location brilliant comfortable rooms, kitchen well equipped everything wonderful

were thrilled to hav our own kitchen after having stayed in hotels for nearly a month

knives in kitchen not sharp and had loose handle

good area, plenty of room, well appointed kitchen, very nice pool in front of the lagoon.

large apartment well equipped kitchen although an electric kettle would have been nice

right on the beach i got a suite with a nice porch, air conditioner was great nice little kitchenette and a nice bathroom great coffee too

the rooms were very big and clean and there was even a small kitchen with a coffee machine

hotel is at a great snorkeling beach. nice rooms with a restaurant and pool on site.

stay was super nice, quite place, nice beach/pool for kids

stay was super nice, quite place, nice beach/pool for kids

though

firstly, i thought the bar staff/waiters were rude at first

the huts have a very nice and have cool decoration , beds are also ok and you have free wifi everywhere

all the basic amenities are covered, plus wifi, three or four great places to eat and drink

bar service closed at 5pm

the family makes sure you do not need for anything, they offer the freshest breakfast, dinner and cocktails you can imagine and total peace and quiet

you can hear a lot of birds and other animals around when you relax at the pool

car parking close to the cabana

we were traveling with four young kids and they had an amazing breakfast prepared for us each day

the wifi was a little slow in our villa but good elsewhere.

spa

cosy, comfortable beds, clean, simple but freshly made breakfast every morning, very friendly staff and best of all - there’s spider monkeys everywhere

the morning visits from monkeys for their banana breakfast

there is a good breakfast in the morning

to maintain and clean the pool

for day is best package as it gives all day with free food / drinks & lovely infinity swimming pool to also enjoy, spent a day at xel ha which was soooo much fun with all activities and

apartment was lovely, very clean and comfortable with good fast wifi and a large drinking water dispenser in the main living area

don't expect early morning swim in pool though as it is not open til noon

the price for the three bedroom is very reasonable and it is a big apartment with an eating bar and a large dining table

eaning, changing of trash with toilet paper in it) at all

kids loved the pool

not really a party place but there is the bar area

the pool is lovely and inviting

the restaurant and bar are also excellent

great swimming pool

oh, and the roof is great; had breakfast there and there is a sort of garden-kitchen-bar up there so i guess they can use it for parties as well

beds great, lockers, kitchen to cook etc

the pool, the kitchen, the staff and free breakfast was good as well. would come here again

fully furnished kitchen, places with reliable interenet (e

bed, nice well equipped kitchen, great location in the town but quick walk to beach

also the kitchen has all appliances you need in case you want to prepare some food

the spacious unit with king size bed, with almost full kitchen

the kitchen sink and floor was pretty dirty but everything else was

two floors with a complete kitchen and living room downstairs and large bedroom with en-suite upstairs

welcome…clean, comfortable big bedroom plus kitchen and living room with etta bed

the kitchen top stove does not work properly

lots of towels, lots of kitchen gadgets and pots were available

in bathroom, leaky shower drain install that sent water under our laminated-wood flooring in our kitchen/entrance (room 250; we never told them because we would have changed hotels rather than

like their facilities of kitchen

our room had full kitchen

no kitchen utensils

kitchenette only came with pots & pans so i had to buy dishes, silverware, soap & paper towels they

especially no fridge but there is a kitchen what is the point of a kitchen with no fridge and it’s 90 degrees with 100 percent

staff was pleasant and helpful. they upgraded me to a studio with kitchenette

utensils in kitchen area - what’s the point in payin for a kitchen with absolutely nothing in

the only downside was the kitchen, there isn't a whole lot of equipments, such as pots and so on

the apartment is spacious and comfortable with a common hangout space, a kitchen to cook in, a clean bathroom, and comfortable rooms

kitchen was poorly equipped

the kitchenette

excellent value for your money the room is very clean and spacious and you have a full kitchen.

breakfast is good and enough

room and excellent breakfast with a good outdoor swimming pool

excelent breakfast. served to the room due to covid restrictions

a dirty pool

breakfast, price

room was large but it lacked a small kitchen

where the tv didn’t work, taps (water) didn’t work, locks on doors didn’t work, it was a kitchenette with no pots, no pans , no coffee maker, only had forks knives and plates

having a kitchen and fridge, there was no kettle - but there was a coffee maker, and fresh water only on the

the full kitchen was also appreciated

our pictures also showed our suite had a kitchen

we booked a basic garden view room but they gave us an amazing ocean view suite with a kitchen, balcony and jacuzzi only a few meters from the sea

this hotel offers great service and excellent buffet breakfast. will definitely return!

we used the spa for a swedish massage, it was amazing

it was good to be 15 mins walk from town it meant it was quiet and peaceful and the view from the pool of the sea was great

was facing on parking lot, coctails in pool bar were very bad, gentelman in check-in was very very rude, every morning was some checking

pool was amazing and much bigger than it looked in the picture

the outside area is gourgeous with the pool

pool and common are also very nice - the private neighbourhood is perfect for

pool was great and rooms were cozy

room and beautiful pool

the pool and internet/wifi slow and drops a lot

very clean, good comfy beds, good pressure in shower, good facilities, nice pool

lastly, i believe the pool should be a no smoking area ud83dudead one time, i had to go yo my room cause a guy was there

room service was was also very good

the pool was super nice and it felt like a little oasis

pool was closed, half of the building was under construction

very close to the center, room was clean, the owner is really nice, clean pool

i enjoyed the clean pool for cooling down, and the 7 min walk to playa del carmen beach

rooms, lovely pool, close to everything, walking distance from beach, ferry to cozumel and several nice places to

communication skills, been waiting for more than an hour outside to get inside, dirty pool and surroundings

the pool was always clean, even with all the plants around

there’s a decent size pool and a basic gym

toilet paper, had to go to the gym next door

good location. friendly staff. amenities as pool and gym.

staff was excellent the hotel is clean the bed i comfortable had a washer and dryer all good the gym was good the staff let us stay 3 hours after the checkout not in the room however thy were so

i asked for a car booking for my trip back to the airport but they didnt have it sorted i had breakfast booked but they didn't have it on the system and i had to send them my booking details as

great location. great vibe. great rooftop pool, rest. and views!

one slight disappointment is that the hotel let non residents up to the top pool bar area, this means that occasionally it isn't possible to get a lounger and can be a little

the roof pool & bar with a view to playa del carmen’s 5th avenue, is exceptional experience

booking it said spa is included also on reception they told us so and when we went to spa they let us in, and later

breakfast was very nice, the view amazing.

no a/c in the room, not clean, ruptured sun beds, cockroach in the room, weed smell during breakfast, staff barely speak english

breakfast was great

served coffee made with tap water which was salty and undrinkable at breakfast

the breakfast was nice

the pool, although small, was clean and refreshing

this is a hotel with less than 30 rooms, love how peaceful the landscaping and pool area are

good to have a swimming pool too

beautiful pool and surrounding, very clean.

10/10 would go here again if i get the chance the rooms were nice and clean and the pool was amazing

the free breakfast was nice (toast and banana bread and fruit, granola and yogurt) and you could pay extra

location is great, facilities and breakfast super healthy and enough for an entire morning.

excellent price, excellent breakfast, hairdryer in the room, tv, refrigerator in the room, internet excellent,

beautiful jungle garden, good breakfast, clean up every day, close to the center.

i looked forward to breakfast each morning as you had a lovely selection of fruit bowls, as well as toast, cake, tea,