staff was very accommodating us with a very late check in and a late check out

they accommodated a late check in and late check out to accommodate our flight schedules.

also the pool table was missing 2 balls & the pool cues had no felt tips or chalk available

the hotel offers an unbeatable price for parking with complimentary shuttle to and from the airport

shuttle

they were very accomodating to our needs like early checkin and late check out

great and accommodating. they were super flexible with early check in

very nice staff. the room is clean. the gym is nice.

no restaurant- just a bar with short order foods

me breakfast earlier than normal because i had an early flight, and allowing me to use the pool/hottub a bit later because i checked in later

the late check out was awesome

free shuttle from and to the airport ✈️ late check out available

communication regarding my late checkout was disappointing

i had some issues with being picked up to my hotel by somebody so they let me have a late check out till one pm in the afternoon

once we arrived, staff was very accommodating and allowed us late check out due to our very late arrival

they were also able to let her do a late check out

the parking.

very accommodating. staff nice clean rooms. very reasonable parking

fore 12am

very good breakfast beautifully decorated rooms and lobby.

jazzy carpets friendly staff - got refunded some money due to late check out issue for myself

big rooms, very clean, gave me late check out without any

to front desk susan for warm welcome and assist me to my late check-in and she give me 1hour late check

came from long tour travel with my friends that’s why i was arrived at 10pm late check in,,i woke up and take my breakfast,,after that i feel tired and sleepy so i was decided

i’ve stayed multiple times and paid for late check out so i can sleep late as i fly in late at night, only to have the cleaning lady bang

appreciated the late check out

the bed was very comfy. great location, very close to the airport. free parking was a bonus!!

the wifi did not work in our room in south tower

was not notified of free wifi.

only open breakfast and lunch supper at the spors bar only too noisy and not suitable for

i enjoyed the check in process, the receptionist was nice, and allowed me to do a late check out since i arrived super late at night

try the onsite restaurant

the fitness facility was very good. food in restaurant and server we had was very good

not much of a fitness

checked and the service is great, i had to do laundry did two loads of laundry sent two letters in the ladies the front desk were very helpful

plane was delayed got in very late, they gave us a late check out

was so accommodating, as my flight left in the afternoon, automatically giving me a no charge late check out time, as well as arranging the shuttle

customer service was excellent, offering us a much needed late check out time

in room, had to change room late at night, not offered any compensation, couldn’t get late check out

i applied for a spa bath, but the spa bath didn't work.

flexible, late check out. nice reception staff and beautiful facilities!

let me do a late check out

they were able to accommodate and early check in and a late check out

very close to airport. simple breakfast included with stay.

only thing that was a little off was the shuttle being late by 5 minutes which wasn't such a big deal but could have been if we hadn't made

late check out very comfortable bed

late check out allowed extra time in pool

the free shuttle got us to and from the airport in good time

bed was very uncomfortable and not having body wash just a bar of soap threw me

like the staff in the kitchen band bar brandy was very friendly and very helpful it was very

staff were really polite, and even helped us with late check out

complimentary breakfast was good, 24-hour tea/coffee station in lobby

sausage or bacon at breakfast and there used to be

breakfast was great, the pool was the perfect size for my 5 year old and has a great

they are very accommodating to early check in/out.

also appreciated the late check out

early check in and late check out (3pm and 12pm)

i didn’t have a chance to take out the gym on site or the pool, but i know both were there

neutrogena shampoo dispenser, the door magic-eyes had a cover for privacy, having a partial kitchen was great feature that came handy when i just wanted to prepare my own sandwich, their

pool

easy check in - accommodated late check out

quiet. very clean. lot's of parking.

beds, wi-fi was good, though we didn't use the swimming pool or hot tub, we did use the on-site laundry room

they had good breakfast.kids enjoyed the pool.they had laundry , gym and room service was good.

parking was great, staff was friendly, room and facilities were clean and breakfast was fantastic

i got bothered 3 times in the morning because the morning staff was not told i requested a late check out

we asked for a late check out and we were very pleased with time given (1 pm). thank you

they let us have a late check out as our travelling companions had to be at the hospital for the morning and we had

the same breakfast menu.

the pool always looked very busy.

he was so friendly and let me have a late check out

there is no fruits on the breakfast for kids

love the room , specially if you have kids. bed was comfy and internet fast,

very well equipped with kitchens in room, well equipped gym, even some pet friendly rooms

nice breakfast included too

breakfast is great like the late check out at noon

location, breakfast and staff

the breakfast

loved the excellent free breakfast and free wine and cheese hour each evening

breakfast has the same food everyday

birthday for the pool and after we checked in and the pool was booked full, they allowed us a late check out the next day, so we could use the pool to make our daughters weekend

very flexible with check out, i had to asked for an hour late check out as my business meeting was finished late

desk staff was outstanding and diego in the bar went above and beyond for us

eggs got cold quickly at breakfast in the serving dish

more snack bar selection in the lobby would be nice

late check out

there’s a bar with vlt’s and off track betting if you’re into that sort of thing

was concerned with noise at hotel has a game room (not sure if this is a vlt bar or what) but no noise came of it

beds sucked and bar was sub par.

