i really love them, however, when asking for a late check out, they told me it was a $25 fee…

the food at the casino was very cold and not cooked?⁷

to have to wear a mask at the machines and not drink when you could drink without a mask at the bar area with no mask where everyone was closer together then at the machines

raised the bar in customer service

the bar service and management at the main bar in the casino were despicable

i needed a late check out to take a meeting - only 45 min, when i asked they did not hesitate to say yes and

shuttle from hotel to casino. amazing cookies. very friendly staff. bar prices not bad.

the room was a nice room, outside of the wifi and counters not clean

the covered parking

room service and close to casino.

late check out, great location to florence, and cincinnati

clean hotel, great breakfast, close to the airport. i would definitely stay here again.

room staff breakfast shuttle were all excellent.

friendly staff and a very nice breakfast.

said there was a indoor pool

had a flight that left at 400 pm and they gave me a late check out of 100 pm

loved that we had a perfect view of the airport for my kids to see. the gym was excellent.

especially for kids

gym and pool were great

restaurant and bar very convenient -comfortable bed and staff were so helpful and friendly

thing about it is after she bust in the room i have to argue with this employee about having a late check out

the only reason we booked that hotel was to enjoy the pool and it was closed that day.

only reason we booked that hotel was to enjoy the pool and it was closed that day

i didn’t eat breakfast. the stay was very comfortable and peaceful.

everything was great, friendly staff, awesome breakfast, would definitely recommend

the wonderful manager gave me a late check out the morning of as

it was very clean, quite and had a good breakfast. plenty of coffee.

some people didn’t have a place to set for breakfast because they had a staff meeting in the dining area

also we enjoy the complimentary breakfast

we chose the extended room which is like a one bedroom apartment with kitchen and living room

bed was comfy. pool was nice. late check out

clean, indoor pool, late check out

were not able to accommodate us with a 2 pm late check out on a sunday we had to pack everything and leave at 745 am

close to airport .. shuttle

best thing it is very close to airport and they have free shuttle

staff was great and allowed me to do a slightly late check out to better work with my trip

pool and fitness center being remodeled

it was conveniently located, the room was nice and spacious, and the breakfast was great

pool and gym were not open

those balconies over the pool had steps down to the pool that would be awesome

was traveling, and requested quite room & late check out

water pressure was a little low. steps from room to parking lot were not uniform.

the light from the parking lot at night is really bright and keeps the room a bit lit even with the blinds closed

place with perfect parking

it was also inexpensive and easy parking

pool late check out late breakfast good can't complain loved everything

the staff was friendly and the breakfast was good & well maintained

there was a bit of a mix-up in the early morning (4am) for the shuttle to the airport, as a family of 4 showed up to take it but had not signed up the day before,

the pool area was great

breakfast was great too with many options

they also gave me a late check out of 1 pm which was amazing

the morning for breakfast was outstanding

made breakfast a joy

very clean, great breakfast and the staff was polite and courteous!

breakfast was wonderful

my daughters had a 5 hour break between each of their performances and i was able to receive a late check out so we could hang out in the hotel instead of walk around cincy for 5 hours

the only downfalls were the noisy kids

the room service personnel were fabulous..

we waited 1/2 hour for breakfast since we didn't get buffet

hospitality, location, cleanliness, and the pool.

even better is their late check out so we could check out at noon and be at the place when it opened at 1 (on a sunday)

the fact that there was a kitchen was a plus

it had a full kitchen in suite, laundry facilities on site

the rooms were very spacious and the kitchen was worth the price

clean & comfortable! friendly staff! good hot breakfast!

availability of late check out

arena football game all i wanted to do was relax and have a late check out and the staff made that possible

staff was so nice when i asked for a late check out so i could get some more rest before my flight in the afternoon

didn't really have a dining room to eat breakfast

she gave us free breakfast for my birthday, which was so nice

get breakfast ud83dude15 i asked for a late check out an i didn't get it they continued to knock on the door very

better beds and better breakfast choices and just alottle mpre cleaner

breakfast was the best i’ve had in weeks

good location. ice and laundry a plus. comfortable bed.

breakfast was bananas and capri sun

location entire hotel was very clean balcony room late check out option valet parking

expensive parking like all downtown hotels. no comp breakfast or drinks.

location and breakfast!

including the room, the shower, the gym, the location, the roof top bar, and all the nice staff

early check in friendly staff