the beach is steps away from the pool and the resort is a quick walk to bucerias for fun nightlife, shopping,

shallow beach, perfect for kids

wifi connections were spotty

breakfast was excellent

if you aren't interested in that don't take a welcome breakfast

with a special compliment to ana our housekeeper who was meticulous, gracious and helpful, to the pool consierge

junior suite should have two chairs and a kitchen

nice pool and beach area. great breakfast buffet. nice evening entertainment. friendly staff

pool chairs were always taken with towels, even though there was only 15-20 people in the pool.

throughout was impressive; my room was always impeccably tidied, nice amenities, great wifi

large room with a king bed, semi-private patio with ocean views adjacent to the upper pool

staff, very clean, great view from pool/adjoining dining tables rooms great, comfortable

gorgeous rooms; layout,pool

2 bulldozers ran morning to night making a breakwater for the property; impossible to sit by pool or have a

music in bar way too loud early & all day

i don't think the evening entertainment was anything to write home about, but the families and kids seemed to

the breakfast was good.

fifth, i could always find a chair at the pool or on the beach

its a nice place, withe great pools and nice beach. great rooms too!

control over how guest reserve lounge chairs by the pool by just leaving towels over them in the morning and

great pool and swim up bar

piaf (adult only) was our favorite restaurant, and lucca was second with kids

kids club was exceptional, rooms were clean, spectacular staff, gorgeous pool, loved the beach

pool staff were excellent

the only adult pool is an oversized hot tub that is too hot to spend much time in on warm days

clean. large pool

also the bar options could have been a little bit better for claiming to be a premium all-inclusive

the pools and sea beds are clean and comfortable food and drinks were good the rooms were clean,

) in the only bar they had it the bartenders would act like they didn t know what i was talking about

hotel in general is very clean, all the restrooms are super clean, the service is amazong, the pools are very

breakfast was great at the market and the open air italian restaurant ciao

the kids club is a great option for the children, they have a lot of fun there

the swimming pool at the top terrace and the quality of the service of the people was amazing and always taking

the adults only is on one side and kids on the other

the adults only is on one side and kids on the other

at the end the guy gave us our two rooms near by the sea and with at least swimming pool view and sea view

the food restaurant was ok, a lot of choices very good at the breakfast buffet

breakfast buffet was excellent

i had selected room service daily and after our second day our bed was not made

room service was suppose to be apart of the upgrade as well but again we were told we had to pay

the wifi was terrible and was very difficult to send emails that had to be taken care of.

the spa was nice for a relaxing massage

the magic show was the best for having kids be engaged and watching every movement

the upgrade of family selection is worth it for room service if you have kids

felt crowded everywhere, the pool lounge beds were always full - people would wake up early to save them with

kids loved it

tons of pool time

good price, staff, parking and breakfast.

great location near the bus station. breakfast included

size of the room, a junior suite, the big and comfy beds, the wifi very fast, the parking inside very secure

the included breakfast was

friendly staff,, good breakfast secure parking decent wi fi

the spa was wonderful, on- site dinning very good, we enjoyed las casitas beach front

pool and pool bar

the beach was nice and calm for the kids

kids pool was too dirty with super roky sand

the kids loved the kids pool, large hot tub and large pool short walk to the marina where you can find

kids club was closed, spa was closed, construction. wish there was a kids area in the pool.

kids club was closed, spa was closed, construction. wish there was a kids area in the pool.

was good at the swim up bar where they have a wood-burning oven, but the pizza we ordered for room service was

we did not try room service

no room service no restaurante after 23.00 no place to buy water after 23.00 no servibar

the gym smelled like mold. it was impossible to workout in there.

also loved that there was an adults only pool

all inclusive, adults-only resort

the pool is excellent

great to be adults only and to have also access to the other crown plaza with kids

lots of variety for breakfast! the hosts were awesome and so friendly.

if you have kids you can’t eat at all of the restaurants

they charged me 100mxn to participate in a tour through the facilities and a breakfast

we loved the hacienda side and roof top pool

views were great and nice sushi bar + rooftop terrace