liked the options re late check out/early check in . great location .

gentleman and one lady at the front desk were helpful and even agreed to give us a late check out

excellent location. friendly staff, great breakfast options. pool

less you land after 10pm, which the last sea-yyj flight does); neatly located next to a bar that serves food and a supermarket and

the egg in the breakfast was very cold

staff accommodated our needs (early check in, late check out, cleanliness).

was great, was able to book last minute, laundry facility was great

laundry facilities a surprise

did not like that the front desk could not make change via credit/debit card for laundry coins so i had to use their atm which cost $4

the guest laundry facilities were an added bonus

we got a cheerful response to our late check out request

gym needs more equipment and they should provide towels.

no bar of soap

a handicapped bar in the shower!

people with mobility issues we liked the picture of the walk in shower however we expected a grab bar in the shower and comfort height toilets

they gave me a late check out that made my life exponentially easier

delicious free breakfast each morning

the breakfast and connected pub were wonderful

the did up a scavenger hunt for the kids and had a whole story

out too early for breakfast, unfortunately

check in and late check out were appreciated

it has an amazing view out over the valley and golf course. the room was beautiful too.

gym was acceptable. nice scenery

this property is beautiful and located on a golf course

we have a spa service, late lunch hang around the pool than relax in our room with drinks and snacks

clean room and breakfast is great. they also allowed 1 hour late check out. parking is spacious.

should be a no diving rule in the pool because the kids kept getting splashed on which was not fun for

ybe very annoying with babies)

the amenities included a full gym, pool, hot tub and dry and steam saunas

i very much liked the pool, jacuzzi and the gym

we had arranged for a late check out and had the maid and front desk person knock on our door to ask us when we were

pool

muffin paper at the back of a seat , coffee stirrers under the bed and a wrapper of a granola bar under the

breakfast was great.

i think it should have complimentary breakfast.

again, tonight, he hung up on me when i called to ask for late check out after using a rude tone with me

manager was accommodating and allowed us an early check in

clean, convenient location, free parking, fridge & laundry room!

bonus was having kitchen utensils supplied, including crockery, silverware, and wine glasses

no gym, pool, or breakfast when website stated all.

accommodating with late check out which is excellent when needed

easy check in , late check out

was cozy, had a games room, had a pool, pretty close to down town, floyd's diner was really great, and 10% of at the restaurant

the kids loved the pool, and the entertainment room with ping pong, foosball, board games, and a big screen for sports

have a nive gym and everyone was very polite

allowed late check out with zero hassle, no late fee, kept housekeeping from knocking or rolling noisy

be notified that there is towels located at the pool, ao i didn't need to bring one down from the room

bar and club on site but very popular and need to get in early to park especially on game days

the shark tank sports bar is very noisy but the manager gave us a private room twice so we were able to hear ourselves

i was pleased with the morning snacks and everything was in working order at the pool/hot tub

staff were very kind, and allowed me to stay for a very late check out with an extra charge

room was dirty the halls were a mess and the laundry facilities was in the dark basement very

staff lying to my face saying their laundry facilities broke the day before

the laundry facilities for guests, the furniture and the dark entry way.

laundry machine available - used and worked well

the gentleman, harj, who checked us in and subsequently tried to help give us a late checkout was professional

nice unit, but we had to pay extra. excellent service and room service dinner was great.

wifi connection is poor

room service, i was there 10 days and never saw a maid

fitness room and pool area a little small

showing us the room, the spa tub, the support we got for the netflix issue and allowing us the late check out

my wife and i booked a king room with the spa bath and it was such a relaxing stay that night

the breakfast was so generous as well with a fusion of both asian and canadian style items

appointed historic bed and breakfast walking distance to local downtown attractions

spa in the rooms

late check in and late check out was also good

added bonus was the great whisky bar off the lobby

no pool, gym, hot tub or spa if that's something you would be looking for

issue at best…first night there was a minimal amount of noise from the churchill bar which didn’t exist on the following nights…didn’t impact my sleep but if you might be

irish times bar below and across the square is outrageously loud at night, and places speakers outside

gave a late check out and when we accidentally fell asleep and missed that

however, i missed a reasonable size pool for my kids.

the access to laundry was appreciated

gym, spa, sauna and pool were good and accessible

early check in was requested but not provided

and unstable bed that would move too easily, no water provided in room, tried to refuse 30 minute late check out for doctors appointment which was asked several times beforehand

we were able to check in 3 hours early and have a late check out, which made our travel plans move with ease

good little pool and hottub just off reception which was well looked after

they allowed an early check in, staff all very friendly and the room was perfect.

it had a pool to rejuvenate after sightseeing and a great bar for people watching after the sun set

pleasantly surprised our requests for an early and late check out came through

the spa is only for massages and wellness, there’s no hot tub or sauna.

so we had no access to the restaurant or bar in the hotel the night/day of our stay

gym barely adequate

gym was a pretty basic so we ended up finding another

we loved the late check out - the staff, so much of it!

know because of covid its hard to give room service for the customers, but i think at least providing them with early breakfast is good

gym was only accessible through the pool area

separate lounge and little kitchen 2 tvs one in lounge one in bedroom the swimming pool and gym was also great

room service was cold and one order they forget a part of the meal, and utensils

daughter and i where there to run the half marathon and wanted a late check out and they where able to do this

staff were nice, let us have late check out on new year s day

swimming pool was excellent for the kids. location enabled us to walk to most attractions

we had kids (11 and 5) and the way we planned was to go out during the day, have fun, come back post lunch

laundry facilities for guests to use

they let me do late check out at 12pm which helped us to explore the city in the morning

room was immaculate, modern with quality furnishings and super comfy beds

+2$/load washer dryer one load

small point but vending machine was empty on many drink choices for the kids

my kids loved the lego hotel! all staff was so nice. the room was spacious.

i had asked for a late check out in order to take a shower before i left

very hard to open the window. beds are high, watch out for kids so that they don't fall down

had laundry onsite and puzzles/games to borrow

helms inn has a visitors laundry so if you are travelling for any length of time as we were, this is a wonderful added extra

bathtub and kitchenette made for a relaxing evening after a day of touring around with my mom and kids