there were always plenty of beach, pool chairs available and quiet spots could easily be found

spa was nice

lots of little kids

c) we hang our do not disturb sign out while our kids nap

the rooms were large and very comfortable, spa jacuzzi was great fun for our family

the kids had an area of their own with a pool, slides, a splash pad, and i think they had mini golf too

the waterslides are very dated, crazy golf, arcade both need upgrading as damaged and borderline

two seniors, and they offered wheelchair on the booking process, once there they told us that golf carts will be available to transport them instead of the wheelchair

my mom was elderly and needed ride in rain and they said golf carts can’t be driven in rain

good amount of walking but didn't require a golf cart to get places

they don't include at least one spa treatment like a massage with your stay

did not like being harassed to go to a chain resort for breakfast to listen to a presentation about time shares for excursion discounts

friendly staff, very clean, room service was great

the food was pretty good !! loved the room service!!

the spa experience was to die for ud83eudd70

though on a side note the very small diamond club level reception and bar was nicely done and a lovely place to relax in and get away from the noise

you re not allowed to order alcoholic beverages for room service, so you have to walk out to the bar and bring the drinks back yourself

’ additionally, for a family-oriented resort, the food options for kids were limited

wait staff at the bar and restaurants were not always nice or hospitable

at all bars is for diamond club guests

lots to keeps kids entertained hector at the guest concierge was a stand out staff member for us, we traveled

the water park for the children is nice if you have kids they ll really enjoy it

great location, very good entertainment and a lot of facilities for family and kids.

food was ok. casino didn't have any air! room has a slight odor!

food was plentyful and pretty good (not the pizza at the kids pool that was not great) the buffet section was great for breakfast and staff very friendly

plenty of parking

parking is available on site

a perfect paradise with a swimming pool and a lot of animals

nice common area - hammocks by the pool and very creatively decorated garden and bar space

the rooms are clean and comfortable, the internet is fast, a nice little garden with a pool, a traditional style restaurant like a buffet with reasonable prices - pay $ 10 and you can

another reason we chose this resort was because of their affiliation with a local golf course so our green fees were covered

the free golf at the nearby el tinto course is great value, though the $60usd club rental is a rip off - as

oscar roberto greeted us at the lobby, ordered a wheelchair for my husband and used a golf cart to help us

and places to go food was great entertainment was great definitely recommend a massage at spa the swimming pools fabulous definitely plan on

property is beautiful, staff is so friendly, spa was amazing

please add additional golf cart transportation around and between the resorts

ssive one

or too cold -house keeping is just bad and the cleaning people change regularly -there are many golf carts available for elite

expedia last minute for half the price, the place smells so bad, the beach is the worst, the golf cart drivers are mean

the area of the site can be comfortably moved by golf cart transportation

miniature golf course was fun

however, the golf cart drivers were always friendly too

only thing i didn't like was i was told i could utilize a golf cart to drive around since i had surgery to my knee and that was not the case cart we're only

fantastic pools, restaurants , golf the staff is very friendly.

tell us anything about how to get around the hotel, we were told about this by one of the golf buggy drivers

liked riding around in golf carts!

the golf carts are a huge plus for elderly

iven by the staff) are available to transport you between the properties

resort is huge, with golf carts to drive you around

golf carts

super convenient to have a hotel shuttle (although only working at certain

at the hotel the roof top bar was nice to sit at as the sun set

beds and pillows, well equipped kitchen, good breakfast, friendly staff, room space, clean facilities, and excelente price

we did not need the extras like kitchen, desk etc

more i like was the confort of the hotel as a whole, excellent staff, breakfast was good

facilities are outstanding, spacious rooms, private pool, soaking tub, golf carts everywhere to take you to destination

have to use the golf cart to get to the pool and restaurant

on friday, we had spoken with our golf cart driver, who kindly explained the pool and restaurant hours, so we were under the

main lobby, which isn't a problem bc they have 24 hr staff to drive you around on the extended golf carts

had to rely on golf car service for everything

the gym and the pool were absolutely clean and nice relax before our long flight back home

it is possible to order laundry service, as well as to use common laundry and drying machine in the hotel

highly recommended. shuttler to the aiport every 30 minutes, breakfast and restaurant excellent.

