great wifi connection and a fantastic terrasse zits a bar overlooking the volcano

the kitchen was dark and dirty with a charge to use the gas cooker

is in the middle of the city center, which means is busy in the street and there is no parking space in front

it is quite expensive but the breakfast sort of makes up for it

was a bunch of kids yelling and making noice during the night but everything else was pretty good

there was an outside bar in the gazebo that was humming the first night we arrived, but quiet after that

is no pool and i think the photos could trick people into thinking there is

kitchen you could barely see at night

the laundry service was good but pretty pricey at $5/kg

the lovely restaurant and outdoor bar will serve you promptly and the drinks are to die for

there is parking lot for free in the hotel, swimming pool and jacuzzi

big room with private hot tub, very good wifi

my kids loved it also

really liked the bungalows and the kids enjoyed the pool table

the breakfast had several tasty options to choose from and access to the juice and coffee machines

- very friendly helpful stuff; - beautiful terrace outside: - good restaurant/kitchen, good

we liked the large bathroom, the outdoor rain shower, the kitchen area, and the living area

the villa was spacious and had a safe and a large bed, it came with glasses and some kitchen stuff which was

the kitchen is not equipped with a stove and the single knife was very used

villa was very clean and comfortable, bed was soft, full kitchen was great

the kitchen has almost everything you need to prepare something simple

wish there was a pool at this residence but the jacuzzi was easy to figure out

liked the privacy, hot tub, shower, and the kitchen area

also there is no common pool

of costa rica and it was probably the best place we stayed, beautiful new rooms, little modern kitchen, beautiful

there isn t much lighting in the bathroom and the light bar wasn t working, no other rooms available and

nonswimming pool - no bar - limited staff present at reception - basic breakfast

the pool and hot tub are perfect for relaxing and chilling out

staff, free parking on premises, free night tour, all day coffee and tea (also free), outdoor pool and 2

weak wifi in our room but good at reception and pool area

the breakfast was also very good

the restaurant and bar have limited hours.

pool and jacuzzi was adorable

privacy of our room, the pool, how well the property is maintained

just fyi; the pool area can get crowded with families & kids in the afternoon.

lovely staff, wonderful hike on the property, nice rooms and beds, nice pool area, delicious breakfast included

room service was quick and really affordable

the gym was disappointing with a number of machines broken or not working properly.

free laundry! free international calls! free yoga! breakfast in villa is free!

spa itself, whilst i imagine would have been really nice, was limited in terms of number of

pools were amazing

amazing breakfast, exceptional staff and service. overall a wonderful and stay.

the included hot breakfast is plentiful, with a variety of options and they offer a different variety daily

morning breakfast is substantial

gym was pretty hard to use as there was an air conditioner which was on, but the windows were all

while the breakfast buffet wasn't huge, the quality of the food was great

great breakfast buffet

the pools were clean and kids enjoyed every bit

breakfast and in-room coffee could be better given the abundance of delicious costa rican coffee

my kids enjoyed horse riding, milking cows and hot springs

having the petting zoo/ farm there was fantastic fir kids

restaurant using foods they grow at the farm on site, to the super relaxing hot springs and spa, this place is

strongly recommend for everyone with kids or babies as well

a foot stool would be nice to get into the hot tub/shower in the spa rooms

amazing, staff really polite and well trained, hot spring really good, breakfast amazing, swimming pool excellent

parking spot was a bit difficult to get into and out of.

taxi into town was quite expensive and laundry took over 24 hours to come back and a lot of

i also loved that you can park your car at your villa, you have your own parking spot

water pools are very nice with bar and food service inside the pool they fullfilled all our special requests

not enough blankets. kids were freezing at night

so many things to love including the thermal pools, the swim up bar and restaurant, the beautiful rooms which

the pool area is a lot of fun and the kids enjoyed it immensely the staff was very friendly and we had

the private thermal pool was just amazing - soothes our tired legs after all the hiking

check in / check out process was a bit confusing with specific parking spots for check in and separate for check

have been nice to have been able to have a massage at the property but they don t offer any spa type services

would have liked a separate message and spa on the property.

wifi connection in the room was very poor.

the multiple pools, spa, meditation platform and gym were all fantastic

but the music was so loud and the music choices really distracted from the tranquility of the pool and gardens

the only area for improvement is the pool it could definitely be larger

there were multiple swimming pools, a yoga area, a gym, a wet bar and another bar further past the restaurant

best breakfast and dinner we have had at home and away

the breakfast was a huge buffet which my kids looked forward to every morning

private parking next to the room

the thermal pools are great, they even have one with a bar with views to the volcano and we finished our days

a good size and lovely and clean, good size fridge/freezer, microwave & coffee machine in the kitchen area, and

gym is almost non existent, 2 machines not maintained and had no rack for weight plates

beautiful all around! amazing hot springs pool. great sushi

one of the two areas in need of an upgrade for such a classy establishment is the kitchen management throughout

dining as well as a fine dining option), a game room, several pools and bars, a well equipped gym and spa area

the facilities were amazing: hot springs, game room, gym, cardio room, restaurant views, on-site tours

a lot of activities available for kids and for adults

inadequate parking

i never go back to this hotel, they only think in money, for example, to request a room service you need to

there was no wifi in the room

pool very inviting but barely warm

facilities: walking trails, pools, spa, thermal pools, lava mud, beautiful grounds

ruining his best trousers with splashes of bleach that he somehow came into contact with in the pool/hot springs

the gym was rather poorly

the gym is completely run down and seems to be from the last century

and pool bar are extremely expensive for food

the gym is too small and needs to be taken care of..

free allocated parking space and easy walk to the cabins

the breakfast and the service

access and parking is great

kind of wish they had a pool to cool off on hot days, but otherwise i have absolutely no complaints

the breakfast was also good

lovely property, comfy beds and thermal spa was fabulous.

it's amazing to sit in a thermal pool surrounded by lush costa rican flora with no crowds

hotel service, super friendly, vallet parking. free all-day entry into hot springs

spa is 5min walk down the road - they offer a shuttle service but walking is okay, wish was better

room service menu limited

swimming in the river which runs through the hotel, and has a really high water slide - great for kids

wifi was very spotty and inconsistent, but in their defense i believe they were having connectivity

omipresent, no hassle high speed wifi was very appreciated

you feel like in jungle:-) lovely hot springs with bar you can have your drink in hot springs:-) place wad

5k of unpaved road and you have to cross a river if you want to get to one of the parking lots

breakfast was awesome with nice

the kids really enjoyed the very private deck with hammocks and pool time at the end of the day

clean, comfortable beds, strong wifi signal, big shower with lots of hot water, good air conditioning

the kids really enjoyed the very private deck with hammocks and pool time at the end of the day

they even have a floodlit football pitch by the restaurant for the kids to play at