start with -- friendly staff , they accomodated me with late check out and check in was express took only fee seconds

also being able to have early check in time and they accepted dogs

was not clean at all vending machines not working bar had 2 bottles of water only very run down

noisey hallway after the bar closed.

didn't like the fact that because of covid 19 the bar closed early but that was the governments fault not the hotels

i was able to get late check out

the staff in the morning was very nice and helpfull. they let me have a late check out.

water park and fitness centre.

i was not informed if there was wifi so i didn't have access to the internet

lost of parking

quite nice and enthusiastic, fantastic location, they were able to accommodate our request for late check out, room was cleaned daily

staff were accommodating with a late check out; they delievered more coffee pods when we ran out

the location is great! clean rooms, decent gym and friendly staff!

the mini bar was a little expensive.

we did not get any sleep and were too tired to complain, and did not want to wake up our kids to do so in the middle of the night

super helpful with a very late check out to accommodate our evening flight

only downside is the dockside bar and grill which has a shady dodgy clientele that hang outside at night during the afternoon is

i have both apps on my phone, and with wifi, i could watch them on there anyways

when i asked for room service for the room to be cleaned, they just did the bed, they did not clean the toiled nor

didn't like that room service would take long in this small building

the ease of a late check out was very nice.

they took the time to answer my questions and helped make my stay even better with the late check out and being able to park my car in their garage after

we could hear the kids in the next room

quick and early check in.

being beside the ice machine and hearing all the kids running up and down the hallways

i love the conceriege lounge, nice treat! late check out time was great as well

they accommodated our request for a late check out which was nice

they allowed us to do a slightly early check in and have late check out times compared to other hotels

in centre of downtown, good river view, and 12pm late check out which is quite good compared to other

i requested for late check out and they approved and its complimentary

very accommodating with a late check out

excellent service! early check in and late check out!

the pool was nice and the selection of gym equipment varied and clean

the breakfast buffet was fabulous! bed/ room clean and very nice!

pool was chilly. no hot tub. hotel parking is too expensive so we parked in the parkade nearby.

front desk was happy to accomodate with a late check out and advice re parking and amenities

were expecting a pool for our kids

to order room service saturday morning, no one answered, but i do understand there were a lot of rooms

the kids enjoyed playing foosball and shuffleboard games while we waited for our food

the kids enjoyed playing foosball and shuffleboard games while we waited for our food

check in , late check out and that breakfast was included in the rate was awesome

flexibility about late check out

nice clean room. lighted makeup mirror. room service was prompt, the food was hot

the room service was great, amazing staff, comfortable bed, beautiful room!

travelled with the kids, somehow thought it was a continental breakfast, but when we saw the menu and prices we

also the staff was super friendly, big thanks to gus who helped us with a late check out in our last day, info about the city, and a friendly smile always

we asked for an early check in and a late check out and both were no problem

the rooms had everything we needed to have meals or snacks between breakfast time

complimentary breakfast was amazing, the facilities for laundry were super convenient and the kitchenette in the room made the whole stay perfect

great gym for a hotel. great location. love the layout of the rooms.

appreciated the late check out time

room was extremely comfy complete with leather chairs and ottomans, fireplace and spa tub

ly the easy to open door handle type for kids to get out and a simple turn lock by the handle that kids can also easily open)

big tub (we had a jacuzzi suite), liquid soap and shampoo in dispensers, beautiful decor, and room service (+) room service was amazing (-)bad point was we tried to order room service for breakfast sunday before we left but was told we would have to go to the dining (+) we ordered room service several times and they were super efficient and the food was excellent (+) the bed was comfy, room service was decent and fast, and the breakfast buffet was cheap and filling (+) the food was amazing and loved the fact we could order room service (+) the room was clean and room service made sure it was so through our stay (+)staff were friendly, especially the room service! (+)room service was actually amazing, and reasonably priced (+) the room was spacious, the bed was comfortable, and the room service was convenient and delicious

toothbrush & toothpaste, no cotton buds, no bodywash soap), no laundry bag, no slippers and bath robe available in the room, breakfast not included in price, high

friendly staff, late check out, clean room, comfy beds

accommodating us even with a late check out because our flight was delayed

we were happy when we asked for a late check out

having a laundry mat and 24-hr convenience store was also a bonus

and because it is affiliated with a truck-stop group it has more conveniences such as expanded laundry facilities

staff is very friendly and allowed us to do a late check out

beds and bedding were very uncomfortable there was old food in the fridge there was no gym facilities that were

helpful staff, free laundry, ample parking, perfect location for our needs.

only one restaurant to choose from. the bar needs to be open.

bed definitely comfy wish i had the time to explore the gym

we got a late check out due to power outage

hotel accomendated over night parking for us thank you

the homeless people in the parking lot. the wallpaper peeling from the walls. the sticky floor.

not enough handicapped parking stalls

and lastly, needed accessible parking for the wife nope, others were parked in those spots without the appropriate tags