with 2 kids and only stay for a night, we are not bother to return back to reception to change room and

gym was decent to work off the let lag

as the resort is enormous it is nice that during dinner times there are golf carts giving you a ride

could have more golf carts available as the property is very large

front desk had us waiting for 15 minutes for our luggage

the golf cart that takes to the rooms)

gym, guacamole/ mexican restaurant

good wifi

not to good, juice horrible and coffee in the morning, but coffee at evening excellent from the bar tender

stayed on the fifth floor with our three kids, but we found it concerning that the windows and doors did not have netting

wifi didn't work in our room at all unfortunately

we were there with our three kids: 1, 3 and 9 years old and they were infatuated with the water

all tranfers with the golf cart was speedy

service all around, was impeccable; from the kids club staff, to the ones driving the golf carts to move you from one place to the other, the waitresses (specially at the green break

wished they had a kids club

our kids loved the water park on site

there is an entrance directly to water park from this hotel but it s closed

close to a golf course, rotating restaurant openings so you can enjoy all of them, super nice staff, we

room service is pretty good

adults only pool was located far from the other pools so it was nice to go to when you needed quiet

not for cancun , well everything else was good food drinks the italian and the preferred lobby bar my favorites

even room service was delicious

has excellent infrastructure for the kids, including dedicated pools, rock wall climbing, mini golf, and others

my daughter loved all the activities from swimming to golf to waterslides

also a soccer ball and basketball court and mini golf

we enjoyed crazy golf

activities could do with an upgrade. foosball table and golf course in paticular.

kitchen area, dressing room/clothes storage, safe, iron, hairdryer, huge walk-in rainfall shower, spa bath/hot-tub, extra large bed with large smart tv, sofa/seating area, big balcony with sun

infinity pool, great restaurant food, accommodating staff, large and comfortable rooms

we mainly ate in the restaurant for breakfast and dinner then for lunch we used the snack bar by the pool and ordered to our day bed

valerio and hernan made each night special and gerardo behind the bar made great drinks

rooms are equipped with jacuzzi, stove, plunge pool. very comfortable bed.

the golf carts are not always available

the beach, the pools and the golf cart transportation

pleasant bar area in lobby, where we enjoyed a g&t

kids club is the best!!!! thank you!!!!

the best part was an amazing kids club with wonderful activities all day long

the pool was very clean

the pools plus water park features were a big hit with the kids

pool area was huge

the pools plus water park features were a big hit with the kids

you can do and going to the beach or the pool, riding to another hotel or to the mall, the gym

should give more information about the golf course next door

luxurious and not too big like other resorts where golf carts are needed

the rooms were super amazing, got the junior room with golf view for the first night, it was nice, modern, in very good condition, then we got upgraded to

staying on the golf course side is much better due to the loud music playing on the pool side

he did his very best the breakfast had a lot of variety

there are several activities throughout the day, for the kids and adults as well, mini-golf, cable riding, video games, dancing/volleyball/kickboxing

of activities for kids - zip line, mini golf, organized soccer and water games at the water park

those needing a break from their toddlers, the hotel has a baby club accepting kids as young as 18 months

the food selection was really good, the room was clean and very spacious, and a big plus was the kids club the staff did a excellent job

loved the location, the buffet had so many delicious options, the bar had many drinks to choose from

lady who did breakfast unfriendly

quality breakfast and the airport transfer was an excellent surprise

the place is neat and close to the airport. the included breakfast was good.

o problem if you know before booking ), if you book out before 7am don't look for a go bag for breakfast

the pool looked good too

grea facilities, decent food, excellent room, kids and adults pools are separated.

the night it is not the best place, but i think it is a general status about cancun zona hotelera gym was

view, able to have a higher floor, beach access, pool for kids was great

adult pool area wifi connectivity low. elwvators n hallways sometimes wet n slippery.

was our first family trip to cancun and it set the bar high

very spacious and we had a beautiful ocean and pool view

also plenty of pool seating and umbrellas which not every resort has

room service was always $5

the sushi bar was closed on saturday.

if you consider doing my work or connecting kids ipads