no firewood provided for a room that has a fireplace

you need a car to stay here as there is nothing around it parking is a little away so hopefully it doesnt rain

was a hiccup with wifi

wifi wasn t working when we were there

we arrived late at night, it was hard to find the parking area, it would be great if there were lights to follow

location and parking

laundry truck blocked the exit for more than an hour

clean room and nice bathroom easy convenient parking

the free wifi was fast and good working

free wifi that actually worked

the room was spacious and the spa bath was a good size for 2 people

gorgeous views, well above price value breakfast, facilities such as gym and lovely walking tracks

parking so far from unit as car parks full

(kitchen closed due to fire and rebuild current with temporary pop-up marque and kitchen) good

restaurant dinner was a set price menu ,would have been better off having room service

7:30 is too late when you have kids

parking, great reception staff, clean simple rooms, on site restaurant, great overall price,

wifi is extremely slow

outside terrace at the bar could have been a little nicer , maybe a sweep and some outdoor plants, and a bit of

much, here are some points to improve: during the last 2 days, the wifi was off, the hotel should take an action

excellent swimming pool & restaurant.

no breakie room service

the spa was amazing and the food was great

my only gripe is the reception on the phone is terrible and the wifi they supplied wasn t great

bed comfy, lovely spacious bathroom, everything you would need available - even room service during lunch and

wifi worked well and we found the bed very comfy

wifi throughout the house worked perfect too

we had the villa and a queen spa room for 8 of us

the car parking space is directly in front of the apartment and there is a small verandah in front with

great location, clean, attentive staff, private, parking

well equipped kitchen

best when with family my kids loved the space and my wife loved the utensils when they opened the

my son and i stayed in the spa suite and there was ample space

friendly helpful staff, big family room. clean great car parking.

spa bath with shower on it its not a good idea, but its not a big deal

air conditioning and wifi worked very well

10 min walk from the sanctuary and with exceptional service, you will fall in love with the spa bath, a 4 post

heaters on before our arrival knowing we would be there late in the evening and travelling with kids

this time, with no dining or room service options available, we were left to make last-minute arrangements

no couch only kitchen chairs

wifi was super fast also

the apartment was spacious and a well set up kitchen

open spaces for parking. great size rooms. comfortable bed and great bathroom.

belligerent woman demanding her allocated parking space.

taps were missing their hot/cold signs (not a problem for an adult but a potential issue for kids

the fireplace was beautiful

also very much enjoyed having coffee and breakfast in our private little courtyard so cute, we have just got

parking was provided, but on two separate occasions we had to find a park out on the street as all

the bed was big, the room had a fireplace and the spa bath was a perfect size for two people to have a romantic

tv with cd player, air conditioner,ample parking, close to

kitchen facilities

big room, good wifi (although the hotel was only half full), quiet (i was down towards the back away from the

we needed a laundry as we didn't know the area it was difficult to locate one

spa was good.

we were attending a birthday party and didnt want to have the hassle of parking our car in the plaza carpark

everything very good parking excellent. no 14 in quiet area.

location, room was clean, bed was comfortable, pillows a bit hard for my liking, spa was fantastic

a throwback from the 70 s - the only place i ve seen with a room service food hatch in about 20 years

tight parking

large parking spaces

easy parking, friendly helpful staff, comfy beds, easy access to the yarra valley

ample parking spaces

my wifi left her album and mobile phone in the room and had it delivered to me while we were attending

i love the firm mattress and large room with little kitchen facilities. staffs are helpful.

love that it s convenient to take public transport if you want to, and there s so much parking if you have

staff, spa and company

kids running and playing in the passages between the rooms and making noise

parking was tiny

laundry facilities old and rusty and did not use

like the look of the property and how close it was to the knox westfield and the pool area was

staff very helpful and accommodating , restaurant room service +++

the apartment was huge, with a fully-equipped kitchen.

to get onto whitehorse rd during peak hour especialky with parents driving kids to school

good but room service is poor

time we checked in my kids had allergies due to beddings was not clean enough so i washed and dry the beddings

alarm in kitchen went off near midnight room 30

parking far from our room on a raining day with my kids and also cockroaches

property is very clean, location is great, plenty of parking! great service.

informed that my unit wifi was not working well, as the wifi will drop intermittently throughout my stay

the staff were great, with off-street parking.

liked the spa bath

wifi issues

laundry and dryer provided

kitchenette was not neat and found dirty dishes in the cabinets

room had a kitchen sink, oven and stove, however had no cutlery, teatowel or a microwave

the spa room was very comfortable and relaxing. good breakfast. ample parking

work in progress but the pool and bbq area need attention to fully realise this facilities potential

the spa room was very comfortable and relaxing. good breakfast. ample parking

had a spa room and found that the bed was soooo comfy

enjoyed the pool and helpful staff

location is perfect for the sporting event we were participating and great to have a pool after a long day

value for money. ample parking.

the laundry wasn t able to be used of an evening had to be used in the day which didn t suit us

staff were friendly and helpful and a swim in the nice pool was great

would have been nice if the pool was available

lovely spa to relax

bed was soft but i slept well wifi was

in room and neat gardens plenty of parking great pub across the street pleasant stay 3

spa bath and close proximity to where we needed to go. room was clean and modern. comfy bed too.

spa was great

no gym

and 24 hour pool table

the kids play rooms were a lovely touch to help keep my daughter entertained

we have an ev and they have ev charging but one charging bay was occupied by a petrol car due to lack of

my kids were made to feel special during the stay which i haven't experienced in a hotel before

30pm when there were of our 21 kids there plus other groups as well

location clean free parking free wifi friendly staff

nice room, great wifi

rooms were nice and spacious, the spa bath was awesome and super clean

spa and bathroom was exceptionally clean , must have been recent renovation

shower over bath is outdated. was expecting a kitchenette with a hotplate

i couldn't complain about anything except the shower over the spa bath, and that was fault.

we got to our room and it was huge, spotlessly clean, good king size comfortable bed, air con, kitchen and huge

also a laundry onsite

a control freak so when it comes to cleanliness it was important because i have tow very young kids

no free wifi

excellent for travelling with kids

broken tiles near the pool ladder which my kids almost cut themselves with, very dangerous

nice pool facilities

not have breakfast, but the only place i have had a perfect pina colada in the bar for years

location and check-in ease while with kids.

renovations occurring, they charge $35 for parking and charge for wifi, room wasn't ready until after

breakfast buffet is pricey but worth it, pool was a winner for the kids

spa wasn t functioning

the upgraded foyer and bar area is excellent, the coffee is great

breakfast as a couple on our anniversary weekend we were seated next to a couple with young loud kids

only disappointing thing was the the information booklet in the hotel room suggested that the pool/spa area is

the bed was comfy and the pool area was amazing!

very friendly staff, the spa is excellent and the view was spectacular.

facilities were great. gym was excellent and pool was great for swimming laps

shampoo and soaps were horrible and no body wash only bar soap which wasn t nice at all

guest laundry

spa and pool and service

the water pressure went from scolding hot to freezing cold and it was too dangerous to shower our kids

our key wouldn t open the laundry, even though it should have

wifi was great and the air conditioning/heating is in each room so is easy to control if you needed

small but functional gym

best shower pressure & wifi was great no drop outs

pool, gym and spa the kids loved having a swim and spa

the kitchen was well stocked with a nespresso machine and capsules