fitness equipment did not work

breakfast or pool or fitness room and you should be given an coupon for price reduction

the fitness room was never cleaned

free wifi in my room and everywhere in the building!

breakfast, good staff but far from everything, but shuttle to airport available clean,but no room

they don’t clean your room everyday, the bar wasn’t open, coffee was absolutely awful

just that the bar wasn't open lol

no grab bar in shower. hand soap too small. soap in shower mounted too high.

hotel food and bar service very

onsite bar and dining was closed due to covid.

been great: the staff, breakfast, the gym

location and gym was nice

additionally, your website advertises a gym, which was not functional or open while we were staying

i liked the location and the gym area.

clean property and rooms, bar and restaurant on site.

like, swimming, gym, free breakfast, and parking

had red stain at head of bed, restaurant/bar was closed due to staffing issues, gym was not ventilated and very hot, no outdoor pool or hot tub (only indoors), housekeeping was

stayed one night so didn’t have the opportunity to use other facilities such as gym, pool and bar (closed at 10pm)

clean rooms, a nice pool, and a gym

wasn't able to explore the rest of the ameneties since we can't get in the pool and gym even with our key cards

large rooms, cozy beds, free and good gym, good swimming pool

much chlorine in the pool area couldn't enjoy it my eyes were burning and my daughter's was

a total of 5 kids

the kitchen pans. i used a lot of butter and food still stuck.

liked the the fact there was a full kitchen besides the stove

gym -horrible

the lettering on the wall, the jacuzzi, the air conditioning in the gym, the drooping drywall in my shower)

the gym was nice and pretty well equipped especially for a hotel gym.

bad gym and non operational pool while still advertising it on the websites.

also ordered room service and wasn't told i had to pay with cash until food arrived

great location excellent gym comfortable lobby area

the gym was decent

i really liked the gym with 24 hour access

shopping, restaurants, great hotel bar and great relaxing rooms

the room service food wasn't tasty, too salty.

good gym large rooms helpful staff

the gym not being 24hours

the pool and location and 24 hour gym.

the gym and pool were some of the best i've come across outside of a resort. i'll be back!

excellent gym we really enjoyed our stay

loved everything in this hotel from the lobby to the pool to the fitness center and of course my room

the pool was nice and the outside patio

pool deck was slippery and unkempt.

loved everything in this hotel from the lobby to the pool to the fitness center and of course my room

room service

- from the professional friendly person at the front desk to the fitness work out room including the fruit basket with bananas and oranges and water and free ear

there was nothing not yo like although there could be a washroom in the fitness center

closed no food bo bar no pool no fitness center and price for room very high if you dont offer the same amenities and services the

i didn’t have to leave to go out to eat they had a food place and a bar there

too many kids

the gym is fine, and breakfast area enjoyable with really nice staff

short stay so didn't make use of many of the facilities other than the gym which was good

nice size rooms. good gym and pool area. staff very friendly and accommodating

the bar was also short staffed, i waited over 45 mins

mirror in the bathroom was at an inconvenient position; i did not like using a qr code to order room service

1. the employees. 2. the salt water pool and gym.

plenty of parking and good water available in the gym and pool, which were also nice

needs a bigger gym!

i liked how they have a restaurant, bar and gym inside

pool wasn’t heated

it was also close to a very nice la fitness location which had a very nice pool and i could do my running around the offices nearby

to top it off, the breakfast bar was unimpressive (no peanut butter for bagels), the fitness room smelled like mold from a leak, and the treadmill shuts off after 20 minutes

more equipment in the fitness room.

fitness center and ice machine in the lower level

friendly service, sparkling clean, cozy rooms, excellent breakfast

great amenities, restaurant, bar louie, pool, fitness center.

the fitness center is basically just some machines and dumbbells

the fitness center was open w/no sanitizer

the fitness center.

amenities - pool, really nice fitness center, large market in the hotel, restaurant, refrigerator in the room

nice gym equipment

gym is miniscule with no free

free breakfast and parking. indoor pool and gym.

the gym was out of service, and this was the main reason i booked the place because it had a

the gym was not functional

the breakfast is the egg without salt and the meat is very salty, the pool is very small, the gym is very old

the gym

pool still wasn’t fixed the gym steel locked up

hotel is very nice and clean , but the pool is very dirty and everything is broken in the gym

the gym wasn't useful.

