despite paying for late check out, i was locked out of the room

lots of ev charging points in the carpark outside.

only a little niggle, but would prefer a bar of soap to the liquid soap dispensers .

very clean, friendly staff, bar if needed and breakfast but we ate at services

had a small bar lounge area and fast food on the doorstep

big comfy beds and late check out

menu for room service but one room had a broken telephone and the other none at

we found the drinks at the bar a bit over priced.

lounge to relax in away from the bar would be nice, to have coffee etc

doing bar and food service meant you had to wait a long time

gave us a late check out and as 2 of our party could not make it down for breakfast in time, she made them a

given a late check out on sunday so i could shower after running the york 10k race

to be nit picky - the wifi singal was a bit weak & temperamental in the room but fine out by the reception

car parking was perfect, close to the entrance door

no wifi in bedroom or annex building i stayed in.

poor signal to wifi

also got an upgrade for my birthday and late check out so very happy

the breakfast was excellent and late check out of 12 midday

excellent value very clean and was nice to use the pool with the kids would definitely stay there

everything, we stay here every time we visit the kids and love it.

parking was a plus

nice to let me have a late check out at 1200 awsome breakfast really nice n fast service all staff very

late check out times

the wifi signal in my room (room 4) was intermittent and quite poor. (+)great breakfast good wifi and very kind and friendly service. (+)beds were comfortable free wifi a bonus and movie stations (-)wifi is not good (+) free parking and excellent wifi (-)no wifi been found. (-)wifi was a little bit slow. (-)constructive criticism but the wifi signal is non existent in the room at the bottom of the stairs (-)we couldnt get the wifi in our room. (+)that required me to travel to york unexpectedly, i was given the front room where the wifi is strong because i needed to make several

put in the basement with a mob of school kids bouncing up and down on the ceiling in the above room all night

was able to pay for early check in which was really helpful for us

lovely and helpful, we arrvied early and our room was ready so we got a nice early check in and late check out

view, lovely staff, good location, quiet, cosy, beautiful building, comfortable bed, hot water, room service, meals onsite, helpful

wifi issues - had issues for a short while

lovely welcome from the reception and fab to be allowed early check in.

room service said closed on the website with no explanation

also nice that i could get a late check out

they allowed early check in and late check out as they were not fully booked

had arranged late check out at 11am and at 9

for wifi could be left in the room had to return to reception yo ask for it

early check in possible and room reallocation to a twin as i did not want to be on the top floor

late check out of 12:00 was useful

liked the late check out service which was more convenient for us

didn't eat at the hotel so cannot comment on that but dining area and bar did look very nice

ev charger not working

kids running up and down hallways slamming doors , heat wave and air con did not work , plug in

50 late check out till 1pm costs 25

hotel with lots of charector, brilliant location with parking, the comfiest of beds and lovely breakfast with lots of choice

room small but lovely,comfortable and very clean ..breakfast superb .location great .

ev charger parking bays were blocked with petrol vehicles

milk and cookies for the kids, good selection of hot drinks in the room.

perfect free room upgrade, free late check out and complementary breakfast

late check out was a bonus as was onsite parking

paid for a late check out only to be woken up with someone knocking at the door advising us we should have

we were checking out on 03/12/2024 and we opted for the late check out option

com which was confirmed, however when we arrived this couldn t be honoured as the room had late check out

also had an e mail to say i could have late check out

late check out at 12

late check out. friendly staff. comfy beds. crabtree and evelyn products. amazing breakfast.

pillows & bedding were very comfortable & no noisy air conditioning fans : ) great late check out time & staff were friendly

everything was excellent including room service and restaurant

arrived a bit earlier and allowed me to check in, also requested to have a late check out

allowed us early check in as room was ready

staff and thanks for early check in

for one night as a little staycation for just me and my two small kids

was a plaster and a sweet down the back of the kids bed

friendly staff, room immaculate, lovely big shower, offered free late check out, great location

room service is listed as 24 hours but didn t start till 6pm and was an additional fee to get

the kids loved the breakfast

nothing, friendly staff, good room service.

we had concerns about sofa bed - a little uncomfortable for the kids

had late check out until 12pm

friendly atmosphere, bar and food lovely, staff very helpful, nice atmosphere, really loved our

wifi code provided didn't work

fabulous easy early check in superb staff quad and family room very spacious onsite

the room was cosey. great location,free refreshments. good wifi, bathroom and decent tv.

late check out was appreciated. area was good for walking

late check out time

room service was excellent

check in is very late a tray from room service left in corridor all day for some reason price of our day was very much more expensive

good selection at breakfast

the hosts were very helpful allowing us to have an early check in and late check out

the hosts were very helpful allowing us to have an early check in and late check out

late check out time

beds comfy and good that it s late check out

24 hour gym too plus plenty of doggies to see and clap - dog

free access to the gym, outside beer garden, extensive cocktail menu, just great

were lovely & friendly, food was good, clean and tidy and the kids loved the pool and footy table

was able to pay an extra charge for late check out

when you visit york, its close to the city center but far from the train station, the internet wifi worked very well for my job

on ground floor , wifi tv and netflix ud83dudc4c

a family run hotel the staff did everything they could for us early check in kept our luggage till 1 pm as we wasn t leaving till that time i would return if i

it was excellent i was able to arrange personally an early check in so we could get them picked up safely by the limo it s hard to be remotely in

late check out(11am)

everything the location was very good room was very clean the bed was super comfy and the breakfast was spot

friendly good breakfast helpful staff good bar within walking distance of the centre of

just what i needed and a great breakfast

always enjoy a few beers in the real ale bar with friendly people

was disappointed we couldn t get a late check out with covid ect

adults only was a bonus

perfect location was peaceful loved that was adults only comfy bed perfect for

stayed here numerous times , beautiful location , clean comfortable rooms , lovely breakfast and late check out, great pub on site serving great

no room service menu in the room

how cosy and welcoming people was and the spa facilities are amazing

the spa, gym and pool facilities were very nice

the leisure facilities are great, the gym is brillant lots of equipment, breakfast was lovely, the beds were comfy and it s around