lovely hotel and staff and even had a late check out

was nice wifi good nice to have the gym and pool very friendly and helpful staff who organised a late check

when i went back to the desk there said there cant do nothing fully booked had late check out 6 times cleaners kept coming in or nocking on door constantly waking me up

spa,pool and the room also was not bad but the bed was a bit old.

customer service clean parking good location

was, was so lovely in particular and very helpful along with her colleague who helped arrange a late check out for us, but i don’t know her name

location, nice big rooms, late check out and free parking

late check out at noon, included in the price

check in was easy and even managed an early check in due to the room being ready

bar and breakfast were excellent and the ambience was terrific

late check out

and my partner requested a late check out as we were checking in late of the evening

also late check out time and breakfast served until 11am which was also really great

location late check out 12

staff were friendly, the room was comfortable and clean. the gym was well equipped.

great value, very comfy bed and late check out time

the price of £10.50 for breakfast.

perfect room if traveling with kids/babys

was great staff were polite the rooms were very clean the bar was nice and the overall feel of the hotel was

tea and coffee making facilities in the room and a tasty, freshly cooked english breakfast

late check out (12pm) which was needed after a long night out (-)the late check out option, was a lil too stiff (*)is my go to hotel when i m in birmingham free parking late check out and close to city (*)and this is the hotel i always stay at as it s local to the city centre, has free parking and late check

hotel out on a limb ,no room service, no information on hotel in the rooms

room service was not available

staff are rude and not trained room service does not know english

also, the room service lady was cleaning the room next door very loud and kept banging on the wall

gave us a late check out, thank you

late check out at 12 and breakfast till 11 is perfect for me

was able to book late check out when we first arrived

at 12:18 i received a call from daniel at reception informing me i am 18 minutes late to check out, i apologised profusely as i know we was slightly late but he ignored my

there is even a gym in the basement

a late check out until 1pm was really helpful

barry and the other bar staff were lovely

nice bar and restaurant

even ordered lovely room service at 1

was excellent- the reception staff were particularly helpful and pleasant so we're the bar staff

staff kicked us out despite requesting late check out as a marriot card holder

slick and easy check in and late check out

we also had bar food and booked a very late check out which the guys helped us with so we're extremely grateful for that, we will

friendly staff. late check out. excellent room ambiance and amenities. tasty food.

the late check out time of 12pm

late check out

also being signed up for the holiday in club for free late check out was very

housekeeper knocked twice despite no disturb sign on the door and late check out

they did offer to change our room but we were out all day and weren’t back until late, my daughter was too tired to pack our stuff up to move rooms

which not needed also cleaners knocked door twice although we had late check out and do not disturb in door but more sleep needed

requested a slightly late check out and was shot down without even trying

it was my birthday & they arranged some chocolates + prosecco in the room which was a lovely suprise

and bathroom decor lovely, staff very helpful and allowed late check out as

the gym facility was great and not busy. the room was clean and spacious for two persons.

awkward arrangement in the bar which none of us could quite work out

have to pay for parking and late check out

free coffee in reception, late check out, friendly staff, amenities in room great like the free soap and shower gel

location, car park and late check out

no room service

downfall was some of the cooked foods at breakfast time tasted as though they were yesterdays warmed up

you were kind enough to allow us to use the sauna and steam room before 3pm and allowed us late check out to which we were very grateful

friendly cleaners. late check out.

above

late check out and a bath in the room

musician with a mic and guitar amp) practiced all morning on the day i asked for a late check out so didn't really rest - this wasn't the hotels fault but did see this as

hit and miss not great on checking in but excdllent service checking out and arranging late check out

staff who took the time to tell me where everything in the hotel was, breakfast/check-out/late check out etc and helped me sort out my awards thingy

allowed late check out to which we thought was great

late check out and the size of the room and the friendly staff.

