liked the options re late check out/early check in . great location .

gentleman and one lady at the front desk were helpful and even agreed to give us a late check out

excellent location. friendly staff, great breakfast options. pool

less you land after 10pm, which the last sea-yyj flight does); neatly located next to a bar that serves food and a supermarket and

the egg in the breakfast was very cold

staff accommodated our needs (early check in, late check out, cleanliness).

was great, was able to book last minute, laundry facility was great

laundry facilities a surprise

did not like that the front desk could not make change via credit/debit card for laundry coins so i had to use their atm which cost $4

the guest laundry facilities were an added bonus

we got a cheerful response to our late check out request

gym needs more equipment and they should provide towels.

no bar of soap

a handicapped bar in the shower!

people with mobility issues we liked the picture of the walk in shower however we expected a grab bar in the shower and comfort height toilets

they gave me a late check out that made my life exponentially easier

delicious free breakfast each morning

the breakfast and connected pub were wonderful

the did up a scavenger hunt for the kids and had a whole story

out too early for breakfast, unfortunately

we had arranged for a late check out and had the maid and front desk person knock on our door to ask us when we were

breakfast not complimentary but they are delicious.

convenient and hand ample parking space

parking was fine

and room service did not come one day but the front desk staffs make it up for us

check in and late check out were appreciated

i wanted a mountain view but got part of the golf course and partial view of the

room was wonderful with lots of room and lovely view over golf course

it has an amazing view out over the valley and golf course. the room was beautiful too.

the amatista spa (amatista signature treatment—i highly recommend) is for her to get a break from busy life

again, tonight, he hung up on me when i called to ask for late check out after using a rude tone with me

loved the pool garden area

pool, suite with kitchen and two tvs.

manager was accommodating and allowed us an early check in

clean, convenient location, free parking, fridge & laundry room!

clean room and breakfast is great. they also allowed 1 hour late check out. parking is spacious.

maybe a bit more parking availability but otherwise everything was great!

from the people who works, the facilities esp the pool and hot tub thst my kids enjoyed so much

i very much liked the pool, jacuzzi and the gym

clean , nice decor, free parking

accommodating with late check out which is excellent when needed

easy check in , late check out

was cozy, had a games room, had a pool, pretty close to down town, floyd's diner was really great, and 10% of at the restaurant

the kids loved the pool, and the entertainment room with ping pong, foosball, board games, and a big screen for sports

have a nive gym and everyone was very polite

allowed late check out with zero hassle, no late fee, kept housekeeping from knocking or rolling noisy

be notified that there is towels located at the pool, ao i didn't need to bring one down from the room

bar and club on site but very popular and need to get in early to park especially on game days

the shark tank sports bar is very noisy but the manager gave us a private room twice so we were able to hear ourselves

i was pleased with the morning snacks and everything was in working order at the pool/hot tub

staff were very kind, and allowed me to stay for a very late check out with an extra charge

room was dirty the halls were a mess and the laundry facilities was in the dark basement very

staff lying to my face saying their laundry facilities broke the day before

the laundry facilities for guests, the furniture and the dark entry way.

laundry machine available - used and worked well

late check in and late check out was also good

issue at best…first night there was a minimal amount of noise from the churchill bar which didn’t exist on the following nights…didn’t impact my sleep but if you might be

sitting area with a library full of old books, a wet bar and fridge, a wood burning fireplace ready to light

unfortnately in the evening the downstairs bar and surrounding

location; gym, shopping, bars (if that is what you are into

the gentleman, harj, who checked us in and subsequently tried to help give us a late checkout was professional

the morning was not good , was expensive considering all the inconvenience of there not being a bar /

the gym and the pool are very small

very clean hotel. great location. inside pool open 7am-midnight.

otherwise we could dial 0 when we got to the room and we may or may not be lucky in getting room service

pleasantly surprised our requests for an early and late check out came through

gym was a pretty basic so we ended up finding another

we also went to the hotel spa for couples massages and they were perfect

gym barely adequate

the bathroom was spa quality and even had bubble bath, a razor and shaving cream

showing us the room, the spa tub, the support we got for the netflix issue and allowing us the late check out

also the breakfast was amazing

beautiful, large room, with a comfortable bed, balcony, jacuzzi, and the breakfast room was open all day

spa in the rooms

the owner and staff were accommodating and lovely… and there was a great continental breakfast

room was immaculate, modern with quality furnishings and super comfy beds

they let me do late check out at 12pm which helped us to explore the city in the morning

+2$/load washer dryer one load

i could hear my kids talking in our room as i was waiting at the elevator

couldn't get the wifi to work on our phones for a day

and unstable bed that would move too easily, no water provided in room, tried to refuse 30 minute late check out for doctors appointment which was asked several times beforehand

we were able to check in 3 hours early and have a late check out, which made our travel plans move with ease

staff is always friendly the outdoor pool is nice in the summer and the pub and restaurant food is delicious and location is right

the early check in

blackball ferry nice comfy room & bed excellent kitchen - open late - great staff restaurant & bar - well appointed - great view of the harbour excellent value for very reasonable price

gave a late check out and when we accidentally fell asleep and missed that

gym is open 24/7.

however, i missed a reasonable size pool for my kids.

staff really helpful. lovely room, excellent location and the breakfast was very good.

clean friendly staff parking balcony guest laundry in building coffee available

we loved the late check out - the staff, so much of it!

would like the stay better if room service

they do not have room service.

location in heart of victoria free ev charging

room service was not wearing face mask

daughter and i where there to run the half marathon and wanted a late check out and they where able to do this

staff were nice, let us have late check out on new year s day

did not let me checking with my husband’s credit card and my name on booking while kids were sleeping in the car

ery)

kids love the breakfast. parents love the location and the room

i had asked for a late check out in order to take a shower before i left

very hard to open the window. beds are high, watch out for kids so that they don't fall down

had laundry onsite and puzzles/games to borrow

helms inn has a visitors laundry so if you are travelling for any length of time as we were, this is a wonderful added extra

bathtub and kitchenette made for a relaxing evening after a day of touring around with my mom and kids