plus their late check out time is great if you don't like mornings

allowed a late check out due to some personal needs

not anyone fault but kids hoped heated pool in winter

the pool was very clean

pool wasn't heated as advertised and laundry facilities not working.

late check out

the spa is open until 10 pm

also only picked this hotel for the pool/spa but it was closed

no laundry but it said there was

comfortable environment. great pool/spa

the manager, did not charge me, a bonvoy member, for a very late check out at 2:00 p

for late check out when i arrived

they allowed me late check out.

gym open 24 hours, pool easy access and easy to find ,towels available gym and pool

comfortable room. as expected. gym. clean.

to six flags only thing was that the fire pits were broken which did suck but they gave us a late check out so really no

the gym was great

it was very clean and the pool is small but awesome

excellent and varied breakfast menu

the breakfast was good too

staff was very nice and help me with everything i need i even got a late check out cuz i got there late excellent

kitchen inside room, availability of items to make your experience even better, location, fresh

laundry worked

the kitchen

the room was very good and that it had a full kitchen was great, the staff was very helpful.

i needed a late check out due to me feeling ill and they said no

pool not heated...but spa was

continental breakfast was a bonus

very appealing. wonderful staff. breakfast smelled wonderful!

location of pool

we are not usually ready to go when check out time rolls around (1030) but this hotel offers late check out until 2 pm for a

no laundry service

sheets smelled like they were fresh out of they laundry

) this hotel does not have a laundry room

they always let me have late check out and they never hassle for anything and i have 2 toddlers that are extremely loud and

there was enough parking as well

the wifi is absolutely terrible do not depend on a reliable wifi connection

it s a working progress, but for the price i paid i had a king size bed, cool a/c, hot bath, wifi and regular scheduled tv

parking

we requested late check out and he was very nice explaining everything with detail

called to ask of i could have late check out at midnight - nope

however, i was able to request for a late check out without any hassle

pool an hot tub was great food was good from room service

small gym, in good condition

showed us how to keep an amazing rate with a one time late check out after getting in after 12a

back doors opened up to the pool area

guest staying were loud ,you here constant laughing ,and parents yelling at their kids.

great pool for the kids. comfortable beds

my kids walked around bair foot and their feet turned black from the carpets

great front desk serive and awesome when it came to late check out!

it was clean and quiet. easy late check out

allowed a late check out

room, gym, location

laundry needs to be dropped off before 9am, they will not pick it up in your room

in a room with 2 kids and 2 adults, we needed a little more cleaning than usual

the restaurant at the hotel looked nice, didn t not go to it because i have two wild kids

she even offered late check out, if we wanted

the pool was just the right temperature and the jacuzzi

the location, rate, pool, amenities.

didn’t stay long enough to take advantage of pool and hot tub, but hopefully, next time

with a pool and hot tub

i was able to get early check in and late check out

the courtyard pool area was very cute and definitely made me want to just hang out and relax

the pool could have been heated.

like that the pool was right outside from our room cause my grandson went swimming a lot

the gentleman on the phone when i called to ask about early check in was very rude but the lady at the front desk was extremely

the hotel manager offered us a very late check out but we ended up staying another night

the bistro bar and hotel was clean and very friendly staff

clean room, good breakfast, nice staff, clean pool

the pool is heated quite nicely and very enjoyable even in winter

the restaurant and bar not being open on the weekends.

we asked for a late check out but they were extremely rude about it and do not offer that

continental breakfast and late check out

great breakfast! no cheese needed in the omelets, please. thanks for the fruit, that's great.

they have a pool but i didn't use it

the pool was acclimated so the water wasn't cold 3

breakfast plenty and good, breakfast staff always present, cleaning up and making sure all is

asked for early check in and late check out and was accommodated accordingly

asked for early check in and late check out and was accommodated accordingly

very accommodating allowed for late check out and a no-hassle reservation change

how close it was to universal studios and early check in.

wifi is horrible, very slow

spacious parking

the let us do an early check in, guy at the front was nice and my fiancee liked the bed.

location (near 101), specious suites, late check out option was great, staff was wonderful

fabulous & went “above & beyond” - incredibly friendly, helpful & even arranged for our laundry to be done

they brought me provisions, did my laundry, replaced my hair dryer, allowed me to extend my stay an extra night and were just

just need a self service laundry facility.

good location near universal studios and easy drive to west hollywood and even pasadena laundry service provided by chamber maid came as a great convenience than doing it ourselves via

out water & snacks & utensils when out door dash failed to bring us some lol then gave us a late check out when we slept in a bit more than we hoped

we asked for an early check in because of the rain and the manager welcomed us warmly

location. late check out.

haven’t checked out the gym and pool but will when i wake up this morning

noisy at night, the gym is poor, no breakfast other than snacks

nice to have a little kitchenette

gym equipment not great. the place was under renovation so will be even better in future

friendly staff, clean room, accommodated us nicely with early check in and late check out

paid an extra fee to have late check out, only to have the staff knocking and calling bright and early

they were flexible about bag storage and also late check out, which really helps

friendly staff, clean room, accommodated us nicely with early check in and late check out

was good for me and my kids 11,13 for one night

additionally there was none of the usual hotel hassle around early check-in or late check out

this trip i met a newish addition to the team, nick - who was working by the pool, who had a bubbly energy that was infectious to all around him

the grounds and the architecture where spectacular. service excellent. we loved the pool area.

not enough chase lounges around the pool.

couldn’t sit at the bar and have a bloody mary in the morning

accomodating staff: gave us a late check out of 4pm without extra charge - large rooms, often a family of 4 is squashed into a

we had a drink at the rooftop bar and enjoyed the wonderful view and service

good gym

hotel also has a nice gym with new equipment

the roof top pool and bar are fantastic

breakfast was great, staff friendly and gave us late check out

best location ,clean , nice staff and a nice pool . perfect !

the kids loved the

self service laundry

the breakfast was ok, i wish there was more of a veriety.

staff were helpful and pleasant, helped us with early check in and late check out at the end

just needed a onsite laundry to be perfect

loved how clean it was! the spa room was nice! the location was great

pool not working

my kids loved this accommodation