all tranfers with the golf cart was speedy

service all around, was impeccable; from the kids club staff, to the ones driving the golf carts to move you from one place to the other, the waitresses (specially at the green break

our daily tickets to the juagala water park which was just a mind blowing experience for our kids

having a kitchen is a +

dining, cirque de sole, water park, animal displays

the beach, the pools and the golf cart transportation

the golf carts are not always available

pool, beach, gym and food were wonderful

flora and fauna were lovely as well as the extensive pool area

kids can be totally independent (depending on age), and have plenty of activities

front desk had us waiting for 15 minutes for our luggage

could have more golf carts available as the property is very large

as the resort is enormous it is nice that during dinner times there are golf carts giving you a ride

the golf cart that takes to the rooms)

didnt like how the sports bar didnt serve food

i liked the star camp for the kids

kids club: a definite highlight, thanks to the wide range of engaging activities and the enthusiasm

you can do and going to the beach or the pool, riding to another hotel or to the mall, the gym

cold pool water

the pools plus water park features were a big hit with the kids

kitchen area, dressing room/clothes storage, safe, iron, hairdryer, huge walk-in rainfall shower, spa bath/hot-tub, extra large bed with large smart tv, sofa/seating area, big balcony with sun

valerio and hernan made each night special and gerardo behind the bar made great drinks

breakfast and lunch fire

upstairs bar was not consistently staffed.

adults

pool was clean and well kept

parking is available on site

the rooms are clean and comfortable, the internet is fast, a nice little garden with a pool, a traditional style restaurant like a buffet with reasonable prices - pay $ 10 and you can

loved the room bar and pool area

and bar were very relaxing to spend time at

hotel full of activities and quirky games (giant chess, mini golf, billiard football, 4-in-a-row basket, etc), with great but non-intrusive entertainment team

our concierge (roberto) and the pool concierge (alex) and server's (daniel and elliot) took amazing care of us

vip lounge restaurant and bar were excellent and had great ambiance

beautiful pools and super friendly

i do like the gym and spa layout a bit better at akumal , it’s a little newer and brighter

the waterslides are very dated, crazy golf, arcade both need upgrading as damaged and borderline

two seniors, and they offered wheelchair on the booking process, once there they told us that golf carts will be available to transport them instead of the wheelchair

good amount of walking but didn't require a golf cart to get places

my mom was elderly and needed ride in rain and they said golf carts can’t be driven in rain

the kids had an area of their own with a pool, slides, a splash pad, and i think they had mini golf too

no food options between our 7am breakfast and 12:30pm lunch options opening

breakfast is the best meal

the only food that i found okay was room service, the other food was pretty great especially the asian restaurant

the food was pretty good !! loved the room service!!

the beach, lobby, restaurants, bathrooms, preferred lounge, bars, and spa were all immaculate

about on bicycle assigned to your room for the duration of your stay; or requesting transfer in golf cart

you can order a ride by golf cart, which is fine and easy, but for using the bathroom or grabbing something from your room,

it’s right on the beach with golf carts transporting guests to their destination

bikes to get around the property were convenient, but they’ll also pick you up in a golf cart if you don’t want to bike around

the people working at the pool, restaurants, and the golf carts are angels

not much to do on resort for kids

catered to kids and was very welcoming

catered to kids and was very welcoming

c) we hang our do not disturb sign out while our kids nap

the pools were nice and clean. the spa was very nice. the food was ok.

they upgraded us to a really nice room for very little extra, with a view of the river and the golf course

to ride a golf cart) to the beach

the combination of jungle, canals, lagoons, pga golf course and beach makes this a very special place

tough to get access to bikes for the whole family and need them

although, suitable for families with kids as well

the only downside for us as we opted to eat in town two out of the 4 nights because after eating breakfast and lunch at the hotel the cost did add up

hotel, stunning location, amazing service and great food (especially breakfast and punta bonita), privacy and community, the free bikes, tennis and water sports

huge property with golf buggies to drive you round resort from pool to beach to restaurant to your room

can take boat-trip to explore this jungle and going around the premises is easy with the 5-7 min golfcars which pick you up and can bring you

you need a wheelchair that can be folded and placed in the back of a golf cart since they don t have carts available with ramps

en though most people would take the golf

the beach is a 25 min walk or a 5-10min wait for a golf cart plus another 5-8 min journey to the actual beach

laundry pods are included, water to fridge is filtered to drink, etc

even after its renovation, pool decks were dirty and cracking, the overall feel of the property is worn and tired

many pools and great for kids

loved the bartenders

lots to keeps kids entertained hector at the guest concierge was a stand out staff member for us, we traveled

love that there were no kids

love that there were no kids

staff, bar did not helpful

attitudes towards guest no room service to clean rooms no warm welcoming not many english speaking

don't come to this resort for the beach but the pool area is great

at some restaurants they tried to restrict how much you can order (we were a family of 10 with 4 kids) , they were not able to accommodate our 3 rooms to be close to each other - we were all

pool chair - you have to

beach is a mile away but the staff are more than willing to take you anywhere on golf carts and your room comes with bicycles so its easy to get around

the bedroom, chaise lounge/day beds in villa yard, bikes provided to get around the property

beautiful beach; el camaleon probably the best golf course i ever played

the property was huge, but we were able to get around with bikes that came with the room, and golf cart transportation service was always available

beach, although the property has a beachfront location, you need to either ride a bike or take a golf car in order to get to the beach

the area of the site can be comfortably moved by golf cart transportation

ssive one

at 6am to reserve sun beds, lots of activities for kids - massive kids club with waterpark, mini golf, bike rent, arcade, soft play zone

or too cold -house keeping is just bad and the cleaning people change regularly -there are many golf carts available for elite

please add additional golf cart transportation around and between the resorts

oscar roberto greeted us at the lobby, ordered a wheelchair for my husband and used a golf cart to help us

the free golf at the nearby el tinto course is great value, though the $60usd club rental is a rip off - as

another reason we chose this resort was because of their affiliation with a local golf course so our green fees were covered

the gym was pristine and has new equipment, and the service and food were great

opting for haven which is adults only was the best decision we made

no room service. only self service laundry.

area, comfortable beds, breakfast buffet and free shuttle to and from airport

area, comfortable beds, breakfast buffet and free shuttle to and from airport

number provided in our reservation to call for a shuttle was incorrect

arrived at 11pm with our 2 kids sleeping on our arms

i have to give special shout to oscar who provided the pool service

place nice venue, nice staff, good food amazing place where to relax and to enjoy with small kids and family, would love to go back again

there really aren't a lot of things to do in the hotel, most of the families just hung out by the pool

the spa is the best of any resort we have ever been too and we've stayed at a lot of different resorts

pool was too cold

fantastic pools, restaurants , golf the staff is very friendly.

hotel was fantastic, it was big and spacious, easy to get around via the golf buggies and there was so much to do including a bowling alley, a spa, swimming pool, water

tell us anything about how to get around the hotel, we were told about this by one of the golf buggy drivers

however, the golf cart drivers were always friendly too

lots of golf carts to transport family between resorts

i liked that there were golf carts around to take you to your destination

the golf carts to travel around the resort came very often and we didn't have to wait for long

the golf carts are a huge plus for elderly

iven by the staff) are available to transport you between the properties

golf carts