flexibilty with late check out was appreciated

approachable staff good food comfortable clean rooms and plenty of parking very accessible

they made feel really at ease when i came into the bar to check in

good food, reasonable bar prices, staff friendly, room was fine, clean and bed comfy

quiet inspite of the hotel being busy and a bar downstairs

our group a really big favour with a lift when he didn’t have to, also another staff gave us late check out

after 3 1/2 driving, but i could not enjoy one because my bathroom had a ridiculously large spa bath in it that wasn't very clean the room itself was extremely dated with a brown carpet and

central location fabulous staff customer service bar excellent value for money

only bar menu served in the evening

bar available

breakfast with meaty farm shop style bacon sausages, friendly landlady, late check out and late breakfast option, nice to have a pub as a b&b

very friendly welcome. comfortable bed. nice breakfast. good parking

were seats round the bar which, when all were occupied, made it difficult getting near to the bar to be served

we were in a family room which was outside the main hotel and, unfortunately, the free wifi from the hotel didn't reach to where we were staying

wifi could have been better.

particularly spprected late check out and extended breakfast

all really good, helpful staff , excellent room service would recommend and stay again

service in the bar area. we were forgotten a few times although the staff were very apologetic

the gym was a good addition

to order room service rang on and off for half hour, then tried reception and housekeeping but neither lines

close to weston and bristol which is where we were going, nice location, late check out time.

friendly staff & flexibility on late check out.

parking outside the individual rooms for added security

ry tasty vegetarian option) and breakfast, which had lots of options

see if we needed food left for us as we were arriving late and then noticed we had a birthday and breakfast arrived with a candle

had a late check out of 1 hour at no extra charge also

easy parking, self contained spacious rooms, air con

free parking was great

the rooms were mega comfortable, breakfast had ample choice, the bar had some fantastic choices, dinner was superb, there's ample parking and the area where your

breakfast had ample choice, the bar had some fantastic choices, dinner was superb, there's ample parking and the area where your rooms are were quiet and private

ground floor easily accessible rooms, the 24-snack buffet at the entrance, the possibility of a late check out if one is a member

late check out was good and made our stay even better and stress free

late check out, with additional bonus of being able to leave the car parked until 4pm

breakfast and food options were great

restaurant across the road had a party till 11pm making it difficult for sleeping especially with kids and the window had a catch so didn't

staff who went above and beyond by allowing us late check out so we could use the spa facilities

spa access is only 8-10am and 7-9pm which we weren t aware of

wasn't thrilled that our spa session was interrupted by a 1-hour long senior water yoga session.

the room service menu was very limited and extremely expensive for very small portions.

all the staff in the reception area, breakfast room, and bar made me feel welcome and accommodated my requests

5) very quiet bedrooms (& was able to get late check out- again for my ill daughter)

late check out granted

when arriving and asking reception if it’s possible for a late check out which i was told on the phone by a colleague the night before it shouldn’t be a

unsure how that is a premium room and he also let me stay an extra half hour late check out free for the issues

friendly service, great gym, nice food offering, quiet room and comfy bed, spotlessly clean

they also keep your luggage for late check out/early check in giving you more time to spend in the city without lugging it around

tiny little problem, we did pay for a late check out and were woken up by staff, before they realised we still had the room for around 3

i believe it happened due to us purchasing a late check out when we checked in and that may not have been informed to the staff

only thing i will say is that we paid for a late check out and housekeeping weren’t informed and tried to come in at 11

lovely check in. late check out 11am.

it was our special anniversary and they very kindly offered us a complimentary upgrade and late check out for being a longstanding ihg member

they gave us an early check in and late check out

loved the hotel interior and the room - very chic. great breakfast, bar and location too.

the wifi wasn t working and the tv didn t have any streaming services.

we ordered a toastie on room service