in giving you more time to spend in the city without lugging it around

very kindly looked after my heavy bags before my check in time and were able to accommodate my late check out request

lovely check in. late check out 11am.

tiny little problem, we did pay for a late check out and were woken up by staff, before they realised we still had the room for around 3

they have offered me a late check out without extra charge which was superb

even the breakfast was topped off

central location, comfortable and a fab breakfast!

only issue was that as my room was directly above the breakfast area the music playing can be heard in the room which disturbed my sleep a

lovely room, great toiletries, large, beautiful bathroom, nice breakfast

a good late check out

wifi good

wifi worked

late check out was good and made our stay even better and stress free

late check out, with additional bonus of being able to leave the car parked until 4pm

ground floor easily accessible rooms, the 24-snack buffet at the entrance, the possibility of a late check out if one is a member

room and beds excellent breakfast very good choice

location is a bit far away from bath spa train station, around 15-20 mins walk

small bottle of champagne in our room as we had just been married and when asked if we could have late check out they were more than happy to help

we were very disappointed there was no room service - the only downside to the stay!

the bar was a perfect place to wind down

at reception and particularly the very friendly bar were excellent

staff great, especially luke who worked in the bar , staff great, food

i had made an error with my booking and they sorted it immediately and gave me a late check out last minute, with no charge

good food in pub restaurant- breakfast was fantastic

visited on a very busy weekend so there was a bit of waiting around at the bar and for breakfast

bar service was slow

the service for breakfast was a little slow but hardly took away from the experience.

allowed late check out after i did the local park running the saturday morning ud83dude0a

little things, we asked for early check in but the room wasn't ready

then in the morning i asked for avocado with my vegan breakfast and again there was no problem

the bar had good opening times

good breakfast and the location is great for our needs

we even got to do a late check out as our coach wasn't till later

the bar and restaurant are lovely, and being just across the street from the rooms it makes it very

was not much of a bar area but we got to sit at our allocated table, due to covid restrictions, which was

roaring fire in the bar lovely evening meal in the restaurant room absolutely gorgeous staff really

staff was great - had a lovely last night at the bar chatting the night away with our bartender - when we left the next morning the checkout gave us