it s a group booking rooms should be near will not be staying again and no late check out even when we called before checking in was told to come to reception and it will be

wifi was very weak in the block we were in we expected to be staying in the house as per website

no room service as stated on booking.com

are staying in the mansion, the grange is a 5mins stroll from the reception, or a 1min drive with parking available

beautiful and clean , comfy bed and loads of free parking

out : receptionist or something similar blame that check out was 11 am and i did come down 40 min later after the cleaner opened the door without announcing

bed was comfy room was quiet an dark with curtains closed an late check out

comfortable, warm, reasonable wifi and friendly staff

lobby was much nicer than expected, there was some morning crockery and there s snack bar and comfy

the wifi wouldn't work

late check out is

clean rooms, free parking

breakfast was lovely and i didn t really see what the area was like. but looked nice.

huge kitchen to use

) and a kitchen with everything one could immediately need

clean, tidy, smart and late check out was nice

loved the late check out

nice pub, nice staff, nice room, big comfortable bed, parking and breakfast included, excellent

ample parking was an added bonus

good parking large room god food

late check out and friendly staff

excellent service and appreciated the late check out as per our request.

for the reading half marathon room clean no problems staff helped with request for late check

wifi was not secure so some programmes would not allow access.

staff were amazing so friendly and really made a huge effort with the kids room was clean and comfortable breakfast selection was fantastic and everything was so tasty

everything about it was great including parking for free and late check out for free.

being a member of the ihg group is a plus especially for late check out

were very considerate for allowing us to have a late check out as we spent the whole night at the hospital

i had a treatment at 3:30pm on my departure day and the staff was so nice to book a late check out at 3pm for free

had late check out until 2pm and the cleaner came into our room 3 times in the morning, this was

late check out time for runners participating in the half marathon was very welcome

have been very convienent for the half marathon if it had not been cancelled, and they offered a late check out for marathon runner with no additional cost

we had to wait for about an hour to check in as our room wasn t ready but as a token we got late check out

room was very clean, comfortable beds, friendly staff, lovely breakfast and late check out so you can have a nice leisurely

smooth lifts, emergency alarm and responses, enormous parking which free too, invoices, 24 hours room service, gym, swimming pool, refrigerator in room, and all at very very reasonable prices

and when they knew that i am pregnant they offered me a pregnancy pillow and they offered us a late check out

room service food did not meet our expectations

the kids' swimming pool is brilliant

breakfast in the restaurant was the weakest bit, slow service and bad coffee but otherwise a

the resort was luxurious and was lovely that they offered a kids tailoring

was good good parking facilities staff really helpful allowed a late check out for a fee location really handy for my

room was very big and has kitchen and bathroom

small kitchen and bathroom

microwave and gym facilities

very friendly staff, comfortable rooms with good facilities (fridge, microwave, kettle and free wifi) (+) tidy, great facilities, lovely staff, excellent location, free parking and wifi, very good value for (-)observation wifi was in and out a bit but did not cause any problems just logged straight back (-) i couldn't get the wifi to work as the username wasn't provided on the sheet in the room (although an email received (+) great wifi (+) the wifi was free and was more than adequate for finishing my work emails and some downtime on youtube (+) the staff are extremely helpful and accommodating, free wifi and free car parking (+) bed was good , wifi excellent too (*) it's a well-run place and suited my needs perfectly, good wifi too (+) on site fitness suite and free wifi

room was really nice and tidy and the best thing is they give us early check in and late check out facilities as well highly

late check out too

as we were going to the darts and i am an ihg memembee which entitles me to and early check late check out and a free drink none of which i got

kids were not disappointed in the end

reception staff welcomed us and gifted the kids with small things and milk + cookie vouchers, which put a smile on their face

staff placed me in a quiet room and arranged a late check out which was very kind of them

, rough round the edges ,sent email asking for late check out

the bar is currently undergoing refurbishment but the work does not get in the way

location and the bar area brill

at the bar we enjoyed drinks

the interior of hotel and bar is beautiful

early check in and late check out available for a small fee :) ideal for reading festival

pub with great hotel style rooms with modern double shower effective aircon a decent bed and good wifi

the food in the bar was great too with a good selection of drinks

early check in and late check out available for a small fee :) ideal for reading festival

shower, good wifi, clean and comfortable

location was good after a late train journey. late check out was handy.

loved the early check in and late check out that's really useful and the best i've come across

staff very helpful and given breakfast and late check out to compensate the terrible room

tean allowed early check in and late check out to accomodate for my specific requirements which was fantastic and saved me from

right near train station. yummy cooked breakfast for a reasonable price. mostly friendly staff.

also the extension for late check out was amazing, especially since my mum had injured leg and not able to go far whilst i

staff were so helpful and arranged an early check in and late check out for us

i was also very appreciative of having a late check out

i like the late check out of the hotel if necessary

late check out offered at check-in

nice late check out- 12pm standard

late check out on sunday really makes a huge difference

great value for money, massive rooms, late check out! 24 hour bar, friendly staff, use of gym

we were gifted late check out which completed our stay, it s a beautiful hotel and the staff make the experience

love the late check out on a sunday makes such a nice difference

very helpful as we were working nights they gave us an early check in and late check out

friendly staff, nice and comfy and clean good wifi

ry annoying even after you ve told them you don t want room service

family room was big enought for our stay with two kids and two dogs

no tea or coffee making facilities in the room no food for room service

very homely room and nice size. decoration pleasant and late check out.

reception at reception, thank you for the late check out

on the last night i asked for late check-out after returning from the hospice where my sister had died that afternoon - and was

room upgrade and late check out till 3pm - brilliant! delicious breakfast! lovely shower gel:)

lack of mini bar in room no laundry services welcome

late check out and late breakfast

wifi signal not good enough for me to log on to our work servers effectively - had to use my

on site parking helped massively

very comfy bed. great parking a great stay.

in shower to put anything on and one tiny bottle of body wash wasn t enough for two people also wifi wasn t working for us

steve was super helpful over email and let us have early check in and late check out

on site parking is available but need to arrive early ( as close to 4pm as you can) more rooms than spaces (+)easy parking and a very nice room in the middle of basingstoke. great shower. (+)rear of the houses, down an alleyway to the side of the house, which makes it for a quieter stay, parking is ample also (+)central location with free car parking (+) plenty of parking spaces on time of my (+) parking was (+)location, walking distance to town centre, plenty of parking, the room was spotless and i liked the door access codes rather than having a key (+)was very easy to find and there was plenty of parking (+) parking was easy

steve was super helpful over email and let us have early check in and late check out

wifi wasn t great

the owner was friendly and allowed me have an early check in and late checkout, which was much appreciated

location for hospital. friendly service. late check out at 11.

spa lockers broken and gym/spa facilities generally a bit small and shabby

location, gym, swimming pool, breakfast good value of money

room service great - food was fab

large bar area

the area for my fathers funeral it was appreciated that the hotel allowed an early check in and a late check out with no extra charge

room service and bed was very comfortable and the room was very cosy and location right in the

early check in allowed

reception staff very pleasant and also had a lovely chat with the room service lady

wifi worked fine and easy to

we asked for an early check in & a late check out, which were both accommodated at no extra charge

the receptionist allowed me to have a late check out when i requested it upon arrival, this was very

a fan of the sausages at breakfast tried several times to connec to the wifi but didn t seem to

so i ended up having to go back downstairs to find out the wifi password as that wasn't given to me in the room or beforehand

friendliness of staff and ability to accommodate an early check in.