was very nice, everything is clean, there is a lot of parking next to the hotel, there is a nice gym where me and my wife

didn t like that in the morning the breakfast was very basic, and the stuff in the register are always busy and i need to wait long

breakfast is always hot and ready, staff is always friendly and helpful and the location is perfect

very clean! comfortable bed! best breakfast ever. polite front desk.

was really nice and clean like it should and i slept like a baby the bed was comfortable and the breakfast was wonderful i will definitely be back to stay

exercise room: the gym has a good set of dumbbells, but only one stationary bike

breakfast was fine but the location was ok no problem

full kitchen

breakfast was very good

the parking was free, free breakfast, and a kitchen inside the room

comfortable and big beds gym

the gym was well equipped and new

staff was helpful also bc they spoke spanish as well and that helped with my parents, we used the gym and laundry room which was very nice and the staff helped us locate them, the breakfast was

the gym is well equipped and new.

gym facilities

the view is beautiful, with nice pool and gym facilities

gym was amazing for a hotel

gym was shut down

location and layout the gym is open 24hrs and they have a full gym

the gym was small and crowded in the morning, which made the pool much more attractive.

loved the free laundry and gym facility

parking was very limited - ended up having to park on the street overnight - far from the entrance

loved the free laundry and gym facility

it's location it's breakfast and social hour it's cost it's cleaneses the staff was very nice

kitchen dvds players, free laundry

small bar inside

restaurant/bar

where on their website did it mention their evening bar and food service was going to be out of order do to the season being slow

the facility's bar and snack shops still closed but this is a great spot for a business traveler

beds could’ve been bigger at least queens, microwave in the room would have been nice, a nicer, gym and pool

pool gym coffee

gym was too small

the pool was closed and no good breakfast

friendly staff and breakfast.

the atmosphere was nice. the kids liked the pool and the gym

hotel with gym and outdoor pool (seasonal)

we love the pool it was so nice and clean and the hot tub was so relaxing

cleanliness. room comfort. indoor pool. restaurant.

the bar restaurant i was expecting to be a actual dine in restaurant was very unhappy with type of

there weren't any towels in the pool area, so we grabbed a couple from the gym

bed, cleanliness, pool, gym, breakfast… basically everything about our stay

pool area was to cold and not enough towels

lady in the night offered me a late check out bc i missed my flight

shuttle hourly

have the gym so close to the pool with the rubber flooring made it have a really bad smell

gym was ok pool are ok manger a male at conter very nice and u can chat and he is helpful too.

was an odd smell in the room and in the gym room

nice, clean hotel, with swimming pool and gym for a relaxing time.

the little gym was a nice bonus

gym could use a little love—equipment was dated and the machines didn’t look like they were

gym is a big disappointment

gym is ok, but crammed there is nothing around the breakfast is neither healthy nor tasty (or is it

the rooms are nice. there is a gym.

not very quiet either, could hear hallway and the gym on floor below pretty clear

freshly painted walls in the rooms and hallways, updated kitchen appliances and counter tops, and the bathroom was updated as well

did not have breakfast covid

kitchen supplies were minimal but possible to supplement from the breakfast

did not have breakfast property was nice rooms could be a little bit bigger

the full kitchen was well equipped allowing me to maintain a healthy diet.

fitness center had funny smell

the pool and fitness room were shut down and my children wanted to get in the pool.

fitness center was 24 hours

the breakfast was also really tasty with both hot and cold options

things like the pool being busy, but i was disappointed with the number of unsupervised kids in the pool area

gym needs updated working equipment and ideally a camera for security

the machines in the gym could be updated

it was great there was a gym, it was just a bit small and the elliptical panel was worn out

lady at the front was nice and helpful i like that you had a gym but i didn t get time to use it i loved that you had hot coffee when i came in out of the

the thing i have missed is better gym

i liked how nice and clean the gym was

clean, comfortable, friendly staff fabulous gym!!

great 24 hours gym with a peloton bike

peloton bike and other great gym facilities

children were upset the pool was closed

shuttle took a while. gym needed a tad more equipment. free weights woulda been helpful.

large room, clean, gym

it was great to have a gym on-site

gym facilities were pretty bad

coffee and tea are always available and i use the gym, they are so clean

nice shower facilities, fitness center nice

requested to have the pool temp warmer

kids were in the pool area up until it closed

attendance at bar and restaurant

the room, pool, exercise room all too shelf

the beds are comfortable, their breakfast, the pool and gym are nice.

