staff were really polite, and even helped us with late check out

breakfast was great, the pool was the perfect size for my 5 year old and has a great

wasn't until after we booked that we realised breakfast and pool, gym etc wasn't open and no discount for missing out

staff and place was very good. only breakfast was little poor

complimentary breakfast was good, 24-hour tea/coffee station in lobby

also appreciated the late check out

early check in and late check out (3pm and 12pm)

innovative kitchen bed arrangements blinds pool breakfast the outside barbecue the price location big

breakfast, laundry, clean

loved that the hotel offer 1 bedroom suites while travelling with kids

easy check in - accommodated late check out

quiet. very clean. lot's of parking.

size, value for the dollar, location, swimming pool, good selection for hot breakfast, amazing staff all throughout, comfortable bed, and last but not least, nice shower

breakfast served is good, cleanliness and courteous and helpful staff

the beds, breakfast, bathroom, everything !

they were able to accommodate and early check in and a late check out

flexible, late check out. nice reception staff and beautiful facilities!

let me do a late check out

room was clean, bed was very comfortable and gym was adequate to get in a short workout

pool was great for the kids. nice shuttle to the airport. clean and comfortable.

they were very accomodating to our needs like early checkin and late check out

pool was fantastic, gym is massive, and the location couldn't be better for those having a overnight stay between

breakfast was always good and stocked well

gym was amazing , breakfast had awesome variety, rooms were large and comfortable

no restaurant- just a bar with short order foods

appreciated the late check out

the bed was very comfy. great location, very close to the airport. free parking was a bonus!!

excellent room very clean large room, close to fhe airport with shuttle service good price

comfortable bed, dove products in pump style (not 1 use small bottles), restaurants on site, room service, fenced dog park space, great shower pressure and jacuzzi (+)comfortable bed, good room service and nice shuttle driver. very helpful! (+)comfortable room awesome room service from the restaurant the long term parking is a bonus (-)restaurant hours not clear and no info in the room for food menu for room service. (-) i could not find a breakfast room service menu either, just the evening menu (-)amenities were closed because of covid and room service was extremely slow (-) there was only room service, one girl taking orders, and running food to rooms

used the bar it was ok

i enjoyed the check in process, the receptionist was nice, and allowed me to do a late check out since i arrived super late at night

great room, laundry facilities, restaurant

weak wifi

welcome quite clean room great beds, newspapers coffee service in room close to airport, shuttle

excellent location to eia. restaurants nearby. shuttle services available. friendly staff.

big rooms, very clean, gave me late check out without any

came from long tour travel with my friends that’s why i was arrived at 10pm late check in,,i woke up and take my breakfast,,after that i feel tired and sleepy so i was decided

i’ve stayed multiple times and paid for late check out so i can sleep late as i fly in late at night, only to have the cleaning lady bang

to front desk susan for warm welcome and assist me to my late check-in and she give me 1hour late check

jazzy carpets friendly staff - got refunded some money due to late check out issue for myself

in room, had to change room late at night, not offered any compensation, couldn’t get late check out

was so accommodating, as my flight left in the afternoon, automatically giving me a no charge late check out time, as well as arranging the shuttle

customer service was excellent, offering us a much needed late check out time

plane was delayed got in very late, they gave us a late check out

airport shuttle was convenient and included in the cost.

late check out allowed extra time in pool

late check out very comfortable bed

like the pool and jacuzzi,rooms are pretty awesome,clean and very comfortable

pool not open , even all alberta guidelines state they could been open , but there gym was open even that should of been

they offer a free shuttle to and from the airport

they were also able to let her do a late check out

fore 12am

rooms are very comfortable and large. room service menu is good and food was delicious.

is good from room, location, shuttle, amenities to breakfast

a long wait for shuttle

convenient late check out with no hassle

communication regarding my late checkout was disappointing

shuttle service, very comfortable beds, no charge for late check out, breakfast

once we arrived, staff was very accommodating and allowed us late check out due to our very late arrival

free shuttle from and to the airport ✈️ late check out available

i got bothered 3 times in the morning because the morning staff was not told i requested a late check out

we asked for a late check out and we were very pleased with time given (1 pm). thank you

they let us have a late check out as our travelling companions had to be at the hospital for the morning and we had

maids helped with laundry

laundry facilities not accessibly available..

staff was very accommodating us with a very late check in and a late check out

they accommodated a late check in and late check out to accommodate our flight schedules.

