early check in/ late check out and all other requests w/o any problem

the staff ,the food ,the pool absolutely amazing best place in lanzarote

holiday with being picked up by lani' private transport, lovely driver, to the welcoming staff & sparkly offered to us when booking in

the breakfast menu is provided all day so if you fancy brunch instead you can have that, you can have

breakfast

staff friendly and helpful-even managed a late check out

gave us a late check out at no cost

staff, got a late check out complimentary

and as a cherry on top, we asked for a late check out since we have a 4 month old baby and they were kind enough to provide it to us free

our fight wasn't until 8 that evening and we got a late check out until 5 at our request which was excellent

we asked for a late check out due to having an evening flight and staff were super accommodating

early check and late check out was kindly facilitated

the late check out was a bonus

we got a late check out as our flight wasn’t leaving till 8pm at no extra cost

the gym could be better equipped with more free wights/dumbells etc

great for beach and entertainment, quiet, clean, reception helpful, able to avail of late check

good wifi and clean apartment

no payment needed for aircon or wifi

all the staff cleaners so helpful , pool is immaculate

bar was closed 3 days during my visit

clean room close to everything , booked 2 nights as needed a late check out after my time on the

massive hotel swimming pool access, gym, other

no wheelchair toilets by the pool area

big property with facilities like mini golf, table tennis, arcade etc.

we was also all inclusive but found out we couldn t use our bands in the sports bar

we where also allowed a late check out

in your face the bedroom was such a great size and the robes were so handy in the room the pool area is so beautiful and spotless , very very comfortable hotel

& 8) and the whole place is absolutely spotless

the speciality restaurant next to the bar was very disappointing

most of the bar staff. they need to learn to smile and be friendly.

staff very helpful on early arrival and late check out which

the last day we looked for a late check out

we had a very late flight home and they made a real effort to move stuff around and facilitate a late check out

late check out to 2pm worked out well for

stand out for me had to be , the hotel offering a courtesy room on day of check out as hotel full late check out not available - but being able to freshen up in that courtesy room was superb thank

in where we were offered a glass of cava to the point we checked out, where we were offered a late check out we were happy

parking good

the waves at night - the choice of fruit and bread/viennoiseries at breakfast - the big inviting pool

a full mini bar in the room would have been perfect.

beautiful hotel, food at breakfast and dinner was fabulous

was exceptional at arranging reliable taxis, letting me have late check out and baggage storage

parking is available on the street with plenty of space

parking area

very nice, spacious & clean rooms, great terrace, check-in went smooth, free parking on-site

no brainer and a late check out

late check out did cost an additional 20 euros but we could then keep the room for as long as we

rden view), easy parking outside, location of the hotel: central to the island, close to the beach, close to

ke, vodka, gin) unsinkable and tasted like petrol

at the bar after dinner came in a paper cup, not very 4 star

late check out facilities showering mainly

also, although we could not get a late check out, we were able to use the spa showers and enjoy hanging out by the pool until we had

when we came to leave we were told the late check out was not available which was disappointing and then told we would have to pay

i received a letter from camilla asking me to discuss this with her and she offered me a late check in free of charge to compensate, which i accepted

some specific brownie points: - early check in and late check out (which helped with our flight times) - very big and comfortable bed - entertainment

asked for a late check out a day before our departure

we couldn t have late check out but the lack of proper shower, hairdryer ect, in courtesy room was a disappointing

service everywhere

they offer different options for late check out as well

big plus for if not available late check out they offer the room for one hour free of charge so you can get ready, shower etc

even given a free upgrade from bed and breakfast to half board on check in, as well as a free late check out

wi-fi never worked, could never get a table in the other restaurants, didn’t get a late check out etc so wouldn’t book prestige in the future

staff, activities, food, pools - all great. late check out was possible. free parking.

receptionists are efficient, speak several languages, including french spa -

inclusive, good value even though we were there for 1 night as a salad starter at the adult pool bar was 10 euro

we asked for a late check out and it was no problem

only in the kitchen

very comfy beds, provision of basic dry foodstuffs in kitchen plus washing up liquid and cloths etc

good kitchen space and with everything you need provided

kitchen fully equipped: tea, coffee, and

we had also payed for a late check out adding 2 hours onto our stay

beautiful hotel, such comfortable rooms, great facilities

our last night

breakfast was slow coffee awful

would be great it you could just tap your card and pay for drinks at the bar