kept knocking on my door when i had done a late check out already

i could have and it's minimum were that they put one towel out for 2 of us and we asked for late check out and the house keepers came at 10am

when i asked about late check out hony was really helpful and

but only £15 for a late check out till noon

steven on the desk was particularly helpful when i arrived late at night and gave me a late check out which was great

any extra frills (late check out, bag storage, tv and wifi) cost extra, but it's super easy to add them on

upgraded to free breakfasts for my son and i, plus a complimentary late check out

charging 10 per hour for a late check out wasn t great and tarnished the good service up to that point

location, got a late check out by signing up to hilton honors programme

the gym was way to small with limited equipment

bar was also lovely

late check out time (12 o'clock) overall a very enjoyable stay and i would happily stay here again (+)great location, late check out is great. good customer service (+) lifts are quick, late check out allowed for members, discounted parking at grand central brittania car park 12 (-)not ready by 1500 for check=in but they compensate us with free drinks and late check out the air=conditioned not working and the guy in reception replied unprofessionally as

the beds were comfortable and the breakfast was brilliant

breakfast was so good.

ere is a paid laundry service but the prices are very unreasonable)

location, it s your standard holiday inn so don t expect miracles, hotel was clean, room service pizza yummy ud83dude42 it has hair dryer, iron with ironing board, tea and coffee

the bed, 2 swans made out of towels, and some soft drinks

warm room late check out

he only thing worth the 35 was the late check

late check out midday! love that. location is great too

the young ladies at reception desk and bar were very friendly polite

daily movement of vehicles in front of the main gate i was there from thursday to sunday no late check out even for an extra hour i have to pay for every single extra

the late check out was a bonus and the staff really pleasant

very central. clean and tidy. good breakfast and late check out at 12. very close to station.

we were offered complimentary late check out, we we rudely awoken by a piercingly loud alarm which wasn t a fire alarm in the

late check out free of charge, staff friendly, lovely clean rooms

staff and cleanliness and late check out

the bar was open late for guests and panini's were also available (we had been to a concert), buit no other hot food

late bar

parking £15 rip off and £10 extra late check out 5pm excellent

5pm late check out

not great facilities and staff not great, did allow late check out though

quirky little bar to walk into, staff were helpful and friendly, extra late check out on sunday until three

comfy room, as we had a late night the free late check out was very welcome the multi storey car park round the corner at

stay, great location, very friendly and accommodating staff late check out a great benefit

are amazing, late check out and tv has various movies to enjoy and the atmosphere and decor was very relaxing

late check out, great bar and lounge

excellent value. late check out.

lovely room, easy place to find and good parking

on the final night, we ordered room service, and the waitress who was stood next to me when i made the order was visibly and

prompt room service, great location, style and room

parking facilities

modern facility, staff were friendly and we were given a complimentary late check out which was

we got offered a complimentary late check out of an extra hour also which was nice

like the fact you was able to get a late check out and the front desk was ever so helpful would stay there

we were given complimentary late check out at 1pm ( usual checkout is 11am which is still a decent time

i asked for late check out unfortunately couldn't extend the booking

late check out is great

we paid for late check out ontop of this but kept getting disturbed

late check out which meant no uncomfortably early alarms on the

i was running late for check out and cleaning lady advised that it’s okay as there still cleaning other rooms,

it was clean. the security and staff were nice. you can pay for late check out.

late check out was no rushing around in the morning

staff were helpful and friendly. swimming pool was nice size for kids.

nice big tv and free wifi which

we got an early check in which was great as we arrived early for a funeral so we could rest and freshen up

restaurant food menu is room service with table at best

the bed is small and the hotel policy of charging extra for late check out of guest that checked inn at 12:00 midnight is absurd

requested and got early check in for 4 rooms.

convenient location for casino lots of parking great full english breakfast

fantastic having ice machine, microwave any plates, cups, cutlery etc you need is provided and of course free parking

the staff were polite, enjoyed our stay, they even accommodated our slightly late check out.

accommodated our requests for 3 rooms next to each other and our request for a late check out

was nice and free parking and breakfast was delicious, also had was offered free complimentary late check out

breakfast choice, facilities were great , fat better than premier inn where we previously stayed

for late check out which was granted until 12pm but had house keeking knocking at my door from 11am

wifi could be faster, but can t complain for the price we paid

comfy bed, nice walk in shower, netflix available, fantastic buffet style breakfast, free wifi, friendly staff, great

wifi password, breakfast times

was excellent, the staff were very friendly and helpful, plenty of car parking, a very pleasant stay, would definitely book