got free late check out which really made my daughter more comfortable awaiting 6 hours between her

the wifi was down

window door providing daylight and access to private parking lot with chairs many restaurants next to the

lots of parking

breakfast

and plenty of food the staff was wondering the rooms had refrigerator micro wet bar even hot plate and breakfast in the morning and even offered late check out you can't beat the price also a

a very nice pool check in was good no issues, we got up late so we asked for a late check out most hotels grant you to 1 pm we were told out by noon or

breakfast was excellent and staff were brilliant

they also have a laundry room available for a very reasonable fee $1

wifi could be improved

loved our room, and we were able to take advantage of the late check out

location was right across from the falls. walking distance to restaurants and casino.

missing was a kettle & microwave esp family with small kids that only eat foods from home.

enjoy the pool area because it was always full of loud kids breaking the hotel rule that prohibits horsing around

we ate in the bar and the food was great as was the service

early arrival and late check out immediate service in the room with questions about the air conditioner great view of

did not ask for late check out.

we got a free upgrade and late check out as i signed up for being a radius on member

wifi bad

pool was so cold!! but i think that was because of how warm it was inside the pool area.

because of a delayed check in on the hotels end, i asked for a late check out which was nice and we were able to enjoy the views longer

had a lower lobby room ( was only there for a night to see a concert @ the casino, wouldn't get to appreciate the night fireworks & views), it was adequate for my needs,

only thing that i would comment on is the need for some type of bar in the shower to hold on for balance

staff were great and we managed a surprise early check in and got a penthouse room

area was a little far from anything fun besides the casino

location, good breakfast, late check out, really no smoking room.

pool, hot tub, and free breakfast & parking

loved the pool and hot tub and being able to book a timeslot so not worried other would enter

the room was clean and well maintained, the pool was in excellent condition

the patio and built in pool were bonus's

late check out was requested and we were told we could check out at 1pm however all services to the

location, within walking distance of the falls, full breakfast included, pool & fitness centre, late check

bonus late check out

a member of ihg , we are expected to get late checkout

the check in was very fast and i loved the fact that they have a late check out

we also requested for a late check out which was provided

didn't have a whole lot on their menu at the bar food wise but they did have a lot of sweets and coffee drinks

due to covid the pool and gym was closed

gym needs more equipment for workout

would have been nice to know that the laundry wasn't available during our stay.

who was exceedingly rude and inconsiderate - we made sure before arrival that we would get an late checkout and we will pay the extra tab on it, even the person we spoke to made a note on the

eaned every day), allowed us to have late check out and provided us with a fridge on request

housekeeping

into our room to set up some flowers and champagne for our 40th wedding anniversary and gave us late check

will stay again when i arrive with the kids

late check out at 12pm was an added bonus

pool is green and not available for use

walking distance to all attractions (clifton hill and casinos) etc as for the fair price by location

the pool looks like it needs to be renovated.

pool was broke and no balcony but nothing is perfect :)

allowed an early check in & a late check out

crystal clear pool

it was walking distance for us for shopping, banking, falls and casinos

the falls and casinos are walkable which is great

staff, rooms and pool all excellent

the daughter allowed us a late check out at no additional cost and the father (shakie) let us park in the lot after checkout

pool was great for the kids and adults to cool off

also got the spa room with the tub and the jets weren’t working

staff was polite friendly and the hotel has a outdoor pool

distance to the falls and the activities ( about 15 minutes with crosswalks and kids), nice pool with an actual deep area, comfy beds, hot water and good pressure in the showers, quiet room

staff is super friendly tho the manager extremly nice they allowed for a late check out and the price for the location and for the amenities offered is a good deal

somebody using fire exit at the back door near gym area doors

the breakfast was really good, and the hotel staff were excellent – always attentive and kind

walking distance to the falls, casinos and right by clifton hill with all it has to offer

pool area was a little rundown

the reception staff are very helpful and accommodated our early check in and late check out requests

clean, new and modern, friendly staff, nice breakfast included, minutes walk to the falls

clean, comfortable and breakfast was excellent

kids really liked

breakfast was great my kids loved it

i also had no prior notice of the fee amount for late check out which wasn't mentioned upon

the pool was crystal clear and very clean

no pool

staff were exceptionally friendly and able to accommodate early check in

the pool was not available

clean and spacious room late check out at 12 for

staff were nice and provided late check out at 12pm for no extra charge

wanted a late check out cause my son was very sick he’s a dancer and we were at a dance competition and

clean spacious rooms friendly staff decent breakfast buffet

there were more laundry facilities, so more than 1 person could wash n dry their clothes simultaneously

up our foods we need help and the gentleman on duty not too friendly even when we ask for 1hr late check out, he won t consider in the beginning then finally gave us half an hour for late

also when i said i had to go to work and would be late because of this whole unnecessary inconvenience she replied with i also have a whole desk

also good breakfast and late check out

we arrived very early in the morning and the receptionist change our room to a better one with a early check in

breakfast in bed sealed the deal

hotel is always accommodating with our requests, which is mostly a late check out after a very late night at the casino

the wifi was very hit and miss.

nice pool and large arcade that the kids enjoyed

a few little debbie's even options would had been excellent especially for those traveling with kids

the gym equipments need to be up graded.

the staff were also very accommodating with a late check out

was amazing - the outdoor pool was an added bonus as both days of our stay were +30c

laundry facilities helped with washing our sons blanket as well

warm pool & perfect location. great beds.

rooms were great and loved the swimming pool

desk gave curtecy call when we arrived which was nice also gave late check out

friendly receptionist who agreed to a late check out

were kind to accomodate us for an early check in and late check out

i specifically called if we they could accomodate us for an early check in this was about 1230

they have a washer & dryer, pool, and parking ❤️

view and late check out

room service kept knocking on our door from 10 am even though we requested late check out

late check out

30 minutes late check out

rooms were quiet, there was a hockey tournament on with parents and kids staying at the hotel

we had a late check out

wifi didn t work at all

cleanliness, value for money, and the pool

4 adults - our room had 3 beds in 2 separate rooms - and a place to hang out between rounds of golf and debauchery in and around niagara falls

we arrived early and the staff allowed us early check in

we were offered a late check out of 12 noon or a *discounted* breakfast of 19

staff were friendly and i got an upgrade and late check out

staff allowed late check out

we had been given complementary late check out, and the person cleaning other rooms gave us more towels and offered several other

attraction is so close kids enjoyed going to them multiple times) , room and bathroom was clean , room service is doing a great job

great staff and willing to upgrade early/late check out upon request

at 4pm room wasnt ready so they compt ys a suite we didnt need or want we were supposed to get a late check out but didnt also room wasnt ready until almost

i like that i got late check out.

early check in

location and enclosed walkway to casino.

they allowed us to do early check in and late check out without any issues

spacious room and did allow late check out

was no mention of guest coin laundry or it's location

the gym was a great addition as well

the bar and starbucks

late check out

there could be a bit more variety in breakfast choices but still very good

good, abundant breakfast, 24 hour coffee station, allowing two hour parking after check out

is at 3pm without even trying to first look at our booking and seeing that we were granted a early check

time breakfast ended as soon as it was 10am the staff came and started to clean up and turn the juice

staff here is rude. i asked for a 30 min late check out but qas rudely turned down.

easy walk to the falls. nice pool and gym.

the in-room coffee was tasty good, spa tub was perfect and i was pleasantly surprised by the electric fireplace

starbucks. fitness gym. clean modern. window sun block curtains

close to the falls & casino