the airport parking and shuttle

little sports bar downstairs to watch the hockey game

friendly staff, good restaurant in hotel gym, pool table and other amenities available

he was so friendly and let me have a late check out

there is no fruits on the breakfast for kids

love the room , specially if you have kids. bed was comfy and internet fast,

very well equipped with kitchens in room, well equipped gym, even some pet friendly rooms

nice breakfast included too

breakfast is great like the late check out at noon

location, breakfast and staff

the breakfast

loved the excellent free breakfast and free wine and cheese hour each evening

breakfast has the same food everyday

birthday for the pool and after we checked in and the pool was booked full, they allowed us a late check out the next day, so we could use the pool to make our daughters weekend

very flexible with check out, i had to asked for an hour late check out as my business meeting was finished late

desk staff was outstanding and diego in the bar went above and beyond for us

eggs got cold quickly at breakfast in the serving dish

more snack bar selection in the lobby would be nice

late check out

there’s a bar with vlt’s and off track betting if you’re into that sort of thing

was concerned with noise at hotel has a game room (not sure if this is a vlt bar or what) but no noise came of it

beds sucked and bar was sub par.

start with -- friendly staff , they accomodated me with late check out and check in was express took only fee seconds

also being able to have early check in time and they accepted dogs

was not clean at all vending machines not working bar had 2 bottles of water only very run down

noisey hallway after the bar closed.

didn't like the fact that because of covid 19 the bar closed early but that was the governments fault not the hotels

i was able to get late check out

the staff in the morning was very nice and helpfull. they let me have a late check out.

water park and fitness centre.

i was not informed if there was wifi so i didn't have access to the internet

lost of parking

quite nice and enthusiastic, fantastic location, they were able to accommodate our request for late check out, room was cleaned daily

staff were accommodating with a late check out; they delievered more coffee pods when we ran out

the location is great! clean rooms, decent gym and friendly staff!

the mini bar was a little expensive.

we did not get any sleep and were too tired to complain, and did not want to wake up our kids to do so in the middle of the night

super helpful with a very late check out to accommodate our evening flight

only downside is the dockside bar and grill which has a shady dodgy clientele that hang outside at night during the afternoon is

i have both apps on my phone, and with wifi, i could watch them on there anyways

when i asked for room service for the room to be cleaned, they just did the bed, they did not clean the toiled nor

didn't like that room service would take long in this small building

the ease of a late check out was very nice.

they took the time to answer my questions and helped make my stay even better with the late check out and being able to park my car in their garage after

we could hear the kids in the next room

quick and early check in.

being beside the ice machine and hearing all the kids running up and down the hallways

i love the conceriege lounge, nice treat! late check out time was great as well

they accommodated our request for a late check out which was nice

they allowed us to do a slightly early check in and have late check out times compared to other hotels

in centre of downtown, good river view, and 12pm late check out which is quite good compared to other

i requested for late check out and they approved and its complimentary

very accommodating with a late check out

excellent service! early check in and late check out!

the pool was nice and the selection of gym equipment varied and clean

the breakfast buffet was fabulous! bed/ room clean and very nice!

pool was chilly. no hot tub. hotel parking is too expensive so we parked in the parkade nearby.

we asked for an early check in and a late check out and both were no problem

also the staff was super friendly, big thanks to gus who helped us with a late check out in our last day, info about the city, and a friendly smile always

a hot tub would have allowed this mom even more relaxation while the kids swam.

the vibrant decoration, the comfort of the suites and the on site gym and swimming pool

the kids liked the most the pool

front desk was happy to accomodate with a late check out and advice re parking and amenities

were expecting a pool for our kids

to order room service saturday morning, no one answered, but i do understand there were a lot of rooms

one night kids kept use up to midnight

the pizza we ordered from room service was delicious

check in , late check out and that breakfast was included in the rate was awesome

flexibility about late check out

presentation was good as kitchen was newly renovated and big

good quality and value. the gym was great.

tried to order room service and had to go to the lounge to take a picture of the menu for others in the room to

friendly staff, late check out, clean room, comfy beds

we were happy when we asked for a late check out

accommodating us even with a late check out because our flight was delayed

having a laundry mat and 24-hr convenience store was also a bonus

before we booked in what we did get was a big breakfast which included a fruit cup a granola bar a banana loaf which basically is a breakfast for a child all of it was bought none of it was

appreciated the late check out time

nice and clean and great parking

was no lock higher up on the door

the spa bath & shower were both phenomenal and the soap and lotions were soothing and serene scents

toothbrush & toothpaste, no cotton buds, no bodywash soap), no laundry bag, no slippers and bath robe available in the room, breakfast not included in price, high

staff is very friendly and allowed us to do a late check out

beds and bedding were very uncomfortable there was old food in the fridge there was no gym facilities that were

helpful staff, free laundry, ample parking, perfect location for our needs.

only one restaurant to choose from. the bar needs to be open.

bed definitely comfy wish i had the time to explore the gym

we got a late check out due to power outage

hotel accomendated over night parking for us thank you

the homeless people in the parking lot. the wallpaper peeling from the walls. the sticky floor.

not enough handicapped parking stalls

and lastly, needed accessible parking for the wife nope, others were parked in those spots without the appropriate tags