the preferred area was the best with the separate pool, lounge area and daily food in the relaxation area along with the butler service

one of the highlights of our trip was our visit to the spa for a couples massage and hydrotherapy experience

more options for lunch and breakfast

best buffet breakfast

staff at the swimming pool bar are also very kind and professional, all the other waiters in the various restaurants will

room service was speedy and also included

property, room service, resort staff was too good

room service food available too

also loved the room service

wifi was sometimes really laggy, not working. there could be a bit more suncovers in some areas

also the golf carts sometimes took forever and some drivers wouldn t even stop for you

waiting for the golfcarts to bring you to the pool or restaurants.

beautiful rooms, lovely golf cart and boat drivers, great pools and pristine beach

a nespresso that was refiled everyday, we received complementary merchandize for our two kids and room service was great

was clean, had a great gym ud83cudfcb facility, no complaints on the food from anyone in the family

carts one of the best experiences never had to walk a minute he would be ready outside with the golf cart to take you anywhere in the resort

with such a larger resort, we loved the option to take the boat or golf carts as a men’s dog transportation throughout the resort

when walking to the palladium side there are so many golf carts you can barely walk a few feet without having to pull in or let them pass

, all the amenities were there stores , multiple restaurants, large pool areas , spa and golf cart service around the property

the golf cart made getting around so easy

floors were dirty in our room, pillows were too hard, and it took a long time to wait for golf carts to get around the property

but if you want a hand to get around the resort you can pick from a golf buggy or boat taxi to take you where you want to go

you can get hit by the golf cart or trip on the stairs

resort has golf car to take you from your room to restaurant and vice versa

waiting time for a golf cart was too long

ned by the same company) and take advantage of

one nice perk, is that you can walk or get shuttled via golf cart to their next door neighbor resort,

we waited 30 minutes for a golf ride from dinner

considering how much you pay to stay here, the guilt you can start to feel if you didn't pay the golf cart driver or a staff member who's just given you fantastic advice didn't sit well with us

complimentary green fees at playa mujeres golf club were also excellent

if you played golf and went to the spa it might be worth it but, to present it on the first morning without

everything is a quite a bit of a walk or needs golf cart to get to

golf course is

areas, went with my parents who are older and they couldn’t provide transportation for them (golf carts)

none of the staff knew where anything was…a ton of walking and waiting on the golf cart

hotel is very good, with plenty of amenities for adults and kids

kids had an amazing time

didn’t like that jacuzzis are not heated, and i couldn’t use spa facilities for free or at least for decent price

there are only three pools: one adults-only, one family pool, and one for kids, but all are quite small and often felt crowded

the family area, for families there are multiple options throughout the day to have fun with the kids

loved walking around the district, and there is golf cart rental right outside for exploring the rest of the island

you can rent a golf cart from multiple places on the island if you want to explore the south part and punta sur

the golf cart rental is right in front of the hotel

we didn t even need to rent a golf cart for half the week

there was plenty of space and a fully equipped kitchen

lots of on-site activities, including great little waterpark, mini-golf, kayaking, pingpong, volleyball, etc

the only thing i wish is longer pool time available. i think 8pm is too soon.

good food, nice pool, great views, mostly friendly staff

the breakfast was ok but the rest average at best

foods were repetitive esp the breakfast

cancun), the security was top notch i felt overprotected, the close proximity to puerto cancun golf course, isla mujeres and other off resort locations

and francisco in the preference lounge and they went out of there way to assist us, getting us golf t-off times at late notice and a table at the hibachi when it was booked out

we could also not book golf as it was full

golf at doorstep

easy to golf

a wonderful pool

staff pool restaurant & decor! excellent!

it’s beautiful, especially the pool and beach area

felt the spa facility’s - sauna, cold plunge and spa could be a little better value

the staff assured that i enjoy my time resting in lobby/pool/gym