customer service was great and accommodated late check out

clean room, many restaurants walking distance. good breakfast and they granted a late check out.

pool not cleaned in morning and lots of bugs, lots of trash in retention pond behind pool at hotel,

accommodations for the entire family, kitchen provided, fitness and laundry rooms.

the breakfast was excellent and sufficient.

they allowed a 1pm late check out

location. layout. service. late check out

could not have been more helpful, they let us get our room a bit earlier then allowed us a late check out for our late flight

staff, the breakfast, the pool, the cleanliness of the rooms their just the best hotel

nice small gym

late check out

the pool was great and the room was beautiful

i didn't use the pool, but it was very pretty

the pool area was very nice

cleanliness, location, breakfast, the customer service.

quick valet i was given a late check out to 1 pm that helped me tremendously

there it was not available also that the hot tub that's actually on the premises outside by the pool closes at 7 o'clock

the pool. very small and the water was sus

property clean, nice pool and jacuzzi

we had room service only once in our four day stay but was not informed of the time period to expect them

they allowed us to have a late check out

the staff was very helpful, and the granted us a late check out request

i appreciate the gracious late check out on the day of departure

the gym and pool area was sizeable and well equipped

5 star service pool and fitness area are perfect

and friendly service from alex in front desk modern building with ample rooms allowed us to do a late check out which was great as we had night flights free parking and free

everything! free breakfast, friendly staff, very clean!! we would for sure stay here again.

the laundry facilities were a bonus

laundry machines needed cash and reception did not have change to give out which was an

had to use the laundry room once, the floor needed more attention ,there is no chairs to seat and to relax while

allowed a very late check out with no extra charge

1 extra thing to do when trying to get kids showered and fed

rooms were big, two ambients, kitchen, living , bedroom and a big bathroom, nice pool, and delicious

staff really friendly, pool and breakfast were awesome.

pool, breakfast

the property was good and so was the late check out

so when u need assistance u babe to wait until they come from the back from trying to do laundry

everything was good except breakfast

breakfast first day i only found coffee and hot water for oatmeal anything else second day i went

the breakfast offered is very simple, only coffee, oat, yogurt and cupcakes…

enough parking space and i could do late check out

did not like that even thoigh i requested a shuttle pickup from the airport when i first booked, i was not given clear instructions prior on

no complementary shuttle to cruise port

breakfast was ok due to covid it was what it could be

the room was a good size and it had a laundry facility

we really appreciated the early check in and late check out as we were coming off a cruise and didn t have anywhere to go

the hotel is clean and comfortable, the wifi and breakfast are

and i wish the check in time for the families with kids can be a little bit

there are a lot of facilities like the gym, pool and complementary laundry use

there are a lot of facilities like the gym, pool and complementary laundry use

my flight came in late and i was able to get a late check out

of late check out due to wife participation in a u of miami medical seminar / training

work ac didn't work shower was flooded and house keeping kept knock on the door and i had a late check

she literally yelled and had an arm flailing rage because we asked her about laundry services and if they had change for the machine

roof of gym broken. we couldn’t get in the hotel from the pool door

my family had a very late flight the day we checked out and they accommodated my request for a very late check out as

mojito lemonade concoction by the front desk the kids loved, along with their super cute trump kids back pack with little goodies

thank you to all the lovely hardworking golf cart driving gentleman who drove us around & were so interactive with our children; you made

golf and spa

com the room included breakfast but when check in the front desk said my reservation not included breakfast

loved their late check out at noon

the pool was nice and decent sized

bare bones gym, pool isn't great but the staff makes the stay just lovely. they were great!

maybe improve de breakfast area

the room was big, clean and beds were comfortable.... the breakfast was nice for the value...

they let gave me a late check out that i really needed to complete my business

they allowed us a late check out

we had asked for late check out and they only extended it for 30 mins

variety of food for breakfast, and the bar are was quite and quiet

liked that they had a bar and food

i appreciated the late check out of 12 o’clock rather than normal 11 o’clock

breakfast not worth waking up early for it.

free, spacious parking, free laundry, good breakfast, great gym and pool area

the pool was nice, good location to restaurants, airport shuttle convenient

the cuise port is a 25 min drive - relatively close, complimentary shuttle service from the airport

booked this place by a mistake, and i should have not even stayed, but it was late when i got there, this place is terrible, it’s dirty, i didn’t even take a shower because

was grateful for a late check out at 1pm

we are grateful for a late check out at 1pm but at 12 noon the housekeeper came, knocked once and didn’t wait for an

pool was closed

the laundry room was out of service and the gym was not clean

willing to allow late check out

there were fullsize kitchen and separate living room areas in the room but we weren't there long enough to use them

the pool is good and they even provide towels

only thing that i would say you need to know is when out by the pool air planes fly overhead as they are landing at mia and some can be loud

easy check in and out. comfortable room. complimentary shuttle

asked for a late check out, pay $50 and stay until 4pm

pool very nice as well as gym

service shuttle to the airport was excellent as well

nick in the bar always remembers my mom and i (we stay there every year when we go on a cruise out of miami)

i was expecting a full service bar restaurant

they were very accommodating to a late check out

late check out fee too expensive

booked this hotel specifically to have a late check out and requested this months ago

extending a late check out was done with ease and speed

they do have late check out which i think is a bonus

and they have some issues with the stairs but the staff went above and beyond to accomodate from late check out to turning the airport shuttle around as i had left some things in the draw in my

the option of late check out!

to everything was great, the rooms were very clean aswell as the lobby, staff was friendly , late check out and i loved that it was affordable without being a nasty ,dirty hotel that was a big

let us do early check in and late check out and have a free shuttle to take you to and from airport with no charge

unaccomodating re late check out

they were also kind enough to allow a late check out (20 minutes

room was excellent clean and comfortable the staff and the complimentary late check out was convenient

very close to airport for stopover staff were very accommodating with late check out

staff were very accommodating and permitted a late check out

my partner whilst he was naked in the bathroom on the last day despite informing and paying for late check out

stay was just perfect , they allowed us for a late check out , all thanks to the receptionist mr wilbert

in addition, i would like to thank jessica (front desk) to give us a late check out at 4 pm

bar at pool was closed

the pool is

breakfast was very good! it was a complete breakfast

arrived late at night at mia and was really glad to only have a short walk to the hotel without leaving the

i really wanted to use these facilities for my kids so they can get a bit tired before our long flight to asia

wifi down

the room next door had kids making a lot of noise until past mid night

free wifi and location