location, lovely room and late check out, staff friendly pool could have been bigger , food in restaurant excellent and the

the restaurant and bar were very buzzy and the outdoor pool and heated jacuzzi easy to access and enjoy

asked at front desk about room service and they sent us to the dining hostess who then sent us to the take out window where

the rooms are comfortable and the tv and wifi worked well

we were also next to the gym

we were very tired from our travels and they had a late check out which was wonderful

breakfast was okay, pool was very nice

next to a busy street so there was traffic noise. pool/spa area is small.

we loved our bartender jordan

really good clean room, good room service, perfect location

they helped me with my luggage and were able to accommodate a late check out so i could attend a meeting for work

love the outdoor entertainment area with fire place, heated spa

we liked everything but maybe some free weights in the gym would have been nice

staff, great rooms with separate sitting area, clean, fun pool and hot tub, convenient, not too expensive parking, great location and great value

mask mandate was address when checking in and social distance for pool was insured by rsvp

friendly and offered late check out at no extra cost after i told them i was picking up hire car at 12

i like that they offered early checkin and late check out as well as options to upgrade the room

appreciated late check out option and good

we have asked for a late check out as our flight was departing at 7 pm back to germany

staff are very nice and helpful, front desk staff alfonso helped me to have early check in when my flight arrived in the early morning

location and parking included. late check out

thank you to the manager who heard me say on our last night that we had a late flight the next day and he proposed a late check out

i arrived early and was allowed to check in before allocated time and was also allowed a late check out on departure day -

pm)

manager was rude when we asked for a late check out

was delightful and accommodating everything from extra cookies to late check out they were the best

wifi situation is not great, generally, wifi nowadays is provided for free almost everywhere in the

be able to use wifi with just password not needing instructions on how to log on to at&t

the rooms and the common areas are very nice, and the gym is great.

staff were very friendly, the room was very comfortable with good facilities and the heated pool was a huge hit with the

were very pleasant & helpful requested a late check out & they let us keep our room till 1

only were our requests for an early xheck in and late check out accommodated, we were given breakfast as the room was a different one than booked

late check out

they are so accommodating and do upgrades, late check out, complimentary drinks, as well as so many other perks

recommend the rooms for families with small kids

check-in was easy, and because it was before high season, they were so kind to accommodate a late check out for us, which worked out well because our flight ended up being delayed

also they have option for late check out

manager was very accommodating with early check in and late check out on request

was very grateful for an early check in

manager was very accommodating with early check in and late check out on request

and paid extra for an early check in/late check out and $50 credit which i assumed was for their valet

the staff allowed a late check out so it was easier for me to participate at the seminar.

room was ready very early and they have let me do a late check out

a basic hotel but it s fine, the room service food was very nice, the room was clean and i wasn t disappointed when i arrived

i could not use wifi connection

i enjoy my stay at the hotel - also late check out still 13h00

the bar and food prices were a little too much in my opinion. just forced us to look elsewhere.

pool outdated and not staff to moderate the kids

customer service and overall experience, room service order was wrong and hotel was oversold.

first night we got in bit late and did dinner in the bar area, rather than going out

really appreciated to have a late check out - 12:30pm on departure day we really appreciated the comp wifi the front desk agents

check in staff very helpful & offered late check out information when learning of our late departure flight

the staff were extremely helpful, including allowing us a late check out, and there were many seats in the lobby with charging ports for customers who had

i also liked i got late check out and my room was ready early then i expected

breakfast not included.

front desk were super friendly and helped us with a late check out as our flight was at 10pm

either the in-house store or room service need additional dessert offerings.

room service should be available.

the 24 hr gym is included in the room rate which is great

very comfortable room, large, bathroom clean, bed, have a bar cute lobby, parking in and out, safe

i went to ask him for a late check out policy thinking he’ll offer a pro-rated charge or instruction

staff kindly allowed me a late check out.

location, clean, newly painted room, able to have late check out

was a family with small kids who were very noisy and inconsiderate staying in one of the rooms close by

for a young family, but not with our 2 adult kids , quite quaint, 1 bathroom and 1 fridge , that’s all

also, we asked several times to pay for late check out because i was quite sick, the day before, each employee said that it would be ok at

staff upgraded me, did a complimentary late check out and stored my luggage

allowed us to have a late check out of an extra 1

late check out i upgraded to and paid for when i booked on line was not noted

we were able to pay extra for late check out, the first hour was free, then we paid $75 for a further 2 hours

they granted us late check out and that allowed us to end our trip with no stress

top location nearby santa monica pier possibility for late check out was much appreciated

great shower, the pool and jacuzzi, comfy bed, and can connect to netflix on the tv.