staff was very helpful, and the gym facilities were sufficient for a run

airport shuttle bus is available, coffee/tea available anytime in the lobby, decent pool and gym, free parking, great breakfast with decent variation

the gym was great too and very spacious

the gym area.

nice building and cool bar, pool and gym.

that it had a pool and gym

we used the gym and pool and were happy with both

friendly staff in the reception, pool and gym were awesome

good gym and outside lounge area

they got the gym and laundry stuff

gym is decently equipped! really pleased.

the compimentary laundry as well and the gym

there's a great pancake house 1 mile away, a small gym and a laundry room on the premises

they do have a gym

the website advertises a gym and continental breakfast

different from ad, gym is 1 equipment, breakfast is instant coffee and cereal, linen is

they have gym with just one equipment and that too is broken

and quiet, laundry machines easy to access and functionally good

wifi was awesome; make sure to log onto the appropriate wifi

staff was very accommodating, hot breakfast was great.

friendly staff, clean hotel, warm environment, great heat for the pool area, and awesome breakfast food

location, breakfast was good.

customer service and everywhere was so clean. their breakfast is good

i come here because it's so clean, quiet and good breakfast

gym, pool, food not great...

gym with almost all equipment needed for basic cardio training and weight lifting training

water was provided at the small gym

gym and pool

far from elevator guest got in the pool with clothes on had to go through pool area to get to gym

it have facilities like gym, laundry room, restaurant, staffed

the gym equipment was broke and the ice machines were removed

was given a room in the 2nd floor, which was the worst, right next to the gym and laundry

access to the food in the hotel and across the parking lot it has a gym and pretty much clean

bar food in the

gym is dirty and too basic

gym is too basic not clean not well mantained

they advertise the gym in the hotel, but in fact, that is one small room, with just a few things to do very pure

when i booked i requested a possible late check out, so i asked if it was possible but he was very rude about it

i wish there was a pool but everything is great

it was also a plus to have free gym access

i loved the furnishings, the gym and the hot tub at the

the gym and pool area were good

was clean and full of amenities, full bar, awesome gym on 2 sides, pool, sauna, all suites room, near great restaurants and stores

no complimentary breakfast

location, breakfast, room layout, maid service, fitness center

outside pool still down :(

i love it no complaints breakfast was really good the room was nice and had a full kitchen

chairs at kitchen counter … uncomfortable to sit on to watch tv … limited handicap parking

clean, friendly, great breakfast, and tons of amenities within 3-15 minutes

some of the gym equipment was a bit dysfunctional

loved that the gym was right across from our room and our morning breakfast was just around the corner inside the

pool was amazing!!! clean n warm!!! my kids enjoyed it very much and gym was nice n super clean!

they also had a 24/7 gym and heated indoor pool

no free breakfast

location and gym

location was perfect for me…close to my friends muay thai gym

gym,laundry

love the breakfast idea also $10 for adults and free for kids

the kids enjoyed the huge screen

no pool

thus, i wasn't necessarily expecting turn down service or a loaded hot breakfast buffet

breakfast poor, a muffin and coffee was okay for us but most people expect a better selection of

pool was closed there was barely any hot water the toilet barely flushed the air conditioning

outdoor pool not open on sweltering weekend

gym open 24/7

delicious warm cookies on arrival. very helpful staff. wonderful shuttle, gym and great room.

our key cards were working for the room and even when using the gym

pool closed at 10pm on a friday evening so my kids did not get to swim.

restaurant and bar had excellent service

bring your own as sometimes reception understandably runs out) hotel has indoor heated pool and gym, great for kids

the curtains in my room were filthy and so was bed skirt, and the gym should not be listed as a gym

loved the friendly staff, the small gym and the pool with jacuzzi

breakfast

breakfast was a great start the next morning

not stay on 4th floor under the gym

and being awakened very early in the morning because of people working out in the gym,never put anyone in the rooms next to the gym it was unpleasant had to change rooms

24hour gym is

room

9) shared a wall with the hotels gym

very clean, next to and within walking distance of outlets. nice restaurant and bar. nice gym

to airport and fashion outlet the gym was great all good restaurants were around the area spacious rooms starbucks in the

also, a very nice gym

clean, tidy, spacious, excellent gym, friendly and helpful staff

beautiful and spacious room and gym was fresh with plenty of equipment

good breakfast. gym. clean.

