room was clean, spacious and cosy. we really liked the late check out.

wifi was very weak

reception, bar, restaurant and spa areas seem to have been recently refurbished and are very nice

good parking, excellent restaurant and bar

disappointing there are no kids options for breakfast every person no matter the age is

late check out

were quiet, great black out blinds, bathroom kept really clean, staff friendly, very happy with kids eat free offer & pool facilities were kept in clean

sofa bed for kids so bad thise is only thing i dont like i will recomend to change quick

lower ground floor too close to the spa , there was a smell coming from the sauna which permeated the

if i d have realised there were gym facilities .. i d have been more prepared.

late check out on request and an excellent breakfast

i requested a late check out which they very kindly allowed

brilliant location early check in

were so lovely and friendly, accommodated late check out for me

a lot of kids running around without parental control.

perfect and kids option

room above had numerous kids staying

amazing staff - we asked for late check out due to attending a wedding later on that day, only needed to check out an hour later

nice a d clean environment was amazing close to shop to visit also had an amazing lake side view kids love the ducks suitable for every average group love to visit again

kids loved the swimming pool

staff very helpful especially the lady that booked me in particular the young girl on the bar friday morning

tv didn’t have a lot of channels (for my kids)

it was lovely and clean, comfortable beds, early check in, late check out

had a modern up market feel to it lovely big rooms late check out time

for late check out and was ok

late check out

reception, bar area and restaurant a very well designed place

car park very accessible late check out arranged very promptly and no extra charge

brilliant breakfast, having to cross the road is so ok on a fine weather day

- friendly, approachable staff - lovely breakfast - clean, comfy rooms

lovely little gin bar on the high street

breakfast was tasy, in a quiet bar across the street

- from helping me sort out car parking for a client i was meeting in the morning to agreeing a late check out as a result of the meeting and all with a wonderful smile and can do attitude

friendly staff. good location. quite room. late check out this f 12.00.

couldn't use cash at the bar at 11 at night as the till had been put away even though the bar was still open

staff was great, room service

we were attending a wedding in the city and asked for early check in, if possible to allow us to get ready

only an extra £10 for late check out (6pm instead of 11am)

complimentary 1pm late check out and breakfast pastries included when signing up for free ihg club

from check in to the meal in the evening to the late check out staff were fantastic everything was simply

helpful staff, late check out, quiet room, great location, comfy bed and bathroom

was very helpful and fully explained issues with the car parking and even offered a complimentary late check out

the staff happily stored our bags and off we went, we checked back in later and once in our beautiful room noticed a note on the mirror wishing us a happy stay and hoped

earlier check in and late check out had email to confirm they told me to take it up with booking

the late check out. the comfortable bed. helpful staff. cheap for one night too.

friendly staff at the gyros assisted with early check in

were given a complimentary late check out which we were grateful for

very comfortable hotel, good location for exploring cardiff. great bar and restaurant.

very comfy bed, spacious shower and beautiful bath. good breakfast. thank you for the upgrade!

service in sorting room and lounge for afternoon tea and lack of bar staff in sorting room bar

breakfast is great

comfortable clean quiet late check out. car park

had asked for late check out, which was approved, but we were locked out of our room at 12pm

late check out and location

clean friendly staff late check out spacious rooms

late check out at no extra cost was wonderful and will have me returning to the hotel in the future

at check in we were informed that late check out was only £5 and we could pay this when we returned from our night out

machine could have been more full, there was hardly anything left in there, also we opted for late check out and the cleaners where quite loud at one point

2 different members of staff granting a late check out and confirmed, we still had someone come into the room to question why we hadn't

the only downfall was that when we asked for late check out there was clearly a lack of communication between the customer facing staff in the

staff really helpful and we even got a free late check out

and coffee facilities in the room late check out request was accepted quiet and comfortable

pleasant, quiet room in an annex to the pub. bathroom clean, bed comfortable, good wifi.

the room was clean and the wifi was free and super quick.

clean comfortable room with all amenities, plenty of parking on site, great little pub next door that serves a large choice of tasty food

very clean, modern and comfortable. staff were great and ample parking.

sleeperz always friendly staff this time allowing us to check in half hour early and checking for late check out which was extremely

tiny bar area! didn’t matter as so many pubs nearby though.

the kids loved having bunk beds for the night

great location, friendly staff, clean, nice bar area

kids loved the quirkiness of the rooms

late check out option for 10hr was beneficial

on the toilet seat 4) shower water pressure was terrible 5) the curtain handle was broken 6) late check out promise and no delivery: i booked way in advance and called to get confirmation that

the room was a good size, it was clean and the late check out of 12pm was great

a free upgrade on arrival, hotel gym was like most hotel gyms with a cardio space and some cable machines but it was in lot better

also was afforded an early check in

the bathrobe in the room was a nice touch l, along with late check out

check in 3:00 is late check out 11:00 is early

they let you have late check out at 12:30 for an additional 10

good selection,something for all of us, kids loved it.

wifi was unpredictable

took advantage of the late check out for families on a sunday which was complimentary

the staff were all superbly helpful particularly anthony. they facilitated a late check out.

great for business stop over but also facilities gym and sauna

lovely hotel for children food and bar area very customer friendly and children were accommodated very well

i like the bar, swimming pool and jucuzzi along with sana and steam room.

and we had a complementary breakfast and late check out because we had got engaged the night before

no room service

an amazing stay especially with kids ud83dude0d worth every penny apart from the fact rooms look nothing like the picture but the

breakfast was great, staff were friendly and the historical pictures inside the hotels were amazing

spa bath amazing

arranged a late check out for a small fee

was quirky but great value prior to a graduation in cardiff with 2 kids in tow i have stayed before and great location for bay and city staff always friendly and

early check in

everything was superb! room service was excellent. extremely family friendly!

i have only 1 thing, i really wanted chips but only pizza on room service but it was good pizza

arrival we were offered a late check out-1pm (usually 11am) (+) breakfast was gorgeous and late check out was definitely needed (+)the staff were so helpful and friendly we were given a late check out with no extra charge hotel is beautiful and smell s amazing views are (+) nice late check out times allowed us to enjoy the facilities (-)was perfect it s just i have requested late check out and the cleaners kept knocking before 2pm even i told them i have a late check

wifi was really slow

wifi was good. views are spectacular.

sauna, hair products, passports for kids, design of hotel patricia and jack were super helpful

had a relaxing stay here without the kids for once

stayed for one night and had a wedding the next day at 3pm, we requested a late check out and was able to have this as it made our stay a lot easier and enjoyable

i would say it would be nice to have four mugs in the room if there’s four ofyiu booking in, kids like a cuppa too, especially if you’ve driven 5 hours and it’s late at

handwash/shampoo/body wash), excellent shower all staff helpful and friendly free car parking and ev

easy early check in

vicky kept us calm & helped by getting us early check in too