needs a bar to mingle at for the afternoon

not walkable for families with little kids

late check out was 6pm as had 10pm flight, which was a great bonus for us on the day

clean room and hotel, very kind to give me a late check out with my flight not until the evening

the excellent reception we received on arrival through to a late check out we had a fantastic experience

we had asked for a late check out of 6pm which was extended to 7pm with no further cost

brilliant we had been evacuated from our other hotel they gave us complimentary breakfast and late check out couldn t thank you enough many

very upstanding of our situation of having flights cancelled and allowing us to have a late check out

because of that they gave us a nice room and late check out

really nice room layout. very handy terminals. was easy to get a late check out

staff were great, facilities awesome and nice pillows. thank you for adding a late check out

plenty of parking, power for ev charger.

extra 2hrs) for free by signing up to their perks scheme

got given late check out

late check out quite expensive and the jackhammer waking us up early from the construction next

- location - staff are friendly - option for late check out - rooms are large, clean & homely

it d be nice to have a late check out option that cost something but not a whole night

ctures are very deceiving) we requested a late check out ahead of time and were told they would let us know at arrival

i wish we could do a late check out since our next flight is in the afternoon.

i was charged a late check out for a extra 30 mins after i called

really did appreciate the accommodation for a late check out at noon instead of 11:00 am which definitely gives one a piece of mind and more room

is tiny, next to a loud highway on the ground floor

the breakfast was good .we had a late check out witch was good.everyone was very friendly

if you are more than 2 people in the gym, you can't actually ues

the gym was very small and not air conditioned

gym was good

small gym.

she even let us do a late check out, we ended up not needing it but the fact that it was available made it even better

amazing, design of rooms and common areas incredible, comfortable bed and the rooftop pool and bar area was amazing

the adjacent roof bar and restaurant was also a very nice place to be at night, albeit probably better in the summer

the gym is perhaps one of the best

covid was excessive, considering all those measures should have been taken care of as part of the room service regardless of covid, besides they don't service your room unless you ask for it

broken, only cold air out and wasn’t able to turn it off completely was very loud was charged late check out for one of the rooms and did not requested one, even checked out

requested to late check out on the 1 day, provided 1 hr but after paying for extra half a day, not approved

sergio of the situation and they assigned me to the correct room and accommodated me with a late check out, due to the mixup

late check out

extremely comfy bed and a late check out

staff assisted with a late check out which was appreciated

accommodations late check out iotions

took the wrong shuttle

pool on the roof

it was nice breakfast was excellent

they allowed a late check out when i requested additional time to shower after completing the la marathon

staff was very helpful. had good amenities like laundry for guests. good breakfast.

pet fee semi-reasonable at $25 a night, although room cleaning is only every other day

everything! staff was friendly. room was clean! breakfast was delicious!

small pool

we overslept due to jet lag but was allowed late check out, really appreciate rhat

restaurant downstairs comfy bed convenient free shuttle service free wifi late check out large

the front desk staff were really nice and accommodating when i asked for a late check out

love the convenience of the hotel to the airport, as well a late check out of 2

check in was till three and i was able to ask for an early check in and a l1 hr late check out

the staff was very accommodating with our early and late check out/in due to our international flights

a long and late journey was able to get the airport shuttle and quick check in

two occasions really stood out to me: the first one was when i was asking for a late check out

at check in i mentioned i had requested a late check out and was advised to check the morning of my departure

the fact that we were able to get a fantastic dinner at midnight after late arrival, fantastic buffet breakfast at the social

we had a late flight out of lax on our day of departure and they offered a late check out without being

they allowed us early check in and late check out

allowed our request for late check out

no chance of late check out

the garden is beautiful with a nice pool

great staff and location, very generous with extending late check out

we really appreciate late check out, as our flight was delayed

late check out was a challenge but no courtesy room provided

food

did not have breakfast. my kids liked the decor. they thought it was nice and modern

asked for a late check out when i checked in, he gave me til 12 noon

we were delayed and thus were up for 234 hours straight and they accommodated us with late check out with out a problem

the late check out was expensive good meal at the

a 2nd, abby, gave us a much needed late check out

late check out was not granted even if you were a member to hotel as i was a regular member per

we had a late flight so they gave us a late check out

the room and bathroom were clean, and i wasn't charged for a late check out

was clean, quiet and it had a kitchen

that it had laundry facilities, morning breakfast and convenient.

breakfast