my family enjoyed the hot springs, river slide and pool

we had dinner and drinks at the bar and restaurant and everything was delicious

the wifi signal was not good at rooms but fine near restaurant and lobby

our kids didn't want to leave

is a small river you need to cross to get to the parking area closest to the bungalows

the restaurant and bar area was a long walk up a steep hill

there is so much to experience and never a dull moment between the thermal pools, regular pool, nature walk

parking onsite which was good

food it is a very simple for 5 stars wifi must pay

the pool is lovely, and the breakfast and restaurant food is delicious

hammock in the patio was great - kids loved it and so did i

beautiful hike down to the river, great little bar with giant jenga

breakfast, free parking, helpful recommendations for activities, and the cutest villas with hammocks and balconies

we had to ask to get help to carry our bags to the unit, which is a good distance away from the parking

i had a rental car and it felt safe to leave my car park at the parking lot

large terrace area very pleasant area to sit, with a bar and lots of open and sheltered sitting areas

also they have a share kitchen and groceries store are near

good parking space up the street behind a closed gate

airy feel good communal spaces central location bar and restaurant on site hot powerful

was a bunch of kids yelling and making noice during the night but everything else was pretty good

pool was a little run down and had algae

wifi not so good in the room. breakfast good but with few choices

staff very professional and kind from front desk, restaurant and room service

my kids loved it also

gluten-free offer at breakfast and we had to take a taxi to get to the various tourist attractions and even to

the kitchen is not equipped with a stove and the single knife was very used

the villa was spacious and had a safe and a large bed, it came with glasses and some kitchen stuff which was

- very friendly helpful stuff; - beautiful terrace outside: - good restaurant/kitchen, good

hot water for kitchen and bathroom sinks

villa was very clean and comfortable, bed was soft, full kitchen was great

when the wifi went out our control panel in our room became non functional and we couldn t operate the

it was perfect for our two families with teenage kids with the pool, hot tubs, ping pong and pool table

the daily breakfast was exce

breakfast was good with plenty of choice but lunch and dinner options quite expensive

the food and room service was good

liked the privacy, hot tub, shower, and the kitchen area

having a kitchen in the room made us really happy, and having a private jacuzzi in the garden was amazing

we especially appreciated the small kitchen it was very convenient and made our stay even more enjoyable

very clean and nice, spa was awesome and in a good location

i only wish the pool was heated because it wasn't sunny enough for the water to be warm.

there isn t much lighting in the bathroom and the light bar wasn t working, no other rooms available and

nonswimming pool - no bar - limited staff present at reception - basic breakfast

view of the volcano, great garden grounds and swimming pool

also the wifi was fully accessible everywhere on the property

location, spotlessly clean and comfortable rooms, great breakfast selection, really helpful staff

everything, especially the cabins, pool area, and bar area.

no hot water in the shower and wifi in the room is sketchy

wifi worked great

but truly, everything from the food, the facilities, the drinks, the atmosphere, the quality wifi, the view

great for kids

great breakfast buffet, free parking in gated property

last but not least the wifi connection was horrible, we work from home so we solely depend on the internet in

the worst thing is that the kitchen is the same that makes crazy good food for the bar - why such bland options

its a family place which we appreciated but then there were people that did not want kids there

a mimosa before our 12:00 check out but unfortunately they don t serve alcohol at the swim up bar until after

lovely spa and gym on site

gym had no air con which made it stuffy

the bar in the area served variety of drinks and dishes - all tasty

free parking

loved the hot springs that we enjoyed both in the morning before our delicious complimentary breakfast and

the breakfast options were great

the pool and hot spring were just as the show on the pictures

laundry was very expensive, sliding door in room 231 didn t close or lock fluidly, massages were

delicious breakfast buffet with fresh fruit and omelette bar

wifi was a little bit slow sometimes.

communal areas for kids or parents to meet no pool table, dart board, football table which would have been great

the hot spring pool was so relaxing and the food was amazing

the breakfast buffet was wonderful

the sushi bar at the pool was a hit with out children

beautiful grounds, amazing staff and breakfast was wonderful

superb, breakfast amazing, rooms brilliant and facilities were excellent.

helpful, bilingual staff in english and spanish, incredible hot spring pools, massage therapists, gymnasium,

breakfast was exceptionally good

is on the spot of you don't want to move too far: warm and cool swimming pools, playground for kids, restaurant

the hot springs and the swim-up bar made it feel extra special

secure parking

check in / check out process was a bit confusing with specific parking spots for check in and separate for check

the initial stock of mini bar items for free was great

best breakfast and dinner we have had at home and away

breakfast is great, could have a little more variety but exceptional

-> breakfast was very good and copious -> free mini bar with sangria, kombucha, even beers

our dinner at the swim up bar was better

laundry is very expensive - it s better to bring to la fortuna via $3 uber ride and pay by the

chalet rooms, spacious, amazing views of the arena volcano

a gym is advertised but it is not a gym, it's a small space in the spa area with a few weights and

hot springs, pool and swim up bar are great, very nice gift shop

we were also disappointed to have a tour bus park in our parking spot next to our room while we were out to

i loved that you can order from any restaurant to the pool and for room service

views, very big rooms with whirlpool bathtub, incredible hot spring pools and super fast slide

as well as a fine dining option), a game room, several pools and bars, a well equipped gym and spa area

we were a family of four and the kids loved this place

kids ages 10-15

breakfast,very friendly and helpful staff, the rooms are comfy and big

i would prefer if breakfast was served until 10:30 so kids can sleep in a bit and please add diet cola to the

(the food in the poolside bar was better

we enjoyed room service with the volcano

kids can be splashing around having fun while you’re trying to enjoy your dinner

the pool area and hot springs were beautiful

the price for laundry is pretty extreme

no one likes that there is no wifi in the rooms, but you're not here for the wifi!

there was no wifi in the room

breakfast is fresh and nice

quiet, good break fast, plenty of parking (with on e slot right next to the cabin), there is also a private

hotel, clean and spacious rooms, lovely grounds and great view of volcano breakfast was great as

breakfast was good and wifi great

kind of wish they had a pool to cool off on hot days, but otherwise i have absolutely no complaints

the only thing we would have liked is a pool on the premises.