the late check out time was also a plus

there was a roach in my queen spa tub room.

spa was quite small and none of the drains had working stoppers for the tub or the spa

i asked for cleaning supplies to clean the room, i wiped walls tables handles the spa and the showier

booked a queen size spa bath room

he changed my room to a one with a better wifi connection and was happy for me to have a late check out without added charges

was dirty on both beds mattress one bed one was ate up the lock on the door broke i checked in late asked for a late check out and was rejected also was woke up out my sleep over a hr before

helpful especially during the rain storm the morning we were due to check out, asked for a late check out, done with a smile without any hesitation i was accommodated, excellent customer

quiet. close to airport. shuttle was efficient.

kids running up and down the hall

i also had issues there shuttle not being at the correct pick up location at the airport and the shuttle start running at

beds were really comfortable and chuck the shuttle driver was very nice

really appreciated the early check/late check out courtesy!

breakfast , convinient airport shuttle , great staff and very flexible with request , granted us late check out till 1pm we appreciate that a lot cuz we didn't has much night sleep and needed a

no pool and very very small gym. breakfast was ok.

early check in

breakfast was given in a bag no meat no gym no pool

late check out that i requested

well equipped gym, good bed and breakfast, easy checkin and checkout

kitchen staff were courteous

hot coffee 24/7, free shuttle to the airport which saved us a $35 uber

got the best service the only thing i didn't like was the breakfast i had to take medicine and i can't have bread or

front desk person was awesome! my room was ready early and they accommodated a late check out.

no room service.

enough staff on saturday for room service

no snack bar if you just want to get a soda or bag of chips

restaurant food was great and room service was perfect fit

accommodating a guest who needed a late check out is a must for quality and return service.

i was even allowed a late check out since i checked in at about 10pm on arrival

in addition, i was denied a late check out the following day

the location for perfect for us to visit our kids at uchicago

nice cozy bar and lobby

cookies in the lobby, the late check out time and long breakfast hours

complimentary breakfast was very good with many options

the breakfast is the morning is filled with choices and tasty

was super accommodating and let me do early check in at 11am instead of 3pm with no extra charge

the free breakfast was delicious and included a wide selection of choices

the staff were amazing and helpful. they also allowed me late check out.

clean, had a basic but adequate gym, has complimentary laundry facilities which are a complete game changer for us as we travel

very nice size rooms, incredibly clean. they had a very nice continental breakfast as well.

the gym was alright and they had a laundry room you could use for free

plenty of breakfast options for

parking is great and allowed us late check out

comfy bed, good location, friendly staff and given a late check out of 1pm with no extra cost.

having the view of the city/water. early & late check out.

room with a view, very clean room, available parking, convenient restaurant and bar plus after hour mini market all in the hotel

used laundry slip in closet

starbucks and bar on-site

with me for my cash deposit because i lost my debit card and on my last day they approved my late check out of 12 noon

the pool & hot tub were dirty. both need to be drained & clean, especially the hot tub.

pool and hot tub were a hit for both the adults and kids

and dinner menu, as well as bar provided great choices and exceptional service

kids were in the pool area up until it closed