the pool was good to relax in, and the gym was well equipped

kids running down the hall screaming earlier but again not the fault of the hotel, more the people

ol and hot tub) is very convenient to use 7 days a week and both are really good to

of a pain to get to the parking lot if heading in one direction due to how the streets are designed in this area

lkied the gym, the pool and access to a sports bar

i also liked the pool and the gym

i wish the pool space and the pool could have been bigger. it was nice but it was only up to 4'6

the shuttle to midway to hop on the orange line is a real +

shuttle was on time

gym was large and well equipped

gym and pool still open

the gym was nice they have a snack bar

room design and comfort. bar/lobby area. gym and pool

facility was very clean. gym and pool were nice. they had a very cool outdoor space as well.

rooms were spacious, served by multiple elevators, so no waiting, swimming pool/gym was a bonus, the hotel was quite large, which gave a sense of grandure, and the location was

the breakfast buffet was excellent. gym and fitness center and pool was great.

being near the airport this is nice modern and clean hotel with good facilities such as gym, pool and good restaurant on site

m, pool, restaurants, etc

the gym was small but got the job done.

free shuttle to airport. indoor pool and fitness center.

the pool stays open late and also the fitness center.

airport shuttle is a huge plus

breakfast & my worse thing was when we was sleeping one night fire alarm start sound my wife & kids really scared, i probably never use you guys

option to stream your own subscriptions ie netflix, disney +, which is great when traveling with kids like i was

location, gym and quiet

fast and easy check-in. great gym. easy to get to any terminal at o hare.

many things you should pay to use it. for instance, gym,call, and breakfast.

they had a nice gym with lots of weight machines and aerobic equipment that was open 24 hrs

gym required payment or a membership

there’s a gym

breakfast was fresh and had nice variety

make my visit great, had maps for trains and city to find my way around town,they even have shuttle to train depot,menus for places to eat,room was very nice and quite,overall very nice place

shuttles

the most awesome thing of carlton inn was the shuttle service and proximity to mdw

cleaning towelettes in gym

ey were dried out)

is an excellent service and room, gym and pool are very good but a jacuzzi next to the pool can be awesome

i liked the large rooms, comfy beds, excellent service and top gym.

the pool was closed due to covid restrictions.

gym was inadequate, starbucks coffee was sub par and overpriced

gym is very small and weight lift is not possible

wntown chicago)

the gym is incredible!

the gym could be better as compared with hyatt regency

well equipped gym, good bed and breakfast, easy checkin and checkout

the gym facility was good. nice space & equipment.

the room was nice location was great. breakfast was good, i enjoyed my stay.

llway carpet bunched down the aisle, rooms/tv old), no room service at all including cleaning, towels, anything

shuttle service

fitness center was small but efficient

i called to do an early check in at 11am

the shuttle was very small and picked up a lot of ppl at 330am.

just for the guy to change my room just for the tv in the other room to be broken too there were kids running through the hallways screaming the pool despite them having the restrictions on the

the room, pool, staff, and shuttle service were all excellent.

friendly staff, big comfortable bed, good pool and gym facilities

no designated adult swim, poor gym facilities

hotel, with a great breakfast, decent indoor pool and gym, and a bar

the breakfast, pool, and gym

the price of drinks/food. the difficulty of finding the pool and gym.

i enjoyed the room, fitness room and the breakfast.

walls are thin you can hear into other rooms and the lobby had kids everywhere playing in the halls and lobby

the breakfast was ok but by the time any meat came out we were leaving

close to many restaurants if you wanted to eat out and free shuttle to and from airport if needed

assumed our kids were the ones not drying off when there were

continental breakfast along with many other amenities, including a nice little putting green, gym, pool, and front desk snack/drink options for purchase

nice pool and gym

bed super comfy ac/heater worked great nice tv nice little gym and pool overall quite nice

also, they should really put a age requirement on the gym so that children can t be in there goofing off while adults are trying to actually work out

they were able to accommodate our family and the early check in when half of our our party flew in

the gym was lacking in equipment and variety.

all of the facilities that were usually available were closed and no one was allowed to use the gym or the swimming pool when the temperature were scorching

the gym was phenomenal! breakfast was okay.

loved that it had a kitchenette and had the most comfortable bed i've slept in for a long time

the breakfast was ok